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Wicaksana, Harits Hijrah
Universitas Esa Unggul
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Journal : J-CEKI

 1 
The Influence Of Job Satisfaction, Perceived Organizational Support, And Work-Life Balance On Turnover Intention Through The Mediation Of Organizational Commitment Putri, Ayunda; Wicaksana, Harits Hijrah
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 2: Februari 2026
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v5i2.12795

Abstract

The rising phenomenon of employee turnover has become a serious concern for organizations, as it negatively affects productivity, employee morale, and the continuity of business operations. This study aims to analyze the effect of job satisfaction, perceived organizational support, and work-life balance on turnover intention, with organizational commitment as a mediating variable. A quantitative approach was employed using stratified random sampling, involving 210 permanent employees at PT Jembo Cable Company Tbk. Data were analyzed using the Partial Least Square-Structural Equation Modeling (PLS-SEM) method with SmartPLS software. The results indicate that job satisfaction and work-life balance have a positive influence on organizational commitment, while perceived organizational support does not show a significant effect. Organizational commitment was proven to reduce turnover intention and mediate the relationship between job satisfaction and work-life balance with turnover intention. However, the relationship between perceived organizational support and turnover intention is not mediated by organizational commitment, and its direct effect on turnover intention does not align with the hypothesized direction. These findings highlight that enhancing job satisfaction and work-life balance is essential for strengthening employee commitment to the organization, thereby reducing turnover intention more effectively and sustainably.
The Influence Of Job Satisfaction, Perceived Organizational Support, And Work-Life Balance On Turnover Intention Through The Mediation Of Organizational Commitment Putri, Ayunda; Wicaksana, Harits Hijrah
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 2: Februari 2026
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v5i2.12795

Abstract

The rising phenomenon of employee turnover has become a serious concern for organizations, as it negatively affects productivity, employee morale, and the continuity of business operations. This study aims to analyze the effect of job satisfaction, perceived organizational support, and work-life balance on turnover intention, with organizational commitment as a mediating variable. A quantitative approach was employed using stratified random sampling, involving 210 permanent employees at PT Jembo Cable Company Tbk. Data were analyzed using the Partial Least Square-Structural Equation Modeling (PLS-SEM) method with SmartPLS software. The results indicate that job satisfaction and work-life balance have a positive influence on organizational commitment, while perceived organizational support does not show a significant effect. Organizational commitment was proven to reduce turnover intention and mediate the relationship between job satisfaction and work-life balance with turnover intention. However, the relationship between perceived organizational support and turnover intention is not mediated by organizational commitment, and its direct effect on turnover intention does not align with the hypothesized direction. These findings highlight that enhancing job satisfaction and work-life balance is essential for strengthening employee commitment to the organization, thereby reducing turnover intention more effectively and sustainably.
Pengaruh Service Quality dan Customer Experience terhadap Brand Loyalty dengan Mediasi Customer Satisfaction pada Jasa Perawatan Sepatu Rifqi, Fiere Ahmad Al; Wicaksana, Harits Hijrah
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 3: April 2026
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/j-ceki.v5i3.15012

Abstract

Di tengah pesatnya pertumbuhan industri jasa perawatan sepatu, persaingan yang semakin ketat menuntut penyedia layanan untuk memahami faktor-faktor kunci yang mendorong loyalitas merek pelanggan. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan dan pengalaman pelanggan terhadap loyalitas merek, dengan kepuasan pelanggan sebagai variabel mediasi. Penelitian ini menggunakan metode Partial Least Squares–Structural Equation Modeling (PLS-SEM) dengan bantuan perangkat lunak SmartPLS 3.0 dan melibatkan responden pengguna jasa perawatan sepatu profesional. Hasil penelitian menunjukkan bahwa pengalaman pelanggan berpengaruh positif dan signifikan terhadap loyalitas merek (koefisien 0,241) dan kepuasan pelanggan (koefisien 0,802). Kualitas layanan terbukti signifikan terhadap kepuasan pelanggan (koefisien 0,802), namun tidak signifikan terhadap loyalitas merek. Sementara itu, kepuasan pelanggan berpengaruh signifikan terhadap loyalitas merek (koefisien 0,524). Analisis mediasi menunjukkan bahwa kepuasan pelanggan memediasi pengaruh pengalaman pelanggan terhadap loyalitas merek, namun tidak memediasi pengaruh kualitas layanan. Temuan ini menegaskan bahwa pengalaman pelanggan memainkan peran yang lebih dominan dalam membentuk loyalitas merek dibandingkan kualitas layanan. Penelitian ini memberikan kontribusi praktis dalam penyusunan strategi peningkatan loyalitas pelanggan, khususnya dengan menekankan pentingnya pengalaman layanan yang menyeluruh dan memuaskan di industri jasa perawatan sepatu.
Co-Authors Abdul Haeba Ramli Abellia Septri Anggraeni Agung Edi Rustanto Agus Romadhon Ahmad Daelami Almansuri, Anton Amin, Chair Amrullah, Dicky Anthonius Whisnu Perdana Widiputra Arif, Zaenal Ayunda Putri Bratakusuma, Deddy Supriadi Cahyani Desi Puriana Cholifihani, Muhammad Chronika S, Jeni Helen Dani Lukman Hakim Deddy Supriady Bratakusumah, Deddy Supriady Djoko Waluyo, Surryanto Fauzi, Muhammad Fera, Yuliana Gumilang, Wahyu Hendy Tannady Indah Fitriani Indradewa, Rhian Karnadi, Karnadi Komarudin Komarudin Kusumapradja, Rokiah Leo Agustino Mairani, Nurhayu Mazzei, Micaela Mochammad Imron Awalludin Mohamad Nurpahdi Moiso, Valentina Muhmin, Andi Hidayat Munandar, Teguh Aris Nefan Satria Fajar Wengga Nefianto, Tirton Nugroho, Ary Parmanto, Chandra Puji Astuti, Irma Puspita Putra Lodong, Agung Panglima Rifqi, Fiere Ahmad Al Santi Meilan Setiawan, Rangga Bima SITI MARIAM Subiyanto, R Jono Sugeng Endarsiwi Surryanto Djoko Waluyo Suryanto Djoko Waluyo Sutawijaya, Hidayat Utami, Rina Nur Valentina, Febry Wengga, Nefan Satria Fajar Yahya Rachman Hidayat Yahya Rachmana Hidayat