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Fannya, Puteri
Univeritas Esa Unggul
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Hubungan Kualitas Layanan Elektronik dan Kualitas Informasi Aplikasi Halodoc Terhadap Kepuasan pada Pengguna Fadia Eka Septiawati; Puteri Fannya; M. Fuad Iqbal; Lily Widjaja
Vitalitas Medis : Jurnal Kesehatan dan Kedokteran Vol. 1 No. 4 (2024): Oktober : Vitalitas Medis : Jurnal Kesehatan dan Kedokteran
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/vimed.v1i4.803

Abstract

User satisfaction with the Halodoc application is measured by meeting user needs. The halodoc application is a health application which has many features and uses, one of which is that patients can chat and communicate with specialist doctors who are experienced in their respective fields. This research aims to determine the relationship between the quality of electronic services and the quality of the Halodoc application information on user satisfaction. Researchers also use the DeLone and McLean information system success model by taking several necessary variables. The samples used by researchers were users of the halodoc application or had used the halodoc application. The data collection instrument uses a questionnaire where the questionnaire is distributed digitally. The questionnaire is distributed in December 2023 - January 2024. Hypothesis testing is carried out by examining the relationship between electronic service quality and information quality on user satisfaction using the Chi-Square test, the research results show that service quality electronics and information quality have a relationship with user satisfaction.
Identifikasi Penyelenggaraan Rekam Medis Elektronik pada Klinik Penyakit Dalam di RSUD Kembangan Syahrul Dwi Ramadhani; Noor Yulia; Puteri Fannya; Dina Sonia
Quantum Wellness : Jurnal Ilmu Kesehatan Vol. 1 No. 2 (2024): Juni: Quantum Wellness : Jurnal Ilmu Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/quwell.v1i2.251

Abstract

The rapid development of information technology has penetrated into various sectors of life, including in the health sector, which has also had an impact on the development of computer-based medical record systems. The purpose of this study was to determine the implementation of Electronic Medical Records at the Internal Medicine Clinic at Kembangan Hospital. The research method uses descriptive methods with qualitative analysis on 10 informants by means of observation and interviews which will provide an overview and see directly a situation when the use of electronic medical records is carried out. The results showed that the hospital already had an SOP for filling in electronic medical records, which was not implemented according to what the officers did. The use of Electronic Medical Records, especially in the Internal Medicine Polyclinic, has gone well. Constraints from 5M Factor, namely Man, there are still registration officers who are incomplete or incorrect in filling in patient identity data, PPA (Professional Caring Provider) is incomplete in filling in patient diagnoses, Internet network material is sometimes slow, and the server is sometimes down, user complaints include display is less efficient, when filling. It is suggested to the Medical Record Unit, IT team and hospital management to evaluate the SOP, revise and socialize it in order to reduce the human error factor. Kembangan Hospital needs to improve the appearance of SIMRS Khanza to make it more attractive so as to increase the enthusiasm of the officers in inputting medical record data at SIMRS. Kembangan Hospital should improve network quality in the hospital environment to improve the performance of SIMRS.
Pengaruh Kompetensi PMIK Terhadap Kinerja Petugas Rekam Medis Di Rumah Sakit Angkatan Udara Dr. Esnawan Antariksa Armila Astiyana Triadi; Dina Sonia; Puteri Fannya; Noor Yulia
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 2 No. 2 (2024): April : Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v2i2.362

Abstract

This research was conducted with the aim of determining the influence of PMIK (Medical Recorder and Health Information) professional competence on the performance of medical record officers at the Dr. Air Force Hospital. Esnawan Antariksa. The research method used is quantitative with inferential analysis. The data collection techniques used were observation, interviews and questionnaires. The sampling technique used a total saturated sampling technique of 14 people. Obtained from 7 PMIK competency standard indicators (Noble Professionalism, Ethics and Legal, Introspection and Personal Development, Effective Communication, Health Data and Information Management, Clinical classification skills, Disease coding and other Health Problems as well as Clinical Procedures, Health Statistics Applications, Basic Epidemiology, and Biomedicine, Management of Medical Records Services and Health Information, there are still 2 indicators in the percentage that are not good, and in the 5 performance indicators of medical record officers (Quality of Work, Quantity of Work, Supervision, Attendance, Conservation) there are still 2 indicators in the percentage not good. It was found that 3 officers had a D-III RMIK education and 11 officers still had a high school education. Based on the results of the T test, it was found that the Sig. value was 275. It could be concluded that there was no influence of PMIK competency on the performance of medical records officers.
Tinjauan Sistem Pendaftaran Rawat Jalan di Puskesmas Kelurahan Klender Tahun 2023 Rizky Alfiansyah; Puteri Fannya; Daniel Happy Putra; Laela Indawati
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 2 No. 4 (2024): October : Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v2i4.768

Abstract

Puskesmas is a functional health organization as well as a center for community health development. The Klender urban health center currently uses an online registration system and offline registration. This study aims to determine the online and offline outpatient registration system at the Klender Village Community Health Center in 2023. This research is a qualitative research. In this study, researchers directly observed the process of outpatient registration. Retrieval of research data is done by observation and interviews with registration officers. The results of the study found that online registration uses the Jaksehat application, patients do not need to come to the health center to register, patients come to the health center to validate queue numbers to the polyclinic only. Calling patients who register online is prioritized with a system of calling queue numbers 1-5, 11-15 and so on. Offline registration is done by having patients come directly to the puskesmas and queue to register. For calling patients, register offline after patients register online with queue numbers 6-10, 16-15, etc. The problems found in registration were the separate queues for patients who registered online and offline and there was a mismatch in calling patients according to the serial number of the queue. The conclusion in this study is that online registration of outpatients uses the Jaksehat application and offline registration is carried out using the system used by the puskesmas. It is expected that the puskesmas will separate the queues of patients who have registered online with patients who have registered offline.
Tinjauan Penyebab Peserta Non Aktif Bpjs di Puskesmas Kecamatan Cengkareng Navry Nanda Aprilian; Deasy Rosmala Dewi; Puteri Fannya; Daniel Happy Putra
Jurnal Siti Rufaidah Vol. 2 No. 3 (2024): Agustus : Jurnal Siti Rufaidah
Publisher : PPNI UNIMMAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57214/jasira.v2i3.101

Abstract

Abstract: The Social Security Administering Body (BPJS) is an organizing body whose membership is mandatory. Every company is required to register its workers for a minimum of 6 months, while those who do not work for a company are required to register themselves and their family members with BPJS. Each BPJS participant will be charged a contribution, the amount of which will be determined later. Inactive BPJS membership is a participant whose registration process is hampered and services become payable independently. The aim of the research is to review the causes of Non-active BPJS participants in Cengkareng sub-district. The research method is a quantitative approach. The technique uses saturated sample observations. The research results showed that there were 75 Non-active participants. Of the 75 samples, there were 34 participants who were inactive due to premiums (45.33%), 13 participants because they left of their own accord (17.33%), 7 participants because their children were PPU> 21 years (9.33%), 10 participants were not covered (13 .33%), 11 participants with double data (14.66%). Follow-up of Inactive BPJS membership at the Cengkareng Community Health Center, there were 65 participants (86.67%) taking care of returning BPJS participants and 10 participants (13.33%) continuing at their own expense. Of the number of BPJS participants who registered for treatment at the Cengkareng sub-district health center, their membership status was inactive due to premiums being one of the highest. The follow-up is to pay all arrears and take care of returning the membership to the nearest BPJS. Suggestions In accordance with the vision and mission of BPJS Health to be able to improve the quality of service to participants, BPJS Health must be able to improve the quality of service, especially in the field of information technology which can be made to remind BPJS Health participants, especially those whose membership status is inactive, by using E-mail and Whatsapp.
Tinjauan Kebutuhan Tenaga PMIK di Puskesmas Mauk Menggunakan Analisis Beban Kerja Kesehatan (ABK-KES) Putri Syaikhu; Puteri Fannya
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 7 No. 2 (2024): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v7i2.5780

Abstract

Sumber Daya Manusia (SDM) yang cukup dan berkualitas sangat penting dalam sebuah organisasi. Oleh karena itu, analisis beban kerja diperlukan untuk menentukan kebutuhan tenaga kerja yang seimbang dengan beban kerja dalam suatu unit pelayanan. Penelitian ini bertujuan untuk mengetahui jumlah kebutuhan tenaga rekam medis di Puskesmas Mauk, Kabupaten Tangerang. Metode penelitian yang digunakan adalah deskriptif kuantitatif, dengan teknik pengumpulan data melalui observasi, wawancara, dan pengukuran waktu menggunakan stopwatch. Data yang diperoleh dianalisis menggunakan metode Analisis Beban Kerja Kesehatan (ABK-Kes). Hasilnya menunjukkan bahwa Puskesmas Mauk membutuhkan 7 tenaga rekam medis, sementara saat ini hanya memiliki 5 orang. Dengan demikian, diperlukan penambahan 2 tenaga kerja. Waktu Kerja Tersedia (WKT) di Puskesmas Mauk sudah sesuai dengan peraturan yang berlaku, namun terdapat kekurangan dalam penempatan berkas dan pendistribusian rekam medis. Beberapa tugas memiliki kesamaan dalam waktu yang digunakan untuk perhitungan Standar Beban Kerja (SBK). Oleh karena itu, perhitungan SDM penting dilakukan agar tenaga kerja yang tersedia dapat menjalankan tugas dan fungsi dengan efektif dan efisien.
Tinjauan Penerapan E-Puskesmas Pada Puskesmas Babelan I Kabupaten Bekasi Magdalena, Selvy; Yulia, Noor; Sonia, Dina; Fannya, Puteri
Indonesian of Health Information Management Journal (INOHIM) Vol 11, No 2 (2023): INOHIM
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/inohim.v11i2.524

Abstract

AbstractHealth Centers take advantage of advances in information technology to meet the demands for fast and accurate health services. The ePuskesmas application manifests technology and communication, significantly enhancing excellent patient service. The objective is to review the implementation of ePuskesmas at the Babelan I Health Center in Bekasi Regency. Descriptive Research Methods with a qualitative approach to analysis. Data collection techniques through observation and interviews with six research informants using interview guide instruments. Research Results: The contents of the SPO of ePuskesmas administration do not follow the ePuskesmas ManualBook. At the Puskesmas, units still have not implemented ePuskesmas (Medical Record Unit, HIV Poly, Leprosy Poly, Pharmacy Unit). In practice, not all officers can use ePuskesmas optimally. The main obstacle factor is that the Man (Human Resources) is still lacking in terms of quality and quantity, the ePuskesmas filling method is not under the Manual Book, the data input material to ePuskesmas is not complete, sometimes the system is not integrated, Machine The availability of facilities and infrastructure is still lacking. The conclusion is that implementing ePuskesmas in the Babelan I Health Center Outpatient Unit is not optimal because not all units use ePuskesmas according to the Manual Book. Suggestion: The SOP for the procedures for implementing ePuskesmas is revised and disseminated to all units.Keywords: ePuskesmas, SPO, Constraint factor AbstrakPuskesmas memanfaatkan kemajuan informasi teknologi dalam memenuhi tuntutan pelayanan kesehatan yang cepat dan akurat. Aplikasi ePuskesmas merupakan wujud penerapan teknologi dan komunikasi yang memberikan kontribusi besar dalam meningkatkan pelayanan prima kepada pasien. Tujuan Penelitian: meninjau Penerapan ePuskesmas pada Puskesmas Babelan I Kabupaten Bekasi. Metode Penelitian Deskriptif dengan analisa pendekatan secara kualitatif. Teknik pengumpulan data melalui observasi dan wawancara kepada 6 orang informan penelitian dengan menggunakan instrumen pedoman wawancara. Hasil Penelitian: Isi dari SPO tata laksana ePuskesmas belum sesuai dengan ManualBook ePuskesmas, di Puskesmas masih ada unit yang belum menerapkan ePuskesmas (Unit Rekam Medis, Poli HIV, Poli Kusta, Unit Farmasi), dalam pelaksanaannya belum semua petugas dapat menggunakan ePuskesmas secara optimal, Faktor kendala utama adalah Man (Sumber Daya Manusia) masih kurang dari segi kualitas dan kuantitas, Method (Metode) pengisian ePuskesmas belum sesuai ManualBook, Material (Bahan) data yang di input ke ePuskesmas belum lengkap, kadang sistem tidak terintegrasi, Machine (Mesin) Ketersediaan sarana dan prasarana masih kurang. Kesimpulan: Penerapan ePuskesmas di Unit Rawat Jalan Puskesmas Babelan I belum optimal karena belum semua Unit menggunakan ePuskesmas sesuai dengan ManualBook. Saran: SPO tata cara penerapan ePuskesmas direvisi dan disosialisasikan untuk semua unit.Kata Kunci: ePuskesmas, SPO, Faktor kendala 
Overview of Outpatient Patient Registration Flow at Kalideres District Health Center in 2022 Trideswira; Fannya, Puteri
International Archives of Medical Sciences and Public Health Vol. 4 No. 2 (2023)
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/iamsph.v4i2.834

Abstract

Community Health Centers are one of the spearheads in terms of health services that can help achieve optimal health status. This paper reviews the implementation of health services at the Kalideres District Health Center, especially related to the flow of outpatient registration where the information system should be carried out as well as possible in accordance with its main tasks and functions. The research method used qualitative and the informants in this research were 4 Medical Records Officers and 2 patients. Standard Operational Procedures The patient reception flow at the Kalideres sub-district health center has been carried out according to applicable standards, but it appears that the steps have not been detailed and there has been no evaluation. The understanding value of the importance of registration among officers at the Kalideres District Health Center is still relatively low.
Overview of Outpatient Patient Registration Flow at Kalideres District Health Center in 2022 Trideswira; Fannya, Puteri
International Archives of Medical Sciences and Public Health Vol. 4 No. 2 (2023)
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/iamsph.v4i2.834

Abstract

Community Health Centers are one of the spearheads in terms of health services that can help achieve optimal health status. This paper reviews the implementation of health services at the Kalideres District Health Center, especially related to the flow of outpatient registration where the information system should be carried out as well as possible in accordance with its main tasks and functions. The research method used qualitative and the informants in this research were 4 Medical Records Officers and 2 patients. Standard Operational Procedures The patient reception flow at the Kalideres sub-district health center has been carried out according to applicable standards, but it appears that the steps have not been detailed and there has been no evaluation. The understanding value of the importance of registration among officers at the Kalideres District Health Center is still relatively low.
Hubungan Mutu Pelayanan Kesehatan dengan Kepuasan Pasien Poli Umum di Puskesmas Kecamatan Menteng Muhamad Al Imran Rangga Putra; Puteri Fannya; Deasy Rosmala Dewi; Muniroh Muniroh
Jurnal Medika Nusantara Vol. 3 No. 2 (2025): Jurnal Medika Nusantara
Publisher : Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59680/medika.v3i2.1802

Abstract

Quality health services are healthcare services that are patient-centered, caring, and focused on meeting the needs, expectations, and values of patients. These services serve as benchmarks for healthcare delivery and must fulfill specific requirements to ensure patient satisfaction. Patient satisfaction refers to the perceived quality of healthcare services as experienced by the patient or their closest family members. Satisfaction is achieved when optimal outcomes are obtained while considering the capabilities and circumstances of the patient or family.
Co-Authors -, Muniroh Adham, Yunan Adil Hidayat Afra, Rara Ahmad Rizky Aliyani Aliyani Alvina Amalia Amalia, Isnaini Amirah Syafiqah Zahra Anas Fajry Rhomadon Aneu Rosliana Angela Marsiana Siki Angelina Angelina Anggita Nurul Fadlilah Anisa Dyah Irawati Anisa Nur Safitri Anisa Nur Zulkarina Annida Ariyani Annisa Azzahra, Annisa Aqshal Hidayatullah Armila Astiyana Triadi Athiyyah, Hanifatul Aulia, Ni Wayan Riskita Ayu Hardianti Bagas Saputra Bangga Agung Satrya Betji Nadiana Bissilisin Brigita Natalia Br Surbakti Budi Sunaryo Budiana Gustiara Chresia Ericha Cindi Trisa Olivia Daniel Happy Putra Debbie Friscilla Carolina Manalu Dede Lisda Nurjanah Dede Lisda Nurjanah Delmi Sulastri Dessy Safutri Deta Nurfena Nurfena Dewi Kisaputri Dewi Sartika Dewi, Deasy Rosmala Dila Yuliandini Dina Munadiatu Dina Sonia Dinda Melani Safitri Diva Angelita Diva Sabina Dwi Chandrarika Putri Aulia Dwi Nurul Fadila Edi Kurnianto Endika Rachmad Fadia Eka Septiawati Faiha, Hana Fandhika, Lilin Tata Fani Nur Azizah Fathul Baari Fingky Rizki Wulandari Fiqih Nurhidayah Fretycia Laurenty Gina Sonia Hana Faiha Hardi Arissaputra Ilham Abdurohman Indawati, Laela Iqbal Tri Putra Iqbal, Muhammad Fuad Isnaini Amalia Izmi Novianita Jack Febrian Rusdi Kevin Handynata Khoirunnisa Sabiladina Lasmaria Simorangkir Lilin Tata Fandhika Lily Widjaya Lily Widjaya Lily Widjaya Listania Aisyah Putri Luthfiah Aulia Rachman M. Fuad Iqbal Maeimunah, Siti Magdalena, Selvy Manalu, Debbie Friscilla Carolina Mei Nur Khasanah Melani Aulia Mufida Mordekhai Immanuel Sitorus Muammar Dzachwani Muhamad Al Imran Rangga Putra Muhammad Arif Sutrasno Muhammad Hafiz Zuhri Munazhifah Munazhifah Muniroh Muniroh - Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh Muniroh, Muniroh Nabila Zahara Ramadan Nabilah Khairunisa Nanda Aula Rumana Navry Nanda Aprilian Nazira Nur Amalia Nicki Nugrahaningtyas Noviliana, Tiara Nur Fadilah Nur Mawaddah, Nur Nurfena, Deta Nurfena Nurhaliza Putrikama Nurmayantih Nusamina Pulungan Piter Serhalawan, Roi Putri Rafikasani Putri Syaikhu Putri, Listania Aisyah R Gumilar Hadiningrat Rahmawati, Rena Maulina Ramadhana, Nur Fatihah Adlia Ratna Sari Rifda Ulfa Andini Rifqi Fauzan Risma Ayu Fitriyani Risma Sisni Fadilla Rizky Alfiansyah Rizky Khaerunnisa Roi Piter Serhalawan Rosa Patricia Rosfita Rasyid Rosita, Annida Ulfiar Rumana, Nanda Sabiladina, Khoirunnisa Sabina, Diva Safitri, Dinda Melani Salsabella, Pradita Salsabillah Zahrah Hayati Sarah Khonsa Seastama, Komang Cyntia Noviari Selvi Damayanti Shafa Aulia Ananda Hermanto Simorangkir, Lasmaria Siswati Siswati Siswati Sonaria Tambunan Suciyanti Suciyanti Surlialy, Dewi Sutrasno, Muhammad Arif Syahrul Dwi Ramadhani Tantri Wilananda Tedja Gurat Baktina Tri Putra, Iqbal Trideswira Tryandi Rohmadoni Usman, Nadia Salim Bin Vania Rachma Putri Viatiningsih, Wiwik Vitianingsih, Wiwik Wahyudi Prasetyo Widjaja, Lily Widjaya, Lily Winda Febriarini Windiana Mega Sukmawati Wiwik Vitianingsih Yati Maryati Yenni Syafitri Yulia, Noor