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All Journal Journal of Business & Banking Among Makarti Jurnal Mirai Management Jurnal Analisis Bisnis Ekonomi SEIKO : Journal of Management & Business ILTIZAM Journal of Sharia Economic Research EQIEN - JURNAL EKONOMI DAN BISNIS YUME : Journal of Management E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis Jurnal Manajerial Al-Kharaj: Journal of Islamic Economic and Business Kontribusia : Research Dissemination for Community Development Jurnal AKMAMI (Akuntansi Manajemen Ekonomi) INNOVATION RESEARCH JOURNAL Didaktika: Jurnal Pemikiran Pendidikan LOSARI: Jurnal Pengabdian Kepada Masyarakat Devotion: Journal of Research and Community Service Jurnal Pengabdian kepada Masyarakat DedikasiMU: Journal of Community Service ETNIK : Jurnal Ekonomi dan Teknik Abdimas Langkanae Society: Jurnal Pengabdian Masyarakat Jurnal Locus Penelitian dan Pengabdian Jurnal Mahasiswa Manajemen Jurnal Indonesia Sosial Teknologi Eduvest - Journal of Universal Studies eProceedings of Management Indonesian Vocational Research Journal Jurnal Pengabdian Manajemen Jurnal Analisis Bisnis Ekonomi
Abdurrahman Faris Indriya Himawan
Telkom University
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Journal : INNOVATION RESEARCH JOURNAL

 1 
The Precedents of University’s Parcel Service Quality Towards Student Satisfaction in a Higher Education Institution using SERVQUAL Model: A Conceptual Framework Abdurrahman Faris Indriya Himawan; Mohamad Hazeem Sidik; Muhammad Ashlyzan Bin Razik; Md Zaki Bin Muhamad Hasan; Norlinda Rozar
INNOVATION RESEARCH JOURNAL Vol 4 No 1 (2023)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v4i1.5441

Abstract

Service quality is among the most crucial determinant for customer satisfaction in the parcel service industry. It consists of tangibility, reliability, assurance, empathy and responsiveness. However, there is lack of research and knowledge available on the customer satisfaction with the parcel service especially in higher education level. The purpose of the research is to develop a SERVQUAL framework on student satisfaction with University’s Parcel Service Quality in a higher education institution. Therefore, this paper can act as benchmark for parcel services to checklist their quality. Future researcher can use this research as the foundation and reference about the precedents of the university’s parcel service toward the customer/student satisfaction.
Co-Authors Abi Hanif Dzulquarnain Ahmed Absi Akhiruddin, Anita Aldila Anggun Kinanti Andi Rahmad Rahim Andini, Vania Aurel Anita Akhirruddin Anita Akhirruddin Aulia Rusdi Avika Ratna Deviana Aziz, Elvira Aziz, Wan Muhammad Azim bin Wan Abdul Bayu Wijayantini, Bayu Belinda Natasyah Rampo Budi Hermawan Daniel Dwi Febrian, Raihan Dhiya’ulhaq, Radhiza Abyan Diah Fitri Rahmatianti Dwi Pramana Putra Efta Dhartikasari Priyana Efta Dhartikasari Priyana Fadlurahman, Luthfi Falikhaturrohma Dian Narista Femiliani Novitasari Firdaus Ilyas Nurdhika Hamzar, Hamzar Hasan, , Md Zaki Muhamad Hasan, Md Zaki Muhamad Herik, Herik Indro Kirono In’amy Fawwaz Kamaruddin Kamaruddin Masrendi, Masrendi Maulidya Amalina Rizqi Maya Irjayanti Ma’rufianto, Alif Md Zaki Bin Muhamad Hasan Melki Melki Moh. Agung Surianto Mohamad Hazeem bin Mohmad Sidik Mohamad Hazeem Sidik Muhammad Abidhin Al Habtsi Muhammad Ahyat Daroini Muhammad Ashlyzan Bin Razik Muhammad Iqbal Alamsyah Muhammad Iqbal Maulana Nasiska Maria Ulfa Norlinda Rozar Nur Fauziyah Nur Safira Aulia Nurul Mahmudah Nuraeni Nuraeni Oktafiyan Dwi Saputra Prasetiyo Agung Wijaya Putri Aisya Putri, Ghaisani Khairana Razik, Muhammad Ashlyzan Riska Widiyanita Batubara Roziana Ainul Hidayati Sidik, Mohamad Hazeem Sidik, Mohamad Hazeem Sidik Sofrul Akhiriyah Sri Indra Yani Subhan Subhan Sukaris Sunarto Sunarto Suryana, Irma Sonya Tarandhika Tantra Tri Tarisa Dewi Vania Nanda Fitri Wenti Krisnawati Widya Indah Maghfiroh Wiragama, Muhammad Salman Zakiyatul Rochma