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Badruzaman, Dudi
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Journal : Gunung Djati Conference Series

 1 
STRENGTHENING CONSUMER RIGHTS: CHALLENGES AND SOLUTIONS IN THE DIGITAL TRANSACTION ERA Wina Paul; Dudi Badruzaman; Hasanudin; Anisa Mayasari
Gunung Djati Conference Series Vol. 42 (2024): Seminar Nasional Ekonomi dan Bisnis Islam
Publisher : UIN Sunan Gunung Djati Bandung

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Abstract

The growth of e-commerce and online transactions has changed the trade landscape, but has also raised a number of legal challenges regarding consumer rights. Through a juridical approach, this research explores various aspects of legal protection provided to consumers in online transactions, including applicable regulations, obligations of business actors, and dispute resolution mechanisms. The aim of this study is to analyze juridically the legal protection of consumers in online transactions and steps to prevent illegal practice procedures. Method The research was conducted qualitatively with normative juridical and utilized journals and relevant books. The study results show that Indonesia has several foundations laws that protect consumer rights in online transactions, namely legislation consumer protection, trade legislation, Ministerial Regulations Trade Number 53 of 2018 concerning Procedures for Resolving Consumer Disputes Electronically and Government Regulation Number 99 of 2018 concerning Protection Consumers Through Electronic Commerce. Consumers who feel disadvantaged online transactions can take legal steps to protect rights them, including reporting the case to the Consumer Dispute Resolution Agency (BPSK) or the online platform used. It is recommended for consumers to understand understand their rights when making online purchases and read the terms and conditionsonline transaction terms before making a purchase.
Co-Authors Abdurrahman, Qomar Ahmad Ropei Ahmad Rudiansyah Ahmad, Irham Nur Alputri, Misella Anisa Mayasari Annisa Mayasari Dedi Pardiansyah Djenal Suhara Efrinaldi Efrinaldi Enden Haetami Fadli Hariadi Fikal, Imam Fitria Zulfa Gemasari, Ernita Hariadi, Fadli Hasanudin Hasanudin Hasanudin Hasanudin Hasanudin Helmi, Irpan Hemansyah, Yus Hermansyah, Yus Indrawanto, Setya Irham Nur Ahmad Irpan Helmi Islah Darojah Iwan Setiawan Kaema, Muhammad Tolal Leni Anggraeni Muharomah, Nurul Adilatul Nastia, Silfani Devi Nuraeni Nuraeni Nuraeni Nuraeni Nuralam, Ikhsan Nurishlah, Laesti Nurlaila, Anisa Paul, Wina Qomar Abdurrahman Rajaminsah Rajaminsah Rajaminsah Rajaminsah, Rajaminsah Rudiansyah, Ahmad Setya Indrawanto Stevany Stevany Subiyono , Subiyono Sugiarto, Ihwan Suhara, Djenal Wina Paul Yandi, Akmal Yudiyanto, Mohamad Yus Hermansyah Yus Hermansyah