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All Journal Journal of Indonesian Tourism and Development Studies Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat Tourism Scientific Journal JURNAL HOSPITALITI DAN PARIWISATA Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Ilmu Pariwisata Hospitaliti
Bet El Silisna Lagarense, Bet El Silisna
Politeknik Negeri Manado
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Pengaruh Kualitas Pelayanan Room Attendant Terhadap Kepuasan Tamu Crew Pesawat Pada Novotel Bali Ngurah Rai Airport Ponto, Britza Kenzi; Lagarense, Bet El Silisna; Karawuan, Maykel A.J
HOSPITALITI DAN PARIWISATA Vol 7 No 2 (2024): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v7i2.142

Abstract

Ghazali, D. (2021). Analisis Kinerja Keuangan Sebelum Dan Sesudah Stock Split Pada Perusahaan Yang Terdaftar Di Bursa Efek Indonesia Pada Tahun 2018 Dan2019 (Doctoral dissertation, Universitas Islam Negeri Sultan Syarif Kasim Riau). Irawan, D., & Kusuma, N. (2019). Pengaruh struktur modal dan ukuran perusahaan terhadap nilai perusahaan. JurnalAktual STIE Trisna Negara, 17(1), 66-81. Kurniawati, T., Irawan, B., & Prasodjo, A. (2019). Analisispengaruh kualitas pelayanan, harga, dan brand image terhadap kepuasan konsumen restoran pizza hut cabangJember. E-Journal Ekonomi Bisnis Dan Akuntansi, 6(2), 147-151. Lengkey, J. L., Towoliu, B., & Djamali, R. (2015). Pengaruhkualitas pelayanan room attendant terhadap kepuasan tamuhotel. Hospitality and Tourism, 2 (1). Mahdy, E., & Ghozali, I. (2012). Analisis Pengaruh Locus Of Control dan Kompleksitas Tugas Audit Terhadap Kinerja Auditor Internal (Studi Pada Auditor Internal PemerintahYang Bekerja Pada Inspektorat Provinsi Jawa Tengah) (Doctoral dissertation, Fakultas Ekonomika dan Bisnis). Prabandari, S. B. (2023). Pengaruh brand loyalty dan brand image terhadap keputusan pembelian pada konsumenmamy poko pants di Desa Bulupasar Kecamatan PaguKabupeten Kediri (Doctoral dissertation, IAIN Kediri). Prasetio, A. (2012). Pengaruh kualitas pelayanan dan hargaterhadap kepuasan pelanggan. Management Analysis Journal, 1(1). Rumekso, C. A. M. A. (2019). Peran public relations dalammembentuk citra positif di Kusuma Agrowisata Resort and Convention Hotel Batu (Doctoral dissertation). Somantri, G. R. (2005). Memahami metode kualitatif. Makara Human Behavior Studies in Asia, 9(2), 57-65. Sulistiono, A. B., & SOFYAN, S. (2010). Pengaruh KualitasPelayanan, Fasilitas dan Lokasi Terhadap Keputusan Menginap (Studi Pada Tamu Hotel Srondol Indah Semarang) (Doctoral dissertation, Universitas Diponegoro). Supranto, J. (2011). Pengukuran tingkat kepuasan pelanggan: untuk menaikkan pangsa pasar/oleh J. Supranto. Tjiptono, F., & Diana, A. (2022). Manajemen dan Strategi Kepuasan Pelanggan. Penerbit Andi. Valarie, A., Parasuraman, A., & Berry, L. L. (2008). AnalisisKepuasan Nasabah Terhadap Pelayanan Bank Mandiri(Persero) Tbk Di Bagian Retail & Consumer Risk Group. Wardani, D. K. (2020). Pengujian Hipotesis (deskriptif, komparatif dan asosiatif). Lppm Universitas Kh. A. Wahab Hasbullah.
Kreasi Cipta Kemasan Veggie Rice Roll Berbahan Dasar Beras Merah dan Daun Leilem Bumbu RW Agu, Chrisanta Disteni; Lagarense, Bet El Silisna; Wewengkang, Silvana A
HOSPITALITI DAN PARIWISATA Vol 7 No 2 (2024): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v7i2.144

Abstract

Penelitian ini menggunakan kemasan berbahan dasar bambu, karena bambu merupakan salah satu tanaman yang mudah untuk ditemui pada setiap daerah, dengan bentuk yang biasa digunakan khususnya untuk olahan kemasan, bambu juga memiliki potensi tinggi untuk bidang perekonomian juga memiliki segudang manfaat untuk konversasi ekosistem disekitarnya.Produk kemasan ramah lingkungan ini dapat terurai di alam, kemasan yang di produksi dengan bahan bambu juga tahan panas dan dingin.Bagi masyarakat kemasan dari bambu sudah lama digunakan sebagai kemasan tradisional yang biasa digunakan untuk makanan, oleh-oleh, dan lain-lain. Dengan demikian, penelitian ini menghasilkan Veggie Rice Roll dengan beras merah dan isian daun leilem bumbu RW serta kemasannya yang terbuat dari bahan dasar bambu yang diharapkan dapat bermanfaat bagi pembaca, masyarakat, dan industri kuliner. Kata Kunci: bambu, kemasan,veggie rice roll
Analisis Strategi Pelaku Bisnis Perhotelan Dalam Mendukung Pariwisata Kota Manado Langi, Madeleine P.V; Lagarense, Bet El Silisna; Lintong, Oktavianus
HOSPITALITI DAN PARIWISATA Vol 7 No 2 (2024): JURNAL HOSPITALITI DAN PARIWISATA
Publisher : PolimdoSains

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35729/jhp.v7i2.146

Abstract

Pariwisata merupakan salah satu sektor penting dalam pertumbuhan ekonomi pada suatu wilayah. Dampak pariwisata juga begitu besar dalam membantu melestarikan budaya, sejarah maupun tradisi lokal. Pengelolaan pariwisata yang efektif dapat memberikan pengaruh yang positif terhadap pertumbuhan ekonomi serta industri untuk meningkatkan pengembangan pariwisata khususnya Kota Manado. Pengembangan pariwisata memiliki dampak yang cukup signifikan dalam berbagai aspek yang dimulai dari, dampak ekonomi, yang dapat meningkatkan pendapatan masyarakat, dengan meningkatnya lapangan pekerjaan yang tersedia lalu dampak sosial, lewat pengembangan pariwisata yang memberikan kesadaran terhadap warisan sejarah dan budaya dari daerah lokal. Terdapat kendala yang dihadapi dalam pengelolaan bisnis perhotelan seperti, persaingan kualitas dengan harus adanya strategi pemasaran yang kuat dan diferensiasi yang jelas. Lalu perrlu menganalisis mengenai strategi pemasaran yang dilakukan dengan efektif untuk menarik wisatawan. Penelitian ini menggunakan metode penelitian kualitatif, yang bertujuan untuk menganalisis Bisnis Perhotelan Dalam Pengembangan Pariwisata di Kota Manado, dengan menggunakan teknik pengumpulan data berupa wawancara langsung pada pihak manajemen hotel khususnya pada bagian penjualan dan marketing, serta melakukan survey online guna mengetahui promosi-promosi seperti apa yang dilakukan oleh pihak hotel melaui media sosial. Hasil penelitian yang telah di lakukan membuktikan bahwa bisnis perhotelan memiliki pengaruh besar dalam pengembangan sektor pariwisata yang ada di Kota Manado sebab berperan penting dalam menyediakan sarana akomodasi bagi para wisatawan, sehingga dapat memberikan pendapatan pada hotel. Kesimpulan yang dapat ditarik adalah, pada prinsipnya masing-masing dari pihak pengelola Hotel memiliki strategi masing-masing dalam memajukkan masing-masing hotel, namun memiliki standarisasi yang sama, yaitu bagaimana bisa memberikan pelayanan yang terbaik sesuai dengan kemampuan dan fasilitas Hotel. Soal persaingan dan mutu adalah internal masing-masing pengelola.
PENGEMBANGAN JALUR TREKKING GUNUNG DAPI DAPI UNTUK PENGUATAN ATRAKSI WISATA DI DESA BUDO, KAB. MINAHASA UTARA PROVINSI SULAWESI UTARA Bet El Silisna Lagarense; Mex U. Pesik
Jurnal Ilmu Pariwisata Vol. 3 No. 02 (2024): (in press) Jurnal Ilmu Pariwisata
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

Budo Village is a Tourism Village in the District. North Minahasa is in the top 50 in the 2022 Indonesian Tourism Village Award event held by the Indonesian Ministry of Tourism and Creative Economy. Budo Village currently relies on the mangrove trail tourist attraction which already receives 200-250 tourist visits per day, both local and international. In developing the main tourist attraction, namely the Mangrove trail, Budo Village, it turns out that it has started to experience overcrowding at one point, so a new tourist attraction is needed as an alternative attraction in Budo Village, namely Trekking of Mount Dapi Dapi which has beautiful natural view. This research focused is aims to design the Mount Dapi-Dapi for Ecotourism trekking trail to attract.
ANALISIS REVIEW ONLINE TERHADAP REPUTASI HOTEL NOVOTEL GOLF RESORT AND CONVENTION CENTER MANADO Bet El Silisna Lagarense; Mita Takaendengan; Aldi B.K.T Kaunang
Jurnal Hospitaliti Vol. 3 No. 2 (2024): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

One of the advancements in technology is the internet. Internet services can be accessed freely from anywhere and anytime with a website. By utilizing a website or application, one of the benefits is helping us find information quickly. Online reviews, as part of internet usage, are systems often integrated into applications and websites. These reviews are very helpful for prospective customers to assess product quality accurately. By examining guest reviews, potential customers can evaluate how good the products or services of a company are. Qualitative research, which is descriptive and emphasizes analysis, process, and meaning from the subject's perspective, is highlighted in this study. It uses a theoretical basis as a guide to ensure the research focus aligns with real-world facts. Unlike quantitative methods, qualitative research produces findings that cannot be obtained through statistical procedures or measurement methods. Based on the author's analysis, online reviews significantly impact a hotel's reputation. This study aims to answer the research question on "online review analysis of the reputation of the hotel Novotel Golf Resort and Convention Center Manado." The results indicate that several applications show negative reviews about the hotel, affecting its reputation and reducing customer interest in staying there. 
DESAIN PERENCANAAN PENGEMBANGAN DESTINASI WISATA PANTAI CANADA KOTA BITUNG UNTUK PENINGKATAN KUALITAS INFRASTRUKTUR, LAYANAN PARIWISATA DAN DAYA TARIK KAWASAN BERBASIS KEBERLANJUTAN Tombeg, Marthen; Pangkey, Stevie; Lagarense, Bet El Silisna; Mozes, Exsel
Jurnal Ilmu Pariwisata Vol. 4 No. 1 (2025): Jurnal Ilmu Pariwisata
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

Perencanaan desain untuk destinasi wisata pesisir di Kanada, Kota Bitung, dengan fokus pada pembangunan berkelanjutan dan peningkatan daya tarik wisata. Kota Bitung memiliki sumber daya alam yang kaya, khususnya di sektor pariwisata pesisir, tetapi masih menghadapi tantangan dalam pengelolaan dan pengembangan destinasi. Penelitian ini menggunakan pendekatan kualitatif, mengumpulkan data melalui observasi, wawancara, dan dokumentasi tinjauan pustaka. Hasil penelitian menunjukkan bahwa desain destinasi wisata pesisir harus mempertimbangkan aksesibilitas, infrastruktur, dan fasilitas pendukung yang memadai. Lebih lanjut, keterlibatan masyarakat lokal dalam proses perencanaan sangat penting untuk memastikan keberlanjutan dan penerimaan destinasi . Studi ini juga mengidentifikasi elemen desain yang dapat meningkatkan pengalaman wisatawan, seperti ruang publik yang nyaman, fasilitas rekreasi, dan promosi budaya lokal. Rekomendasi yang dihasilkan dari studi ini meliputi desain untuk pengembangan Pantai Kanada tanpa merusak keindahan alamnya, meningkatkan sumber daya masyarakat, dan mendorong kolaborasi antara pemerintah dan sektor swasta dalam manajemen destinasi. Dengan demikian, perencanaan destinasi wisata pantai di Kanada, Kota Bitung, diharapkan dapat memberikan dampak positif bagi perekonomian lokal dan meningkatkan kualitas hidup masyarakat setempat. Kata kunci: Desain perencanaan, destinasi wisata, pantai, Kota Bitung, keberlanjutan.
KOORDINASI OPERASIONAL DALAM LAYANAN F&B HOTEL: STUDI EMPIRIS PADA HOTEL IBIS MANADO CITY CENTER BOULEVARD Lagarense, Bet El Silisna; Walansendow, Agustinus; Wijanarko, Sony; Lagarense, Jeskrispen
Jurnal Hospitaliti Vol. 4 No. 1 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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This study aims to analyze operational coordination within the Food and Beverage (F&B) Service at the Ibis Manado City Center Boulevard Hotel Restaurant, focusing on the factors influencing effective staff coordination. The research addresses the responsibilities, duties, as well as the inhibiting and supporting factors affecting daily work coordination. The literature review covers theories on restaurants and their types, definitions of coordination, as well as the roles, skills, personality traits, and work motivation relevant to F&B Service personnel. A qualitative method was employed, using observation and documentation for data collection, and data analysis was conducted through data reduction, presentation, triangulation, and conclusion drawing. Findings reveal that inadequate coordination skills contribute to poor staff communication, negatively impacting professionalism in service operations. A case study at the hotel restaurant highlights coordination issues and identifies managerial aspects that require attention by F&B management. The study concludes that coordination skills are essential for enhancing professionalism and operational effectiveness. It is recommended that all F&B Service staff actively engage in continuous coordination to maintain effective communication and achieve shared organizational goals. Keywords: Coordination, Communication, Skills, Responsibility
PENERAPAN STANDAR HYGIENE DAN SANITASI DALAM OPERASIONAL DAPUR HOTEL: STUDI KASUS F&B PRODUCT HOTEL ARYADUTA MANADO Walansendow, Agustinus; Lagarense, Bet El SIlisna; Lagarense, Helni Desty Yanice
Jurnal Hospitaliti Vol. 4 No. 1 (2025): Jurnal Hospitaliti
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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Abstract

The implementation of hygiene and sanitation standards is a crucial aspect of hotel kitchen operations, particularly in the Food and Beverage (F&B) Product Department. These practices include maintaining the cleanliness of kitchen equipment, ensuring hygienic behavior among kitchen staff, and handling food ingredients safely and properly. This study aims to analyze the application of hygiene and sanitation standards in food production processes and to identify key factors that must be considered to produce high-quality and safe food products. This research employs a descriptive qualitative approach, with data collected through direct observation, interviews, and documentation. The findings reveal that some staff members in the F&B Product Department of Aryaduta Hotel Manado have not fully implemented proper hygiene and sanitation standards during food processing. Several hygiene procedures are still neglected in daily kitchen operations, although some staff have shown good adherence to these standards. These findings highlight the need to improve compliance with hygiene and sanitation procedures to ensure the quality and safety of food served to hotel guests. Keywords: hygiene and sanitation, product quality, hotel kitchen, F&B kitchen
Creative Economy and Gender Empowerment in Tourism: Investigating Bartender Training for Women in Batu Putih Bawah Village Pesik, Mex Usmeni; Lagarense, Bet El Silisna; Walansendow, Agustinus; Pangemanan, Jemmy Rudolf; Kondoj, Telly Hetty Isye; Djamali, Radjab; Kamagi, Jongky Wuner; Lumare, Mercy Ariane
Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Vol. 7 No. 2 (2025): August-December
Publisher : Politeknik Pariwisata Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v6i2.649

Abstract

This study explores the intersection of the creative economy and gender empowerment in the context of rural tourism development. Focusing on bartender training for women in Batu Putih Bawah Village, Bitung City, Indonesia, the research investigates how vocational skill development in mixology can serve as a strategic entry point for women's participation in the tourism value chain. Drawing from a gender-inclusive development framework and the creative economy paradigm, the study employs a qualitative case study method involving interviews, observations, and documentation. The findings suggest that bartender training not only enhances women's technical competencies but also fosters self-confidence, economic independence, and social recognition. However, structural challenges such as limited market access, traditional gender roles, and a lack of institutional support remain persistent barriers. This research contributes to the discourse on sustainable tourism and inclusive growth by proposing an integrated model for women’s empowerment through creative vocational pathways. The study also provides insights for policymakers, tourism practitioners, and educators seeking to strengthen local capacities and gender equity within emerging tourism destinations.
STRATEGI PEMBERDAYAAN MASYARAKAT DALAM PENGEMBANGAN DESA WISATA BULO DI MINAHASA UTARA Ruslani, Ruslani; Alexander, Nelson; Lagarense, Bet El Silisna; Moon, Helena
Jurnal Ilmu Pariwisata Vol. 4 No. 1 (2025): Jurnal Ilmu Pariwisata
Publisher : UPT Penelitian Sekolah Tinggi Ilmu Pariwisata Manado

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This study aims to analyze community empowerment strategies in the development of Bulo Tourism Village, located in North Minahasa Regency, North Sulawesi. Bulo Village possesses distinctive natural and cultural potential; however, its management remains suboptimal due to limited resources and infrastructure. This research employs a descriptive qualitative approach, with data collected through interviews, observations, and documentation. The primary informants include village officials and local community members. Data analysis was conducted using the SWOT technique (Strengths, Weaknesses, Opportunities, Threats) to identify internal and external factors influencing tourism village development. The findings indicate that the main strengths lie in the village’s natural potential and community participation, while weaknesses include the lack of training and tourism promotion. Opportunities are present through government support and the growing trend of nature-based tourism, while threats come from competition with other tourism villages and dependency on external assistance. Based on the SWOT analysis, the recommended strategies include maximizing local potential through community training, strengthening tourism village institutions, establishing partnerships with external stakeholders, and enhancing digital-based promotion. These strategies are expected to sustainably strengthen community empowerment and improve the competitiveness of Bulo Tourism Village.Keywords: Analysis, Strategy, Empowerment, Community, SWOT
Co-Authors Agu, Chrisanta Disteni Agustinus Walansendow agustinus walansendow Aldi B.K.T Kaunang Andih, Deisy C Angsana, Jesel Erlangga B Bawole, Merryany Theovanny Caroles, Krisliana Putri Ema Darael, Jane Djamali, Radjab Gumolili, Youdy Joseph Hendrik Kamagi, Jongky Wuner Karawuan, Maykel A.J Kondoj, Telly Hetty Isye Lagarense, Helni Desty Yanice Lagarense, Jeskrispen Langi, Madeleine P.V Lumare, Mercy Ariane Mantjari, Josua Mex U. Pesik Mex Usmeny Pesik Mita Takaendengan Moon, Helena Mozes, Exsel Nelson Alexander Oktavianus Lintong Pangemanan, Jemmy Rudolf Pangkey, Stevie Pesik, Mex Usmeni Polii, Bernadain D. Ponto, Britza Kenzi Rauf, Fitriani Fiany Ruslani, Ruslani Sangari, Fonny Tangkau, Kezia Waya Tombeg, Marthen Tongko, Tesya Tiara Towoliu, Benny I Tulandi, Dea Fitri Warroka, Margaretha N Wewengkang, Silvana A Wijanarko, Sony