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All Journal JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS JOURNAL OF APPLIED BUSINESS ADMINISTRATION Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam CARE: Jurnal Pengabdian Multi Disiplin Journal of Sustainable Community Development
Alrido Martha Devano
Politeknik Negeri Batam
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science Mechanical Engineering Social Sciences Other

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Faktor-Faktor yang Mempengaruhi Tingkat Kepuasan Pelanggan dan Loyalitas Pelanggan Terhadap Layanan Transportasi Online di Kota Batam Adhitomo Wirawan; Putri Saraswati Naufalita Ryanto; Mia Syafrina; Fuad Arif Rahman; Alrido Martha Devano; Fitriana Aidnilla Sinambela
JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS Vol 11 No 1 (2023): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - Juli 2023
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaemb.v11i1.5410

Abstract

By evaluating and identifying variables from the variables evaluated, this research investigates the complexity of factors that affect users of online transportation services' satisfaction and loyalty. A questionnaire was selected as the data gathering strategy and tool for the quantitative investigation. PLS-SEM, or partial least squares structural equation modeling, was used to analyze the given data. The findings demonstrate that two factors—perceived app benefits and perceived service quality—can be significantly used to predict consumer loyalty and happiness while utilizing online transportation services, particularly Go-ride and Grab bike services. Customer happiness is unaffected significantly by the perceived sales promotion component, but customer loyalty is significantly impacted. Meanwhile, the effect of customer satisfaction on customer loyalty has a positive but insignificant effect.
Edukasi Pengelolaan Persediaan Bahan Baku dan Pendampingan Pemanfaatan Aplikasi Digital Inventory menggunakan Android Stock and Inventory Simple Syafrina, Mia; Devano, Alrido Martha; Puspitasari, Ayu; Hendrawan, Bambang; Anggraini, Ria; Hati, Shinta Wahyu; Yulinda, Yulinda; Riadi, Sugeng
Journal of Sustainable Community Development Vol. 2 No. 1 (2024): Journal of Sustainable Community Development
Publisher : MID Publisher International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.14439696

Abstract

Usaha Mikro, Kecil dan Menengah memiliki peranan yang sangat penting bagi pertumbuhan ekonomi di Indonesia. Namun, masih banyak permasalahan yang dihadapi UMKM sehingga menjadi sulit untuk bersaing. Permasalahan yang dihadapi mulai dari aspek pemasaran, modal dan pendanaan, inovasi dan pemanfaatan teknologi informasi, pemakaian bahan baku, peralatan produksi, penyerapan dan pemberdayaan tenaga kerja, rencana pengembangan usaha, dan kesiapan menghadapi tantangan lingkungan eksternal. Pada program Pengabdian Kepada Masyarakat ini, diharapkan dapat memberikan pemahaman terkait Pengelolaan Persedia Bahan Baku yang dalam usaha menjadi bagian yang sangat penting. Kegiatan Pengabdian Kepada Masyarakat ini melibatkan 20 UMKM di Kota Batam. Kegiatan ini dimulai dengan edukasi pengelolaan persediaan bahan baku dan pendampingan pemanfaatan Aplikasi Digital Inventory menggunakan Android Stock and Inventory Simple sehingga UMKM nantinya dapat melakukan pengelolaan persediaan.
Optimizing Supply Chain Performance: A Performance Prism Analysis of Goods Receipt in Semiconductor Manufacturing Simanjuntak, Shalini; Devano, Alrido Martha
Journal of Applied Business Administration Vol 9 No 1 (2025): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v9i1.8341

Abstract

This study analyzes the goods receipt process performance at a semiconductor manufacturing company facing issues with process failures and inaccurate goods handovers, resulting in significant losses. Also, the company has never applied a comprehensive and structured performance measurement method to the goods receipt process. Using Performance Prism and Analytical Hierarchy Process (AHP) methods, 23 Key Performance Indicators (KPIs) were identified from three stakeholder groups: internal customers, receiving staff, and suppliers, categorized into five Performance Prism perspectives. Data collected through interviews was analyzed using Objective Matrix (OMAX) and Traffic Light System (TLS). Results show the current goods receipt process performance is in the yellow category, with a value of 3.66 and a score of 6, indicating adequate but improvable performance. The semiconductor manufacturing company needs to focus on enhancing KPIs in the yellow and red categories to achieve optimal performance. Recommendations include conducting periodic evaluations and improving communication systems between stakeholders to address these performance issues and minimize losses.
Pendampingan Teknis Pencatatan Keuangan dan Legalitas Usaha Bagi Usaha Mikro Pemula di Kepulauan Riau Naldi, Syafri; Ulfah, Mutia; Hidayat, Rahmat; Zuliarni, Sri; Khusniah, Riza; Rahman, Fuad Arif; Putra, Aprizal; Almany, Sarah Ulfa; Siregar, Multhahada Ramadhani; Devano, Alrido Martha; Oktarici, Eddo Nanda; Putri, Ancala Laras; Mochtoha, Himawan
CARE: Journal Pengabdian Multi Disiplin Vol. 3 No. 1 (2025)
Publisher : Fakultas Agama Islam Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/care.v3i1.40570

Abstract

Usaha Mikro, Kecil, dan Menengah (UMKM) memiliki peran strategis dalam perekonomian Indonesia. Namun, UMKM masih menghadapi tantangan signifikan dalam aspek pengelolaan keuangan dan legalitas usaha, khususnya di wilayah Kepulauan Riau yang memiliki keterbatasan akses terhadap pelatihan dan pendampingan. Program pengabdian kepada masyarakat ini bertujuan untuk memberikan pendampingan teknis kepada pelaku usaha mikro pemula di Kepulauan Riau dalam hal pencatatan keuangan sederhana dan pengurusan legalitas usaha. Melalui pendekatan Project-Based Learning (PBL), mahasiswa Politeknik Negeri Batam mendampingi para pelaku UMKM dalam menyusun pencatatan transaksi harian serta mengurus dokumen legalitas seperti Nomor Induk Berusaha (NIB), Nomor Pokok Wajib Pajak (NPWP), dan sertifikasi halal. Hasil kegiatan menunjukkan bahwa 80% peserta mampu menerapkan pencatatan transaksi harian, 70% dapat menyusun laporan keuangan sederhana, dan 75% berhasil mengurus legalitas usaha melalui platform Online Single Submission (OSS), yang berdampak pada peningkatan akses terhadap pembiayaan formal. Selain itu, program ini turut mendorong perubahan pola pikir peserta menuju pengelolaan usaha yang lebih profesional. Meskipun demikian, diperlukan pendampingan lanjutan untuk memastikan keberlanjutan implementasi. Program ini memiliki potensi untuk direplikasi di wilayah lain guna mendukung pemberdayaan UMKM yang lebih kompetitif dan berkelanjutan, serta memberikan kontribusi terhadap pertumbuhan ekonomi lokal.
Analisis Risiko Pada Proses Rigging dan Lifting Menggunakan Metode HIRARC di Production Platform Module Erection Area PT. McDermott Indonesia Khoirunnisa, Nasywwa; Devano, Alrido Martha; Rahmania, Syiffa
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 13 No. 1 (2025): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - Juli 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaemb.v13i1.8302

Abstract

PT. McDermott Indonesia is a company engaged in offshore construction services. Workplace accidents in the offshore construction industry are often due to poor weather conditions, inadequate work locations, equipment failures, and incompetent employees. This study aims to determine the risk level in the rigging and lifting process using the HIRARC method as an effort to achieve zero accidents in the Production Platform Module Erection Area. This research uses a descriptive qualitative approach. The research subjects consist of 5 informants: a rigging superintendent, an HSE specialist, a rigger, a crane operator, and a mechanic foreman, assisted by interview guidelines and a risk matrix. The study results indicate 21 potential hazards across 4 work stages and 10 work processes, categorized into 6 low risk, 8 medium risk, 13 high risk, and 4 extreme risk. Risk control is carried out by HSE procedures and the lifting plan, and it is recommended to use PPE consistently. In conclusion, the risk analysis in the rigging and lifting process has been conducted according to procedures, but updates to the TRA are necessary to reduce increasing risks. It is recommended to enhance employee awareness and discipline regarding the importance of implementing HSE measures.
Unveiling The Potential of Culinary Msme's in Batam Through Precision Training Need Analysis Ulfah, Mutia; Oktarici, Eddo Nanda; Devano, Alrido Martha; Lawita, Nadia Fathurrahmi; Putri, Ancala Laras; Sabrina, Nova; Nurhasanah, Siti; van Vasten, Muhammad Barat; Sarah, May; Rahmadhani, Alyssia; Elsa, Fransiska
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 11 No. 2 (2023): Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis - Desember 2023
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaemb.v11i2.6906

Abstract

This research aims to design an effective and targeted training program to uncover the skill and knowledge needs of Culinary SMEs in Batam City. The study adopts a qualitative descriptive research approach, with Culinary SMEs in Batam City serving as the informants. The research was conducted from August to November 2023, involving Bizhub Polibatam, Faculty Members, and Project Based Learning students from Department of Business Management. The research findings will be utilized as a reference by Bizhub Polibatam in developing relevant training programs to enhance the competitiveness of Culinary SMEs in Batam, thereby contributing positively to local economic growth. The pressing training needs identified for Culinary SMEs in Batam include Marketing and Digitalization Training, as well as Financial Management, preferably conducted in-person through seminars or workshops with a duration of 1-3 days.
Pendampingan Lean Canvas Business sebagai Strategi Pertumbuhan Berkelanjutan UMKM Kuliner Kota Batam Ulfah, Mutia; Oktarici, Eddo Nanda; Devano, ⁠Alrido Martha; Putri, Ancala Laras; Rahman, Fuad Arif; Lawita, ⁠Nadia Fathurrahmi; Sinaga, Inggrid Wahyuni; Sabrina, ⁠Nova; Lestari, Anggun Dwi; Syafriandana, Dava; Ananda, Lyra; Ranendra, ⁠Muhammad Egha Octa; Yuliana, Natasha; Wahyuni, Ninda
Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam Vol. 6 No. 2 (2024): Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/abdimaspolibatam.v6i2.8796

Abstract

Micro, Small, and Medium Enterprises (MSMEs) are vital in the Indonesian economy, especially in Batam City. The culinary sector, as one of the drivers of the creative economy, needs help in terms of business management and business legality. Bizhub Polibatam as a Center of Excellence in Business & Community Service under Polibatam to strengthen the entrepreneurial ecosystem and support the growth of MSME business foundations, especially in Batam Island. This community service activity aims to assist culinary MSME players in Batam City in designing business models using the Lean Canvas method and facilitating making Business Identification Numbers (NIB). This program involves 20 culinary MSMEs in Batam City. The activity results showed an increased understanding of MSME players about business models and the importance of business legality, with 100% of participants successfully assisting in making NIB and creating a Lean Canvas model in their business.
PENDAMPINGAN TEKNIS PENCATATAN KEUANGAN DAN LEGALITAS USAHA BAGI USAHA MIKRO PEMULA DI KEPULAUAN RIAU Al Amany, Sarah Ulfah; Mutia Ulfah; Sri Zuliarni; Rahmat Hidayat; Riza Khusniah; Fuad Arif Rahman; Multhahada Ramadhani Siregar; Aprizal Putra; Syafri Naldi; Alrido Martha Devano; Eddo Nanda Oktarici; Ancala Laras Putri; Himawan Mochtoha
Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam Vol. 7 No. 1 (2025): Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/abdimaspolibatam.v7i1.9622

Abstract

Micro, Small and Medium Enterprises (MSMEs) have an essential role in the Indonesian economy, but still face significant challenges in financial management and business legality, especially in the Riau Islands with limited access to training. This community service program aims to provide technical assistance in financial recording and business legality for budding micro businesses in the Riau Islands to create independent and sustainable entrepreneurs. Through the Project-Based Learning (PBL) approach, Batam State Polytechnic students accompany micro business actors in simple financial recording and processing legalities such as Business Identification Number (NIB), Taxpayer Identification Number (NPWP), and halal certification. As a result, 80% of participants succeeded in implementing daily transaction recording and 70% in compiling simple financial reports. In comparison, 75% of participants managed business legality through the Online Single Submission (OSS) platform, which increased access to formal financing. This program also changes the participants' mindset towards more professional business management, although further assistance is needed to ensure consistent implementation. This program has the potential to be replicated in other regions to support more competitive and sustainable empowerment of MSMEs, as well as contribute to local economic growth.
Pengukuran Kinerja Rantai Pasokan Material Mobiya untuk Mendukung Proyek Khusus UNHCR Devano, Alrido Martha; Tarigan, Yulinda; Naibahoa, Devi Masniar
Journal of Applied Business Administration Vol 7 No 2 (2023): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v7i2.6056

Abstract

The assessment of supply chain performance enables the monitoring of progress in supply chain management (SCM) and serves as a metric for assessing success in maintaining a competitive advantage The objective of this study is to ascertain the configuration of the supply chain flow and evaluate the performance of the material's supply chain at PT SCH, a company operating in the electrical industry. The employed methodologies encompass the Supply Chain Operations Reference (SCOR) and the Analytical Hierarchy Process (AHP), facilitated by the utilization of the Expert Choice 11 software. The supply chain movement at PT SCH encompasses three primary distribution networks, namely inbound, internal, and outbound. The Supply Chain Operations Reference (SCOR) model implemented at PT SCH has three tiers, including five core processes (plan, sourcing, making, delivering, and returning), three performance attributes (reliability, responsiveness, and flexibility), and a total of 19 performance indicators that have been customized to align with the specific requirements of the organization. Upon conducting performance measurements, a score of 75.70 out of 100.00 was obtained, categorizing it as "good."
Tracer Study of Alumni of the Applied Business Administration Study Program of Batam State Polytechnic (Case Study of Alumni In 2015-2021) Wirawan, Adhitomo; Rahman, Fuad Arif; Palit, Agnes Tiaranadya; Devano, Alrido Martha; Olifia, Jessica
Journal of Applied Business Administration Vol 7 No 2 (2023): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v7i2.6316

Abstract

This study aims to provide empirical evidence regarding the tracer study of alumni of the Batam State Polytechnic Applied Business Administration Study Program (Case Study of Alumni 2015-2021). The research data is mainly sourced from questionnaires distributed to 227 alumni samples determined by the Krejcie & Morgan technique. Respondent characteristics are presented based on gender, type of class attended, year of graduation, and current domicile distribution. In addition, respondent data is presented based on the absorption of alumni which includes employment status, description of the respondent's current situation, type of work done, income, and how to get a job. The results showed that as many as 211 alumni (92.95%) had jobs that were relevant to the curriculum, but as many as 16 alumni (7.05%) did not have relevant jobs so that the Applied Business Administration Study Program curriculum had high relevance to the world of work.
Co-Authors Adhitomo Wirawan Al Amany, Sarah Ulfah Almany, Sarah Ulfa Ananda, Lyra Ancala Laras Putri Aprizal Putra Aprizal Putra, Aprizal Ayu Puspitasari, Ayu Eddo Nanda Oktarici Elsa, Fransiska Fuad Arif Rahman Hendrawan, Bambang Himawan Mochtoha Jessica Olifia Khoirunnisa, Nasywwa Khusniah, Riza Lestari, Anggun Dwi May sarah Mia Syafrina Mochtoha, Himawan Multhahada Ramadhani Siregar Mutia Ulfah Nadia Fathurrahmi Lawita Naibahoa, Devi Masniar Naldi, Syafri Nova Sabrina Oktarici, Eddo Nanda Palit, Agnes Tiaranadya Putri Saraswati Naufalita Ryanto Putri, Ancala Laras Rahmadhani, Alyssia Rahman, Fuad Arif Rahmania, Syiffa Rahmat Hidayat Ranendra, ⁠Muhammad Egha Octa RIA ANGGRAINI Riza Khusniah Shinta Wahyu Hati Simanjuntak, Shalini Sinaga, Inggrid Wahyuni Sinambela, Fitriana Aidnilla Siregar, Multhahada Ramadhani Siti Nurhasanah Sri Zuliarni Sugeng Riadi Syafri Naldi Syafriandana, Dava Syafrina, Mia van Vasten, Muhammad Barat Wahyuni, Ninda Yuliana, Natasha Yulinda Tarigan Yulinda yulinda