Garuda - Garba Rujukan Digital

Tourism 4.0: digital media communication on online impulse buying and e-satisfaction Bethani Suryawardani; Astri Wulandari; Dandy Marcelino
BISMA (Bisnis dan Manajemen) Vol. 14 No. 1 (2021)
Publisher : Universitas Negeri Surabaya

The rapid development of ICT changes communication practices and strategies involving government and stakeholder policies in the tourism industry. This is also a challenge and an opportunity for every country in general and tourist destinations to create interesting information on websites and other online media as a promotion. This study aims to find out how digital communication media, especially websites, can influence impulsive buying online and e-satisfaction. The quantitative research approach used surveys of 400 respondents. Data analysed using the Structural Equation Modelling (SEM) technique. The study found that website quality, website personality, and sales promotion influence the impulsive online purchases. Furthermore, website quality, website personality, and impulsive online buying have a simultaneous effect on e-satisfaction. Online travel agents are advised to pay more attention and improve website quality, website personality, and online impulsive buying as the predictor of e-satisfaction.

PEMANFAATAN BUAH ALKESA (Pouteria Campechiana) DAN BUAH NAGA MERAH (Hylocereus Polyhizus) PADA PRODUK QUICK BREAD STUDI KASUS PADA PRODUK MADELEINE, PANCAKE, DAN SCONE Dendi Gusnadi; Bethani Suryawardani
Jurnal Inovasi Penelitian Vol 3 No 3: Agustus 2022
Publisher : Sekolah Tinggi Pariwisata Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47492/jip.v3i3.1918

Quick bread adalah salah satu produk dalam ilmu Patisserie dimana produk ini adalah sejenis roti yang diolah dalam waktu singkat yang dimana bahan pengemabangnnya berasal dari pengembang kimia ataupun melalui proses penguapan. Dalam proses pengolahannya quick bread dibedakan menjadi dua jenis bahan, yang pertama adalah bahan pengikat dan kedua adalah bahan perapuh. Pada penelitian kali ini penulis bermaksud meneliti produk quick bread berbasis pemanfaatan buah alkesa dan buah naga merah. Buah alkesa atau dalam bahasa latin Pouteria Campechiana akan ditambahakan sebagai subtitusi dari tepung terigu menjadi bahan pengikat dan buah naga atau Hylocereus Polyhizus akan ditambahkan sebagai subtitusi gula dan akan menjadi bahan perapuh. Yang menjadi teori penunjang dalam penelitian ini adalah teori pengertian quick bread dari Herudiayanto tahun 2008, kemudian teori tentang buah alkesa dalam jurnal Etty dkk tahun 2020, dan teori buah naga dalam jurnal Handayani tahun 2012. Untuk metodologi penelitian penulis menggunakan metode eksperimental dimana penulis melakukan uji coba produk quick bread antara lain produk madeleine, pancake dan scone kemudian di uji kepada 100 panelis untuk diketahui tingkat kesukaan pada segi rasa, aroma, tekstur dan warna produk quick bread. Untuk hasil dalam penelitian ini dapat disimpulkan bahwa dalam segi rasa kebanyakan panelis meyukai produk scone yang sudah dicampur buah alkesa, untuk segi aroma kebanyakan panelis menyukai pancake yang sudah dicampur buah alkesa, untuk segi tekstur panelis banyak menyukai produk madeleine yang sudah dicampur buah alkesa dan untuk segi warna mayoritas panelis menyukai pancake yang ditambahkan buah naga merah

Digital Tools for Co-working Space Batununggal Using Digital-Ads, AR-Based Socmed Content, and Enterprise Resource Planning Bethani Suryawardani; Astri Wulandari; Gandeva Bayu Satrya; Dandy Marcelino; Fatâ€™hah Noor Prawita; Mochamad Yudha Febrianta; Tarandhika Tantra
Jurnal Penyuluhan Vol. 19 No. 01 (2023): Jurnal Penyuluhan
Publisher : Department of Communication and Community Development Sciences and PAPPI (Perhimpunan Ahli Penyuluhan Pembangunan Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25015/19202341777

The rise of information and technology requires all businesses and nonprofits to digitize. The co-working facility in Bandung's Batununggal District does the same. Batununggal co-working facility intends to promote locals' creativity and host start-up actors. This community service targets MSME actors and inhabitants in Bandung's Batununggal subdistrict, those who have established a business and those who will establish a business. Workshops on digital technologies, digital ads, and AR-based social media content offer business actors insight and competence. Participants also received training on enterprise resource planning to help manage and integrate corporate operations in Batununggal, Bandung. This series of community service activities increased participants' insight into digital-based promotional strategies and the use of digital tools and digital ads for their products; increased participants' insight and competence in managing and integrating business using the ERP system; trained participants to use AR technology on social media, especially Instagram, to promote their products.

DAMPAK PANDEMI COVID-19 TERHADAP SEKTOR INDUSTRI PARIWISATA: ANALISIS KONJOINT UNTUK MENGUKUR PREFERENSI WISATAWAN BERKUNJUNG KE BANDUNG Dendi Gusnadi; Bethani Suryawardani; Astri Wulandari; Dandy Marcelino
Jurnal Ilmu Sosial dan Humaniora Vol. 11 No. 3 (2022)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jish.v11i3.46935

The tourism industry sector in West Java is the sector most affected since the COVID-19 pandemic. Local and foreign tourist visits to attractions in West Java Province fell by 80% due to this pandemic. The goal of this study is to determine the behavior of tourists in the future, such as the preferences of tourists to visit Bandung after the end of the pandemic. Knowing what tourist preferences are is hoped that tourism businesses will be able to develop appropriate strategies to serve tourists in the future to stimulate local economies and improve living conditions. With a sample size of 400, this study is quantitative and uses the conjoint analysis technique, the gold standard for gauging traveler preferences. The results of this study are that the next 6-12 months will be the right time to revive the image of tourism which has fallen considerably due to the pandemic situation since early 2020. As for the type of tourist tour that can be the primary choice in nature tourism, during a pandemic like now, outdoor activities are very much needed, one of which is to exercise and sunbathe. Travel time of 1-3 days is the preference of tourists who want to visit Bandung, so business people in the tourism sector should consider what types of short tours should be offered to these tourists. Meanwhile, the priority aspect of destinations that prioritize cleanliness are the primary choice for tourists to travel again after the pandemic. Concerning this priority aspect, the company can also promote cleanliness as its main priority.

Integration Kano Model and E-Servqual to Evaluate Online Travel Agent Services in Bandung 2022 Bethani Suryawardani; Dendi Gusnadi; Astri Wulandari; Dandy Marcelino
Jurnal Kawistara Vol 12, No 3 (2022)
Publisher : Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/kawistara.73937

One of the integrated e-commerce models is online ticket selling. Many travel agents sell travel tickets for national or international destinations online through websites; one of them is Tiket.com, a popular travel agency in Indonesia. The intense competition in the internet-based service providing industry has, in fact, motivated this company to meet their customers’ needs and preferences with quality services; the goal is to increase the number of their service users. The purpose of this study is to identify aspects of user requirements by Tiket.com as an online travel agent service that need to be maintained and improved. This study combines two methods of measuring customer satisfaction, namely the Kano model and e-service quality. The identified customer needs, based on Voice of Customer, can be analyzed to increase satisfaction. The results of this study are grouped into the dimensions of e-service quality, i.e. reliability, responsiveness, fulfillment, ease of use, information, security, and efficiency. Using a combination of e-service quality and Kano Model, six attributes of True Customer Needs were acquired; five of them are recommended for improvement and one needs to be developed. Tiket.com are suggested to pay more attention to weak attributes that are included in the must be category because they are fundamental for the company's services. They are also advised to develop weak and strong attributes that are included in the attractive category because they can help the company increase their competitive advantage.

Creative Digital Marketing and Advanced Internetworking Assistance Programs for Micro, Small and Medium Enterprises in Buah Batu District Bandung Bethani Suryawardani; Astri Wulandari; Dandy Marcelino; Gandeva Bayu Satrya; Rahmadi Wijaya; Wahyu Lukito; Bijaksana Prabawa
Engagement: Jurnal Pengabdian Kepada Masyarakat Vol 5 No 2 (2021): November 2021
Publisher : Asosiasi Dosen Pengembang Masyarajat (ADPEMAS) Forum Komunikasi Dosen Peneliti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52166/engagement.v5i2.217

Digital media can support Micro, Small, and Medium Enterprise (MSME) businesses to increase brand awareness of their products, so they can gain competitive advantages and reach a broader market. Unfortunately, not all MSME businesses have the capabilities to utilize digital media to support their businesses. The MSMEs in Buah Batu district face problems that can not be resolved by conventional marketing methods, such as lack of brand awareness and drop in sales which results in the decrease of their revenues and profits. This Community Service aims to improve the MSME's knowledge and skills on creative digital marketing strategy and their understanding of the marketplace so they can create online stores for their businesses. Online stores make it feasible for those MSMEs to broaden their market reach. For the problems related to the IT area, the team will provide network training. The method applied was the service-learning approach. The results of this community service are that the MSMEs in Buah Batu District are capable to create their online shops, promote their products through the marketplace and social media and finally increase their revenues. The output of these community service activities is the design of MSME product packaging and website.

Explorıng Customer Satısfactıon to Use Mobıle Bankıng: An Extensıon of UTAUT Framework Astri Wulandari; Dandy Marcelino; Bethani Suryawardani
APMBA (Asia Pacific Management and Business Application) Vol 12, No 2 (2023)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2023.012.02.4

The highest population and percentage of internet users on the island of Java are found in the West Java Province. This phenomenon should be consistent with West Java Province's relatively high GRDP level, where the potential for banking is also quite high. However, there is still a challenge for finance, especially banking in the West Java region, namely finding ways to balance, optimism, and pursue innovative opportunities that can aid the adult population of Indonesia who have not yet used digital banking services. In this study, the variables that may affect West Javans' acceptance and usage of mobile banking services are identified. The goal of this study is to identify the variables that influence West Javans' adoption of mobile banking services. The modified UTAUT approach will be used, and the performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating condition (FC), behavioral intention (BI), and use behavior (UB) variables will be added. 400 respondents who use mobile banking in West Java made up the sample for this study. employing a non-probability sampling approach, such as quota sampling, to gather responses. PLS-SEM with SmartPLS 3.2.9 software was the analytic method used in this investigation. The findings show that levels of performance expectation, effort expectancy, social influence, and enabling circumstances all favorably affect the desire to embrace mobile banking, but perceived danger has the opposite effect. The desire to use mobile banking has been proven to have a favorable influence on utilization, which in turn affects customer service.

How to Develop Marketing Strategy, Packaging Designs, and Superior Product Processing Education? Wulandari, Astri; Marcelino, Dandy; Suryawardani, Bethani; Gusnadi, Dendi; Prabawa, Bijaksana; Arumsari, Rizki Yantami
Jurnal Penyuluhan Vol. 20 No. 01 (2024): Jurnal Penyuluhan
Publisher : Department of Communication and Community Development Sciences and PAPPI (Perhimpunan Ahli Penyuluhan Pembangunan Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25015/20202448777

Produce such as fruits and vegetables have the production potential on an industrial scale with a low price. Most residents in Sukawarna work as farmers of fruits, horticultural crops and vegetables. Farmers sell raw fruit and vegetable products without diversification. To compete with other economic actors, the government, community, and universities must support the development of high-quality commodity products. However, the community still faces some challenges, particularly their skills or expertise, but in this era, the main issues are knowledge when facing change (transformation) and a lack of creativity in managing superior product commodities to increase sales. The aim of this study is to help economic business actors in Sukawarna develop competitive knowledge and skills by referring to the partners' situation and issues. Community empowerment program facilitators were involved to conduct a participatory action research. It was found that there were several partner problem solutions. The first is the training of the economic actors in Sukawarna on how to manage raw commodity products into processed products with added value. Next is marketing assistance to help partners process vegetables from Sukawarna’s main commodity through accurate marketing strategy in communicating the processed product. The last solution is the use of attractive packaging designs and product labels for processed main commodities in Sukawarna to attract potential consumers. The study results recommend the following: an educational program for the transformation of superior commodities into ready-to-use processed products, assistance with marketing strategies, and designing packaging and product labels to market the processed commodities.

UPAYA PENINGKATAN PRODUKTIVITAS CWS BATUNUNGGAL BANDUNG MELALUI PENGGUNAAN AUGMENTED REALITY, SOCIAL MEDIA ANALYTICS DAN ENTERPRISE RESOURCE PLANNING Suryawardani, Bethani; Febrianta, Mochamad Yudha; Wulandari, Astri; Marcelino, Dandy; Prawita, Fat’hah Noor; Tantra, Tarandhika; Satrya, Gandeva Bayu
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 6 (2023): INOVASI PERGURUAN TINGGI & PERAN DUNIA INDUSTRI DALAM PENGUATAN EKOSISTEM DIGITAL & EK
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37695/pkmcsr.v6i0.2109

Coworking Space Batununggal (CWS Batununggal) adalah pusat kolaborasi masyarakat yang bertujuan untuk meningkatkan kreativitas warga, menjadi sarana lokasi aktivitas para pelaku usaha pemula (start up) di lingkungan Kecamatan Batununggal. Berdasarkan hasil wawancara tim dengan Ketua CWS Batununggal dapat diketahui beberapa permasalahan yang dihadapi yaitu: (1) Kurangnya kemampuan pengelolaan operasional usaha yang terintegrasi (2) Belum adanya aplikasi pendukung operasional bisnis yang dapat mengefektifkan usaha; (3) Kurangnya pengetahuan dan keahlian pengurus dan anggota CWS Batununggal mengenai pemanfaatan social media marketing; (4) Kurang optimalnya pemanfaatan digital marketing dengan teknologi terbaru pada akun-akun yang dikelola CWS Batununggal Bandung. Mengacu pada situasi dan permasalahan-permasalahan yang dihadapi oleh mitra sasar, maka solusi yang kami laksanakan yaitu: (1) Memberikan workshop serta pendampingan terkait penggunaan sistem enterprise resource planning; (2) Mengimplementasikan sistem pengelolaan dan pengintegrasian keuangan dan operasional bisnis pada CWS Batununggal Bandung; (3) Memberikan pelatihan mengenai pemasaran sosial media dan social media analytics; (4) Memberikan workshop Augmented Reality Based Social Media Content. Pengabdian masyarakat kolaborasi eksternal ini mempunyai mitra sasar pelaku UMKM, anggota Coworking Space dan warga di Kecamatan Batununggal Bandung. Respon peserta sangat antusias dalam menerima materi dan melaksanakan praktik langsung menggunakan aplikasi. Hasil yang diperoleh dari rangkaian kegiatan pengabdian masyarakat ini adalah: (1) Bertambahnya wawasan secara teoritis dan praktis mengenai penggunaan sistem ERP dan pemanfaatannya di bisnis yang mereka miliki; (2) Meningkatkan wawasan mengenai social media marketing dan social media analytics sehingga admin sosial media bisnis yang mereka miliki menjadi lebih efektif dan efisien; (3) Hasil AR dari produk sebagai media promosi produk yang mereka tawarkan.

Integration Kano Model and E-Servqual to Evaluate Online Travel Agent Services in Bandung 2022 Bethani Suryawardani; Dendi Gusnadi; Astri Wulandari; Dandy Marcelino
Jurnal Kawistara Vol 12, No 3 (2022)
Publisher : Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/kawistara.73937

One of the integrated e-commerce models is online ticket selling. Many travel agents sell travel tickets for national or international destinations online through websites; one of them is Tiket.com, a popular travel agency in Indonesia. The intense competition in the internet-based service providing industry has, in fact, motivated this company to meet their customers’ needs and preferences with quality services; the goal is to increase the number of their service users. The purpose of this study is to identify aspects of user requirements by Tiket.com as an online travel agent service that need to be maintained and improved. This study combines two methods of measuring customer satisfaction, namely the Kano model and e-service quality. The identified customer needs, based on Voice of Customer, can be analyzed to increase satisfaction. The results of this study are grouped into the dimensions of e-service quality, i.e. reliability, responsiveness, fulfillment, ease of use, information, security, and efficiency. Using a combination of e-service quality and Kano Model, six attributes of True Customer Needs were acquired; five of them are recommended for improvement and one needs to be developed. Tiket.com are suggested to pay more attention to weak attributes that are included in the must be category because they are fundamental for the company's services. They are also advised to develop weak and strong attributes that are included in the attractive category because they can help the company increase their competitive advantage.

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