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Journal : Masterpiece Journal Society Service Insight

Human Capital Transformation in Equalizing Workloads and Increasing Employee Discipline: Study of the Regional Financial and Asset Agency of Takalar Regency Nur Faidah; Miftahul Jannah Ilyas; Faizal; Muchriady Muchran
Masterpiece Journal Society Service Insight Vol. 2 No. 1 (2026): February 2026
Publisher : www.amertainstitute.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65246/mjssi.v21.488

Abstract

This study aims to analyze the role of Human Capital Transformation (HCT) as a strategic intervention to address workload disparities and improve employee discipline at the Regional Financial and Asset Management Agency (BKAD) of Takalar Regency. The main issues identified include unequal workload distribution—resulting in simultaneous conditions of overload and underload—as well as suboptimal employee discipline, particularly in terms of compliance with working hours and punctuality. This research employs a descriptive qualitative approach, with data collected through in-depth interviews with leaders and staff, observations, and document analysis, including policies on Workload Analysis (ABK) and the Performance Allowance (TPP) system. The findings indicate that the Human Capital Transformation implemented by BKAD is realized through two key mechanisms. First, the integration of ABK into the e-performance system and TPP, which significantly minimizes workload disparities by ensuring measurable and equitable task distribution. Second, the consistent enforcement of discipline based on digital data (electronic attendance), supported by the transparent application of sanctions and rewards in accordance with Government Regulation No. 94 of 2021. This transformation has proven to be a catalyst in creating a productive, performance-based, and integrity-driven work environment. The study concludes that Human Capital Transformation is a fundamental prerequisite for public sector organizations to achieve accountability and efficiency.
Strengthening Human Resource Capacity through Human Capital Development Transformation: Evidence from the Protocol and Leadership Communication Unit of Polewali Mandar Regency Government Ainun Zakinah; Wahdania; Fatmawati; Muchriady Muchran
Masterpiece Journal Society Service Insight Vol. 2 No. 1 (2026): February 2026
Publisher : www.amertainstitute.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65246/mjssi.v21.500

Abstract

This study examines how Human Capital Development (HCD) transformation strengthens human resource capacity within the Protocol and Leadership Communication Unit of the Polewali Mandar Regency Government, Indonesia. In the context of increasing public demands for transparency, responsiveness, and effective communication, local governments are required to develop adaptive and competent human resources. This research aims to analyze the implementation of HCD and to identify supporting and constraining factors influencing its effectiveness in the public sector. A qualitative case study approach was employed, with data collected through in-depth interviews, direct observations, and document analysis involving officials and staff of the unit. The data were analyzed using thematic analysis supported by data triangulation to ensure validity. The findings indicate that HCD initiatives have contributed positively to improving technical and managerial competencies in protocol and leadership communication functions. However, the transformation process faces persistent challenges, particularly limited training budgets, inadequate technological infrastructure, low digital literacy, and bureaucratic constraints. Leadership commitment and organizational support were found to be critical enablers, although their impact remains constrained by structural and resource limitations. This study contributes to the human capital literature by providing empirical evidence from a local government setting, highlighting the gap between HCD policy formulation and operational implementation. Practically, the findings suggest the need for more integrated HCD policies, enhanced investment in digital infrastructure, and continuous capacity-building programs to support sustainable human resource development in the public sector. The study offers insights for policymakers seeking to strengthen institutional performance through strategic human capital transformation.