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All Journal Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara JURNAL GOVERNANSI Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Buana Komunikasi (Jurnal Penelitian dan Studi Ilmu Komunikasi) Jurnal Abdimas Sang Buana JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Ilmiah Metansi (Manajemen dan Akuntansi) Journal of Artificial Intelligence and Digital Business Trending: Jurnal Manajemen dan Ekonomi IJEB Journal of Community Service (Abdisci) Jurnal Digital Bisnis, Modal Manusia, Marketing, Entrepreneurship, Finance, & Strategi Bisnis
Nurhaeni Sikki
Universitas Sangga Buana
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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Determinan Burnout syndrome pada Tenaga Kesehatan di Rumah Sakit Nurhaeni Sikki; Dinda Dwi Anjani; Teringet Ginting; Bella Safitri; Aureliany Auli Rasyid; Muhammad Fatih Alabiyyu
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.13426

Abstract

Burnout syndrome is one of the most common occupational health problems experienced by healthcare workers in hospitals. High service demands, excessive workloads, shift work, emotional stress related to patient care, and limited healthcare resources increase the risk of burnout among healthcare professionals. This condition adversely affects not only the physical and mental well-being of healthcare workers but also service quality, patient safety, organizational productivity, and the sustainability of healthcare systems. Although research on burnout has expanded significantly, previous studies have reported varying findings regarding the primary determinants contributing to burnout, highlighting the need for a comprehensive synthesis of scientific evidence. This study aimed to identify and analyze the determinants of burnout syndrome among healthcare workers in hospitals based on scientific evidence published between 2020 and 2026. A Systematic Literature Review (SLR) was conducted following the PRISMA 2020 guidelines. The findings indicate that the determinants of burnout syndrome can be classified into three major categories: individual factors, organizational factors, and work environment factors. High workload, shortage of healthcare personnel, long working hours, shift work, role conflict, inadequate organizational support, ineffective leadership, and poor work–life balance were identified as the most consistently reported determinants. Burnout was also associated with an increased risk of medical errors, reduced quality of healthcare services, lower job satisfaction, higher turnover intention, and compromised patient safety. The review concludes that burnout syndrome among healthcare workers is a multidimensional issue influenced by the interaction of individual, organizational, and workplace factors. Therefore, effective prevention strategies should adopt a comprehensive organizational approach, including workload management, strengthening organizational support, leadership development, provision of mental health services, and implementation of healthcare worker well-being programs.
Dampak Strategis Manajemen Risiko terhadap Indeks Kepuasan Pasien melalui Kualitas Layanan Farmasi yang Akuntabel Nurhaeni Sikki; Ivan Hadian; Nur Vera Hayati; Aulia Mursydai; Ni Putu Vila Primatama; Irma Darmayanti
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 10, No 3 (2026): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v10i3.8793

Abstract

ABSTRAK Penelitian ini bertujuan menganalisis dampak strategis manajemen risiko terhadap indeks kepuasan pasien melalui kualitas layanan farmasi yang akuntabel di Puskesmas Citereup (Kota Cimahi) dan Puskesmas Sagaranten (Kabupaten Sukabumi). Pelaksanaan manajemen risiko yang seringkali masih bersifat reaktif dan adanya kendala administratif menuntut tata kelola yang lebih terukur untuk menjamin keselamatan pasien dan mutu layanan. Penelitian menggunakan pendekatan kuantitatif dengan desain deskriptif analitik melalui metode cross-sectional guna memperoleh data primer melalui kuesioner. Analisis dilakukan menggunakan SEM (Structural Equation Modeling) berbasis SmartPLS, meliputi evaluasi outer model dan inner model. Hasil penelitian menunjukkan bahwa manajemen risiko berpengaruh signifikan terhadap kualitas layanan farmasi akuntabel di Puskesmas Citereup (P = 0.000; f² = 4.101) dan Puskesmas Sagaranten (P = 0.000; f² = 6.103). Namun, kualitas layanan farmasi akuntabel hanya berpengaruh signifikan terhadap kepuasan pasien di Puskesmas Sagaranten (P = 0.000; f² = 1.157), sementara di Puskesmas Citereup pengaruhnya tidak signifikan (P = 0.510; f² = 0.048). Manajemen risiko secara konsisten tidak berpengaruh langsung terhadap kepuasan pasien di kedua lokasi (P > 0.05). Efek mediasi menunjukkan bahwa kualitas layanan farmasi menjadi perantara signifikan (full mediation) hanya di Puskesmas Sagaranten (P = 0.000). Secara keseluruhan, penelitian ini menyimpulkan bahwa manajemen risiko merupakan fondasi utama dalam menciptakan akuntabilitas layanan, namun dampaknya terhadap kepuasan pasien sangat bergantung pada efektivitas transformasi risiko menjadi kualitas layanan yang nyata di lapangan. Kata kunci: Manajemen Risiko; Kualitas Layanan Farmasi; Kepuasan Pasien; SEM-PLS; Puskesmas.
Analisis Hubungan Masa Kerja Dan Status Kepegawaian Terhadap Kedisiplinan Karyawan : Systematic Literature Review Nurhaeni Sikki; Desy Ayu Lenisty; Mayshia Prazitiya Shakti; Natalia Mekel; Zihan Ayu Pratiwi
Jurnal Ilmiah METANSI ”Manajemen dan Akuntansi” Vol 9 No 2 (2026): Jurnal Ilmiah Metansi (Manajemen dan Akuntansi)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Lamappapoleonro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57093/metansi.v9i2.568

Abstract

This study aims to analyze the relationship between tenure and employment status and employee discipline through a Systematic Literature Review (SLR) approach. The study is motivated by the importance of work discipline as a key factor in improving organizational effectiveness, productivity, and overall performance. Tenure and employment status are considered important determinants of employee discipline because they are closely related to work experience, organizational commitment, responsibility, and job security. The research employed the Systematic Literature Review (SLR) method by examining 10 scientific articles published between 2020 and 2025. The literature search was conducted systematically through the Google Scholar, Portal Garuda, and SINTA databases using relevant keywords related to the research topic. The inclusion criteria comprised empirical studies published in both Indonesian and English that discussed tenure, employment status, and employee work discipline. The review findings indicate that tenure has a positive and significant effect on employee discipline, with employees who have longer work experience generally demonstrating higher levels of discipline than those with shorter tenure. Furthermore, employment status, particularly the distinction between permanent and contract employees, was also found to significantly influence work discipline behavior. Overall, the findings suggest that both tenure and employment status play an important role in shaping employee discipline. Therefore, organizations should consider these factors when developing human resource management strategies to sustainably improve employee discipline and support better organizational performance.
Mitigasi Risiko Modal Manusia sebagai Akselerator Kinerja Organisasi Unggul dalam Tinjauan Sistematis Muhamad Rhamdhan Sidiq; Linda Setianingsih; Febiana Hauwita; Syifa Salsabila Silviani; Sri Mulyani; Nurhaeni Sikki
Trending: Jurnal Manajemen dan Ekonomi Vol. 4 No. 3 (2026): Juli: Trending: Jurnal Manajemen dan Ekonomi
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/trending.v4i3.7168

Abstract

This study aims to analyze the role of human capital risk mitigation as an accelerator of superior organizational performance rather than merely a protective mechanism. The study employed a Systematic Literature Review (SLR) based on the PRISMA 2020 protocol, examining 30 international and national journal articles indexed in Scopus, ScienceDirect, Web of Science, and Google Scholar published between 2019 and 2024. The findings identified three major organizational challenges: competency gaps that hinder digital transformation, fragile leadership succession that threatens performance sustainability, and declining employee engagement that weakens productivity and innovation. The literature synthesis indicates that proactive mitigation of these three risks accelerates organizational performance by reducing hidden costs by 20–30%, increasing organizational adaptability by up to 34%, and strengthening psychological safety, which enhances innovation by 27%. Organizations with integrated human capital risk management systems achieve composite performance levels 1.5 times higher and recover from post-crisis conditions 40% faster. This study proposes the Integrative HCRM-Performance Accelerator Model as an evidence-based framework for achieving organizational excellence.
Co-Authors A Andini Radisya Pratiwi Agnie Imaniar W. Ahmad Muzakki Ajeng Nisa Kusuma Akmal Fauzi Yudistira Aulia Mursydai Aureliany Auli Rasyid Bella Safitri Cantika Dea Nurlaela Putri Deni Nurdyana Hadimin Desy Ayu Lenisty Dinda Dwi Anjani Dwi Handayani Febiana Hauwita Finna Kharisma Putri Hamidah Nurbaiti Hayun Setiawan Hersusetiyati Hersusetiyati Imas Siti Masitoh Ine Cantika Irma Darmayanti Ivan Hadian Juliyanti Harar Karina Agusta Putri Komara, Erwan Kosasih Leni Rohida Lien Nurliah Linda Setianingsih Mayshia Prazitiya Shakti Megawati Sitohang Meyustina Noviantika Sitohang Muhamad Rhamdhan Sidiq Muhammad Dadi Priadi Muhammad Fatih Alabiyyu Nadia Nur Fadilah Najmi Ihwani Natalia Mekel Ni Putu Vila Primatama Norikazu Suzuki Nur Vera Hayati Pupi Indriati Zaelani Pupi Indriati Zaelani Ratna Deli Sari Salas Iqbal Maulana Sandra Irawaty Santi Santi Sri Dati Octaviani Sri Mulyani Sri Mulyeni Syifa Salsabila Silviani Tatang Sudrajat Teringet Ginting Vip Paramarta Wisnu Wijaya Witri Cahyati Wulandari Wulandari Yuyun Yuniarsih Zihan Ayu Pratiwi