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All Journal Resona : Jurnal Ilmiah Pengabdian Masyarakat Equilibrium: Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Jurnal Manajemen STIE Muhammadiyah Palopo Ganaya: Jurnal Ilmu Sosial dan Humaniora Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Mantik Jurnal Manajemen Perhotelan dan Pariwisata Journal of Innovation Research and Knowledge Jurnal Visi Manajemen (JVM) Literacy : International Scientific Journals of Social, Education, Humanities Media Bina Ilmiah Jurnal Penelitian Pendidikan Indonesia Jurnal Pengabdian Kepada Masyarakat Indonesia
Enik Rahayu
Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Efisiensi Pengeluaran Bulanan dalam Perspektif Manajemen Keuangan Pribadi: Temuan Empiris pada Penghuni Kos Rahayu Rizki Ramadhani; Enik Rahayu
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.3007

Abstract

This article aims to describe and analyze monthly expenditure efficiency from the perspective of personal financial management among boarding house residents. The problem focuses on how budgeting, expenditure control, financial recording, and priority setting are practiced by residents under limited income conditions. To address this issue, this study is grounded in personal financial management theory and behavioral finance theory, which explain individual financial decision-making processes in daily life. Data were collected through in-depth interviews, non-participant observation, and documentation involving eight residents of Azriel Randugunting Boarding House selected purposively, and were analyzed qualitatively using thematic analysis. The findings indicate that monthly expenditure efficiency is strongly influenced by the quality of personal financial management practices. Residents who consistently apply budgeting and financial recording tend to maintain a balance between income and expenses, while those without financial planning are more vulnerable to inefficient spending. Empirically, this study contributes by highlighting that boarding house residents as a group with limited financial resources, exhibit distinctive financial management behaviors, where expenditure efficiency is shaped more by financial discipline and awareness than by income level itself.
Digital Service Experience dan Loyalitas Pelanggan: Studi Perbandingan Bank CIMB Niaga dan Hotel Bintang Empat Widi Maulana Kurnia Aji; Enik Rahayu
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2990

Abstract

This article aims to describe and compare digital service experiences and their role in shaping customer loyalty in CIMB Niaga Bank and four-star hotels in Semarang City. The study focuses on how digital service experience patterns are perceived by customers and how these experiences influence loyalty across two service industries with distinct service characteristics.  Data were collected through in-depth interviews with CIMB Niaga customers and guests of four-star hotels, supported by digital service documentation and customer reviews, and analyzed qualitatively using thematic analysis and cross-case comparison. The findings indicate that in the banking industry, digital service experience is centered on security, system reliability, and service consistency as the foundation for building trust and long-term customer loyalty. In contrast, the hospitality industry emphasizes ease of access to information, clarity of digital communication, and service responsiveness, which influence revisit intention and customer recommendations. This study concludes that digital service experience plays a strategic role in shaping customer loyalty; however, its management must be aligned with the characteristics of each service industry.
Analisis Efektivitas Strategi Manajemen Keuangan dalam Mengendalikan Arus Kas dan Modal Kerja Firman Waruwu; Enik Rahayu
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2986

Abstract

This article aims to analyze the effectiveness of financial management strategies in controlling cash flow and working capital at Kurnia Karangjati Supermarket. The problem focuses on how financial management strategies are implemented in daily operational practices and the extent to which these strategies support operational continuity and financial stability in a local retail business. To approach this issue, theories of financial management, cash flow management, and working capital management are employed. Data were collected through in-depth interviews, direct observation, and documentation involving parties responsible for financial and operational management, and were analyzed using a qualitative descriptive approach. The findings indicate that the financial management strategies applied are relatively simple and oriented toward short-term operational needs, relying on daily cash monitoring, routine recording of cash inflows and outflows, operational cost control, and gradual inventory management. These strategies are effective in maintaining daily cash availability and working capital flexibility; however, they are not yet supported by formal budgeting and systematic cash flow analysis. This study concludes that strengthening financial planning and periodic evaluation is essential to improve the sustainability and effectiveness of financial management in local retail businesses.
Pengalaman Karyawan Operasional PT Sam Sam dalam Mengelola Penghasilan Bulanan dan Stres Keuangan William Wanseven Gulo; Enik Rahayu
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2991

Abstract

This article aims to describe the experiences of operational employees at PT Sam Sam in managing their monthly income and to understand the forms and meanings of financial stress they experience. The problem focuses on limited income, personal financial management practices, and their implications for employees’ psychological conditions and work experiences. To approach this issue, the study draws on theories of behavioral finance, financial literacy, and transactional stress. Data were collected through in-depth interviews with six operational employees who had a minimum of five years of work experience, supported by limited observation and document review, and analyzed qualitatively using thematic analysis. The findings indicate that employees’ monthly income management remains simple and primarily oriented toward meeting short-term basic needs, with limited formal financial planning and risk management. This condition contributes to the emergence of financial stress, which is perceived as psychological pressure arising from uncertainty in fulfilling family needs and coping with unexpected expenses. This study concludes that income management experiences and financial stress are closely interconnected and highlights the importance of enhancing employees’ financial management capacity as part of efforts to support employee well-being and sustainable work performance.
Peran Disiplin Kerja dalam Meningkatkan Kinerja Karyawan pada Klinik Larizma Husada Agnes Elsy Wardhany Sihura; Enik Rahayu
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2982

Abstract

This article aims to analyze the role of work discipline in improving employee performance at Larizma Husada Clinic in Harjosari, Bawen District, Semarang Regency. The problem focuses on how work discipline is implemented in service activities and its implications for employee performance and the quality of services perceived by patients. To address this issue, this study is grounded in human resource management theory and employee performance theory. This research employs a qualitative approach with a descriptive qualitative design. Data were collected through in-depth interviews, direct observation, and documentation involving informants consisting of clinic management, clinic employees, as well as patients or patients’ family members. The data were analyzed qualitatively through the stages of data reduction, data presentation, and conclusion drawing. The results indicate that employee work discipline is reflected in punctuality, compliance with standard operating procedures, job responsibility, and service ethics, which play an important role in improving work orderliness, task effectiveness, and the quality of health services. This study concludes that work discipline is not only understood as a formal obligation but also as a professional commitment and moral responsibility in providing optimal health services, thereby contributing to improved employee performance and overall clinic service quality.
Efisiensi Penggunaan Modal Kerja pada Agen BRILink dalam Menghadapi Tantangan Ekonomi: Studi Kasus Agen BRILink Jamroh Jamroh; enik rahayu
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2987

Abstract

This article aims to analyze the efficiency of working capital utilization at BRILink Agent Arnawama Klepu in facing dynamic economic challenges. The problem focuses on how working capital management is implemented to maintain liquidity, ensure operational continuity, and support business sustainability amid fluctuations in service demand and changing economic conditions within the community. To address this issue, the study employs theoretical frameworks of working capital management, liquidity theory, and operational efficiency in the context of micro financial service enterprises. Data were collected through in-depth interviews with the agent manager and related parties, direct observation of daily operational activities, and supporting documentation, and were analyzed qualitatively using an interactive analysis model. The findings indicate that working capital management at BRILink Agent Arnawama Klepu has been relatively efficient in supporting daily transaction activities and maintaining sufficient cash availability to meet customer needs. However, the achieved efficiency remains operational in nature and has not yet been fully supported by systematic financial planning and structured financial record-keeping. This study concludes that strengthening working capital management through more structured cash planning and orderly financial recording is a strategic step to enhance efficiency, maintain business stability, and improve the adaptability of BRILink Agents in responding to future economic challenges.
EVALUASI PENGGUNAAN METODE VALUE ENGINEERING PADA PEKERJAAN KONSTRUKSI JEMBATAN SEI IDAN KABUPATEN KUTAI BARAT Servasius Gervasius Zalukhu; Enik Rahayu
Media Bina Ilmiah Vol. 20 No. 2: September 2025
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to explore organizational culture and its impact on employee work motivation at Indomaret, Gembong branch, Karang Jati. The research employed a qualitative approach using in-depth interviews with nine informants, consisting of cashiers, store attendants, and logistics/warehouse staff. The findings reveal that organizational culture significantly influences employee motivation levels, although perceptions vary across divisions. Store attendants generally perceive the work culture as positive and exhibit high motivation. Cashiers show mixed perceptions, influenced by shift systems and daily workload conditions. In contrast, most logistics and warehouse staff experience high physical workloads, lack of appreciation, and low work motivation. These findings indicate that a participative, communicative, and fair work culture can effectively enhance employee enthusiasm and motivation. This study offers practical contributions for management in creating and fostering an organizational culture that supports employee well-being and productivity, particularly in the retail sector.
Co-Authors Adelia Hidayatunnisa Agnes Elsy Wardhany Sihura Aprilliana Dwi Handayani Arniman Harefa Aswan, Mukhamad Kholil Ayu Rahayu Bayu Ade Prabowo Bernad Adi Juang Eho Giawa Bima Prahar Adilase C. Susmono Widagdo Denik Risyanti, Yustina Derita Telaumbanua Elisabeth Yusri Ratna Nehe Erna Nur Wahidah Firman Waruwu Ganda Subrata Hardiani, Wenefrida Ardhian ayu Hendrajaya Hendrajaya Hendrajaya Jamroh Jamroh Julian Andriani Putri Marhendi, Mengku Mencari Lase Mesaria Zendrato Muhammad Fakhri Hanif Palupi Martasari Palupiningtyas, Dyah Pranoto Pranoto Rahayu Rizki Ramadhani Rizki Miftah Samtono Samtono Sapto Supriyanto Septa Intiar Servasius Gervasius Zalukhu Shanhaji Shanhaji Sukrisno Sukrisno Syamsul Hadi Tri Maryani Widi Maulana Kurnia Aji William Wanseven Gulo Wita Retenia Gulo Yuliamir, Henry Yuniarto Satatoe R