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All Journal Jurnal Bina Praja Cakrawala: Jurnal Litbang Kebijakan Jurnal Ilmiah Tata Sejuta STIA Mataram Valid Jurnal Ilmiah Journal of Research in Business, Economics, and Education GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian UNDIKMA Jurnal Biosense Nakhoda: Jurnal Ilmu Pemerintahan Nusantara Hasana Journal Prosiding Konferensi Nasional PKM-CSR Jurnal Pengabdian Masyarakat: BAKTI KITA JAMIN Jurnal Kompetitif : Media Informasi Ekonomi Pembangunan, Manajemen dan Akuntansi International Journal of Social Sciences and Humanities NJMS
Fathurrahman Fathurrahman
Universitas Islam Al-Azhar
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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ANALISIS PROSEDUR PELAYANAN ADMINISTRASI TERHADAP WAKTU TUNGGU PASIEN RAWAT JALAN DI POLI UMUM PUSKESMAS MATARAM TAHUN 2024 Aidil Fitriana, Imelda Yanti; Lale Ajeng Khalifatun Wardani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Fathurrahman; Muhammad Aditya Rachman
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 9 (2024): Nusadaya Journal of Multidiciplinary Studies, November 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i9.63

Abstract

Waiting times for services at the Mataram Community Health Center, both at the registration counter and in the general clinic, generally meet the standards set by the Indonesian Ministry of Health. Most respondents expressed satisfaction with the waiting times they experienced, both during registration (10–15 minutes) and while waiting for services in the general clinic (≤30 minutes). Fifty-six percent of respondents responded positively to the waiting time at the registration counter and 54% to the waiting time in the general clinic. This indicates that the majority of patients have a positive perception of the efficiency of the service provided. However, a small number of patients remained dissatisfied, for reasons possibly related to the workload of medical staff, the queuing system, or service times during peak hours.
PENGARUH SISTEM ANTRIAN DI LOKET PENDAFTARAN RAWAT JALAN TERHADAP KEPUASAN PASIEN DI PUSKESMAS DASAN TAPEN TAHUN 2024 Hartiwi, Septiani; Muhammad Habibullah Aminy; Lale Ajeng Khalifatun Wardani; Slamet Mardiyanto Rahayu; Fathurrahman
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 9 (2024): Nusadaya Journal of Multidiciplinary Studies, November 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i9.64

Abstract

This research is motivated by the increasing number of patient visits to the Dasan Tapen Community Health Center year by year, and the lack of specific research on the influence of the queueing system on patient satisfaction at the health facility. Inefficient queueing systems can cause long waiting times and negatively impact patient satisfaction. Although policies and socialization exist, many patients still do not comply with queueing rules, resulting in service delays and additional administrative burdens for officers. Previous research has also shown low patient satisfaction levels at other health facilities, making this research important to assess the situation at the Dasan Tapen Community Health Center. This study aims to determine the influence of the queueing system at the outpatient registration counter on the satisfaction of general patients at the Dasan Tapen Community Health Center. This research uses a quantitative approach with an associative design. The research sample consisted of 50 respondents selected using accidental sampling. Data were collected through questionnaires and observation. Data analysis uses simple linear regression, beginning with the validity and reliability test of the instrument. The t-test is used to test the significance of the influence of the independent variable (queueing system) on the dependent variable (patient satisfaction). The results of the validity and reliability test show that the research instrument is valid and reliable. Simple linear regression analysis shows a positive and significant influence between the queueing system and patient satisfaction (p < 0.05). A regression coefficient of 0.258 indicates a positive relationship, while an R-square value of 0.275 shows that 27.5% of the variation in patient satisfaction is explained by the queueing system; the rest is influenced by other factors. Respondent characteristics show that the majority of respondents are female and aged 17-25 years, with the highest level of education being high school/equivalent.
HUBUNGAN KEPUASAN PASIEN TERHADAP DAMPAK PELAYANAN BPJS KESEHATAN DI PUSKESMAS AIK MUAL KABUPATEN LOMBOK TENGAH PADA TAHUN 2024 Ardini, Aufa; Lale Ajeng Khalifatun Wardani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Fathurrahman; Muhammad Aditya Rachman
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 9 (2024): Nusadaya Journal of Multidiciplinary Studies, November 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i9.65

Abstract

Patient perceptions about the impact of BPJS health services with a good category of 89 people (89%) while the category is not good as many as 11 people (11%). Patient perceptions about patient satisfaction who feel satisfied as many as 95 people (95%) while those who feel dissatisfied as many as 5 people (5%). Based on the results of statistical tests obtained p value (Asymptotic Significance) Pearson Chi Square = 0.033 <α 0.05 (Significant) which means there is a significant relationship between patient satisfaction with the impact of BPJS health services at the Aik Mual Community Health Center, Central Lombok Regency. This means that the quality of environmental cleanliness factors will affect patient comfort, the better the quality of environmental cleanliness of the Community Health Center, the more comfortable the patient feels.
Co-Authors Abiburrahman Ahmad Ridho Hidayat Aidil Fitriana, Imelda Yanti Alvin Juniawan Andiana, Baiq Dewi Lita Andriana, Yuni Ardini, Aufa Baiq Diah Fitasari Baiq Santi Rengganis Diah Meidatuzzahra Dwi Haryanta Endang Retno Wedowati Farah Zihatul F Fungki Sri Rejeki Fungki Sri Rejeki Hairun nisa Hartiwi, Septiani I Putu Septian Adi Prayuda Khaeri, Anas Laili Hurriati Lale Ajeng Khalifatun Wardani Lale Ajeng Khalifatun Wardani Muh. Sahiril Muhaemin, Dody Muhamma Habibullah Aminy Muhammad Habibullah Aminy Musran Munizu Nasir Novida Sari Rachman, Muhammad Aditya Safitri, Julia Safitri, Juliana Sahar Sapitri, Liza Sayuti Sayuti Slamet Mardiyanto Rahayu Suci Emilia Fitri Syafrudin Triana Lidona Aprilani Triana Lidona Aprilani Wanadiatri, Halia Zaori, Sopian Zulfikar Ardiansyah