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All Journal Journal of Engineering and Management in Industrial System Infotech Journal Jurnal Sistem dan Manajemen Industri Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Digital Zone: Jurnal Teknologi Informasi dan Komunikasi Jurnal Logistik Indonesia JARES (Journal of Academic Research and Sciences) Enrichment : Journal of Management Indonesian Journal of Computing, Engineering, and Design Journal of Community Services: Sustainability and Empowerment
Anak Agung Ngurah Perwira Redi
Bina Nusantara University
Arts Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Social Sciences Transportation Other

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Journal : Indonesian Journal of Computing, Engineering, and Design

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Measuring E-Commerce Customer Satisfaction and Loyalty in Jakarta Using E-SERVQUAL and IPA Case Study JD.ID Islam, Sri Susilawati; Redi, Anak Agung Ngurah Perwira; Lestari, Tika Endah; Prasetyo, Yogi Tri; Effendi, Nabila Salsabillah; Young, Michael Nayat
Indonesian Journal of Computing, Engineering, and Design (IJoCED) Vol. 7 No. 1 (2025): IJoCED
Publisher : Faculty of Engineering and Technology, Sampoerna University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35806/ijoced.v7i1.506

Abstract

In order to improve customer satisfaction and loyalty to e-commerce, certain aspects of e-service quality need to be emphasized. To evaluate the collected data, the study employs SEM-PLS, and Importance Performance Map Analysis (IPA). The findings show that variables such as website reliability, security, compensation, responsiveness, personalization, and assurance significantly affect consumer satisfaction, which in turn has a positive influence on customer loyalty. According to the results of the IPA research, e-commerce must concentrate on security factors which have 0.086 importance to strengthen its security controls and increase customer loyalty and trust. Hence, to maintain high-priority variables, e-commerce should also maintain website design variables and customer satisfaction.
Analysis of Waste Separation Drivers in Urban Centers Using the Theory of Planned Behavior and the Norm Activation Model Maghfiroh, Meilinda Fitriani Nur; Muqimuddin, Muqimuddin; Sartika, Widya; Redi, Anak Agung Ngurah Perwira; Abdallah, Bayu Nur; Hutahaean, Glenardo Antoi; Apriani, Ratna Agil
Indonesian Journal of Computing, Engineering, and Design (IJoCED) Vol. 6 No. 1 (2024): IJoCED
Publisher : Faculty of Engineering and Technology, Sampoerna University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35806/ijoced.v6i1.392

Abstract

Urban centers worldwide are grappling with complex waste management challenges, including efficient collection, transportation, processing, and an over-reliance on landfills. A promising approach to mitigate these issues lies in bolstering public participation in waste separation, which could significantly improve recycling efforts. To effectively encourage this practice, it is crucial to understand the underlying factors that motivate community engagement in waste segregation activities. This study utilizes the Theory of Planned Behavior and the Norm Activation Model to identify and analyze determinants influencing individuals' propensity to separate waste in the sampling area of Balikpapan City, Indonesia. Balikpapan, one of the cities in Indonesia, is currently facing several distinct challenges related to waste management. Through the empirical validation of eight hypotheses, it becomes apparent that the presence of market facilitators (H3) and the influence of past behavior (H5) play pivotal roles in shaping the intention to engage in waste separation. The findings suggest that providing accessible, well-maintained market facilities and initiatives designed to enrich the public's waste separation experience are essential strategies. Implementing these strategies could significantly improve waste separation practices within specific urban contexts such as Balikpapan, Indonesia, and other cities facing similar environmental management challenges.
Co-Authors Adesatya Lentera Nagari Adji Candra Kurniawan Adji Candra Kurniawan (Universitas Pertamina) Afandi, Farid Aisyahna Nurul Mauliddina Aisyahna Nurul Mauliddina Anna Maria Sri Asih Apriani, Ratna Agil Athiyyah Zhafarina (Universitas Pertamina) Bayu Nur Abdallah, Bayu Nur Bertha Maya Sopha Deasy Lastya Sari Effendi, Nabila Salsabillah Faris Ahmad Saifuddin Faris Ahmad Saifuddin Fergyanto E. Gunawan Fernandez, Nikolas Krisma Hadi Flame, Roland Ross Faina Helen Storyna Hutahaean, Glenardo Antoi Ilham Prasetyo islam, sri susilawati Iwan Setiawan Karina Aginta Putri Khasanah, Annisa Uswatun Kumari, Fairuz Kurniawan, Adji Candra Kurniawan, Adji Chandra Lestari, Tika Endah Liperda, Rahmad Inca Maghfiroh, Meilinda Fitriani Nur Maula, Fiki Rohmatul Mirna Lusiani Mirna Lusiani (Universitas Pertamina) Muhammad Asrol Muhammad Johan Alibasa Muqimuddin Muqimuddin Mustafa, Figa Wafi Mustafa Nagari, Adesatya Lentera Nanda Ruswandi Nanda Ruswandi (Universitas Pertamina) Nur Layli Rachmawati Persada, Satria Fadil Prasetyo, Yogi Tri Rafie Djajasoepena Raihan Ahmad Fadhil (Universitas Pertamina) Redioka, Anak Agung Ngurah Agung Reny Nadlifatin Ribka Intan Putri Sinaga Rinaldy, Ravi Prananda Ruswandi, Nanda Santosa, Ahmad Arif Sartika, Widya Silvester Adi Surya Herjuna Syaveyenda, Natasha Utami Triawan, Farid Wandy Wandy WINARNO Winarno Winarno Young, Michael Nayat