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All Journal Novum : Jurnal Hukum Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri Jurnal Manajemen Indonesia MATAPPA: Jurnal Pengabdian Kepada Masyarakat Abdi Dosen : Jurnal Pengabdian Pada Masyarakat JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN ScienceEdu : Jurnal Pendidikan IPA Community Development Journal: Jurnal Pengabdian Masyarakat Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Mattawang: Jurnal Pengabdian Masyarakat Jurnal Riset Ilmu Ekonomi Jurnal Pengabdian Masyarakat Akademisi Journal of Economics Research and Policy Studies Jurnal Pengabdian Mandiri Media Ekonomi Media Bina Ilmiah e-Jurnal Apresiasi Ekonomi Dirkantara Indonesia IIJSE Asian Journal of Management, Entrepreneurship and Social Science
Dini Hariyanti
Universitas Trisakti
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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The Influence of Service Quality and System Quality on Branchless Banking Agent Loyalty Mediated by Satisfaction at PT Bank Negara Indonesia (Persero), Tbk in the Work Area of Regional Office 12 Juni, Ardi Ikhsan; Kunawangsih P., Tri; Hariyanti, Dini
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5170

Abstract

This research was conducted to analyze and study the influence of the Brancless Banking business on PT Bank Negara Indonesia (Persero), Tbk. In the Regional Office 12 Work Area which consists of service quality and system quality on satisfaction and its impact on agent loyalty. The research method used is quantitative research with data analysis techniques using SEM PLS. The research results show that partially or directly (direct effect) everything has a positive and significant influence, namely service quality has an influence on loyalty, system quality has an influence on loyalty, satisfaction has an influence on loyalty, service quality has an influence on satisfaction, and system quality has an influence on satisfaction. Indirectly, satisfaction can mediate significantly positively between service quality and loyalty and satisfaction can mediate significantly positively between system quality and loyalty.
Ultra-Micro Financing Literacy for KSBI MSME Entrepreneurs Hariyanti, Dini; Erza, Osni; Khairunnisa
Mattawang: Jurnal Pengabdian Masyarakat Vol. 6 No. 4 (2025)
Publisher : Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.mattawang4369

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a strategic role in supporting Indonesia’s national economy. However, one of the major challenges for MSMEs—especially ultra-micro businesses—is their low level of financial literacy, which limits access to formal financing. This community service program aims to increase ultra-micro financing literacy among members of Komunitas Sukses Berjamaah Indonesia (KSBI). The program applied a community-based empowerment approach using Participatory Action Research (PAR) and involved 20 ultra-micro entrepreneurs in South Jakarta. Activities included initial observation, Focus Group Discussions, financial literacy training, financing application simulations, technical mentoring, and evaluation through pre-test and post-test. The results showed an increase in participants’ understanding from an average of 41.4% to 60.2%, reflecting a 45% improvement. Beyond knowledge gains, the program also facilitated the formation of a community financial literacy team and the emergence of local leaders who play a key role in ensuring program sustainability. These findings demonstrate that community-based financial literacy education can effectively expand access to formal financing for ultra-micro enterprises. Replicating similar programs in other communities has strong potential to strengthen economic independence and promote financial inclusion.
Co-Authors Ade Aida Adriana, Mona Adriyana, Mona Alisa Noviani Putri Anita Roosmalina Matusin Annisa Yuliandari Aprillia , Budi Santosa Budiyanti, Fatwa Darwin Hasiholan Debbie Aryani Tribudhi Dewi Anggraeni Dian Octaviani Ego Bagas Anugerah Pratama Eleonora Sofilda Erny Tajib Fadilla, Meita Indah HANANTO WIDODO Harahap, Cicely Delfina Imam Zul Fikri Juni, Ardi Ikhsan Khairunnisa Kunawangsih P., Tri Magetsari, Ovy Noviati Nuraini Mahdawi Mahdawi Martadisastra, Dedie S Maulita, Karil Mona Adriana Patriyasa Muhammad Zilal Hamzah Nazmel Nazir Nirdukita Ratnawati Osni Erza, Osni Pidhegso, Achmad Yugo Putri, Alisa Noviani Putri, Farah Nabilla Rismayanti Rustam, Rinaldi Sekar Mayangsari Septi Budi Sartika Setyarini, Theresia Avila Dyah Simanjuntak, Lydia Rosintan Soeharjoto Soekapdjo Soeharjoto, Soeharjoto Sri Yani Kusumastuti Sumiyarti Sumiyarti Sumiyarti, Sumiyarti Tribudhi, Debbie Aryani Vinola Herawaty Wahyuni, Lidia Wibowo, Rahmat Widianto Yudi Susworo