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All Journal REINWARDTIA SAINTEK: Jurnal ilmiah Sains dan Teknologi Industri Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Kewarganegaraan Jurnal Teknika : Jurnal Teoritis dan Terapan Bidang Keteknikan Journal of Innovation Research and Knowledge Jurnal Mata Pariwisata Jurnal Mekar Media Bina Ilmiah Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Reinwardtia
Andri Wibowo
Unknown Affiliation
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Public Health Social Sciences Other

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PENERAPAN SOP DALAM MENINGKATKAN KUALITAS KINERJA NIGHT AUDIT DI SOVRANO HOTEL BATAM Jefry; Kurnia, Okki; Andri Wibowo
JURNAL MEKAR Vol. 3 No. 2 (2024): OKTOBER 2024
Publisher : Puslitabmas Batam Tourism Polytecnic

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Abstract

Penelitian ini mengkaji penerapan Standar Operasional Prosedur (SOP) dalam meningkatkan kualitas kinerja night audit di Sovrano Hotel Batam, sebuah hotel di pusat kota Batam yang mengandalkan layanan optimal selama 24 jam. Tujuan dari penelitian ini adalah untuk menilai sejauh mana SOP yang ada efektif dalam mendukung kinerja night audit dan mengidentifikasi kendala yang memengaruhi pelaksanaan tugasnya. Penelitian menggunakan pendekatan kualitatif deskriptif dengan metode wawancara dan observasi langsung terhadap hotel coordinator dan staf night audit sebagai subjek utama. Hasil penelitian menunjukkan bahwa SOP yang diterapkan telah berperan signifikan dalam menjaga kelancaran operasional dan standar layanan. Meskipun demikian, beberapa kendala ditemukan, seperti kurangnya pelatihan yang menyeluruh untuk staf night audit dan beban kerja tambahan yang harus mereka pikul, yang berdampak pada kualitas kinerja yang tidak selalu konsisten. Selain itu, ketiadaan head of department khusus untuk night audit memperburuk situasi, mengingat tidak adanya figur pembimbing yang dapat memberikan arahan dan evaluasi langsung atas kinerja staf. Dalam jangka panjang, kurangnya konsistensi dan peningkatan kinerja dapat menghambat kualitas pelayanan di Sovrano Hotel. Kesimpulan penelitian menegaskan pentingnya SOP sebagai pedoman dasar yang baik, namun efektivitasnya dapat lebih ditingkatkan melalui pelatihan yang memadai dan penyesuaian beban kerja. Rekomendasi diberikan kepada manajemen hotel untuk mempertimbangkan penambahan anggaran bagi perekrutan head of department night audit, memberikan pelatihan berkala, dan menyeimbangkan beban kerja guna meningkatkan kualitas kinerja staf dan mempertahankan standar pelayanan yang optimal.
PENGELOLAAN FASILITAS AGROWISATA SIGARAN JIWA DI KAMPUNG JAYAPURA KABUPATEN SIAK Nawawi, Ahmad; Fitriani, Febri; Andri Wibowo
JURNAL MEKAR Vol. 3 No. 2 (2024): OKTOBER 2024
Publisher : Puslitabmas Batam Tourism Polytecnic

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Abstract

This study aims to analyze the management of facilities at Sigaran Jiwa Agrotourism, located in Kampung Jayapura, Siak Regency, which has emerged as a significant destination within the region, particularly following the post-COVID-19 recovery. Sigaran Jiwa Agrotourism is centered around agricultural-based tourism activities and has witnessed a steady increase in visitors, drawing interest for its unique blend of nature and agro-education experiences. This research employs a qualitative approach, gathering data through a combination of field observations, in-depth interviews with key stakeholders, including site managers, staff, and visitors, as well as reviewing relevant secondary sources such as financial and maintenance reports. The findings reveal that, while the number of visitors has consistently increased from 2020 to 2023, the site’s facility management is currently facing several challenges related to the upkeep and further development of essential infrastructure. Notably, certain facilities, such as gazebos, observation towers, and playgrounds, are well-maintained and contribute to the positive visitor experience. However, other critical areas, such as parking spaces, toilets, and accessibility for the disabled, require significant improvement to meet growing demand and enhance visitor satisfaction. The study concludes that, with strategic improvements in facility management and stronger support from local authorities and stakeholders, Sigaran Jiwa Agrotourism holds great potential to further develop into a leading and sustainable tourism destination within Siak Regency, contributing not only to local economic growth but also promoting eco-friendly tourism practices.
Pemberdayaan Pokdarwis dalam Pengembangan Desa Wisata Kampung Kelembak Nongsa Kota Batam Andri Wibowo
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (335.139 KB) | DOI: 10.31316/jk.v6i3.4168

Abstract

Abstrak Penelitian ini dirancang untuk mendeskripsikan peran pemberdayaan masyarakat di desa wisata (POKDARWIS) dalam meningkatkan kualitas desa wisata di Desa Wisata Kampung Kelembak. Pengumpulan data dalam penelitian ini dilakukan dengan cara observasi, wawancara, dan studi kepustakaan. Hasil dari penelitian ini adalah untuk menjelaskan gambaran upaya yang dihasilkan tidak hanya dalam aspek manajemen tetapi juga komunikasi yang harus dikembangkan oleh komunitas pariwisata di Desa Wisata Kampung Kelembak. Kata Kunci: Pokdarwis, Masyarakat, Kampung Kelembak Abstract This study is designed to describe the role of people empowerment in tourism village named POKDARWIS to improve the quality of tourism village on Desa Wisata Kampung Kelembak. Data collection in this study were carried out by observation, interviews, and literature study. The result of this study is to explain an overview of the generated efforts not only in the management aspects but also communication which should be developed by the tourism community in Desa Wisata Kampung Kelembak. Keywords: Pokdarwis, Community, Kampung Kelembak
MODELLING THE POTENTIAL DISTRIBUTIONS OF SAWO KECIK (MANILKARA KAUKI (L.)) DUBARD USING MAXENT TO SUPPORT CONSERVATIONS OF HISTORICAL AND CULTURAL VEGETATIONS IN DAERAH ISTIMEWA YOGYAKARTA PROVINCE Andri Wibowo; Atus Syahbudin; Adi Basukriadi; Erwin Nurdin
Reinwardtia Vol. 22 No. 1 (2023)
Publisher : BRIN Publishing (Penerbit BRIN)

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Abstract

Modelling the potential distributions of Sawo Kecik (Manilkara kauki (L.)) Dubard using MaxEnt to support conservations of historical and cultural vegeta-tions in Daerah Istimewa Yogyakarta Province. Reinwardtia 22(1): 55‒67. — Sawo kecik or Manilkara kauki (L.) Dubard, of the Sapotaceae family as it is formally known, is one of the species with significant cultural values in Yog-yakarta Province (DIY) culture because it symbolizes social righteousness. In connection with this, Yogyakarta's mu-nicipal and district governments have been encouraged to plant sawo kecik. Despite these efforts, there is still a lack of knowledge regarding the possible range of this species, and this knowledge is essential to promoting the conservation of M. kauki in DIY. With the help of isothermality, precipitation of driest month, precipitation seasonality, precipita-tion of driest quarter, and precipitation of warmest quarter data, this study tries to simulate the probable distributions of M. kauki throughout cities and districts in DIY. The model estimated 1,275 km2 of DIY areas was suitable for M. kauki that concentrated in the central parts, spanning from the west to the east of DIY. Yogyakarta City followed by Sleman District has the largest areas categorized from high to very high suitable for M. kauki. While, Gunung Kidul followed by Kulonprogo Districts have the largest areas categorized as low suitable. To conclude, M. kauki can adapt areas with moderate precipitation as low as 20 mm during driest month and as low as 100 mm during driest quarter. During warmest quarter, M. kauki requires precipitation with value of 700 mm. The conservation effort and M. kauki planting should then concentrate on Yogyakarta City and Sleman District since such locations are thought to have high appropriateness for the species.
MODELLING THE POTENTIAL DISTRIBUTIONS OF SAWO KECIK (MANILKARA KAUKI (L.)) DUBARD USING MAXENT TO SUPPORT CONSERVATIONS OF HISTORICAL AND CULTURAL VEGETATIONS IN DAERAH ISTIMEWA YOGYAKARTA PROVINCE Andri Wibowo; Atus Syahbudin; Adi Basukriadi; Erwin Nurdin
Reinwardtia Vol. 22 No. 1 (2023)
Publisher : BRIN Publishing (Penerbit BRIN)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Modelling the potential distributions of Sawo Kecik (Manilkara kauki (L.)) Dubard using MaxEnt to support conservations of historical and cultural vegeta-tions in Daerah Istimewa Yogyakarta Province. Reinwardtia 22(1): 55‒67. — Sawo kecik or Manilkara kauki (L.) Dubard, of the Sapotaceae family as it is formally known, is one of the species with significant cultural values in Yog-yakarta Province (DIY) culture because it symbolizes social righteousness. In connection with this, Yogyakarta's mu-nicipal and district governments have been encouraged to plant sawo kecik. Despite these efforts, there is still a lack of knowledge regarding the possible range of this species, and this knowledge is essential to promoting the conservation of M. kauki in DIY. With the help of isothermality, precipitation of driest month, precipitation seasonality, precipita-tion of driest quarter, and precipitation of warmest quarter data, this study tries to simulate the probable distributions of M. kauki throughout cities and districts in DIY. The model estimated 1,275 km2 of DIY areas was suitable for M. kauki that concentrated in the central parts, spanning from the west to the east of DIY. Yogyakarta City followed by Sleman District has the largest areas categorized from high to very high suitable for M. kauki. While, Gunung Kidul followed by Kulonprogo Districts have the largest areas categorized as low suitable. To conclude, M. kauki can adapt areas with moderate precipitation as low as 20 mm during driest month and as low as 100 mm during driest quarter. During warmest quarter, M. kauki requires precipitation with value of 700 mm. The conservation effort and M. kauki planting should then concentrate on Yogyakarta City and Sleman District since such locations are thought to have high appropriateness for the species.
STRATEGI PENGEMBANGAN PARIWISATA BERKELANJUTAN BERBASIS POTENSI LOKAL DI PULAU TILAN DENGAN PENDEKATAN ANALISIS SWOT Jingga Lestari; Andri Wibowo; Arina Luthfini Lubis
Journal of Innovation Research and Knowledge Vol. 5 No. 5 (2025): Oktober 2025
Publisher : Bajang Institute

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Abstract

This study aims to analyze sustainable tourism development strategies based on local potential in Pulau Tilan, Rokan Hilir Regency, Riau Province using the SWOT analysis approach. Data were collected through observation, interviews, and documentation. The results show that Pulau Tilan has strong natural and cultural potential as main strengths, but tourism development is hindered by limited infrastructure, community participation, and suboptimal management. The SWOT analysis divides development strategies into four categories to optimize strengths and opportunities while addressing weaknesses and threats. This study provides strategic recommendations to support sustainable tourism development in Pulau Tilan based on local community involvement. The findings are expected to serve as a guideline for policymakers and destination managers to ensure successful sustainable tourism management.
STUDI EVALUASI OUTSOURCING PADA ASPEK PELAYANAN TAMU DI HOTEL HARMONI KOTA BATAM Wulanda, Olivia Diva; Andri Wibowo; Nensi Lapotulo; Devid Trinaldo Simatupang; I Wayan Thariqy Kawakibi Pristiwasa
Journal of Innovation Research and Knowledge Vol. 4 No. 6: Nopember 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jirk.v4i6.8870

Abstract

Di masa saat ini penggunaan jasa outsourcing seperti kebutuhan karena selain bisa menekan biaya perusahaan, perusahaan pengguna jasa dapat lebih fokus terhadap core business-nya. Outsourcing telah menjadi praktik umum di berbagai industri, termasuk perhotelan. Melalui outsourcing, hotel dapat mempekerjakan tenaga kerja untuk fungsi-fungsi tertentu tanpa harus mengelola mereka secara langsung sebagai karyawan tetap. Studi kualitatif memberikan pemahaman mendalam tentang evaluasi kinerja outsorcing dalam aspek kualitas pelayanan di hotel Batam. Penelitian membahas mengenai dampak outsourcing sebagai penyedia sumber daya manusia terhadap produktivitas karyawan hotel. Oleh karena itu, diperlukan evaluasi yang mendalam terhadap penerapan outsourcing di hotel, terutama dalam aspek pelayanan tamu. Evaluasi outsourcing harus fokus pada relevansi, efisiensi, efektivitas, keberlanjutan dan dampak tenaga outsourcing juga membawa berbagai pengalaman dan keterampilan yang dapat meningkatkan layanan. Kualitas pelayanan outsourcing di Hotel Harmoni One Batam dapat dinilai baik karena staf outsourcing mampu memberikan pelayanan yang andal, responsif, profesional, dan penuh perhatian kepada tamu. Manajemen hotel berhasil menjaga standar tinggi melalui pelatihan, pengawasan, dan pengelolaan yang baik terhadap staf outsourcing. Dengan pelayanan yang konsisten dan profesional, Hotel Harmoni One mampu menciptakan pengalaman positif bagi tamu, yang berkontribusi pada reputasi hotel sebagai salah satu tempat konferensi dan bisnis terkemuka di Batam.
OPTIMASI HOTEL MANAGEMENT SYSTEM MELALUI PENGALAMAN NIGHT RECEPTION DI VIVOTEL HOTEL BATAM David Novalliano Rama Putra; Nensi Lapotulo; Okki Kurnia; I Wayan Thariqy Kawakibi Pristiwasa; Andri Wibowo
Media Bina Ilmiah Vol. 19 No. 3: Oktober 2024
Publisher : LPSDI Bina Patria

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Abstract

Penelitian ini mengeksplorasi optimasi Hotel Management System (HMS) melalui pengalaman night reception di Vivotel Hotel Batam. Menggunakan pendekatan kualitatif dengan desain studi kasus, penelitian ini melibatkan wawancara dengan dua staf night reception dan satu perwakilan manajemen, observasi partisipan selama lima shift malam, serta analisis dokumen. Hasil penelitian menunjukkan peningkatan efisiensi operasional yang signifikan, termasuk pengurangan waktu check-in sebesar 37,5% dan efisiensi night audit sebesar 62,5%. Kualitas layanan juga meningkat, tercermin dari kenaikan Net Promoter Score sebesar 20%. Tantangan utama meliputi adaptasi staf terhadap sistem baru dan integrasi dengan sistem eksternal. Penelitian ini mengidentifikasi peluang pengembangan HMS, termasuk peningkatan fitur pelaporan dan integrasi dengan sistem manajemen energi. Temuan ini menegaskan pentingnya pendekatan berfokus pengguna dalam optimasi teknologi perhotelan dan memberikan wawasan berharga bagi pengembangan HMS di hotel-hotel sejenis.
Pemberdayaan Pokdarwis dalam Pengembangan Desa Wisata Kampung Kelembak Nongsa Kota Batam Andri Wibowo
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.4168

Abstract

Abstrak Penelitian ini dirancang untuk mendeskripsikan peran pemberdayaan masyarakat di desa wisata (POKDARWIS) dalam meningkatkan kualitas desa wisata di Desa Wisata Kampung Kelembak. Pengumpulan data dalam penelitian ini dilakukan dengan cara observasi, wawancara, dan studi kepustakaan. Hasil dari penelitian ini adalah untuk menjelaskan gambaran upaya yang dihasilkan tidak hanya dalam aspek manajemen tetapi juga komunikasi yang harus dikembangkan oleh komunitas pariwisata di Desa Wisata Kampung Kelembak. Kata Kunci: Pokdarwis, Masyarakat, Kampung Kelembak Abstract This study is designed to describe the role of people empowerment in tourism village named POKDARWIS to improve the quality of tourism village on Desa Wisata Kampung Kelembak. Data collection in this study were carried out by observation, interviews, and literature study. The result of this study is to explain an overview of the generated efforts not only in the management aspects but also communication which should be developed by the tourism community in Desa Wisata Kampung Kelembak. Keywords: Pokdarwis, Community, Kampung Kelembak
Co-Authors Adi Basukriadi Ahmad Nawawi Atus Syahbudin DAILAMI David Novalliano Rama Putra Devid Trinaldo Simatupang Erwin Nurdin Eugenius Rudolfo Legi Fatimah, Zahara Fitriani, Febri I Wayan Thariqy Kawakibi Pristiwasa Jefry Jingga Lestari Kurnia, Okki Lubis, Arina Luthfini Luther Kevas Luthfini Lubis, Arina Maldin, Siska Amelia Maria Septi Anggraini Moh. Thandzir Nensi Lapotulo Okki Kurnia Oscar Nemesis Putri, Mellinia Ricky Safrizal Salonten, Salonten Silitonga, Sutan Parasian Silvia Pratama Aneke Putri Wahyudi Ilham Wan Abdurrahman Wulanda, Olivia Diva