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All Journal IMAGE BBM (Buletin Bisnis dan Manajemen) Journal of Tourism Economics and Policy BULETIN BISNIS & MANAJEMEN (BBM) J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) Prosiding Seminar Nasional dan Call Paper STIE Widya Wiwaha

Kuntardina, Ari

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Author-ID : 2208331

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences

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PENGARUH NILAI PELAYANAN TERHADAP CITRA PERUSAHAAN DI MATA KLAIMEN PT JASA RAHARJA (PERSERO) KANTOR PERWAKILAN BOJONEGORO Jihan Jihan; Ari Kuntardina
BBM (Buletin Bisnis & Manajemen) Vol 6, No 2 (2020): Volume 6, No. 02, 2020
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

PT. Jasa Raharja is in charge of providing compensation for road traffic accident victims. Thus, people who have an accident will feel helped by the existence of PT. Jasa Raharja. The research objective was to test and analyze the effect of PRIME PT Jasa Raharja (Persero) Bojonegoro Representative Office on company image in the eyes of beneficiary claimants. This research is a survey research. The sampling technique used was Proportionate Random Sampling. Data collection by questionnaire to 50 claiment PT Jasa Raharja in Bojonegoro Regency. Data analysis used Multiple Linear Regression Analysis. The results of data analysis show that the value of Proactive, Friendly, and Easy partially has a significant and positive effect on company image, while the values of sincerity and empathy partially do not have a significant effect on the corporate image of PT Jasa Raharja (Persero) Bojonegoro Representative Office. Meanwhile, the five PRIME values (proactive, friendly, sincere, easy, and empathetic) together have a significant effect on the company's image in the eyes of PT Jasa Raharja's claimants, Bojonegoro Representative Office.

PENGARUH JOB SATISFACTION DAN PERCEIVED EASE OF MOVEMENT TERHADAP TURNOVER INTENTIONS PERAWAT Ari Kuntardina
BBM (Buletin Bisnis & Manajemen) Vol 7, No 1 (2021): Volume 06, No. 01, 2021, Februari 2021
Publisher : Universitas YPPI Rembang

Nurses have a big role in patient care and the sustainability of a hospital. The lack of nurses affects public health services. Adequacy in the number and quality of nurses must be considered. The purpose of this study is to examine and analyze the effect of Job Satisfaction and Perceived Ease of Movement on Turnover Intentions. This research was conducted at a Class D hospital. The population was 55 nurses. The sampling technique used is saturation sampling. Data collection through questionnaires and data analysis in hypothesis testing using Pearson Product Moment Correlation Technique. The analysis shows that the Perceived Ease of Movement and Job Satisfaction affect nurses' turnover intentions. The results of this study are expected to provide input for hospital management in improving nurse Job Satisfaction in an effort to reduce nurse turnover intentions.

ANALISIS PELAYANAN BERBASIS DIGITAL CEDAK MAS Anom, Latifah; Kuntardina, Ari; Adiputra, Eka; Hidayatin, Dina Alafi; Rochmayanti, Dewi; Arlina, Ima Yuni
BBM (Buletin Bisnis & Manajemen) Vol 11, No 1 (2025): Vol. 11 No. 1
Publisher : Universitas YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bbm.v11i1.723

AbstrakMunculnya pelayanan berbasis Digital Cedak Mas (Cepat Dekat Masyarakat) berawal dari banyaknya keluhan masyarakat tentang pelayanan terpusat di Dukcapil Kabupaten Tuban. Keluhan yang muncul mengenai jarak yang relatif jauh dan biaya transportasi pada saat pengurusan administrasi pada Dukcapil. Penelitian ini penelitian kualitatif, bertujuan mengetahui proses dan dampak dari Pelayanan berbasis digital pada Dukcapil Kabupaten Tuban. Informan dipilih secara purposive sampling. Pengumpulan data dengan observasi, wawancara dan dokumentasi. Alur tahapan analisis data meliputi reduksi data, penyajian data, dan penarikan kesimpulan atau verifikasi. Validitas data akan menggunakan triangulasi sumber data. Hasil analisis menunjukkan pelaksanaan Cedak Mas mendekatkan tempat pelayanan kepada masyarakat. Penerapan proses pelayanan sudah sesuai dengan Standar Operasional Prosedur. Dampaknya, Pelayanan Dukcapil menjadi lebih dekat dengan masyarakat. Pelayanan ini merupakan pelayanan berbasis digital dengan memanfaatkan teknologi yang kedepannya bisa lebih diperhatikan dan ditingkatkan lagi sarana dan pasarana pendukung dari pelayanan berbasis digital Cedak Mas untuk menunjang pelayanan lebih baik. Kata Kunci : Pelayanan Digital; Cedak Mas; Dukcapil. ANALYSIS OF DIGITAL-BASED SERVICES CEDAK MASAbstrackThe emergence of ‘Cedak Mas’ Digital-based services began with many public complaints about centralized services at the Tuban Regency Population and Civil Registration Office (Dukcapil). Complaints that arise regarding the relatively long distance and transportation costs during administrative management at the Dukcapil. This research is qualitative research, aimed at determining the process and impact of digital-based services on the Tuban Regency Population and Civil Registration office. Sample was selected by purposive sampling. Data collection techniques using Observation, Interviews and Documentation. While the Data Analysis Technique uses the flow of stages of data reduction, data presentation, and conclusion. The validity of the data will use triangulation of the data source. The results of the analysis show that the implementation of ‘Cedak Mas’ brings the place of service closer to the community. The service process in application is in accordance with Standard Operating Procedures. As a result, the Dukcapil services becomes closer to the community. This service is a digital-based service by utilizing technology that in the future can be more considered and improved.Keywords : Digital Services; Cedak Mas; Dukcapil

Co-Authors Abdul Azis Safii Ahmad Saifurriza Effasa Amrina, Hafidza Nash?ul Anom, Latifah Arlina, Ima Yuni Bella, Shania Salsa Damayanti Damayanti Eka Adiputra, Eka Fitri Widhiastutik Hapzi Ali Hidayatin, Dina Alafi Jihan Jihan Lestariningsih, Marsudi Muhammad Asrori Muhammad Handono Novi Darmayanti Nur Hidayah Prasto Dwi Wahjono Rikah, Rikah Riska Rossiana Ramdani Rochmayanti, Dewi Rohmayanti, Dewi Septiani, Widya

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