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All Journal Jurnal Kedokteran Syiah Kuala Jurnal Kedokteran Diponegoro Journal of the Medical Sciences (Berkala Ilmu Kedokteran) Jurnal Informatika dan Teknik Elektro Terapan Manuju : Malahayati Nursing Journal Jurnal Bidang Ilmu Kesehatan Journal of the Indonesian Medical Association : Majalah Kedokteran Indonesia Jurnal Vokasi AVERROUS: Jurnal Kedokteran dan Kesehatan Malikussaleh Jurnal Kesehatan Tambusai International Journal of Engineering, Science and Information Technology Global Science Society COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Medika Nusantara Medical Laboratory Journal Jurnal Solusi Masyarakat Dikara Jurnal Implementa Husada (JIH)
Muhammad Sayuti
Fakultas Kedokteran Universitas Malikussaleh
Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Other

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Analysis of Visitor Satisfaction at the Samudera Pasai Islamic Museum Tourist Attraction Using the Servqual Method Dearma Fahri Nazarta Sinaga; Fatimah Fatimah; Muhammad Sayuti
International Journal of Engineering, Science and Information Technology Vol 4, No 3 (2024)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v4i3.513

Abstract

Visitor satisfaction greatly influences the development of the tourism industry, the development of the tourism industry in a region will give birth to other supporting businesses. The Samudera Pasai Islamic Museum is one of the cultural-based tourist attractions that displays tourist attractions in the form of fine art, historical relics and customs. The Samudera Pasai Islamic Museum is located in North Aceh Regency, Aceh Province. In 2023, the average number of museum visitors was 1,050 people and there was a significant decrease in visitors in September 2023. The purpose of this study was to determine visitor satisfaction with the quality of service provided by the management of the Samudera Pasai Islamic Museum. The method used in this study is the Service Quality (Servqual) method. Servqual is a method used to identify the level or quality of visitor satisfaction with the services provided by a service industry through five dimensions, namely tangibles (physical evidence), responsiveness, reliability, empathy and assurance by analyzing the gap between the value of perception and the value of visitor expectations. The results of the study showed that in the tangibles dimension, the gap value was obtained at -0.50, the responsiveness dimension obtained a gap value of -0.43, the reliability dimension obtained a gap value of -0.32, the assurance dimension obtained a gap value of -0.26 and the empathy dimension obtained a gap value of -0.34. These results indicate that the satisfaction of visitors to the Samudera Pasai Museum has not been achieved, so service improvements are needed
Workload Measurement Using the Cardiovascular Load Method and Defense Research Agency Workload Scale Dicky Kurniawan; Syarifah Akmal; Muhammad Sayuti
International Journal of Engineering, Science and Information Technology Vol 4, No 4 (2024)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v4i4.608

Abstract

Workload is a collection of tasks set to be completed within a specific time. The workload can be broken down into "qualitative" (too much or too little) or "quantitative" (too much or too little), which occurs when people are unable to complete tasks or if they do not utilize the abilities they have in achieving a particular job. This study aimed to determine the workload of workers engaged in the sale of fresh or cut chicken meat. Cardiovascular Load is an estimate to determine the classification of workload based on the increase in work pulse compared to the maximum heart rate. The Defense Research Agency Workload Scale (DRAWS) method is a multidimensional technique that involves participants through subjective questions and assessments consisting of four workload dimensions: input demand, central demand, output demand, and time pressure. The results showed that the workload pulse using Cardiovascular Load, the level of fatigue based on workload obtained at the chicken slaughter station by worker 1 was 44.77%, and worker 2 was 41.11% with the category of improvement needed. At the chicken cleaning station, worker 1 was 44.13%, and worker 2 was 47.43%, with the category of needed improvement. At the chicken cutting station, worker 1 was 43.73%, and worker 2 was 45.85%, with the category of needed improvement. The study's DRAWS method results showed that at the chicken slaughtering station, worker 1 was 84.25%, and worker 2 was 87.05% with the overload category. At the chicken cleaning station, worker 1 was 86.75%, and worker 2 was 84.20% with the overload category. At the chicken cutting station, worker 1 was 85.75%, and worker 2 was 81.30%, with the overload category. This means that six respondents felt a high mental burden, so improvements are needed to reduce the impact of the cognitive workload of workers. The upgrades provided include the provision of chairs around the work area, especially at the chicken slaughtering station, so that workers can sit and rest for a moment to reduce the physical workload experienced by workers.
Co-Authors . Supomo Al Muqsith Aldi Wahdana Amri Amri Anna Millizia Aqsha Madina Arini Nashirah Arnawan Hasibuan Cindenia Puspasari Cindi Maharani Cut Ita Erliana Cut Khairunnisa Cut Miftahul Jannah Cut Sidrah Nadira Daffa Firmansyah Dearma Fahri Nazarta Sinaga Diana Farasha Dicky Kurniawan Elsa Nur Salsabila Ersa, Nanda Savira Farida Mustafavi Fatimah Fatimah Herman Fithra Irfanul Aulia Jihan Haura Mariyudi Mariyudi Maulana Ikhsan Maulina, Nora Mauliza, Ade Melina Handayani Muhammad Bayu Rizaldy Muhammad Rafif Fadhlurrahman Hasibuan Nailatul Uhya Nurdin Nurdin Nyak Intan Fadhilati Rani Aprilita Reza Al Farizi Ridhowan Damanik Sarah Rahmayani Siregar Syahriza, Muhammad Syarifah Akmal Teuku Ilhami Surya Akbar Triana Putri Nendes Widyana Verawaty Siregar