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All Journal Journal of Humanities and Social Studies Journal of Science Innovare Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Ilmiah Teknik Industri Jurnal Manajemen Bisnis dan Kewirausahaan Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) International Journal of Application on Economics and Business Jurnal Serina Ekonomi dan Bisnis Jurnal Mitra Teknik Industri
Saryatmo, Mohammad Agung
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Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Medicine & Pharmacology Social Sciences Transportation

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Journal : Journal of Humanities and Social Studies

 1 
Quality Of Nursing Work Life As A Determining Factor Of Nurses’ Performance: An Empirical Study At Kasih Herlina Hospital, Sorong Simatupang, Gita Manerlin Kasihita; Saryatmo, Mohammad Agung
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12128

Abstract

This study aims to explore the impact of Quality of Nursing Work Life (QNWL) on the performance of nurses at Kasih Herlina Sorong Hospital, focusing on key dimensions such as working conditions, job satisfaction, work-life balance, and various factors that either support or hinder nurses' ability to perform effectively. The research employs a quantitative approach through observational methods, specifically using a cross-sectional research design, which involves collecting data from a defined population at a specific point in time. The intent is to examine how different elements of QNWL contribute to overall job performance. Based on the results obtained, it is evident that components such as work-home life balance, job design, and external work conditions have a significantly positive effect on nurses’ performance. These factors contribute to a more supportive and conducive work environment, thereby enhancing motivation, reducing burnout, and increasing job efficiency. Consequently, when nurses experience better work-life integration, clearly structured job roles, and favorable external work influences, their performance levels tend to improve. Interestingly, the study also reveals that the internal work environment, which may include interpersonal dynamics, organizational culture, or internal policies, does not have a statistically significant influence on performance outcomes within this context. This finding highlights the need for hospital administrators to focus more on improving external factors and job design elements that directly affect nurses’ daily functions. Ultimately, this research provides valuable insights for hospital management seeking to enhance nursing performance through strategic improvements in work-life quality.
Hospital Digitalization And Patient Satisfaction: The Mediating Role Of Operational Efficiency In Jakarta Melly, Melly; Saryatmo, Mohammad Agung
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 9, No 2 (2025): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i2.12106

Abstract

This study aims to empirically investigate the impact of hospital digitalization as an independent variable, patient satisfaction as a dependent variable, with operational efficiency acting as a mediating variable. Employing a quantitative methodology, the research utilizes explanatory research to examine the causal relationships among sample variables through a survey conducted with 105 respondents who have received services from hospitals equipped with digital technology. A questionnaire featuring Likert scale-based questions was utilized for data collection. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicated that digitalization in hospitals influences patient satisfaction, with operational efficiency significantly mediating the relationship between digitalization and patient satisfaction. The implications of this study for hospital management include the importance of prioritizing investments in digital infrastructure development and enhancing human resource capacity to optimize the implementation of digital transformation. This study establishes that digitalization extends beyond mere technological innovation; it constitutes a strategic element that plays a vital role in significantly enhancing the quality of health services and overall hospital performance.
Co-Authors Adianto Adiyanti, Hayu Dwi Ahmad Ajisasmito, Muladi Almutazan, Rahman Andres Angelica, Katty Aruan, Raditya Pradana Putra Bayu Bimantara Bravo, Christiandinata Tjandra Christopher, Alvin Dewi Yuliana Diastantri, Zastya Dzahabiyyah, Tania Yumna Fakhriyah, Finna Fatahuddin, Rahaliya Salsabila Ferdinand Fikriyani Goklas, Bonifasius Justin Abel Husin, Denny Ilmansyah, Evan Jennifer Jennifer Karolina, Nova Kevin Komala, Olga Nauli Kristina, Helena Juliana Laurent, Margareth Lidya, Lidya Lithrone Laricha Salomon Mahardhika, Taufan Tornado Melly, Melly Natalia Natalia Natalie, Michelle Ruth Oscar, Dzaky Junianda Faric Pamungkas, Hendrikus Atmanda Dwi Phangestu, Bryankim Seran, Crychentia Bria Simatupang, Gita Manerlin Kasihita Steven, Christopher Tin, Juni Tjahyanto, Teddy Ursula, Ferrel Briliyant Wahyudi, Steven Wibowo, Nadhif Wiratara Wijaya, Febiola Valentina Wijaya, Leonardo Agusta Wilson Kosasih Yumiko, Yumiko