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All Journal Jurnal Teknologi Perikanan dan Kelautan Jurnal Ilmu dan Teknologi Kelautan Tropis JURNAL PERIKANAN TROPIS Asian Journal of Aquatic Sciences Marine Kreatif Rambideun : Jurnal Pengabdian Kepada Masyarakat Eumpang Breuh: Jurnal Pengabdian Masyarakat Jurnal Perikanan Terpadu
Muhammad Agam Thahir
Universitas Teuku Umar
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Immunology & microbiology Library & Information Science Public Health Social Sciences Other

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Level of satisfaction of fishermen with services issuance of sailing approval letter (SPB) at PPS Kutaraja Banda Aceh Elda Lestari Darsal; Muhammad Agam Thahir; Hafinuddin Hafinuddin; Nabila Ukhty
Jurnal Perikanan Terpadu Vol 6, No 2 (2025): Jurnal Perikanan Terpadu Volume 6 Nomor 2
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpterpadu.v6i2.12740

Abstract

The Sailing Approval Letter (SPB) is an important state-owned document issued at the fisheries syahbandar. This document is required when conducting fishing activities. SPB is issued through public services that aim to ensure the safety and security of fishermen when sailing. The purpose of this study is to determine the level of satisfaction of fishermen in the SPB issuance service and see what are the supporting factors and inhibiting factors in it. This research was conducted at Syahbandar PPS Kutarja in April 2025. The research method used is quantitative using Likert scale measurement, then analyzed descriptively. The results showed that the fishermen satisfaction index value at PPS Kutaraja was 88.70 with the Very Good category. The elements of service that need to be improved by syahbandar officers are: 1)handling complaints, suggestions and input, 2)product specifications of service types, and 3)executor behavior.
Co-Authors Afdhal Fuadi Akbardiansyah Akbardiansyah Alaudin Alaudin Budhi H. Iskandar Burhanis Burhanis Dedek Mariadi Dimas Kusmayadi Dimas kusmayadi Dini Islama Dini Marliana Dini Marliana Eka Lisdayanti Elda Lestari Darsal Fadhli fadhli Hafinuddin Hafinuddin Hamidi Hamidi Hamidi Hayatun Nufus Ikhsanul Khairi Indra Jaya Irwandy Syofyan Isnaniah Isnaniah Jaliadi Jaliadi M. Ali Sarong Mahendra Mahendra Mohamad Gazali Mohammad Imron Muhammad Arif Muhammad Arif Muhammad Arif Nasution Muhammad Fadli Mulyono S. Baskoro Mursawal, Asri Nabila Ukhty Nur Fadhillah Radhi Fadhillah Rahmawati Rahmawati Rosi Rahayu Roza Yusfiandayani Rudi Hermi Sariana Sariana Sarita Ayu Sarita ayu Sri Ayu Insani Sri Wahyuni Surya Bima Ridho Mutaqin Syahrul Muharram Syahrul muhharram T Amarullah T Hamdan T Hamdan Taufiq Taufiq Teuku Reza Efianda Yusran Ibrahim Zulfadhli Zulfadhli Zuriat