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All Journal Jurnal Pariwisata Pesona E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat Jurnal Sinergitas PkM & CSR Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Manajemen Pelayanan Hotel Community Development Journal: Jurnal Pengabdian Masyarakat International Journal of Social and Management Studies (IJOSMAS) Journal of Social Responsibility Projects by Higher Education Forum ARRUS Journal of Social Sciences and Humanities Kontigensi: Jurnal Ilmiah Manajemen JURNAL ILMIAH GLOBAL EDUCATION Prosiding Konferensi Nasional PKM-CSR Jurnal Sosiologi Pertanian dan Agribisnis Toba: Journal of Tourism, Hospitality, and Destination Jurnal Bangun Manajemen Jurnal Pengabdian Masyarakat Waradin Cakrawala: Jurnal Pengabdian Masyarakat Global Jurnal Global Ilmiah kawanad Taawun: Jurnal Pengabdian kepada Masyarakat
Sandra Maleachi
Universitas Pelita Harapan
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Pengembangan Wisata Kesehatan di Indonesia Sandra Maleachi; Suwinto Johan; Angelina L.M. Chuadrey
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 5 No. 2 (2026): May 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v5i2.8115

Abstract

This study aims to analyze the development of health tourism in Indonesia through a comparison with Penang, Malaysia, as one of the main medical tourism destinations for Indonesian patients. The research employed a descriptive qualitative approach through in-depth interviews with three Indonesian patients who had received medical treatment in both Indonesia and Penang, along with accompanying family members. Secondary data were collected from academic journals, government reports, media publications, and regulations related to healthcare and tourism sectors. The findings indicate that Indonesian patients prefer medical treatment in Penang due to better healthcare service quality, professionalism of medical personnel, efficient hospital systems, competitive medical costs, and the ability of healthcare staff to communicate in the Indonesian language. Accessibility, service convenience, and Penang’s positive image as a trusted medical tourism destination also influence patient decisions. The study highlights that the development of health tourism in Indonesia requires strong government support, improvement of hospital quality, strengthening of healthcare human resources, and integration between healthcare and tourism sectors to enhance national competitiveness.
Analisis Pengelolaan Panen dan Pasca Panen Kopi Sebagai Faktor – Faktor yang Mempengaruhi Kualitas Biji Kopi Robusta di Kota Pagar Alam Sandra Maleachi
Jurnal Global Ilmiah Vol. 1 No. 7 (2024): Jurnal Global Ilmiah
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/jgi.v1i7.67

Abstract

Pertanian merupakan sektor esensial penggerak pertumbuhan ekonomi yang menyerap banyak tenaga kerja dan memiliki peran strategis dalam pembangunan ekonomi nasional di Indonesia. Sektor pertanian berperan penting dalam menyediakan kebutuhan pangan, memasok bahan baku industri, dan menciptakan lapangan kerja. Kopi robusta mendominasi perkebunan kopi dengan sekitar 77 persen dari luas tanam, sedangkan sisanya adalah kopi arabika. Produktivitas kopi di Sumatera Selatan tidak terlalu tinggi, yaitu rata-rata untuk kopi Arabika mencapai 0,35 ton per hektar sedangkan untuk kopi Robusta adalah 0,47 ton per hektar. Tujuan dari penelitian ini adalah untuk menganalisis manajemen panen dan pasca panen kopi sebagai faktor yang mempengaruhi kualitas biji kopi robusta di kota Pagar Alam. Penelitian ini menggunakan pendekatan deskriptif kuantitatif dengan melakukan perhitungan sehingga jawaban dari setiap rumusan masalah dapat ditemukan secara kuantitatif. Penelitian dilakukan pengolahan data menggunakan aplikasi Smart PLS versi 4.0. Kemudian hasil kuesioner dikelola yang menyimpulkan bahwa terdapat pengaruh yang signifikan dalam manajemen terhadap kualitas biji kopi dan variabel lainnya, yaitu terdapat pengaruh faktor terhadap kualitas biji kopi.
Beyond Translation Designing Culturally Grounded English Interpretation for Sustainable Tourism Entrepreneurship in Lake Toba Sandra Maleachi; Nova Bernedeta Sitorus; Juliana Juliana
ARRUS Journal of Social Sciences and Humanities Vol. 6 No. 4 (2026)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum5300

Abstract

This study examines culturally grounded English interpretation as a strategic capability for sustainable tourism entrepreneurship in Lake Toba, Indonesia. Rather than viewing English merely as a translation or service-communication tool, the study conceptualises interpretation as a place-based entrepreneurial capability through which Batak cultural knowledge can be communicated to international tourists, transformed into innovative tourism experiences, and connected to locally retained value. An interpretive qualitative case-study design was employed. Participants were purposively selected from cultural custodians, traditional leaders, tourism entrepreneurs, tour guides, destination managers, community representatives, and tourists with direct experience of cultural tourism in the Lake Toba region. Data were collected through semi-structured interviews, focus group discussions, non-participant observation, and analysis of English-language tourism materials and digital content. Reflexive thematic analysis combined inductive and deductive coding. The findings show that literal translation may communicate visible elements of Batak heritage while failing to convey their historical, social, symbolic, spiritual, and relational meanings. Effective interpretation therefore requires community-based cultural co-creation to ensure authenticity, protect culturally sensitive knowledge, maintain local differentiation, and preserve community control over representation. The study identifies culturally grounded English capability as integrating cultural knowledge, communicative English, storytelling, intercultural sensitivity, digital competence, ethical judgement, and product-development awareness. These capabilities support opportunity recognition and innovation in guided experiences, workshops, homestays, geo-cultural trails, audio guides, and digital heritage content. The study proposes a process-oriented model linking community co-creation, interpretation, opportunity recognition, product innovation, local value creation, and sustainable tourism entrepreneurship.
Improving Excellent Service Competencies for Ecolodge Mbeliling Restaurant Staff in East Nusa Tenggara through Experience-Based Participatory Training Yuliantoro, Nonot; Maleachi, Sandra; Juliana, Juliana
E-Dimas: Jurnal Pengabdian kepada Masyarakat Vol 17, No 3 (2026): E-DIMAS
Publisher : Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/e-dimas.v17i3.26862

Abstract

This Community Service (PKM) activity aims to improve the service competency of restaurant staff at Ecolodge Mbeliling, East Nusa Tenggara, as part of efforts to strengthen human resource capacity in sustainable tourism management. The main problems encountered were low basic service skills and the lack of implementation of standard operating procedures (SOPs) among the local workforce. The implementation method used an experiential, participatory training approach, including theory sessions, demonstrations, SOP implementation simulations, and pre- and post-test evaluations. The results showed a 22% increase in participants' average scores, from 56% in the pre-test to 78% in the post-test. In addition to cognitive improvements, participants also demonstrated positive changes in professional behavior, discipline, interpersonal communication, and awareness of sustainable service principles. These findings strengthen empirical evidence that a practice- and reflection-based training model effectively develops service competencies in the community-based hospitality sector. This activity is expected to serve as a replication model for similar training programs in other ecotourism destinations and to strengthen the role of higher education in community empowerment, in line with the principles of Sustainable Development Goal (SDG) 8 on decent work and economic growth.
ANTECEDENTS INNOVATION CAPABILITY AND CONSEQUENCES IT PERFORMANCE IN THE KERANGGAN VILLAGE TOURISM Juliana Juliana; Rudy Pramono; Ira B Hubner; Nova Bernedeta Sitorus; Amelda Pramezwary; Sandra Maleachi; Agus Purwanto
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6 No 2 (2022): IJEBAR, Vol. 6 Issue 2, June 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i2.5258

Abstract

Through the mediation of innovative capability, this study intends to determine the degree and direction of the influence of knowledge management and work environment on the performance of Pokdarwis in the village of Kerangan. Quantitative research was used in this study. In this study, the population and sample were 35 persons in the village of Keranggan who were aware of tourism. Questionnaire-based data collection methods. PLS-SEM is used in the analysis tool. The findings show that the ability to innovate has a strong mediating effect on the relationship between knowledge management and performance, as well as the relationship between performance and the work environment. With the addition of innovation capability, the impact of total knowledge management on performance and the work environment on performance will grow. Pokdarwis performance is influenced by knowledge management and the work environment. This last goal can be realized by a modern management approach that promotes long-term village development activities, as evidenced by increased production, the development of a large base of devoted tourists, and long-term improvements. One type of change necessitates enhancing organizational competence by providing additional dynamic capacities such as the ability to innovate, expand managerial expertise, and create a positive work environment where good performance can be achieved and maintained. village tourism, innovation capability, work environment, knowledge management
Co-Authors Abigail Valencia Sutjipto Agus Purwanto Agus Purwanto Alexandra, Theresia Amelda Pramezwary Amelda Pramezwary Angelina L.M. Chuadrey Christine, Kezia Deandra Asthyn Pakasi Deandra Asthyn Pakasi Demson R H Goeltom Diena Mutiara Lemy Djakasaputra, Arifin Gabriella Faustina George Nicholas Chandra Goeltom, Vasco Adato H. Gracia Kilisya Tasmalia Griselda Feliciandria Gunawan Prabowo Gunawan Prabowo, Gunawan Holly Felisa Hubner, Ira B. I Ketut Suada Indra, Febryola Innocentius Bernarto Irene, Nova James Austin Jane, Josephine Jessalyn Tanubrata Jimmy M. H. Situmorang Jimmy Situmorang Josephine Jane Juliana Juliana Juliana Juliana, Juliana Kezia Christine Kimberly, Verena Madeline , Madeline Madeline, Madeline Miesyel Samantha Nadya Valerie Nova Bernedeta Sitorus Nova Bernedeta Sitorus Nova Bernedeta Sitorus Nova Bernedetta Sitorus Nova Bernedetta Sitorus Nove Bernedeta Sitorus Pramezwary, Amelda Pramono, Rudy Rosianna Sianipar Sitorus, Nova Suwinto Johan Tanubrata, Jessalyn Tasmalia, Gracia Kilisya Theresia Theresia Valencia Sutjipto, Abigail Valensky, Sherla Valerie, Nadya Vasco Adato H. Goeltom Venesa Daicy Verena Kimberly Wowor, Wulan Meiaya Yulius, Kevin Gustian