Article Per Year (5 Year)
p-Index From 2021 - 2026
2.083
P-Index
This Author published in this journals
All Journal Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara JURNAL GOVERNANSI Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Buana Komunikasi (Jurnal Penelitian dan Studi Ilmu Komunikasi) Jurnal Abdimas Sang Buana JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Journal of Artificial Intelligence and Digital Business IJEB Journal of Community Service (Abdisci) Jurnal Digital Bisnis, Modal Manusia, Marketing, Entrepreneurship, Finance, & Strategi Bisnis
Nurhaeni Sikki
Universitas Sangga Buana
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

Published : 12 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 12 Documents
Search

 1   2 
Determinan Burnout syndrome pada Tenaga Kesehatan di Rumah Sakit Nurhaeni Sikki; Dinda Dwi Anjani; Teringet Ginting; Bella Safitri; Aureliany Auli Rasyid; Muhammad Fatih Alabiyyu
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.13426

Abstract

Burnout syndrome is one of the most common occupational health problems experienced by healthcare workers in hospitals. High service demands, excessive workloads, shift work, emotional stress related to patient care, and limited healthcare resources increase the risk of burnout among healthcare professionals. This condition adversely affects not only the physical and mental well-being of healthcare workers but also service quality, patient safety, organizational productivity, and the sustainability of healthcare systems. Although research on burnout has expanded significantly, previous studies have reported varying findings regarding the primary determinants contributing to burnout, highlighting the need for a comprehensive synthesis of scientific evidence. This study aimed to identify and analyze the determinants of burnout syndrome among healthcare workers in hospitals based on scientific evidence published between 2020 and 2026. A Systematic Literature Review (SLR) was conducted following the PRISMA 2020 guidelines. The findings indicate that the determinants of burnout syndrome can be classified into three major categories: individual factors, organizational factors, and work environment factors. High workload, shortage of healthcare personnel, long working hours, shift work, role conflict, inadequate organizational support, ineffective leadership, and poor work–life balance were identified as the most consistently reported determinants. Burnout was also associated with an increased risk of medical errors, reduced quality of healthcare services, lower job satisfaction, higher turnover intention, and compromised patient safety. The review concludes that burnout syndrome among healthcare workers is a multidimensional issue influenced by the interaction of individual, organizational, and workplace factors. Therefore, effective prevention strategies should adopt a comprehensive organizational approach, including workload management, strengthening organizational support, leadership development, provision of mental health services, and implementation of healthcare worker well-being programs.
Dampak Strategis Manajemen Risiko terhadap Indeks Kepuasan Pasien melalui Kualitas Layanan Farmasi yang Akuntabel Nurhaeni Sikki; Ivan Hadian; Nur Vera Hayati; Aulia Mursydai; Ni Putu Vila Primatama; Irma Darmayanti
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 10, No 3 (2026): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v10i3.8793

Abstract

ABSTRAK Penelitian ini bertujuan menganalisis dampak strategis manajemen risiko terhadap indeks kepuasan pasien melalui kualitas layanan farmasi yang akuntabel di Puskesmas Citereup (Kota Cimahi) dan Puskesmas Sagaranten (Kabupaten Sukabumi). Pelaksanaan manajemen risiko yang seringkali masih bersifat reaktif dan adanya kendala administratif menuntut tata kelola yang lebih terukur untuk menjamin keselamatan pasien dan mutu layanan. Penelitian menggunakan pendekatan kuantitatif dengan desain deskriptif analitik melalui metode cross-sectional guna memperoleh data primer melalui kuesioner. Analisis dilakukan menggunakan SEM (Structural Equation Modeling) berbasis SmartPLS, meliputi evaluasi outer model dan inner model. Hasil penelitian menunjukkan bahwa manajemen risiko berpengaruh signifikan terhadap kualitas layanan farmasi akuntabel di Puskesmas Citereup (P = 0.000; f² = 4.101) dan Puskesmas Sagaranten (P = 0.000; f² = 6.103). Namun, kualitas layanan farmasi akuntabel hanya berpengaruh signifikan terhadap kepuasan pasien di Puskesmas Sagaranten (P = 0.000; f² = 1.157), sementara di Puskesmas Citereup pengaruhnya tidak signifikan (P = 0.510; f² = 0.048). Manajemen risiko secara konsisten tidak berpengaruh langsung terhadap kepuasan pasien di kedua lokasi (P > 0.05). Efek mediasi menunjukkan bahwa kualitas layanan farmasi menjadi perantara signifikan (full mediation) hanya di Puskesmas Sagaranten (P = 0.000). Secara keseluruhan, penelitian ini menyimpulkan bahwa manajemen risiko merupakan fondasi utama dalam menciptakan akuntabilitas layanan, namun dampaknya terhadap kepuasan pasien sangat bergantung pada efektivitas transformasi risiko menjadi kualitas layanan yang nyata di lapangan. Kata kunci: Manajemen Risiko; Kualitas Layanan Farmasi; Kepuasan Pasien; SEM-PLS; Puskesmas.
Co-Authors A Andini Radisya Pratiwi Agnie Imaniar W. Ahmad Muzakki Ajeng Nisa Kusuma Akmal Fauzi Yudistira Aulia Mursydai Aureliany Auli Rasyid Bella Safitri Cantika Dea Nurlaela Putri Deni Nurdyana Hadimin Dinda Dwi Anjani Dwi Handayani Finna Kharisma Putri Hamidah Nurbaiti Hayun Setiawan Hersusetiyati Hersusetiyati Hersusetiyati Imas Siti Masitoh Ine Cantika Irma Darmayanti Ivan Hadian Juliyanti Harar Karina Agusta Putri Komara, Erwan Kosasih Leni Rohida Lien Nurliah Megawati Sitohang Meyustina Noviantika Sitohang Muhammad Dadi Priadi Muhammad Fatih Alabiyyu Nadia Nur Fadilah Najmi Ihwani Ni Putu Vila Primatama Norikazu Suzuki Nur Vera Hayati Pupi Indriati Zaelani Pupi Indriati Zaelani Ratna Deli Sari Salas Iqbal Maulana Sandra Irawaty Santi Santi Sri Dati Octaviani Sri Mulyeni Tatang Sudrajat Teringet Ginting Vip Paramarta Wisnu Wijaya Witri Cahyati Wulandari Wulandari Yuyun Yuniarsih