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Community Satisfaction Index In Seluma Selatan Village Office Services, Seluma Selatan District, Seluma Regency Rama Triansyah Putra; Suswati Nasution; Iswidana Utama Putra
Jurnal Fokus Manajemen Vol 2 No 2 (2022): November
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jfm.v2i2.3376

Abstract

The purpose of this study was to determine the Community Satisfaction Index in the Services of the Sengkuang Village Office, Seluma Selatan District, Seluma Regency with Permenpan No. 14 of 2017 on 9 elements. This research method is descriptive quantitative with accidental sampling technique. The sample of this study was 110 respondents in the form of the IKM value calculated using the weighted average value of each service element. The results of this study indicate that the service at the Sengkuang Village Office, Seluma Selatan District, Seluma Regency on the requirements shows an IKM conversion value element of 93.75, with a very good category, systems, mechanisms and service procedures with an IKM conversion value element of 76.00, with a Poor category, Time completion with an IKM conversion value element of 76.25, in the Poor category, Costs/tariffs with an IKM conversion value element of 96.00, in the Very Good category, Product specifications for the type of service on an IKM conversion value element of 93.75, with a Very Good category, Implementing competence with the element of the IKM conversion value is 94.00, with the Very Good category, the behavior of the implementer with the result of the IKM conversion value of 88.00 in the Good category, Handling of suggestions and input complaints shows the IKM conversion value of 94.00 in the Very Good category, and Means shows the IKM conversion value of 93.25 with very category Well. So, the IKM at the Sengkuang Village Office, Seluma Selatan District, Seluma Regency is 80.50 with a service quality B and the service rating is good, because it is in the interval value of 76.61 - 88.30.
Menggali Potensi Usaha Kuliner Sebagai Peluang Peningkatan Keuangan Keluarga Suswati Nasution; Suwarni Suwarni; Ida Anggriani; Ermy Wijaya; Dennis Rydarto Tambunan
Jurnal Dehasen Untuk Negeri Vol 2 No 1 (2023): Januari
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v2i1.3540

Abstract

The attractiveness of the culinary business lies in food and beverage products that have uniqueness, value and high selling power, with a variety of foods, man-made products which are objects that attract consumers to buy. And to make it now is not a difficult thing, there are many culinary recipes and examples that can be innovated and created into new things that attract people's interest to buy them. The community of Rt.31.Rw.07 which is on Jalan Merawan Sawah Lebar Bengkulu, is located very close to the Dehasen University Bengkulu campus, also close to several elementary and advanced schools. This can be used as motivation to open a business, because the location is busy and it would be great if you could work with the campus or school as a supplier of consumption in the form of snacks if there were school or campus activities. For this reason, we, the Campus Service Team, consist of five (5) service groups that for a full month held community service for the residents of RT.31 Rw.07, Jalan Merawan, Sawah Lebar Village, Ratu Agung District, Bengkulu City. Where one form of service provided is learning about entrepreneurship regarding exploring the potential of culinary businesses that already exist or are just about to start a business, with the aim of increasing knowledge and useful activities that lead to an increase in family finances. Keywords: Potential, business, Culinary
An Analysis Of Break Even Point (BEP) In Profit Planning At Kerupuk Sri Rasa Factory In Bengkulu Atika Indah Putri; Karona Cahya Susena; Suswati Nasution
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 2 No 1 (2023): Januari
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v2i1.3594

Abstract

This study aims to analyze and find out the application of the Break Even Point in profit planning at Kerupuk Sri Rasa Factory in Bengkulu. The data analysis method used in this study is a quantitative descriptive method. The data were analyzed in the form of production reports, selling prices, sales volume and costs incurred in production. The results showed that in June, the Break Even point (BEP) was on the sales volume of 2,203 bales of Jalin crackers or Rp.22,025,939, and a margin of safety of 72.66%. In July, the results of the analysis calculation obtained the break-even point (BEP) on the sales volume of 2,060 bales of Jalin crackers or Rp.20,602,384. In August, the break-even point (BEP) was on the sales volume of 1,990 bales of Jalin crackers or IDR 19,898,990. In September the break-even point (BEP) was at sales volume of 1,950 bales of Jalin crackers or Rp.19,489,513. In October the break even point (BEP) was on sales volume of 2,073 bales of Jalin crackers or IDR 20,723,753. If the sales level is below the BEP point then the business will experience a loss and vice versa if it is above the BEP point then the business will make a profit. In profit planning, if in November you want to increase profits by 20%, then the calculation of sales that must be achieved from the previous month, namely, 20% from June, can increase sales by 9,046 bales of crackers or Rp. 90456172. From the results of the analysis that has been carried out that the break even point (BEP) method is suitable as a tool in profit planning at Kerupuk Sri Rasa factory in Bengkulu in order to find out at sales how much the breakeven point occurs, using this method it is possible to find out and determine production costs as a whole. maximum to avoid losses.
Pelatihan Pengelolaan Pariwisata Di Desa Binaan UNIVED Untuk Pencapaian Optimalisasi Wisata Air terjun Tri Sakti Desa Belitar Seberang. Kabupaten Rejang Lebong.Bengkulu. Suswati Nasution; Ermy Wijaya; Anzori Anzori; Ikbal Wahyudi; Rico Hasadungan
Jurnal Dehasen Untuk Negeri Vol 2 No 2 (2023): Juli
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jdun.v2i2.4308

Abstract

Salah satu daya tarik pariwisata terletak pada keunggulan sarana dan prasarana serta memiliki keunikan yang membedakannya dengan objek wisata lain, hal ini menjadi bagian daya jual ketika mempromosikan objek wisata tersebut, agar objek wisata air terjun Trisakti dapat berkembang dan berkelanjutan, maka salah satu upaya perangkat desa sebagai pihak yang bertanggungjawab dalam pengelolaan objek wisata harus mengupayakan sistem pengelolaan pariwisata yang baik dan unggul agar tujuan optimalisasi wisata air terjun berkembang pesat dan semakin menjadi objek wisata andalan Kabupaten rejang Lebong. lebih dikenal masyarakat secara Lokal, Nasional bahkan Mancanegara. Pengelolaan pariwisata sendiri bertujuan agar semua aset-aset wisata yang ada dikawasan wisata air terjun Tri Sakti dapat lebih dioptimalkan fungsinya seperti fasilitas kantin, taman bermain anak, perkebunan di sekitar lokasi wisata yang merupakan pemandangan indah saat wisatawan memasuki kawasan wisata air terjun Tri Sakti. Desa Belitar Seberang, Kecamatan Sindang Kelingi, Kabupaten Rejang Lebong merupakan salah satu desa binaan Universitas Dehasen Bengkulu ( UNIVED ) yang memiliki objek wisata air terjun yang sangat indah, air terjun dingin dan panas.Untuk air terjun dingin namanya Tri sakti ( disebut air terjun laki-laki ) dan air terjun panas namanya Puspa Dewi ( disebut air terjun perempuan ). Pengabdian rutin diadakan oleh UNIVED. Dimana salah satu bentuk pengabdian yang diberikan adalah pembelajaran tentang pengelolaan pariwisata. Pentingnya pengelolaan pariwisata mengingat objek wisata Tri Sakti sangat indah dan menakjubkan tetapi dari segi pengelolaan masih perlu ditingkatkan. Mulai dari akses jalan menuju lokasi wisata, sampai kepada lokasi inti yang masih membutuhkan banyak fasilitas sarana dan prasarana penunjang pariwisata, hal ini tidak dapat diabaikan mengingat Desa Belitar Seberang adalahi salah satu desa wisata terbaik dari 50 Desa Wisata yang ada di Indonesia. Kata Kunci : Pelatihan, Pengelolaan, Pariwisata
Effect Of Service Quality And Product Quality Of Electronic-Based Applications (Bsi Mobile) On Customer Satisfaction At Pt Bank Syariah Indonesia Tbk KC Bengkulu S. Parman 2 Agustatulim Agustatulim; Wagini Wagini; Suswati Nasution
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 2 No 2 (2023): Juli
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v2i2.4544

Abstract

Service quality and product quality based on electronic applications (BSI Mobile) are expected to affect customer satisfaction at PT. Bank Syariah Indonesia TBK KC Bengkulu S. Parman 2, where the BSI Mobile product was created to facilitate customers in transacting, so that customers wherever and whenever they are can transact and manage their finances easily. The purpose of this study was to find the effect of service quality and product quality on customer satisfaction at PT. Bank Syariah Indonesia KC Bengkulu S. Parman 2. The sample in this study was 100 customers who had used BSI Mobile products. Collecting data using a questionnaire and the analysis method used is multiple linear regression, validity test, reliability test, simultaneous f test, coefficient of determination and hypothesis testing using t test. The results of the regression equation are Y=3.522+0.455X1+ 0.319X2 b0= indicating the number 3.522, which means that if all the independent variables, namely service quality and product quality, are constant, the number of the dependent variable shows the number 35.2% as the result value of the dependent variable so that it can determine customer satisfaction. .0.455X1 = value 0.455 and 0.319X2 = value 0.319 is a value that indicates that service quality (X1) and product quality (X2) have a positive effect on customer satisfaction (Y), so that each additional 1% of respondents' responses about service quality and quality the product will affect the variable (Y) namely customer satisfaction with a value of 4.55% and 3.19%. The hypothesis in this study is accepted because the value of t arithmetic > t table, the independent variable (Service Quality and Product Quality) partially affects the dependent variable (Customer Satisfaction). Keywords: Service quality, Product quality, BSI Mobile, Customer Satisfaction
Analysis Of Tourism Development Strategy Of Long Beach In Bengkulu City Nadya AL Nafturahma; Ida Angriani; Suswati Nasution
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 3 No. 2 (2023): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emba.v3i2.1511

Abstract

This study aims to find out the tourism development strategy for Panjang Beach in Bengkulu City using SWOT Analysis. The research method used in this research is descriptive qualitative, data collection techniques by distributing questionnaires to respondents and interviews with beach managers. The analysis method used is SWOT, namely identifying Strengths, Weaknesses, Opportunities and Threats. The research results show that the Pantai Panjang tourist attraction in Bengkulu City is in quadrant II. This means that the strategy used is a diversification strategy. The right combination of strategies to use is ST (Strength-Threats), namely by using all strengths to overcome all forms of threats, such as the following: the management can optimize the natural potential and uniqueness of the tourist attraction by sustaining and nurturing the tourist attraction on an ongoing basis and exercising firm control, maintaining all existing facilities at tourist locations, establishing cooperation between the private sector, government and the community in creating new innovations so that they are not inferior to other tourist attractions.
Marketing Strategy of Bengkulu Local Coffee: SWOT, BCG, and Benchmarking (Case Study: Kopi 1001) Suswati Nasution Rolies; Rina Trisnayanti
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 2 No. 3 (2021): JULI
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v2i3.101

Abstract

The purpose of this study was to determine the strategy and position of the 1001 coffee brand and understand the market. The analysis used is SWOT analysis, BCG and Benchmarking. The results obtained, namely the results of the SWOT analysis, it is known that the main strategy for Kopi 1001 is the Growth strategy, where Kopi 1001 can increase sales with the advantages of its products and better use of promotions. BCG shows that Bengkulu City 1001 coffee is in a star position, which is in market share and high market growth. In this position, Kopi 1001 can implement a retrenchment strategy so that the business can survive in the face of competition from similar products. While the results of the benchmarking analysis show that 1001 coffee products have a distinctive robusta coffee taste and are safe for consumption, but product innovations need to be carried out that still maintain the characteristics of the coffee they have.
The Effect of Organizational Commitment and Organizational Culture on Employee Performance at DPRD Office Of Kabupaten Seluma Puji Rahayu; Neri Susanti; Suswati Nasution
Journal of Indonesian Management Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i3.163

Abstract

The purpose of this study was to determine the effect of organizational commitment and organizational culture on employee performance. at the Seluma Regency DPRD Office. The sample in this study amounted to 35 employees at the Seluma Regency DPRD Office who have become government officers (ASN). The data was collected using a questionnaire, while the analytical methods used were multiple linear regression, determination test and hypothesis testing. The results of the regression analysis show Y = 1.501 + 0.380X1 + 0.603 X2 + e this describes a positive regression direction, meaning that there is a positive influence between X1 (organizational commitment) and X2 (organizational culture) on performance (Y). It means that if the variables of organizational commitment and organizational culture increase, it will increase performance. The value of the coefficient of determination is 0.590. This means that X1 (organizational commitment) and X2 (organizational culture) affect performance (Y) by 59% while the remaining 41% is influenced by other variables not examined in this study. The results of the t test at a significance level of 0.05 explain that partially organizational commitment variables and organizational culture have a significant influence on employee performance variables at the Seluma Regency DPRD Office. The results of the F test at a significance level of 0.05 explain that organizational commitment variables and organizational culture have a significant simultaneous influence on employee performance at the DPRD office of Seluma Regency because the significant value of 0.000 is smaller than 0.05.
The Influence of Product Completeness and Prices on Purchasing Decisions at Khiara Electronic Shop of West Seluma Sub-District Popi Yulanda; Sri Handayani; Suswati Nasution
Journal of Indonesian Management Vol. 1 No. 3 (2021): SEPTEMBER
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i3.168

Abstract

The purpose of this study is to determine the influence of product completeness and price on purchasing decisions at Khiara Electronics Shop, West Seluma Sub-District. The sample in this study were 120 customers who made purchases at Khiara Electronics Shop, West Seluma Sub-District. The data collection used is a questionnaire and the method of analysis used is multiple linear regression, test of determination and hypothesis testing. The results of the regression analysis showed that Y = 9.338+ 0.308X1+ 0.477 X2+ e, this illustrates a positive direction of regression, meaning that there is a positive influence between X1 (product completeness) and X2 (price) on purchasing decisions (Y). Product completeness has a significant influence on purchasing decisions at Khiara Electronics Shop, West Seluma Sub-District. This is evidenced by a significant value of 0.000 is less than 0.05. Price has a significant influence on purchasing decisions at Khiara Electronics Shop, West Seluma Sub-District, this is evidenced by a significant value of 0.000 is less than 0.05. Product completeness and price simultaneously have a significant influence on purchasing decisions at Khiara Electronics Shop, West Seluma Sub-District, this is evidenced by a significant value of 0.000 is less than 0.05.
The Effect of Workload and Work Environment on Employee Performance at the Regional Secretariat of Seluma Regency Komsatun Komsatun; Suswati Nasution; Nurzam Nurzam
Journal of Indonesian Management Vol. 1 No. 4 (2021): December
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v1i4.333

Abstract

This study aims to determine the effect of workload and work environment on employee performance at the Regional Secretariat of Seluma Regency. Samples in the study were 106 employees as Civil Servants at the Regional Secretariat of Seluma Regency. Collecting data using a questionnaire and the analytical method used is multiple linear regression, determination test and hypothesis testing. The results of the regression equation that is Y = 8.771- 0.332X1 + 0.470X2 + 3.085 means that the workload has a negative regression direction, if the workload increases then the performance will decrease. The work environment has a positive direction, meaning that if the work environment is better, the employee's performance will increase. The result of the determination test is 0.515 or (51.5%). This shows that the workload and work environment affect employee performance at the Regional Secretariat of Seluma Regency by 51.5%, while the rest (100 - 51.5% = 48.5%) are explained or influenced by other variables not examined. work and work environment together have an influence on employee performance at the Regional Secretariat of Seluma Regency with a significant value of 0.000 less than 0.05. Workload has a negative and significant effect on employee performance at the Regional Secretariat of Seluma Regency, because the significant value of 0.000 is smaller than 0.05. This illustrates that a high workload for employees at the Regional Secretariat of Seluma Regency will reduce employee performance. The work environment has a positive and significant impact on employee performance at the Regional Secretariat of Seluma Regency, with a significant value of 0.000, which is smaller than 0.05. This illustrates that a good work environment can improve employee performance.