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All Journal Jurnal Mandiri EAJ (ECONOMICS AND ACCOUNTING JOURNAL) Dinasti International Journal of Management Science Jurnal Ilmiah Edunomika (JIE) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan Responsive: Jurnal Pemikiran dan Penelitian Administrasi, Sosial, Humaniora dan Kebijakan Publik Enrichment : Journal of Management Akrab Juara : Jurnal Ilmu-ilmu Sosial Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal AbdiMas Nusa Mandiri Indonesian Journal of Society Engagement (IJSE) Jurnal Abdimas Ekonomi dan Bisnis Jurnal Ekonomi EKONOMIKA45 Matriks Multidisciplinary Indonesian Center Journal Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Wahid Akbar Basudani
Fakultas Ekonomi Dan Bisnis, Universitas Nusa Mandiri
Religion Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Environmental Science Industrial & Manufacturing Engineering Mathematics Medicine & Pharmacology Neuroscience Physics Social Sciences Other

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Digital Banking: Assessing Customer Satisfaction through Product Quality Wiharso, Gani; Akbar Basudani, Wahid; Theresia Simamora, Valentine; Mulyadi, Hary
Dinasti International Journal of Economics, Finance & Accounting Vol. 3 No. 4 (2022): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v3i4.1436

Abstract

The fastest growth of information technology and the digital disruption which massively increase brought a huge impact to the banking field to continue their efforts to innovate the products. This research aims to explore whether the quality of the products offered by Bank Syariah Indonesia can improve the quality of its customers. The method that currently applied on this research was quantitative by causal approach. The sample which has been studied were 75 Indonesian Islamic Bank customers who were selected by random sampling technique. The technique chooses to selected the data was through a questionnaire. And These research reveals that an innovative product quality can be a factor that will improve the customer satisfaction area. With this research, Bank Syariah Indonesia is expected to implement and innovate their ultimate digital banking products which kindly difficult to imitate, and have high use value and cannot be replaced by other products, so as to achieve customer satisfaction and sustainable competitive advantage.
In-Depth Analysis And Exploration Of Essential Aspects In Employee Performance And Job Satisfaction At PT Paskomnas Niaga Utama Valentine Theresia Simamora; Abdullah, Muhammad; Hary Mulyadi; Wahid Akbar Basudani; Gani Wiharso
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the relationship between compensation, work environment, job satisfaction, and employee performance at PT Paskomnas Niaga Utama using a path analysis model with Smart PLS software version 4.1.0.0. The exogenous variables considered are compensation and work environment, while the endogenous variables examined are job satisfaction and employee performance. This research also investigates the mediating role of job satisfaction in the relationship between compensation, work environment, and employee performance. The study utilizes a non-probability sampling approach, specifically a saturated sample of 75 respondents, and adopts a quantitative post facto method. The findings reveal that compensation and work environment have a significant positive impact on job satisfaction and employee performance. Additionally, job satisfaction plays a crucial mediating role in the relationship between compensation, work environment, and employee performance. These results contribute to a deeper understanding of the factors influencing job satisfaction and employee performance within the context of PT Paskomnas Niaga Utama. The practical implications of this research emphasize the importance for companies to prioritize compensation strategies and create conducive work environments to enhance employee satisfaction and performance, ultimately facilitating the achievement of organizational goals. However, it's essential to acknowledge the limitations of the study, such as the reliance on a specific sampling method and the potential for other unexplored variables to influence the outcomes. Further research could address these limitations and provide a more comprehensive understanding of the dynamics at play.
Digital Banking: Assessing Customer Satisfaction through Product Quality Wiharso, Gani; Akbar Basudani, Wahid; Theresia Simamora, Valentine; Mulyadi, Hary
Dinasti International Journal of Economics, Finance & Accounting Vol. 3 No. 4 (2022): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v3i4.1436

Abstract

The fastest growth of information technology and the digital disruption which massively increase brought a huge impact to the banking field to continue their efforts to innovate the products. This research aims to explore whether the quality of the products offered by Bank Syariah Indonesia can improve the quality of its customers. The method that currently applied on this research was quantitative by causal approach. The sample which has been studied were 75 Indonesian Islamic Bank customers who were selected by random sampling technique. The technique chooses to selected the data was through a questionnaire. And These research reveals that an innovative product quality can be a factor that will improve the customer satisfaction area. With this research, Bank Syariah Indonesia is expected to implement and innovate their ultimate digital banking products which kindly difficult to imitate, and have high use value and cannot be replaced by other products, so as to achieve customer satisfaction and sustainable competitive advantage.
Pengaruh Beban Kerja, Motivasi, dan Kompensasi terhadap Kinerja dan Dampaknya terhadap Loyalitas pada Security di PT Sigap Prima Astrea Kawasan Astra Biz Center Putri, Vina Tresna; Wahid Akbar Basudani
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 1 (2026): Januari: Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i1.5970

Abstract

Employee performance and loyalty are fundamental aspects that support organizational effectiveness, especially in the security services industry, where discipline and consistency are highly demanded. This study aims to analyze the influence of workload, motivation, and compensation on employee performance, as well as the mediating role of performance in influencing employee loyalty. The research was conducted on security personnel at PT Sigap Prima Astrea located in the Astra Biz Center. A quantitative approach was applied using a survey method with total sampling involving 48 respondents. Data was collected through structured questionnaires and analyzed using multiple linear regression to test the causal relationships between variables. The findings indicate that compensation has a positive and significant impact on performance, while motivation plays an important role in strengthening loyalty. On the other hand, workload does not have a significant impact on either performance or loyalty, and performance itself does not significantly influence loyalty. These results highlight that well-designed compensation schemes and effective motivation strategies are more impactful in improving performance and building loyalty than workload management. This study contributes to management practices by providing insights for more targeted human resource policy formulation, especially in security service companies. The originality of this research lies in the simultaneous testing of workload, motivation, and compensation with performance as a mediating variable, which is rarely applied in the context of the security services industry.
The Influence of Product Quality, Promotion, and Brand Image on Customer Satisfaction Through Purchasing Decisions at Zam-Zam Stalls in Jakarta City Hastari, Hilda; Basudani, Wahid Akbar
EAJ (Economic and Accounting Journal) Vol. 9 No. 1 (2026): EAJ (Economics and Accounting Journal)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/eaj.v9i1.y2026.p1-13

Abstract

This study aims to analyze the effect of product quality, promotion, and brand image on customer satisfaction through purchasing decisions at zam-zam stalls. The development of the creative industry and event organizers has encouraged many restaurants now not only designed for dining comfort, but also carry the concept of attractive themes and decorations that make it an option for various events. Data was collected through questionnaires distributed to 95 respondents and using Structural Equation Modeling (SEM) with version 4.1.1.4 The results of this study indicate that product quality has a significant effect on purchasing decisions and customer satisfaction. Promotion has no significant effect on purchasing decisions but has a significant effect on customer satisfaction. Brand image has a positive effect on purchasing decisions and customer satisfaction. Purchasing decisions have a significant effect on customer satisfaction. Product quality and promotion have no direct influence on customer satisfaction through purchasing decisions. And brand image has a significant indirect effect on customer satisfaction through purchasing decisions. The findings of this study indicate that brand image is a factor that has an influence on customer satisfaction and purchasing decisions at zam-zam stalls.
Comparative Performance Analysis of Bitcoin, LQ45 Stocks, and Antam Gold as Investment Options Hamzah, Zeze Zakaria; Mujito; Herman; Basudani, Wahid Akbar
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3827

Abstract

The advancement of technology and digitalization has broadened access to various investment instruments, driving greater participation in investment activities, especially among younger generations. This shift highlights a contrast between classical investment theory, which emphasizes rational decision-making, and real-world investor behavior often influenced by trends, emotions, and phenomena like fear of missing out. This study aims to compare the performance of Bitcoin, LQ45 index stocks, and Antam gold using recent data, including local gold prices. A comparative analysis approach is used to evaluate which investment yields the best performance. The findings, based on the Sharpe, Treynor, and Jensen methods, reveal notable performance differences. Bitcoin achieved the highest Sharpe ratio, reflecting high potential returns relative to total risk, making it attractive for high-risk-tolerant investors. Antam Gold ranked highest on the Treynor ratio, indicating its strength in generating returns relative to market risk (beta), and serving as a more stable option for conservative investors. LQ45 stocks excelled using the Jensen method, showing their ability to deliver returns above market expectations, ideal for fund managers seeking to outperform benchmarks. This research reinforces the importance of aligning investment instrument choices with individual risk profiles and financial goals.
THE USE OF FINTECH AS A MEDIATING VARIABLE OF FINANCIAL LITERACY ON THE DIGITAL SHOPPING BEHAVIOR OF GENERATION Z UNIVERSITY STUDENTS IN INDONESIA Zeze Zakaria Hamzah; Mujito; Herman; Wahid Akbar Basudani; Vionita Qatrunnada
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 3 No. 1 (2026): Vol. 3 No. 1 Edisi Januari 2026
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v3i1.2269

Abstract

This study examines the relationship between financial literacy, fintech usage, and digital shopping behavior among Generation Z university students in Indonesia, as well as the mediating role of fintech usage in this relationship. Data were collected from student respondents using purposive sampling and analyzed with path analysis. The results indicate that financial literacy significantly increases fintech usage, and fintech usage positively influences digital shopping behavior. The direct effect of financial literacy on digital shopping behavior becomes insignificant when fintech usage is included in the model, indicating that fintech usage fully mediates this relationship. These findings suggest that financial literacy encourages students to be more active in using fintech, and it is the intensity of fintech usage that drives their digital shopping behavior. This study highlights the importance of strengthening financial literacy and understanding financial technology to foster healthy financial behavior among students.
Co-Authors Adam Hidayah Andini Eka Saputri Febrianto Fitryana, Destika Gani Wiharso Givan, Bryan Hamzah, Zeze Zakaria Hary Mulyadi Hastari, Hilda Herman Hidayah, Adam Ida Zuniarti Ida Zuniarti, Ida Instianti Elyana Joko Ariawan Moch. Benny Alexandri Muhammad Abdullah Muhammad Abdullah Mujito Mulyadi, Harry Mulyadi, Hary Mutiara Rofingi Nurcahyo Kumolo Marsono Nursah, Muchamad Prasetyo, Johan Hendri Purwadi Purwadi Purwadi Purwanto , Obi Eko Purwanto, Oby Eko Putri, Vina Tresna Rindiyani, Syafira Risda Novita Sari Rofingi, Mutiara Rudiyono, Denny Sari, Risda Novita Sri Rusiyati Ula, Masrifatul Valentine Theresia Simamora Valentine Theresia Simamora Vionita Qatrunnada Zahwa, Putri Zeze Zakaria Hamzah