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All Journal INTEGER: Journal of Information Technology JURNAL CEMERLANG: Pengabdian pada Masyarakat JISICOM (Journal of Information System, Infomatics and Computing) Jurnal Sistem Informasi Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ Indonesian Journal of Networking and Security - IJNS SPEED - Sentra Penelitian Engineering dan Edukasi Jurnal Mandiri IT Aptekmas : Jurnal Pengabdian Kepada Masyarakat Informatics and Computer Engineering Journal Innovative: Journal Of Social Science Research Pelita: Jurnal Pengabdian kepada Masyarakat AMMA : Jurnal Pengabdian Masyarakat
- STMIK Nusa Mandiri, Adelia Alvi Yana
Universitas Nusamandiri
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Journal : Jurnal Mandiri IT

 1 
Application of AHP Method in Determining Bank Selection for Account Opening Supriatin; Adelia Alvi Yana; Setiaji; Astrilyana
Jurnal Mandiri IT Vol. 11 No. 1 (2022): July: Computer Science and Field.
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mandiri.v11i1.125

Abstract

Banks are business entities that collect public funds as a place to carry out various financial-related transaction activities that people generally use to save money. Saving or saving money is an activity to set aside a portion of income for future needs. There are many kinds of banks in Indonesia that offer all the advantages ranging from administration to the interest given to customers. Decision Support System (DSS) is one of the decision-making methods that can assist a person in making accurate and targeted decisions. Many problems can be solved by using SPK, one of which is determining the selection of the best bank for account opening. Therefore, the author will examine and compare several bank names and bank criteria needed by prospective customers to open a new account. Data was collected by means of observation, interviews and literature study. It is hoped that this writing and research can add insight to anyone. The method used in this research is the Analytical Hierarchy Process (AHP) method. Analytical Hierarchy Process (AHP) is a method of decision support system by using a hierarchy and making comparisons on each criterion and alternative that is considered in decision making. It is very important in choosing a bank because the better the facilities and types of services provided by the bank, the greater satisfaction with the customer. In this study, the authors compare four banks that are widely chosen by the general public, namely Mandiri, BCA, BRI and BNI with four selection criteria including Administration, Interest, Transaction and Investment Limits located in the Greater Jakarta area (Jakarta Bogor Depok Tangerang Bekasi).
Application of the servqual method for evaluation of PDAM service quality Adelia Alviyana; Astrilyana Astrilyana
Jurnal Mandiri IT Vol. 12 No. 1 (2023): July: Computer Science and Field.
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mandiri.v12i1.219

Abstract

PDAM Tirta Rangga Ciasem is a regional company responsible for managing and meeting the clean water needs of the community in Ciasem District. Improving the quality of service is one of the marketing strategies that emphasizes the fulfillment of customer needs. Evaluation of customer satisfaction with the management and fulfillment of clean water must be carried out as a form of service quality assessment. Using the Service Quality (Servqual) method, an evaluation questionnaire is given to customers with evaluation criteria based on reliability, assurance, tangibility, empathy and responsiveness. Based on the results of the calculation of the population and sample requirements, 129 samples were taken from a total of 190 existing customers. From the results of collecting questionnaire data completed by 129 samples, data processing was performed, which found that the existing GAP value showed that the majority of PDAM customer communities were satisfied with the current service. With the best GAP of 0.51 which shows the service and attitude of the officer is very good while the worst GAP is 0.82 which shows deficiencies in the taste and aroma of water provided in PDAM Tirta Rangga Ciaseme service.
Application of the servqual method for evaluation of PDAM service quality Adelia Alviyana; Astrilyana Astrilyana
Jurnal Mandiri IT Vol. 12 No. 1 (2023): July: Computer Science and Field.
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mandiri.v12i1.219

Abstract

PDAM Tirta Rangga Ciasem is a regional company responsible for managing and meeting the clean water needs of the community in Ciasem District. Improving the quality of service is one of the marketing strategies that emphasizes the fulfillment of customer needs. Evaluation of customer satisfaction with the management and fulfillment of clean water must be carried out as a form of service quality assessment. Using the Service Quality (Servqual) method, an evaluation questionnaire is given to customers with evaluation criteria based on reliability, assurance, tangibility, empathy and responsiveness. Based on the results of the calculation of the population and sample requirements, 129 samples were taken from a total of 190 existing customers. From the results of collecting questionnaire data completed by 129 samples, data processing was performed, which found that the existing GAP value showed that the majority of PDAM customer communities were satisfied with the current service. With the best GAP of 0.51 which shows the service and attitude of the officer is very good while the worst GAP is 0.82 which shows deficiencies in the taste and aroma of water provided in PDAM Tirta Rangga Ciaseme service.
Co-Authors - Universitas Nusa Mandiri, Farizal Agustian - Universitas Nusa Mandiri, Ilham Ramadhan - Universitas Nusa Mandiri, Yoga Riau ., Syahriani Agustian, Farizal Andi Arfian Anggie Dinda Surya Surya Ani Yoerani Anna Mukhayaroh Anna Mukhayaroh, Anna Ardian Dwi Praba arizona, fredy Astrilyana - Universitas Bina Sarana Informatika Astrilyana Astrilyana Astrilyana Astrilyana Astrilyana Astrilyana Astrilyana Astrilyana, Astrilyana Atin Supriatin Atin Supriatin, Atin Bosrin Simare Mare Cahyadi, Cepi Candra - Universitas Bina Sarana Informatika Cepy Unar Dede Mustomi Dila Amanda Eni Pudjiarti fredy arizona Hamdum Sulaiman Ilham Ramadhan Imam Taopik Juarni Siregar Juarni Siregar Juarni Siregar Lulu Ulhayah Nicodias Palasara Nunung Hidayatun Nurhayati, M Sinta Oktarini Sari, Ani Rachmanita, Novia Resti Lia Andharsaputri Reynaldi Arya Putra Riau, Yoga Rony, Zahara Tussoleha Setiaji Setiaji - Universitas Bina Sarana Informatika Siregar , Juarni Siregar, Juarmi Sulistianto Sw Sulistio, Aziz Supriatin Surya, Anggie Dinda Surya Syafianto Syafianto Syahriani - STMIK Nusa Mandiri Syahriani - Universitas Nusa Mandiri Syahriani . Tri Santoso Tri Santoso Tri Santoso Tri Santoso - Universitas Nusa Mandiri Yoraeni, Ani