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All Journal Cakrawala Pendidikan Jurnal Matematika Jurnal Buana Informatika Bulletin of Electrical Engineering and Informatics Jurnal Teknologi Informasi dan Ilmu Komputer Matrix : Jurnal Manajemen Teknologi dan Informatika GEMA EKONOMI GANEC SWARA Jurnal Bisnis dan Kewirausahaan Logic : Jurnal Rancang Bangun dan Teknologi Bhakti Persada Jurnal Aplikasi IPTEKS Jurnal Teknologi Dan Sistem Informasi Bisnis Letters in Information Technology Education (LITE) Lumbung Inovasi: Jurnal Pengabdian Kepada Masyarakat Berajah Journal Jurnal Pengabdian Kepada Masyarakat Media Ganesha FHIS (P2MMGFHIS) Bulletin of Social Informatics Theory and Application
Kadek Cahya Dewi
Politeknik Negeri Bali
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Social Sciences

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Model Optimalisasi Pelayanan Reservasi Pada Rumah Sakit Bali Jimbaran Ayu Candra Ariningsih, Ni Made; Cahya Dewi, Kadek
GEMA EKONOMI Vol 12 No 8 (2023): GEMA EKONOMI
Publisher : Fakultas Ekonomi Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/gemaekonomi.v12i8.3051

Abstract

The rapid development of health and information technology requires the health sector to rely on information technology to provide fast and appropriate services to the community. A good information management system has been proven to reduce error rates, improve system quality, and reduce diagnostic errors. Hospitals as public service providers need to implement an efficient information management system to improve performance and service. One important component in the healthcare system is the reservation system. This study aims to optimize reservation services at Bali Jimbaran Hospital by designing an online reservation system. Through the R&D method, researchers design an integrated and efficient information system to improve service quality. The result of this study is a reservation service optimization model that pays attention to user needs and factors that affect users. This model will help improve service quality, management efficiency, and economic value for hospitals.
ANALISIS PERAN KEAMANAN DAN KUALITAS LAYANAN DIGITAL MOBILE BANKING TERHADAP KEPUASAN NASABAH PADA PT BANK PEMBANGUNAN DAERAH BALI Ni Kadek Nita Permatasari; Kadek Cahya Dewi; Putu Adriani Prayustika
Berajah Journal Vol. 6 No. 4 (2026): Berajah Journal
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/bj.v6i4.742

Abstract

In the banking sector, digital transformation has introduced mobile banking service innovations that allow the public to conduct financial transactions anytime and anywhere without having to visit a bank branch in person. This study aims to determine the partial and simultaneous effects of digital service security and digital service quality on customer satisfaction at PT Bank Pembangunan Daerah Bali in the Denpasar City and Badung regions. The study uses a quantitative method with a sample of 204 respondents. Analysis techniques include validity tests, reliability tests, classic assumption tests, multiple linear regression analysis, correlation analysis, the coefficient of determination, F-test, and t-test. The results show that all instruments are valid (r calculated > 0.361) and reliable, with Cronbach's Alpha values of 0.962 for digital service security, 0.954 for digital service quality, and 0.956 for customer satisfaction. The regression model meets the classic assumptions with a normality test significance value of 0.200 (>0.05). Correlation analysis shows a strong relationship (R = 0.737), while the Adjusted R Square value of 0.538 indicates that 53.8% of the variation in customer satis faction is explained by the two independent variables. The t-test results show that digital service security (t = 6.242; Sig. = 0.000) and digital service quality (t = 7.723, Sig. = 0.000) have a significant positive effect on customer satisfaction. The F-test yields a value of 119.318 (Sig. = 0.000), meaning that both variables simultaneously have a significant positive effect.
Co-Authors Ayu Candra Ariningsih, Ni Made Ayu Dwi Yulianthi Dewinta Ayuni, Ni Wayan Elfarosa, Ketut Vini Harry Saptarini, Ni Gusti Ayu Putu Herman Dwi Surjono Hidayat, Reza Akbar I Gde Agus Jaya Sadguna I Gusti Ayu Astri Pramitari I Ketut Suja I Made Anom Adiaksa I Putu Mertha Astawa I Wayan Chandra Winetra I Wayan Rizky Wijaya Kencanawati, AAA Mirah Ketut Vini Elfarosa Luh Arida Ayu Rahning Putri NI KADEK GITA MAHARANI Ni Kadek Nita Permatasari Ni Nengah Lasmini Ni Wayan Dewinta Ayuni Ni Wayan Dewinta Ayuni Ni Wayan Dewinta Ayuni Priyanto, Priyanto Putu Adi Suprapto Putu Adriani Prayustika Putu Indah Ciptayani Putu Indah Ciptayani