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All Journal Dinasti International Journal of Digital Business Management Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Disrupsi Bisnis Journal Of World Science Jurnal Locus Penelitian dan Pengabdian Ranah Research : Journal of Multidisciplinary Research and Development JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Jurnal Indonesia : Manajemen Informatika dan Komunikasi
Saputra, Datep Purwa
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Aerospace Engineering Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Transportation Other

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Pemahaman Awak Kapal dan Manajemen dalam Penerapan ISM Code pada Perusahaan Agensi Awak Kapal Arubusman, Dian Artanti; Siregar, Chorry Imelda; Najoan, Denny; Saputra, Datep Purwa; Setyawati, Aswanti
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 3 (2023): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i3.1247

Abstract

The purpose of the research is to find out and analyze the suitability of the crew and management perception related to work safety, protection of the marine environment and implementation of the ships’ operation using the International Safety Management Code in PT. Lautan Jaya Hasana. The main problem of the research is the lack of understanding and awareness of the crew and management of the importance to implement the ISM Code for work safety and to protect the marine environment. The ISM Code has not been implemented properly. This study used a Descriptive Qualitative method. There were 20 statements on understanding variables and actual implementation variables that were tested for validity and reliability. The samples were taken from 35 crew members from two types of bulk carriers by conducting in-depth interview with the crew members and the management employees. The result shows that most of the crew members, including the captain and the management of the company perform the same perception regarding the work safety, the protection of marine environment and the implementation of the International Safety Management Code for ships operation with a significant average difference and a perceived value of 9.20 between perceived understanding and actual implementation.
Availability of Loading and Unloading Equipment, Berthing Docks, Loading and Unloading Speed on Improving Port Operational Performance Through Service Digitalization Toni, Purnama Rotua Julius; Saputra, Datep Purwa; Soekirmaan, Atong
Dinasti International Journal of Digital Business Management Vol. 5 No. 6 (2024): Dinasti International Journal of Digital Business Management (October-November
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v5i6.3615

Abstract

This study aims to analyze the effect of the availability of loading and unloading equipment, ship berthing docks, and loading and unloading speed on operational performance at Marunda Port, Jakarta, mediated by service digitalization. The background of this research is based on the importance of port operational efficiency in supporting economic growth, primarily through increasing loading and unloading productivity and utilizing digital technology. The research method used is a quantitative method with a linear regression approach. Data was collected by distributing questionnaires to 170 respondents who are users of Marunda Port services. The results showed that the availability of loading and unloading equipment, ship berthing docks, and loading and unloading speed significantly affected port operational performance. In addition, service digitization is proven to mediate the influence of these factors on improving operational performance. This study concludes that increasing the availability of equipment and operational efficiency of the dock and loading and unloading speed, supported by service digitalization, significantly improves the operational performance of Marunda Port, Jakarta. Implementing service digitalization is vital in improving port efficiency and competitiveness in the industrial era 4.0.
Strategi Komunikasi Pemasaran Kopi Kenangan (Studi Konten YouTube tentang Perkembangan Bisnis Kopi Kenangan) Indah, Meutia; Saputra, Datep Purwa; Ayuna, Novianty Elizabeth
Jurnal Indonesia : Manajemen Informatika dan Komunikasi Vol. 6 No. 3 (2025): September
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/jimik.v6i3.1570

Abstract

This research aims to analyze Kopi Kenangan's marketing communication strategies through YouTube content, as well as to identify obstacles in consistently achieving the Top of Mind position in Indonesia's coffee shop market until 2025, considering fluctuations in its Top Brand Award index. This study employs a qualitative approach with a case study on Kopi Kenangan. Data were collected through triangulation: (1) an in-depth content analysis of three "Endgame" podcast series featuring Edward Tirtanata on YouTube (September 2020), (2) in-depth interviews with nine informants (three store managers, three store employees from ARION, MOI, and SPBU outlets, and three customers), and (3) documentation study on Kopi Kenangan's business development. Data analysis was conducted using the frameworks of Marketing Communication Theory and Push-Pull-Pass Marketing Communication Strategy Theory. The research findings identify Kopi Kenangan's marketing communication pattern as an integrated hybrid model. This model effectively combines digital push strategies through application notifications and social media promotions (implicitly including YouTube), with pull strategies focused on brand storytelling, in-store experiential marketing, and product education. Additionally, there is strong personal communication (pass strategy) from store staff, as well as extensive collaboration with delivery platforms to expand reach. Edward Tirtanata's disruptive vision also serves as the foundation for the strategically conveyed brand narrative. Although this pattern is effective in building awareness and driving purchases, consistent Top of Mind status is still hindered by internal inconsistencies in message delivery by employees, challenges in micro-level communication adaptation based on location, and the need to strengthen a unique and consistent brand narrative through storytelling content on YouTube to create cognitive dominance in consumers' minds.
The Effect of Safety Shipping at Sea on Ship Traffic Safety Mediated Organizational Commitment Immanuel, Leonard; Pahala, Yosi; Lasse, D.A.; Saputra, Datep Purwa; Abidin, Zaenal
Journal of World Science Vol. 1 No. 6 (2022): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v1i6.50

Abstract

The ultimate ambition at this research was to conclude the direct and indirect influence of the influence of shipping safety at sea on the safety of ship traffic mediated by organizational commitment (survey on the Tanjung Priok Marine and Coastal Guard Unit in 2020). The design usage of the particular research was not only associated and as the complimentary work under the survey method but also related to the population which was the captain of the Tanjung Priok Marine and Coast Guard Unit. By using the sampling technique, this research has its purposive sampling with a total sample of 66 respondents and by implementing the data collection technique, quantitative questionnaire has been passed the trial and error for its validity and reliability. Under the Research Methodology theorem, this research is implementing the path analysis method with Smart Partial Least Square software ver. 3. The conclusion has indicate that shipping safety at sea has a direct effect on organizational commitment.
Digitalisasi dan Tata Kelola Teknologi Informasi Berkontribusi Terhadap Kinerja Bisnis Melalui Kepuasan Kerja Karyawan di PT Pertamina Trans Kontinental Keswara, Yoga Setia; Saputra, Datep Purwa; Tatiana, Yana
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 11 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i11.4790

Abstract

Dalam lingkungan bisnis yang berkembang pesat saat ini, perusahaan semakin menyadari pentingnya teknologi dan pengelolaannya dalam mendorong kesuksesan bisnis. Penelitian ini bertujuan untuk menganalisis pengaruh Digitalisasi dan Tata Kelola Teknologi Informasi (TI) terhadap Kinerja Bisnis, dengan Kepuasan Kerja sebagai mediator yang memperkuat hubungan antara variabel-variabel tersebut. Populasi penelitian ini terdiri dari 734 karyawan, dengan sampel 100 responden yang dipilih dari berbagai unit operasional PT PERTAMINA TRANS KONTINENTAL. Data yang dikumpulkan dianalisis menggunakan Structural Equation Modeling (SEM) dengan pendekatan Partial Least Squares (PLS) untuk menguji hubungan antar variabel. Hasil penelitian menunjukkan bahwa Digitalisasi berpengaruh positif dan signifikan terhadap Kepuasan Kerja, yang pada gilirannya berpengaruh positif terhadap Kinerja Bisnis. Selain itu, Tata Kelola TI ditemukan memiliki pengaruh positif dan signifikan terhadap Kinerja Bisnis melalui Kepuasan Kerja. Temuan ini memberikan wawasan penting mengenai bagaimana Digitalisasi dan Tata Kelola TI dapat meningkatkan Kinerja Bisnis melalui peningkatan Kepuasan Kerja karyawan. Penelitian ini juga memberikan implikasi praktis bagi perusahaan yang ingin mengoptimalkan strategi teknologi dan kinerja mereka secara keseluruhan. Oleh karena itu, perusahaan perlu fokus pada pengelolaan dan penerapan teknologi yang tepat untuk mencapai tujuan bisnis yang lebih efisien dan produktif, serta meningkatkan kepuasan kerja karyawan yang akan berdampak langsung pada hasil bisnis yang lebih baik.
Strategi Komunikasi Humas RSUP Persahabatan Dalam Penanganan keluhan Pelanggan di RSUP Persahabatan Eryuniyanti*, Eryuniyanti; yuliasari, Ika; Saputra, Datep Purwa
JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Vol 8, No 4 (2023): Agustus, Social Religious, History of low, Social Econmic and Humanities
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jimps.v8i4.26537

Abstract

Penelitian ini bertujuan untuk mengetahui implementasi program Sub Humas RSUP Persahabatan Jakarta dalam penangganan keluhan pelanggan yang disampaikan secara langsung melalui ruang pelayanan public, Gazebo Sahabat Sub Humas RSUP Persahabatan Jakarta untuk membangun reputasi Rumah Sakit Umum Pusat Persahabatan dan mengetahui strategi komunikasi Sub Humas RSUP Persahabatan menanggani keluhan serta membangun mindsed pelanggan dari keluhan menjadi apresiasi untuk meningkatkan reputasi Rumah Sakit Umum Pusat Persahabatan. Strategi komunikasi humas dalampenangganan keluhan dan out come nya mengelola keluhan yang disampaikan pelanggan rumah sakit menjadi sebuah apresiasi untuk Rumah Sakit Umum Pusat Persahabatan Jakarta, Dan ini sangat menarik untuk dilakukan penelitian.Strategi kmunikasi yang tepat dan jitu dalam melaksanakan komunikasi dengan pelanggan yang telah menyampaikan keluhannya yang menghasilkan sebuah apresiasi. Penelitian ini mengunakan pendekatan kualitatif . Informan penelitian adalah Direktur RSUP Persahabatan, Ketua Komite Etik dan Hukum RSUP Persahabatan Jakarta, Staf Penanganan keluhan( pranata humas) dan pelanggan yang menyampaikan keluhan. Tekhnik pengumpulan data Wawancara Mendalam (Deep Interview) ,Observasi/Partisipasi , Diskusi Group , Studi Kepustakaan ,Studi Dokumentasi .Tekhnik analisa data yang dipergunakan adalah Reduksi data(( data reduction ), Penyajian Data ( data display ),Penarikan Kesimpulan dan verifikasi.Hasil penelitian menunjukan bahwa Strategi Komunikasi Sub Humas dalam Merubah mindsed pelangan yang menyampaikan keluhan menjadi sebuah apresiasi untuk membangun reputasi Rumah Sakit Umum Pusat Persahabatan dilakukan strategi komunikasi persuasive.
PELATIHAN DAN PENDAMPINGAN PENYUSUNAN LAPORAN KEUANGAN BAGI UMKM DI KECAMATAN CILEDUG KOTA TANGERANG Alkadim, Musa; Noor, Zulki Zulkifli; Saputra, Datep Purwa; Mustangin, Mustangin; Jakfar, Jakfar; Hajar, Siti; Aziz, Syahid Suhandi
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 1 (2024): Volume 5 No 1 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i1.25923

Abstract

Ciledug salah satu Kecamatan yang berpenduduk 168.670 orang adalah salah satu di wilayah Kota Tangerang yang memiliki banyak UMKM yaitu 11000 berdasarkan data yang diperoleh dari Dinas Koperasi, UMKM dan Perindustrian dengan berbagai macam jenis usaha. Kota Tangerang dengan 48000 UMKM (data Dinas Koperasi dan UMKM 2021), Dengan jumlah UMKM yang cukup banyak ini, masih sedikit yang mampu dalam mengelola keuangannya dengan benar. Begitupula dengan pengetahuan dan keahlian yang terkait digitalisasi masih minim didapat sehingga membuat pelaporan keuangan sering terkendala terdapat laporannya yang kurang akuntabel. Tujuan melakukan pelatihan dan pendampingan ini adalah meningkatkan pengetahuan dan pemahaman UMKM dalam tata kelola keuangan manual dan digital yang lebih baik sebagai pembaruan proses bisnis, model bisnis, dan instrumen keuangan sehingga dapat mengembangkan usaha dengan cara 1) Peningkatan tata kelola dan pencatatan laporan keuangan secara manual. Selanjutnya yang 2) Dengan bantuan media digital meningkatkan keterampilan dan keahlian pengoperasian, sehingga laporan keuangan yang disajikan akuntabel dan terkini. Hasil pelatihan dan pendampingan UMKM dapat membuat laporan keuangan dengan baik dan benar. Dengan memiliki laporan keuangan UMKM dapat melakukan pengembangan usahanya dengan mencari permodalan dan memasarkan yang terintegrasi secara digital.
Pengaruh Lingkungan Kerja, Pengawasan Kerja, dan Kesehatan Kerja terhadap Keselamatan Kerja Buruh Bongkar Muat Kapal Curah Nabilla, Moch. Lutfi; Suhalis, Adenan; Saputra, Datep Purwa
Jurnal Disrupsi Bisnis Vol. 6 No. 3 (2023): [Mei-Juni] Jurnal Disrupsi Bisnis
Publisher : Prodi Manajemen, Fakultas Ekonomi, Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/drb.v6i3.29400

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh lingkungan kerja, pengawasan kerja, dan kesehatan kerja terhadap keselamatan kerja buruh bongkar muat kapal curah. Metode penelitian yang digunakan adalah metode survei dengan mengumpulkan data melalui kuesioner yang dibagikan kepada 100 responden yang merupakan buruh bongkar muat kapal curah di pelabuhan tersebut. Hasil penelitian menunjukkan bahwa kesehatan kerja, pengawasan kerja, dan lingkungan kerja memiliki pengaruh yang signifikan terhadap keselamatan kerja buruh bongkar muat kapal curah di Pelabuhan Tanjung Redeb. Kesimpulannya bahwa kegiatan yang diteliti ini memiliki banyak penyimpangan yaitu terjadi pengaruh Keselamatan terhadap Tenaga Kerja Bongkar Muat (TKBM) karena kurangnya pengawasan pada lingkungan kerja dari pihak perusahaan. Oleh karena itu, berdasarkan hasil penelitian, Keselamatan Kerja dapat ditingkatkan melalui indikator kesehatan kerja, dan pengendalian.
Pengaruh Kualitas Pelayanan dan Customer Relationship Management Terhadap Loyalitas Pelanggan Dimediasi Kepuasan Pelanggan pada Perusahaan Pelayaran Nasional Imaduddiin, Humam; Saputra, Datep Purwa; Abdurachman, Edi; Farisyi, Sofwan
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1928

Abstract

In shipping industry like in PT Kemala Shipping, service quality includes ship condition, schedule reliability, and onboard ship services, whereas Customer Relationship Management manages customer interaction, including scheduling and complaint handling. PT Kemala Shipping faces such problems as no on-schedule ship availability and technical issues that disrupt customer experience as well as inability to handle complaints making the situation worse.. Customer Relationship Management often needs to be integrated with other systems such as ship management systems, booking systems, and financial systems, but PT Kemala Shipping has limited integration systems that cause inconsistent or fragmented data. The objectives of this study include analyzing the direct and indirect effects of Customer Relationship Management and service quality on customer loyalty mediated by customer satisfaction.The research method used path analysis with a sample of 97 ship charterers at PT Kemala Shipping, and through a nonprobability sampling approach with Saturated Sampling. The results of this research indicate that customer satisfaction can mediate the influence of Service Quality and Customer Relationship Management on customer loyalty
Co-Authors Alkadim, Musa Aswanti Setyawati Ayuna, Novianty Elizabeth Aziz, Syahid Suhandi Dian Artanti Arubusman, Dian Artanti Edi Abdurachman Eryuniyanti*, Eryuniyanti Farisyi, Sofwan Ika Yuliasari Imaduddiin, Humam Immanuel, Leonard Indah, Meutia Jakfar Jakfar, Jakfar Keswara, Yoga Setia Lasse, D.A. Mustangin Mustangin Nabilla, Moch. Lutfi Najoan, Denny Siregar, Chorry Imelda Siti Hajar Soekirmaan, Atong Suhalis, Adenan Toni, Purnama Rotua Julius Yana Tatiana, Yana Yosi Pahala, Yosi Zaenal Abidin Zulki Zulkifli Noor