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All Journal Jurnal Ilmu Komputer Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JURNAL MEDIA INFORMATIKA BUDIDARMA J-SAKTI (Jurnal Sains Komputer dan Informatika) IJISTECH (International Journal Of Information System & Technology) KOMIK (Konferensi Nasional Teknologi Informasi dan Komputer) The IJICS (International Journal of Informatics and Computer Science) JURIKOM (Jurnal Riset Komputer) Building of Informatics, Technology and Science Islam Universalia : International Journal of Islamic Studies and Social Sciences REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Computer System and Informatics (JoSYC) Jurnal Sistem Komputer dan Informatika (JSON) TIN: TERAPAN INFORMATIKA NUSANTARA Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) IJISTECH JPM: JURNAL PENGABDIAN MASYARAKAT Journal of Informatics Management and Information Technology Journal of Social Responsibility Projects by Higher Education Forum Jurnal Teknisi J-SAKTI (Jurnal Sains Komputer dan Informatika) Bulletin of Information Technology (BIT) KETIK : Jurnal Informatika ORAHUA : Jurnal Pengabdian Kepada Masyarakat
Surya Darma Nasution
Universitas Budi Darma, Medan
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Journal : Jurnal Sistem Komputer dan Informatika (JSON)

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Sistem Pendukung Keputusan Seleksi Pemilihan Ajang Service Ambassador Medan Menerapkan Metode VIKOR (Studi Kasus: Pt. Midi Utama Indonesia Tbk) Cici Mulya Sari; Surya Darma Nasution; Ronda Deli Sianturi
Jurnal Sistem Komputer dan Informatika (JSON) Vol 1, No 3 (2020): Mei 2020
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (297.233 KB) | DOI: 10.30865/json.v1i3.2093

Abstract

The selection of the Service Ambassador event is a consistent manifestation of PT. Midi Utama Indonesia Tbk, so that the best service can be accepted by the community. Service Ambassador is one of the selection of employees precisely with the best cashier position. Improving customer service skills must be a priority every day for every business that wants to excel in today's competitive market. Moreover, every interaction with the customer, provides an opportunity for customers to spread the best service to other potential customers. Through the selection of the Medan Service Ambassador, PT Midi Utama Indonesia Tbk moved more aggressively to improve services. The method used in this decision support system is the VIKOR (Vise criterijumsko Kompromisno Rangiranje) method. This method ranks alternatives and determines the ideal compromise solution, so that this system can later benefit PT. Midi Utama Indonesia Tbk to get the title in determining the best Medan Ambassador service employees to be referred to the national level. From the selection results of the Service Ambassador event, PT. Midi Utama Indonesia Tbk, hopes that the best service is truly acceptable to the community and can increase the level of sales which is greatly improved which can be beneficial for PT. Midi Utama Indonesia Tbk
Co-Authors Abdul Halim Lubis Abdul Halim Lubis Abdul Karim Abdul Khair Tarigan Abu Sani Tanjung Afriany, Joli Ahmad Qorib Alwin Fau Amir Maniur Silitonga Andsyah Putera Utama Siahaan Bister Purba Cici Mulya Sari Daulay, Nur Hasanah Depika, Dwi Ayu Dikki Handoko Dito Putro Utomo Efori Buulolo Ega Yuliani Elvia Hariska Erna Verawati Ervina, Nina Fadlina Fince Tinus Waruwu Fitri Ruth Diani Br Simangunsong Fitri, Juli Guidio Leonarde Ginting Halimah Ani Harika Fitri Sinurat Hasibuan, Nelly Agustina Hikma Widayu Hotmoko Tumanggor Hutabarat, Sumiaty Imam Saputra Imam Saputra Imam Saputra Irliansyah, Muhammad Rio Joshua Feliex D. Sirait Kurnia Ulfa Maharani Maharani, Maharani Mardiana Haloho Mesran, Mesran Muhammad Syahrizal Muhammad Wirza Pratama Agatmadja Murdani Murdani, Murdani Natalia Silalahi Natalia Silalahi Natalia Silalahi, Natalia Nelly Astuti Hasibuan Nilmah Nilmah Nurdiyanto, Heri Nurma Ningsih Pane, Latifah Hanum Pane, Latifah Hanum Pramadi, Agus Adi Pratiwi, Rizka Dwi Puji Lestari Purba, Bister Putri Ramadhani Putri Ramadhani Rian Syahputra Rivalri Kristianto Hondro Rizky, Nadia Fariza Ronda Deli Sianturi S Sunaryo Saidi Ramadan Siregar Saparuddin Siregar Sari, Tetti Purnama Sari, Tetti Purnama Sianipar, Fitri Nur Indah Sari Sinta M. Panjaitan Sirait, Joshua Feliex D. Siti Nurhabibah Hutagalung Sri Wahyuni Sri Wanti Nasution Suginam Suginam Sukma Hakiki Silitonga Sunaryo, S Sutiksno, Dian Utami Syukur Novertiani Gulo Tari, Ratiya Taronisokhi Zebua Tri Handa Mirza Ulfa, Kurnia Vify Ernanda William Ramdhan Yuhandri Yuhandri, Yuhandri