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All Journal Journal of Indonesian Tourism and Development Studies Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat Tourism Scientific Journal JURNAL HOSPITALITI DAN PARIWISATA Jurnal Abdi Masyarakat Indonesia Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Ilmu Pariwisata Hospitaliti
Bet El Silisna Lagarense, Bet El Silisna
Politeknik Negeri Manado
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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PENGEMBANGAN PARIWISATA OLAHRAGA UNTUK MENINGKATKAN PELUANG KERJA DI ERA EKONOMI KREATIF DI SULAWESI UTARA Lagarense, Bet El SIlisna; Walansendow, Agustinus; Lagarense, Jeskrispen
Jurnal Ilmu Pariwisata Vol. 4 No. 1 (2025): Jurnal Ilmu Pariwisata
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

Sport tourism is an alternative tourism model with significant potential to drive economic growth andjob creation, especially in the era of the creative economy. This study aims to identify the potentials,challenges, and development strategies of sport tourism to enhance employment opportunities in thetourism sector and local economies. A descriptive-qualitative approach was employed, utilizingliterature studies, field observations, and interviews with tourism actors, sports communities, and localstakeholders. The results indicate that sport tourism can generate a variety of direct and indirect jobopportunities, including sports guides, event organizers, fitness instructors, and supporting MSMEs inNorth Sulawesi. Therefore, collaboration among stakeholders, infrastructure development, and humanresource training oriented toward the integration of sports, tourism, and creative innovation areessential. This study concludes that developing sport tourism is a relevant and sustainable strategy tosupport the creative economy and broaden employment access at both local and national levels
Design of Savana Hills Ecotourism Tracking Route in Pulisan Village, Likupang Regency, North Minahasa Lagarense, Bet El Silisna; Pesik, Mex Usmeni; Walansendow, Agustinus
Agrokreatif: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 10 No. 2 (2024): Agrokreatif Jurnal Ilmiah Pengabdian Kepada Masyarakat
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/agrokreatif.10.2.166-174

Abstract

The community service program with the students focuses on Pulisan Village, which is in the Likupang KEK (Special Economic Zone) area and a super-priority tourism destination. Pulisan has many attractions, including beaches, islands, and sea. However, Pulisan also needs new tourist attractions, specifically terrestrial tourist attractions, to distribute tourist visits well. Therefore, a community service program with students is carried out in collaboration with partners, namely tourism care groups entitled Designing the Savana Hill Ecotourism Tracking Route in Pulisan Village, Likupang, North Minahasa Regency. The method used was direct assistance to the community, in this case, the Pulisan Village tourism awareness group responsible for developing the Pulisan Tourism Village. The design of the ecotourism tracking route used mapping technology to determine the direction and location points created, as well as stopping points along the Pulisan Savana Hill tracking route. With the Savana Hill tracking route, tourist visits are focused on the sea, islands, and beaches, and they are distributed to Savana Hill using the designed tracking route. The community service program with students resulted in an output, namely the design of a tracking route with three stopping points (shelters).
ANALISIS PENANGANAN GUEST COMPLAIN DALAM MENINGKATKAN KUALITAS PELAYANAN FRONT DESK HARRIS HOTEL BATAM CENTER Lagarense, Bet El Silisna; Angsana, Jesel Erlangga B; Warroka, Margaretha N; Bawole, Merryany Theovanny; Towoliu, Benny I
HOSPITALITI DAN PARIWISATA Vol 8 No 1 (2025): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i1.147

Abstract

his study aims to analyze the impact of front office service quality on customer satisfaction in handling guest complaints at HARRIS Hotel Batam Center. The research method used is a qualitative approach, gathering data through observations made during an internship at HARRIS Hotel Batam Center. Data collection is conducted using a combination of documentation through reviews to determine the volume of complaints about the hotel and assess how front office service quality impacts customer satisfaction. The results show that front office service quality has a significant effect on customer satisfaction. This finding suggests that improving service quality in the front office can enhance customer satisfaction, which in turn can increase customer loyalty and benefit the hotel. This study contributes to hotel management's efforts to improve service quality and customer satisfaction
PEMANFAATAN MEDIA SOSIAL SEBAGAI SARANA PROMOSI HOME STAY DALAM MENINGKATKAN JUMLAH TAMU DI DESA WISATA BUDO Lagarense, Bet El SIlisna; Tongko, Tesya Tiara; Sangari, Fonny
HOSPITALITI DAN PARIWISATA Vol 8 No 2 (2025): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i2.153

Abstract

This study aims to analyze the use of social media as a promotional tool for homestays in increasingtourist visits to Budo Tourism Village. The research employs a descriptive qualitative approach withdata collection techniques including observation, in-depth interviews, and documentation. The mainfocus is on three social media platforms—Facebook, Instagram, and TikTok used by homestaymanagers and local tourism actors. The findings reveal that consistent and creative use of social mediacan expand promotional reach, build a positive destination image, and attract visitors, particularlyfrom the younger generation. Moreover, local community involvement in content creation enhances theauthenticity of the tourism village narrative. These findings offer practical contributions to thedevelopment of community-based digital promotion strategies in rural tourism destinations.
STRATEGI PENGEMBANGAN DAN PENGELOLAAN HOMESTAY DI DESA WISATA KULU Caroles, Krisliana Putri Ema; Lagarense, Bet El SIlisna; Polii, Bernadain D.
HOSPITALITI DAN PARIWISATA Vol 8 No 2 (2025): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v8i2.154

Abstract

This study aims to analyze the development and management strategies of homestays in Kulu TourismVillage as part of efforts to improve service quality and community-based tourism attractiveness. Theresearch employed a qualitative approach with data collection techniques including in-depthinterviews, participatory observation, and documentation. The findings reveal that the developmentstrategies focus on enhancing local human resource capacity through hospitality training, digitalpromotion, and the utilization of local cultural and natural assets. Meanwhile, the managementstrategies emphasize community-based governance, collaboration with village authorities and tourismagencies, and service standardization. Major challenges include limited infrastructure, humanresources, and access to digital marketing. Therefore, a sustainable collaborative approach involvinglocal communities, government, and tourism stakeholders is essential to support homestays as a pillarof the local economy in Kulu Tourism Village
IMPLEMENTASI KULINER TRADISIONAL MINAHASA SEBAGAI UNIQUE SELLING POINT DALAM PENINGKATAN DAYA SAING HOTEL: STUDI KASUS ROGERS HOTEL MANADO Agustinus Walansendow; Bet El Silisna Lagarense; Jeskrispen Lagarense
Jurnal Hospitaliti Vol. 4 No. 2 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

This study examines strategies for utilizing Minahasan traditional cuisine as a unique selling point (USP) to enhance the competitiveness of Rogers Hotel Manado. As a four-star hotel strategically located in the center of Manado City, Rogers Hotel faces intense competition from similar hotels offering standard facilities and services. Minahasan traditional cuisine, rich in flavor and cultural value, possesses significant potential as product differentiation that can create unique experiences for guests. This research employs a qualitative method with a case study approach through in-depth interviews with Rogers Hotel management, executive chef, food and beverage department staff, and hotel guests. Data was also collected through direct observation of kitchen and restaurant operations, as well as documentary studies of menus, marketing strategies, and guest satisfaction data. The findings reveal that Rogers Hotel has integrated Minahasan traditional cuisine through breakfast buffets featuring local specialties, signature dishes in the restaurant, and Minahasan-themed culinary events. This implementation has positively impacted the hotel with a 15% increase in occupancy rate during specific periods, improved guest satisfaction particularly among international tourists, and strengthened brand image as a hotel that promotes local wisdom. Success factors include management commitment, partnerships with local suppliers, chef competency in preparing traditional dishes to international standards, and promotional strategies through social media and collaboration with travel agents. Challenges encountered include taste standardization to maintain authenticity while meeting international guest preferences, continuity of quality ingredient supply, and educating guests about Minahasan culinary philosophy.
POTENSI DAN TANTANGAN PENGEMBANGAN INDUSTRI MICE DI SULAWESI UTARA: ANALISIS DAYA SAING DESTINASI Bet El Silisna Lagarense; Tedy Valens Silape; Sri Martini; Jelly Netty Sendow
Jurnal Hospitaliti Vol. 4 No. 2 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

The MICE (Meeting, Incentive, Convention, and Exhibition) industry has become a strategic tourism segment in driving regional economic growth. This research aims to analyze the potential and challenges of MICE industry development in North Sulawesi and examine destination competitiveness within the context of national and regional MICE markets. North Sulawesi possesses geographical advantages as the gateway to Eastern Indonesia, supported by adequate hotel infrastructure and international accessibility through Sam Ratulangi International Airport. However, MICE development in this region still faces various challenges including limited large-capacity convention venues, suboptimal stakeholder coordination, and restricted destination promotion. Employing a qualitative descriptive analysis approach and destination competitiveness assessment, this research identifies key factors affecting MICE development in North Sulawesi. The findings indicate that although North Sulawesi has significant potential in tourism attractions, culture, and regional connectivity, a comprehensive development strategy is required encompassing MICE infrastructure enhancement, human resource capacity building, and synergy among government, hospitality industry, and business operators. This research is expected to provide strategic recommendations for sustainable MICE industry development in North Sulawesi.
IDENTIFIKASI DAN ANALISIS POTENSI KELURAHAN KARANG RIA DALAM MENDUKUNG PENGEMBANGAN DESTINASI WISATA LOKAL Kondoj, Telly Hetty Isje; Sendow, Deby Christiani; Takaendengan, Mita Erdiaty; Lagarense, Bet El Silisna
HOSPITALITI DAN PARIWISATA Vol 9 No 1 (2026): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v9i1.160

Abstract

Manado City is one of the cities known as a Tourist Destination Area in the Eastern Region of Indonesia. The Manado City Government wants to develop sectors that are directly related to economic improvement, including the Tourism sector. Daseng Karangria is one of the potential culinary tourism areas that supports the development of tourism in Manado City. This research aims to identify the potentials of Daseng Karangria Culinary Tourism. A qualitative descriptive method is used in this study using a SWOT (Stenght, Weakness, Oppurtunity, Threats) analysis approach . The data collection technique is to make observations in the field and communicate with MSMEs, visitors and the local government. And the results show that Daseng Karangria has a strong culinary tourism potential supported by infrastructure, infrastructure, visitors, income and various types of food and beverage culinary menus. This study concludes that Daseng Karangria has great potential in supporting tourism in Manado City, and the right development and promotion can further maximize its contribution to the tourism sector.
DETERMINASI FAKTOR-FAKTOR PENENTU MINAT KUNJUNGAN ULANG WISATAWAN PADA HOMESTAY DESA WISATA BUDO Rengkuan, Vigilia A.M; Lagarense, Bet El SIlisna; Gumolili, Youdy Joseph Hendrik
HOSPITALITI DAN PARIWISATA Vol 9 No 1 (2026): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v9i1.162

Abstract

Pariwisata menjadi salah satu sektor penting dalam pembangunan ekonomi daerah, termasuk melalui pengembangan desa wisata. Salah satu elemen utama dalam desa wisata adalah homestay yang menawarkan pengalaman tinggal bersama masyarakat lokal. Desa Wisata Budo di Kecamatan Wori merupakan salah satu desa wisata yang sedang berkembang dan memiliki potensi alam yang tinggi, seperti hutan mangrove dan wisata bahari. Homestay menjadi bentuk akomodasi yang mendukung pengalaman wisatawan di desa ini. Namun demikian, belum banyak penelitian yang mengkaji secara khusus faktor-faktor yang memengaruhi minat kunjungan ulang tamu terhadap homestay di Desa Wisata Budo. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis faktor- faktor yang memengaruhi minat kunjungan ulang tamu pada homestay di Desa Wisata Budo. Penelitian menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan studi pustaka. Teknik analisis data dilakukan menggunakan model interaktif Miles dan Huberman, yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa terdapat lima faktor utama yang memengaruhi minat kunjungan ulang tamu, yaitu: daya tarik wisata, kualitas pelayanan, harga, fasilitas, dan aksesibilitas. Faktor yang paling dominan adalah daya tarik wisata dan kualitas pelayanan. Temuan ini diharapkan dapat menjadi acuan bagi pengelola homestay dan pemangku kepentingan dalam mengembangkan homestay secara berkelanjutan dan berbasis pada potensi lokal
ANALISIS PERSEPSI TAMU TERHADAP FASILITAS HOTEL NOVOTEL MANADO BERBASIS OTA (ONLINE TRAVEL AGENT) Manadake, Florensia Grifit Junior; Lagarense, Bet El SIlisna; Sinolungan, Linda
HOSPITALITI DAN PARIWISATA Vol 9 No 1 (2026): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v9i1.163

Abstract

This study aims to analyze guest perceptions of the facilities at Hotel Novotel Manado based on reviews posted on various online travel agent (ota) platforms such as traveloka, agoda, booking.com, tripadvisor, accor hotels, kayak, and skyscanner. in today’s digital era, customer reviews on online platforms have become a key indicator reflecting the quality of hotel services and facilities from the consumer’s perspective. This research employs a descriptive qualitative approach using content analysis on 50 purposively selected guest reviews. the reviews were analyzed and categorized into five main themes: room & cleanliness, restaurant & breakfast, swimming pool & gym, staff service, and additional facilities. The findings reveal that room conditions and cleanliness are the primary focus of guest perceptions, followed by staff service and breakfast quality. most reviews express positive sentiments, particularly regarding room comfort and staff friendliness, although some criticisms were noted concerning cleanliness, food variety, and additional facility quality. these insights serve as valuable input for the hotel to enhance service quality amid growing digital competition.
Co-Authors Agu, Chrisanta Disteni Agustinus Walansendow Agustinus Walansendow agustinus walansendow Aldi B.K.T Kaunang Andih, Deisy C Angsana, Jesel Erlangga B Bawole, Merryany Theovanny Caroles, Krisliana Putri Ema Darael, Jane Deby Cnristiyani Sendow Djamali, Radjab Gumolili, Youdy Joseph Hendrik Jelly Netty Sendow Jeskrispen Lagarense Kamagi, Jongky Wuner Karawuan, Maykel A.J Kondoj, Telly Hetty Isje Kondoj, Telly Hetty Isye Kumaat, Hendry Moudy Lagarense, Helni Desty Yanice Lagarense, Jeskrispen Langi, Madeleine P.V Lumare, Mercy Ariane Lumataw, Jane Arthur Manadake, Florensia Grifit Junior Mantjari, Josua Mex U. Pesik Mex Usmeny Pesik Mita Erdiaty Takaendengan Mita Takaendengan Moon, Helena Mozes, Exsel Nelson Alexander Oktavianus Lintong Pangemanan, Jemmy Rudolf Pangkey, Stevie Pesik, Mex Usmeni Polii, Bernadain D. Ponto, Britza Kenzi Rauf, Fitriani Fiany Rengkuan, Vigilia A.M Ruslani, Ruslani Sangari, Fonny Sangari, Fonny Erny Sinolungan, Linda Sri Martini Sri Soeyati Takaendengan, Mita Erdiati Tangkau, Kezia Waya Tedy Valens Silape Tenda, Pratidina Tombeg, Marthen Tongko, Tesya Tiara Towoliu, Benny I Tulandi, Dea Fitri Tuwaidan, Altje Ellen Warroka, Margaretha N Wewengkang, Silvana A Wijanarko, Sony