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All Journal EQIEN - JURNAL EKONOMI DAN BISNIS Indonesian Journal of Clinical Pathology and Medical Laboratory (IJCPML) Journal of Language, Literature, and Teaching Jurnal Ilmiah Wahana Pendidikan Jurnal Pendidikan dan Sastra Inggris (JUPENSI) Ocean Engineering: Jurnal Ilmu Teknik dan Teknologi Maritim Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Maktabatun: Jurnal Perpustakaan dan Informasi Jurnal Informasi Pengabdian Masyarakat Jurnal Abdimas Indonesia Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis Morfologi : Jurnal Ilmu Pendidikan, Bahasa, Sastra dan Budaya Master Manajemen Moneter : Jurnal Ekonomi dan Keuangan Jurnal Pajak dan Analisis Ekonomi Syariah Jurnal Pemimpin Bisnis Inovatif Jurnal Transformasi Bisnis Digital Jurnal Manajemen Kewirausahaan dan Teknologi Kalao’s Maritime Journal International Journal of Educational Research Jurnal Cendekia Ilmiah
Lilis Lilis
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Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Medicine & Pharmacology Neuroscience Public Health Social Sciences Transportation Other

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Analisa Pelayanan Tiket Terhadap Kepuasan Pelanggan Pada PT. Pelayaran Nasional Indonesia (PELNI) Cabang Medan Sohibudin Sohibudin; Lilis Lilis; Fadiyah Hani Sabila
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 1 No. 2 (2023): Maret : Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v3i1.1406

Abstract

PT. Pelayaran Nasional Indonesia (PELNI) is a company engaged in the field of marine transportation services, namely passenger ships, roro ships, container ships, pioneer ships and so on. Therefore, the importance of "service" to customer satisfaction (passengers) is very influential. Customer service can be defined as all forms of customer service in the form of services and in the form of goods which in principle are the responsibility and are carried out by PT. Pelayaran Nasional Indonesia (PELNI) Medan Branch, in order to fulfill the needs of the community and comply with regulations and laws.
Optimalisasi Kegiatan Bongkar Muat Container pada PT Pelindo Multi Terminal Branch Sibolga Rizky Erwandy Sinaga; Suratni Ginting; Lilis Lilis
Jurnal Transformasi Bisnis Digital Vol. 2 No. 6 (2025): November: Jurnal Transformasi Bisnis Digital (JUTRABIDI) 
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i6.1038

Abstract

This study aims to determine how to optimize container loading and unloading activities at PT. Pelindo Multi Terminal Sibolga Branch. Container loading and unloading activities are one of the main activities in port operations that greatly affect the efficiency and productivity of maritime logistics. PT. Pelindo Multi Terminal Sibolga Branch as one of the port service providers has an important role in ensuring the flow of goods in the West Coast of North Sumatra. This study is to analyze and identify factors that affect container loading and unloading performance as well as optimization strategies to improve time, costs, and resource utilization. The methods used in this study include field observations, interviews with related parties, and analysis of historical data on operational activities. The results of the study indicate that the main obstacles come from limited equipment, lack of coordination between parties, and low utilization of information technology. Suggested optimization efforts include the addition of heavy equipment for unloading, increasing workforce training, and digitalizing monitoring and scheduling systems.  
Sistem Inaportnet dalam Pengurusan Surat Persetujuan Berlayar di BPTD Kelas II Aceh pada Pelabuhan Penyeberangan Singkil Andi Yaser Arafat; Lilis Lilis; Fadiyah Hani Sabila
Jurnal Transformasi Bisnis Digital Vol. 2 No. 6 (2025): November: Jurnal Transformasi Bisnis Digital (JUTRABIDI) 
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i6.1043

Abstract

The importance of the Sailing Approval Letter (SPB) is specifically regulated in Law Number 17 of 2008 concerning Shipping. Despite existing regulations, maritime accidents caused by technical factors and human error are still common. Safety and security issues, along with all shipping activities, are the joint responsibility of the ship owner and relevant port authorities. Ships are a very effective and efficient mode of transportation. Therefore, the port service system, including the process of ship entry and departure, is a critical component of the infrastructure needed to accelerate the maritime transportation system. The issuance of the SPB is currently carried out through the Inaportnet System as a form of digital service transformation in the port sector, managed by BPTD Class II Aceh. This research aims to analyze the implementation of the Inaportnet system in the management of SPB issuance for ships at the Singkil Ferry Port. The research method used is descriptive qualitative, with data collection techniques carried out through observation and interviews. The results show that the implementation of the Inaportnet system at BPTD Class II Aceh is quite effective in accelerating the administrative process of issuing the SPB. However, several constraints were identified, particularly related to weather factors and the limited number of human resources who fully master the Inaportnet application, which can affect the overall smoothness and speed of the service.
Strategi Operasional dalam Mendukung Kelancaran Aktivitas Kapal Mt. Meghna Trader di Pelabuhan Pelindo Dumai oleh PT. Samudera Sarana Karunia Dumai Ilhamsyah Putra Vangaon; Syarifur Ridho; Lilis Lilis
Jurnal Transformasi Bisnis Digital Vol. 2 No. 6 (2025): November: Jurnal Transformasi Bisnis Digital (JUTRABIDI) 
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jutrabidi.v2i6.1045

Abstract

This research is aimed at examining the operational strategies carried out by PT. Samudera Sarana Karunia Dumai in ensuring the smooth operation of the Mt. Meghna Trader ship at Pelindo Dumai Port. The main focus of the research is directed at the identification and assessment of the effectiveness of operational strategies which include the planning, implementation, and control stages of various activities such as loading and unloading, logistics, coordination with relevant parties at the port, and operational risk management. This research also includes consideration of external factors, including port regulations, market conditions, available infrastructure, and supply chain dynamics. In addition, this study emphasizes the importance of continuous performance evaluation to ensure that ship operations can run according to safety standards, time efficiency, and procedural accuracy. A qualitative approach with a case study design is used and reinforced by quantitative data to get a more comprehensive analytical picture. Data was obtained through in-depth interviews, direct observations in the field, review of operational documents, and surveys involving internal and external parties who play a role in supporting the operational process of ships at the port.
Kinerja Berthing Time terhadap Bongkar Muat Gandum Curah Kering di Kapal Mv. Green Sapphire pada PT. Gelora Perkasa Belawan Juaro Sonang Tampubolon; Suratni Ginting; Lilis Lilis
KALAO'S MARITIME JOURNAL Vol 6 No 2 (2025): Desember: Kalao’s Maritime Journal
Publisher : Politeknik Pelayaran Sulawesi Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69754/kalaos.v6i2.146

Abstract

This study aims to analyze the effect of berthing time performance on the loading and unloading process of dry bulk wheat on the MV Green Sapphire ship at PT. Gelora Perkasa Belawan. The research methods used in writing this paper are field research and library research methods. Berthing time performance has a significant influence on the smoothness and efficiency of the loading and unloading process of dry bulk wheat on the MV. Green Sapphire ship at PT. Gelora Perkasa Belawan. Optimal berthing time can accelerate the completion of loading and unloading activities, minimize operational costs, and increase company productivity. Supporting factors such as equipment readiness, workforce skills, and coordination with port authorities play an important role in achieving work targets. Conversely, obstacles such as bad weather, equipment damage, and dock congestion can extend berthing time and reduce efficiency. Therefore, planned operational management, routine equipment maintenance, administrative digitalization, and good coordination between related parties are needed to ensure berthing time remains effective and the loading and unloading process takes place safely, quickly, and efficiently.
Fungsi dan Peranan EMKL dalam Ekspor Kelapa pada PT. Elang Sriwijaya Perkasa Palembang Rinaldy Febrian Panggabean; Suparman Suparman; Lilis Lilis
KALAO'S MARITIME JOURNAL Vol 6 No 2 (2025): Desember: Kalao’s Maritime Journal
Publisher : Politeknik Pelayaran Sulawesi Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69754/kalaos.v6i2.149

Abstract

This study aims to analyze the management process of the Cargo Ship Safety Construction Certificate by PT. Putra Andalas Samudera at the Port Authority and Harbormaster Office (KSOP) Class I Dumai. This certificate is a vital document to ensure ship seaworthiness in accordance with the standards of the Directorate General of Sea Transportation. The research method used is descriptive qualitative with data collection techniques through field observations, in-depth interviews, and documentation studies during the internship period. The results indicate that the management procedure is currently conducted digitally through the Shipping and Seafarers Information System (SIMKAPEL). Although the system aims for efficiency, several main obstacles were found, namely: data entry errors by staff, excessive digital document file sizes that hinder system verification, and internet network instability causing disruptions to the central server. Optimization efforts carried out by the company include increasing the accuracy of document validation before uploading and strengthening coordination between the agent, ship owner, and KSOP authorities. This study concludes that optimal certificate management is crucial to prevent financial losses due to ship operational delays and to ensure the safety of the crew and cargo.
Co-Authors Abdul Gani Jamora Nasution Abu Bakar Aglin Sarassang Andi Syazwanie Andi Yaser Arafat Arini Jannati Arwita Putri Aykel Farel Bukman Lian, Bukman Cici Agustina Bp Dafid Ginting Dede Milawati Dedy Sahala Tua Aruan Dikson Dikson Eunike Priskilla Evi Silvia Aulina Fadiyah Hani Sabila Fajarwati, Noerma Kurnia Fauziah Nur Febrian Nababan Fera Lorenza Hadi Peristiwo Hambali Hambali Helfina Hutagaol Herliani Herliani Herlina Herlina Heru Hermawan Sibarani Ilhamsyah Putra Vangaon Intan Nuraini Jeremias Marlindung Lumban Gaol Jhon Wilson Juaro Sonang Tampubolon Kamilia Salsabila Lungguk Sitorus Marcelina Bidang Miftahul Hijrah Muhammad Ismail Mulyani Mulyani Nadilla Alfina Nalda Wulandari Novia Clarissa Nur Rohimah Nurhalisa Nurhalisa Nurlina Nurlina Nurul Farhah NURUL HIDAYAT Pinta Rojulani Lubis Putra Sanjaya Sianturi Rahmi Wirdayani Rasidah Novita Sari Rifda Amaliatun Nisa Rinaldy Febrian Panggabean Riris Nurkholidah Rambe Rizki Arif Perdana Rizky Erwandy Sinaga Sheella R. Bororing Sohibudin Sohibudin St. Junaeda Stefanus Lembar Sumiyati Wirdaningsih suparman suparman Suratni Ginting Syarifur Ridho Ulfa Sahra Tawil Wahyu Hidayat Yulyanti Djo Day