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All Journal AdBispreneur JURNAL INTEGRASI Jurnal Inovasi Bisnis (Inovbiz) JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS JOURNAL OF APPLIED ACCOUNTING AND TAXATION JOURNAL OF APPLIED BUSINESS ADMINISTRATION Jurnal Ilmiah Akuntansi dan Finansial Indonesia Aplikasi Administrasi: Media Analisa Masalah Administrasi VALUTA Jurnal Administrasi Bisnis, Manajemen dan Ekonomi
Shinta Wahyu Hati
Politeknik Negeri Batam
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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Journal : JOURNAL OF APPLIED BUSINESS ADMINISTRATION

 1 
ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS LAYANAN OJEK ONLINE (WAKJEK) DI KOTA BATAM Yovan Sawir Saputra; Shinta Wahyu Hati
JOURNAL OF APPLIED BUSINESS ADMINISTRATION Vol 1 No 1 (2017): Journal of Applied Business Administration - Maret 2017
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (660.815 KB) | DOI: 10.30871/jaba.v1i1.1271

Abstract

This study aims to measure the level of customer satisfaction with the quality of their online service (Wakjek) in Batam city. Primary data obtained by spreading the questionnaires to consumers using Random Sampling techniques with the total sample as many as 100 respondents. The data were analyzed using descriptive statistics. Consumer satisfaction against the dimensions of quality is described in the diagram of the Importance-Performance Analysis (IPA). IPA charts indicate that service dimension items scattered on the four quadrants, namely 15 items on A quadrant which is a top priority, 7 items in quadrant B that should be preserved, the next 7 items in quadrant C which is a low priority, as well as 12 items in quadrant D is an item that is considered less important. Research results exposed that the satisfaction of services provided by taxi online Wakjek has shown the good results it can be seen from the level of conformity that is indicated by the variable Y i.e. satisfaction service. On the attributes of the performance of the average value of the variable Y indicates the number of attributes exists while 4.77 hopes the average value of the variable Y shows numbers 3.62. This means that service satisfaction felt by customers of their online Wakjek have been able to meet the expectations of their customers online Wakjek itself but there are still some items that must be repaired
ANALISIS RESIKO KESELAMATAN DAN KESEHATAN KERJA (K3) DENGAN MENGGUNAKAN METODE HAZARD AND OPERABILITY STUDY (HAZOP) PADA BAGIAN HYDROTEST MANUAL DI PT. CLADTEK BI METAL MANUFACTURING Suci Oktavia Dwi Ningsih; Shinta Wahyu Hati
JOURNAL OF APPLIED BUSINESS ADMINISTRATION Vol 3 No 1 (2019): Journal of Applied Business Administration - Maret 2019
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (121.555 KB) | DOI: 10.30871/jaba.v3i1.1288

Abstract

Penelitian ini mengenai Analisis Resiko Keselamatan dan Kesehatan Kerja (K3) dengan Metode Hazard and Operability Study (HAZOP) penelitian bertujuan untuk mengidentifikasi potensi bahaya menggunakan Job Safety Analysis (JSA), penilaian risiko, pengendalian risiko, dan pemantauan dan evaluasi. Penelitian ini dilakukan di PT. Cladtek Bi-Metal Manufacturing, data dalam penelitian ini diperoleh melalui pengamatan secara langsung, dokumentasi, serta wawancara dengan tujuh orang informan yaitu: HSE Manager, Staff HSE, Safety Officer dan empat orang pekerja Hydrotest Manual. Metode penelitian ini menggunakan metode deskriptif kualitatif. Langkah dalam melakukan analisis data yaitu mengetahui urutan proses produksi, mengidentifikasi potensi bahaya, mengetahui analisis potensi bahaya dengan Job Safety Analysis (JSA), penilaian resiko, pengendalian resiko, pemantauan dan evaluasi, analisis dan pembahasan, dan penarikan kesimpulan.Hasil penelitian menunjukkan PT. Cladtek pada bagian Hydrotest Manual terdapat potensi bahaya dengan rata-rata bahaya resiko sedang, JSA dapat menurunkan resiko kecelakaan kerja, potensi kecelakaan kerja jarang terjadi, dapat mengendalikan resiko dimasa yang akan datang, pemantauan dan evaluasi baik.
DESIGN OF STANDARD OPERATING PROCEDURES (SOP) AND IMPLEMENTATION AT PT BSP Prila Anjani; Shinta Wahyu Hati
JOURNAL OF APPLIED BUSINESS ADMINISTRATION Vol 5 No 1 (2021): Journal of Applied Business Administration - Maret 2021
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v5i1.2198

Abstract

This study aims to design a Standard Operating Procedure (SOP) for shipping companies in PT Bintan Samudra Pacific. The administration is an instruction that becomes an important factor in the success of a shipping company to control transportation operations. PT BSP which requires a Standard Operating Procedure (SOP) flow which is expected to be a reference and guide in conducting administrative activities that can facilitate the management of data related to the division of marketing administration, personnel administration, and financial administration. The method used in the design of SOPs is made by summarizing and analyzing several data obtained from data collection and evaluating business processes that have been carried out. From this research, SOP administration in shipping, marketing, personnel, and financial administration can be used as a guide in data management integrated.
Co-Authors Adhitomo Wirawan Aditya Wirangga Aisyah Juliati Aryani Aryani Chandra Novita Desi Rahmaningtias Fandy Bestario Harlan Ira Listiani Riswana Okta Prila Anjani Rally Ferry Agusta Riri Zelmiyanti rusda irawati Ryza Dwi Mayasari Suci Oktavia Dwi Ningsih Sugeng Riadi Wahyu Ningrum Handayani Yovan Sawir Saputra