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All Journal Rechtsidee Gema Humani (Hukum dan Masyarakat Madani) Awang Long Law Review Indonesian Journal of Criminal Law Jurnal Ilmu Hukum KYADIREN Budimas : Jurnal Pengabdian Masyarakat Jurnal Darma Agung Al-Manhaj: Jurnal Hukum dan Pranata Sosial Islam LEGAL BRIEF Indonesian Community Service and Empowerment Journal (IComSE) JPPHK (Jurnal Pendidikan Politik, Hukum Dan Kewarganegaraan) KADARKUM: Jurnal Pengabdian Kepada Masyarakat Law Development Journal Jurnal Kolaboratif Sains Jurnal Ilmu Hukum, Humaniora dan Politik (JIHHP) Semarang Law Review Jurnal Pendidikan Indonesia (Japendi) Jurnal Penelitian Serambi Hukum The Easta Journal Law and Human Rights AL-SULTHANIYAH MULTIPLE: Journal of Global and Multidisciplinary Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Journal of Innovative and Creativity Aliansi: Jurnal Hukum, Pendidikan dan Sosial Humaniora International Journal of Law, Crime and Justice International Journal of Social Science and Humanity Leges Privatae
Hanuring Ayu Ardhani Putri
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Journal : Leges Privatae

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Juridical review of Consumer Dispute Resolution in Online Marketplace Transactions Ayu, Hanuring; Zuhri, Lahmuddin; Rosalia, Olyvia; Firayani
Leges Privatae Vol. 1 No. 5 (2025): FEBRUARY-JOY
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/vp5msa90

Abstract

The development of digital technology has driven the growth of online transactions through marketplace platforms, providing convenience for consumers in shopping. However, as electronic transactions increase, various disputes have arisen between consumers and business actors, such as mismatched products, delayed deliveries, and fraud. This study aims to examine the consumer dispute resolution mechanisms in marketplace transactions from a legal perspective, assess the effectiveness of existing regulations, and identify the challenges faced in their implementation. The research method used is normative legal research with a statutory approach and a conceptual approach. The results of the study show that existing regulations, such as the Consumer Protection Law and the Electronic Information and Transactions Law (ITE Law), have not been fully effective in providing legal certainty for consumers. Differences in dispute resolution mechanisms across marketplaces and low consumer legal literacy are the main obstacles in protecting consumer rights. Therefore, it is necessary to strengthen regulations, ensure transparency in dispute resolution procedures, and improve consumer education to optimize the consumer protection system in electronic transactions.
Co-Authors AA Sudharmawan, AA Abdi, Ghulam Muhammad Adawiyah, Rodiatun Andreas, Martua Annisa Safinatun Nikmah Ariy Khaerudin Arum, Dyah Ayu Sekar Az-Zahra, Shaffanisa Alivia Azzarah Shifana Aliq Putrie Candra Wicaksono Christina Bagenda Dewi, Anjar Pramudita Mira Dwi, Itok Edwin Evi Elisanti, Evi Febriani, Anies Fortina Femmy Silaswaty Femmy Silaswaty Faried, Femmy Silaswaty Firayani Firmansyah, Aditya Citra Firstnandiar Glica Aini Suniaprily Harjono Harjono Heri Budianto Ismiyanto Ismiyanto Ismiyanto, Ismiyanto ITOK DWI KURNIAWAN Iwan Haryanto Junaidi, Amir Khaerudin, Ary Maria Alberta Liza Quintarti Muhammad Arif Prasetyo Muhammad Aziz Zaelani Muhammad Muhtarom Nourma Dewi Noviana Noviana Novianty, Jeannifer Nurwanti, Yulian Dwi Pidesta, Nigel Jordan Giorgia Nandito Pratama, Muhammad Yusuf Isa Pratiwi, Nindita Putri Karisma Putri, Gustita Arnawati Rabiatul Munawarah Rikah, Rikah Rohmat, Aas Rosalia, Olyvia Rudianto, M. Saprudin Hamdani Saputra, Jezy Ade Saputra, Mahendra Agnur Sitanggang, Dameria Srihartini, Marsih Suniaprily, Firstnandiar Glica Aini  Supardi Supardi Suparwi Suparwi Supratiwi, Mahardika Syahrial, Yoppi Syahtama, Dany Timoteus, Nardo Wicaksono, Genta Yuris Yulian Dwi Yulian Dwi Nurwanti Zain, Aulia Mutia zakariya, hafid Zuhri, Lahmuddin Zuhri, Lahmuddin