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All Journal BIOSFER : Jurnal Biologi dan Pendidikan Biologi JSAI (Journal Scientific and Applied Informatics) Administrativa : Jurnal Birokrasi, Kebijakan dan Pelayanan Publik JURNAL PENGABDIAN PENDIDIKAN MASYARAKAT (JPPM) Teknologi dan Industri Pertanian Indonesia Maktabatun: Jurnal Perpustakaan dan Informasi Jurnal Bintang Pendidikan Indonesia Jurnal Riset Ekonomi dan Akuntansi Jurnal Ilmiah Ekonomi dan Manajemen Neraca Manajemen, Akuntansi, dan Ekonomi Cendikia Pendidikan Anggaran: Jurnal Publikasi Ekonomi dan Akuntansi RESLAJ: Religion Education Social Laa Roiba Journal International Journal of Technology and Education Research AT-TAKLIM: Jurnal Pendidikan Multidisiplin Journal of Digital Technology and Computer Science
Putri Rahayu
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Journal : RESLAJ: Religion Education Social Laa Roiba Journal

 1 
Pengaruh Manajemen Pelayanan Pengunjung dalam Meningkatkan Kepuasan Pengunjung di Lembang Park & Zoo Putri Rahayu; Yudha Munajat Saputra; Gilang Pratama Putra
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 12 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i12.4955

Abstract

Tourist attraction managers can improve visitor satisfaction by optimizing their human resources. This means that this study was conducted to determine how visiting tourists assess service management. The main factor in consumer satisfaction is their perception of the quality of service received. The expected results are to provide information about this service management process to help tourists assess staff performance during the operation of Lembang Park & Zoo. This study uses a quantitative approach design, using a descriptive method approach with a data collection technique, namely a survey. . By distributing questionnaires and google forms. Other populations are visitors who are active in the Lembang Park & Zoo area, which is 410,000. then the number of samples to be taken in this study is 100 tourists. The sampling technique in this study uses simple random sampling. Visitor service management has a strong correlation with visitor satisfaction at Lembang Park & Zoo, because the service provided by a destination is an effective thing that must ensure that the quality of service provided to visitors is consistent and satisfactory, including the speed in responding to complaints and the availability of friendly and trained staff to improve visitor satisfaction. Affirming that visitor service management is not only important in daily operations but is important in improving the image of a good destination and the attractiveness of a tourist destination. Visitor satisfaction has been shown to increase when their interactions with visitor service staff are positive and satisfying, meaning that this shows that in reliable service can bring benefits can greatly help tourist destinations by increasing visitor satisfaction and making tourists come back.
Co-Authors A. Siti Rahmawati Aan Erlansari Agita Marhamah Ainun Mardiah Ance Siallagan Anisa Nur Azizah Bekti Pangestu Boko Susilo Cholis Hidayati Denny Fitriani Desi Andreswari Desty Endrawati Subroto Diana Indah S.L.P.A Diana Indah Sri Lestari P. A Diki Setiawan Dina Valentina Pratiwi Diva Damai Maharani Dwi Andryansyah Eko Budi Sulistio Fatimah Rasyidah Az Zahra Fikriatul Arifah Hasibuan Gilang Pratama Putra Hardiansyah, Dadang Helma Ariani Hasibuan Hidrawati, Hidrawati Hwihanus Hwihanus Irma, Cailah Nasywa Afrila Marhatul Fatwa Muhamad Kosim Muhammad Nur Rohman Syah Muhammad Ridwan Muhammad Taufiq Hidayat Mustika Hati Purba Naerul Edwin Kiky Aprianto Nashifah Nurul Fajri Nasrul Arahman Ok Reza Fathurrahman Putri Roma Uly Nyata Sihombing Ridha Alfisya Rasyidin Rifqy Hafizh Priandy Rismawati Dwi Anggiani Rutiah Destriana Sitinjak Salsabila Yasmin Sarpini Siti Ena Nurul Aeni Siti Kholija Nasution SITI NURUL HIDAYATI Sitti Aida Adha Taridala Suiratul Maryam Bainah Syarifah Widya Ulfa Tazdkia Nasywa Aqmarina Teuku Maimun Teuku Mohammad Daffa Al Islami Tries Ellia Sandari Via Nirvana Sipayung Wahidin Widyasari, Della Yudha Munajat Saputra