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All Journal Journal of Business & Banking Among Makarti Jurnal Mirai Management Jurnal Analisis Bisnis Ekonomi SEIKO : Journal of Management & Business ILTIZAM Journal of Sharia Economic Research EQIEN - JURNAL EKONOMI DAN BISNIS YUME : Journal of Management E-Mabis: Jurnal Ekonomi Manajemen dan Bisnis Jurnal Manajerial Al-Kharaj: Journal of Islamic Economic and Business Kontribusia : Research Dissemination for Community Development Jurnal AKMAMI (Akuntansi Manajemen Ekonomi) INNOVATION RESEARCH JOURNAL Didaktika: Jurnal Pemikiran Pendidikan LOSARI: Jurnal Pengabdian Kepada Masyarakat Devotion: Journal of Research and Community Service Jurnal Pengabdian kepada Masyarakat DedikasiMU: Journal of Community Service ETNIK : Jurnal Ekonomi dan Teknik Jurnal Locus Penelitian dan Pengabdian Jurnal Mahasiswa Manajemen Jurnal Indonesia Sosial Teknologi Eduvest - Journal of Universal Studies eProceedings of Management Indonesian Vocational Research Journal Jurnal Pengabdian Manajemen Jurnal Analisis Bisnis Ekonomi
Abdurrahman Faris Indriya Himawan
Telkom University
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Public Health Social Sciences Transportation Other

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Journal : eProceedings of Management

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Analisis Kualitas Layanan Terhadap Kepuasan Pelanggan Di Bank Mega Trans Studio Mall Bandung Dengan Kinerja Karyawan Sebagai Variabel Intervening Putri, Ghaisani Khairana; Indriya, Abdurrahman Faris
eProceedings of Management Vol. 11 No. 4 (2024): Agustus 2024
Publisher : eProceedings of Management

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This research aims to study how service quality affects customer satisfaction at Bank Mega Trans Studio MallBandung Branch, with employee performance to be labeled as the intervening variable. This research also aims toprovide suggestions to Bank Mega Trans Studio Mall Bandung Branch on how to improve their service andcustomer satisfaction. In this research, case study method was used to investigate the relevant phenomenon. Datacollection was conducted through a survey using questionnaires distributed to 367 Bank Mega customers at TransStudio Mall Bandung Branch. The data was then analyzed by applying classical assumption test and path analysis.This research has a positive impact on the advancement of management science, especially in the field of marketingand customer service. In addition, the results of this research can provide valuable input for Bank Mega TransStudio Mall Bandung Branch in an effort to improve their customer service and satisfaction. From the results of thestudy, it was concluded that service quality and employee performance have a positive and significant impact oncustomer satisfaction. In addition, it was found that employee performance acts as a mediator in the relationshipbetween service quality and customer satisfaction. Keywords-customer satisfaction, employee performance, service quality
Pengaruh Kualitas Informasi Dan Kepercayaan Konsumen Terhadap Niat Beli Dengan Mediasi Jarak Psikologi Sosial Pada Platform E-Commerce Tiktok Himawan, Abdurrahman Faris Indriya; Fadlurahman, Luthfi
eProceedings of Management Vol. 11 No. 2 (2024): April 2024
Publisher : eProceedings of Management

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Peningkatan kesadaran pelanggan terhadap barang dan jasa maka penggunaan internet memberikan pengaruhdalam menghasilkan respons konsumen. Peran internet berfungsi sebagai media kominfo (komunikasi daninformasi), selanjutnya bisa diperuntukkan sebagai media untuk melakukan aktivitas dagang elektronik ataudisebut sebagi e-commerce. Tiktok yang mengindikasikan adanya permasalahan pada kualitas informasi (qualityinformation) dan kepercayaan (trust) yang di mediasi oleh psikologi sosial (social physicological) yangberpotensi mempengaruhi niat beli konsumen (purchase intention). Studi ini bertujuan guna mengukur tingkatlayanan, kepercayaan, jarak psikologi sosial, dan niat beli konsumen terhadap produk-produk yang dijual dalamplatform Tiktok. Studi ini memaki metode kuantitatif dengan memakai kuisioner selaku wadah pengumpul datadengan 200 responden yang bertindak sebagai sampel pada studi ini. Studi ini memperoleh pemahaman jikaInformation Quality dan Trust memberikan pengaruh signifikan dan positif terhadap Purchase Intention melaluiSocial Psychological Distancing pada platform e-commerce TikTok. Kata kunci-kualitas Informasi, kepercayaan, niat beli, jarak psikologi sosial
Co-Authors Abi Hanif Dzulquarnain Akhiruddin, Anita Aldila Anggun Kinanti Andi Rahmad Rahim Andini, Vania Aurel Anita Akhirruddin Anita Akhirruddin Avika Ratna Deviana Aziz, Wan Muhammad Azim bin Wan Abdul Bayu Wijayantini, Bayu Belinda Natasyah Rampo Budi Hermawan Daniel Dwi Febrian, Raihan Dhiya’ulhaq, Radhiza Abyan Diah Fitri Rahmatianti Dwi Pramana Putra Efta Dhartikasari Priyana Efta Dhartikasari Priyana Fadlurahman, Luthfi Falikhaturrohma Dian Narista Fawwaz, In’amy Femiliani Novitasari Firdaus Ilyas Nurdhika Hasan, , Md Zaki Muhamad Hasan, Md Zaki Muhamad Herik, Herik Indro Kirono In’amy Fawwaz Kamaruddin Kamaruddin Masrendi, Masrendi Maulidya Amalina Rizqi Maya Irjayanti Ma’rufianto, Alif Md Zaki Bin Muhamad Hasan Moh. Agung Surianto Mohamad Hazeem bin Mohmad Sidik Mohamad Hazeem Sidik Muhammad Abidhin Al Habtsi Muhammad Ahyat Daroini Muhammad Ashlyzan Bin Razik Muhammad Iqbal Alamsyah Muhammad Iqbal Maulana Nasiska Maria Ulfa Norlinda Rozar Nur Fauziyah Nur Safira Aulia Nurul Mahmudah Nuraeni Nuraeni Oktafiyan Dwi Saputra Prasetiyo Agung Wijaya Putri, Ghaisani Khairana Razik, Muhammad Ashlyzan Riska Widiyanita Batubara Roziana Ainul Hidayati Sidik, Mohamad Hazeem Sidik, Mohamad Hazeem Sidik Sofrul Akhiriyah Sri Indra Yani Sukaris Suryana, Irma Sonya Tri Tarisa Dewi Vania Nanda Fitri Wenti Krisnawati Widya Indah Maghfiroh Wiragama, Muhammad Salman Zakiyatul Rochma