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All Journal Building of Informatics, Technology and Science Jurnal Bisnis Tani Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) International Journal of Business, Economics, and Social Development Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Digital Transformation Technology (Digitech) Wiratani : Jurnal Ilmiah Agribisnis PERFECT EDUCATION FAIRY Jurnal Pengabdian Masyarakat dan Riset Pendidikan Konstruktivisme : Jurnal Pendidikan dan Pembelajaran MEDIAKOM : Jurnal Ilmu Komunikasi Aksi Kita: Jurnal Pengabdian Kepada Masyarakat
Kurniawan, Putra
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Pemberdayaan Masyarakat Melalui Pengolahan Sumber Daya Lokal Di Desa Batee Meutudong Kurniawan, Putra; Andra, Andra; Putra, Yudha Arya; Cahyadi, Andika; Ramadhan Butar Butar, Noval; Afrianti, Tika; Melda, Melda; Rahmalida, Rahmalida
Aksi Kita: Jurnal Pengabdian kepada Masyarakat Vol. 2 No. 2 (2026): MARET-APRIL
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/jxazqt94

Abstract

Kegiatan Kuliah Kerja Nyata (KKN) di Desa Batee Meutudong dilaksanakan sebagai upaya konkret dalam memberdayakan masyarakat melalui dua pendekatan utama, yaitu pengolahan sumber daya alam lokal berbasis kelapa dan peningkatan literasi digital. Program ini dirancang untuk menjawab permasalahan rendahnya tingkat pemanfaatan potensi alam lokal serta minimnya keterampilan masyarakat dalam penggunaan teknologi informasi. Kegiatan berlangsung selama 30 hari dengan melibatkan berbagai kelompok masyarakat. Pelatihan mencakup empat bidang utama: (1) pembuatan minyak kelapa tradisional melalui proses pemanasan santan kelapa, (2) pembuatan lip balm inovatif berbahan dasar minyak kelapa, beeswax, serta ekstrak buah alami seperti buah naga dan apel, (3) serta pelatihan penggunaan Microsoft Word dan Excel. Hasil kegiatan menunjukkan peningkatan dalam keterampilan peserta. Secara ekonomi, produk minyak kelapa dan lip balm berpotensi menghasilkan pendapatan tambahan bagi keluarga sekitar Rp1.200.000 hingga Rp2.500.000 per bulan. Program ini memberikan dampak sosial berupa meningkatnya kepercayaan diri masyarakat, dan bertumbuhnya kesadaran akan pentingnya digitalisasi dalam kegiatan sehari-hari.
Responsibility in Public Services at The Tirta Darma Ayu Regional Public Drinking Water Company, Sindang Service Branch, Indramayu Regency Kurniawan, Putra; Nariyah, Hery; Nursahidin
International Journal of Business, Economics, and Social Development Vol. 7 No. 2 (2026): International Journal of Business, Economics, and Social Development (IJBESD)
Publisher : Rescollacom (Research Collaborations Community)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46336/ijbesd.v7i2.1192

Abstract

Abstract Service responsiveness is a critical dimension of public service quality, particularly in essential sectors such as clean water provision, where service disruptions directly affect community welfare. This study aims to analyze the responsiveness of public service delivery in handling customer complaints at the Sindang Service Branch of the Tirta Darma Ayu Regional Public Drinking Water Company (PERUMDAM) in Indramayu Regency. The research focuses on identifying the level of responsiveness, the constraints faced in service implementation, and potential strategies to improve complaint handling performance. This study employs a qualitative descriptive approach. Data were collected through observations, in-depth interviews, and document analysis involving key informants, including managerial staff, service officers, technical personnel, and customers. The data were analyzed using the Miles and Huberman interactive model, consisting of data reduction, data presentation, and conclusion drawing, supported by triangulation techniques to ensure data validity. The findings reveal that service responsiveness at the Sindang Service Branch has been procedurally institutionalized, particularly in the initial stages of service interaction. Customers generally receive prompt acknowledgment, and complaint recording mechanisms are systematically implemented through both offline and digital channels. However, responsiveness remains predominantly procedural rather than outcome-oriented. Timeliness emerges as the weakest dimension, especially in technically complex services such as pipeline repairs and new household connection installations. Constraints related to procedural rigidity, limited technical personnel, uneven staff competence, and insufficient integration between administrative and technical units hinder effective service resolution. The study concludes that while the Sindang Service Branch demonstrates commitment to responsive public service delivery at the procedural level, improving performance-based responsiveness requires strengthening service-level standards, enhancing human resource capacity, improving inter-unit coordination, and optimizing integrated information systems. These efforts are essential to improve service timeliness, customer satisfaction, and public trust in regional drinking water services. Keywords: Service responsiveness, public service quality, customer complaint handling, regional drinking water company, public administration
TRANSFORMASI DAKWAH DIGITAL MELALUI PENDEKATAN PARTICIPATORY ACTION RESEARCH: PENDAMPINGAN INSTAGRAM PADA PRM KARANGREJO Muhibbin, Maulana Arif; Ridlo, Muhammad Zainur; Kurniawan, Putra
Jurnal Pengabdian Masyarakat: Pemberdayaan, Inovasi dan Perubahan Vol 6, No 3 (2026): JPM: Pemberdayaan, Inovasi dan Perubahan
Publisher : Penerbit Widina, Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/jpm.v6i3.2686

Abstract

This community service activity was motivated by the limited use of digital technology by the leadership of the Karangrejo Muhammadiyah Branch (PRM) in conveying Islamic da’wah in the Industry 4.0 era. The objective of this activity is to enhance the understanding and skills of Muhammadiyah leaders in utilizing the Instagram platform as an effective medium for da’wah. The method used was a participatory approach through several stages, namely an initial meeting with partners, mapping of digital da’wah needs, training and creation of digital content, as well as guidance on the implementation of Instagram as a medium for da’wah. The results of the activity showed a significant improvement in participants’ skills, marked by an increase in the average score from 70.1 to 82.42, or an increase of 17.57%. Additionally, this activity produced 27 da’wah feed posts and 3 short religious lecture videos published via Instagram. The conclusion of the activity indicates that the community service program was able to enhance the capacity of the PRM Karangrejo leadership in managing digital-based da’wah and in creating da’wah media that is more adaptive and relevant to contemporary developments. ABSTRAKKegiatan pengabdian kepada masyarakat ini dilatarbelakangi oleh masih terbatasnya pemanfaatan teknologi digital oleh pengurus Pimpinan Ranting Muhammadiyah (PRM) Karangrejo dalam menyampaikan dakwah Islam di era Industri 4.0. Tujuan kegiatan ini adalah meningkatkan pemahaman dan keterampilan pengurus Muhammadiyah dalam memanfaatkan platform Instagram sebagai media dakwah yang efektif. Metode yang digunakan adalah pendekatan partisipatif melalui beberapa tahapan, yaitu pertemuan awal dengan mitra, pemetaan kebutuhan dakwah digital, pelatihan dan pembuatan konten digital, serta pendampingan implementasi penggunaan Instagram sebagai media dakwah. Hasil kegiatan menunjukkan adanya peningkatan keterampilan peserta yang signifikan, ditandai dengan kenaikan skor rata-rata dari 70,1 menjadi 82,42 atau meningkat sebesar 17,57%. Selain itu, kegiatan ini menghasilkan 27 konten feed dakwah dan 3 video pendek pengajian yang dipublikasikan melalui Instagram. Kesimpulan kegiatan menunjukkan bahwa program pengabdian mampu meningkatkan kapasitas pengurus PRM Karangrejo dalam mengelola dakwah berbasis digital serta membentuk media dakwah yang lebih adaptif dan relevan dengan perkembangan zaman.
Co-Authors Abrar, Habibul Afrianti, Tika Andra, Andra Azrani, Utari Bagio, Bagio Cahyadi, Andika Chairul Iqbal Aziz Darmansyah, Dedy Ersi Sisdianto Fuqara, Fantashir Awwal handoyo widi nugroho Hayati , Mardiyah Hery Nariyah Ikhwan Rahmatika Latif Karuni Humairah Arta Maulana Arif Muhibbin Melda, Melda Muhammad Haikal Muhammad Zainur Ridlo Muzammil, Abdul Najamudin Najamudin Nursahidin pribadi, kukuh Putra, Yudha Arya Rahmalida, Rahmalida Ramadhan Butar Butar, Noval REZA FAHLEVI Rizki, Julia Sutedi Sutedi Syukron, Ahmad Aftah Tanjung, Yulia Windi Teuku Athaillah Ulfa , Kamalia Wasilah Wasilah Zakki Muhtaram