Garuda - Garba Rujukan Digital

Implementation of M-Passport Application in Improving the Quality of Public Services : JEL Classification: K11, K12, K24, O34, D18 Rafi, Fadliastuti; Hamid, Muliyadi; Arif, Muhammad Ridwan
Journal La Bisecoman Vol. 6 No. 3 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i3.1937

This study aims to (1) provide an overview of the implementation of the M-Passport application in the Passport service process, (2) assess its effectiveness and efficiency in improving service processes, and (3) identify obstacles faced during its implementation at the Makassar Class I TPI Immigration Office. The research adopts a mixed-method approach, involving 42 passport applicants and managers. Data were collected through interviews, questionnaires, and observations, and analyzed using data triangulation. The M-Passport application has significantly improved service procedures, offering clear, accessible guidelines for applicants. It ensures timely service completion and transparent payment details, enhancing overall user satisfaction. The application is supported by adequate infrastructure, including waiting areas, playrooms, breastfeeding rooms, separate toilets for public use and disabilities, and dedicated counters for Indonesian and foreign applicants. Information and service ambassadors are also available to assist users. The effectiveness of Passport services using the M-Passport application is rated at 84.56% ("Good"), while efficiency is rated at 83.88% ("Good"). Despite these achievements, challenges remain. Frequent maintenance and updates can render the application inaccessible for 2–3 days. Network issues also affect accessibility, while limited-service quotas occasionally prevent applicants from securing preferred schedules. the M-Passport application has improved the service experience at the Makassar Immigration Office but requires addressing maintenance, network reliability, and quota limitations to enhance its effectiveness and efficiency further.

Reassessing Bureaucratic Performance in Local Government through Institutional Evidence and Administrative Reali: JEL Classification: H83, H70, D73, O21, R58 Kasmiati, Juni; Hamid, Mulyadi; Arif, Muhammad Ridwan
Journal La Bisecoman Vol. 6 No. 2 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i2.2321

This research does not question the success of the State Civil Apparatus (ASN) in the Nunukan Sub-district Office in order to find out whether the case of institutional success has been attained, but rather to question the circumstances surrounding the declaring of performance. The study builds on SKP faces of 2023 and 2024 and conversations and observations in the field to reveal a troubling disjuncture between institutional measures and reality in the administrative realm. Records indicate that there is universal performance in quantity, quality, and time, but the organizational fabric paints a different picture: there is no balance in the workload, discipline is applied irregularly, motivation is presupposed but not built, and the leadership preserves the stability preserving the stability but depriving growth. In this case performance is not failing; it is done. The system of SKP, built on the vision of measuring contribution, actually turns into the engine of cloning the bureaucratic coziness, encouraging silence, and adherence to the procedures instead of results. This paper claims that performance appraisals when removed of context and criticism occupy a position where they can only be rituals that obfuscate institutional stagnation more than they can serve a corrective purpose. Rather than adding weight to the feasibility of your (collective) governance, putting border governance in an analytical standoff may question the validity of coherent assessment standards and demand the introduction of a performance paradigm that is built not on scrutiny, but structural truthfulness and societal accountability.

Pengaruh Kualitas Pelayanan Dan Inovasi Layanan Digital PLN Mobile Terhadap Kepuasan Pelanggan PT PLN (Persero) Unit Pelaksana Pelayanan Pelanggan (UP3) Mamuju Yusuf, Basri; Arif, Muhammad Ridwan; Rukaiyah, St
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.455

This study aims to analyze the influence of service quality and digital service innovation through the PLN Mobile application on customer satisfaction at PT PLN (Persero) Customer Service Implementation Unit (UP3) Mamuju. The research employs a quantitative method with a survey design, involving 100 respondents selected through the Simple Random Sampling technique. Service quality is measured using the SERVQUAL model, encompassing five dimensions: Tangibility, Reliability, Responsiveness, Assurance, and Empathy. Digital service innovation is assessed through three dimensions: Perceived Usefulness, Perceived Ease of Use, and User Experience. Data were collected via an online questionnaire using a Likert scale and analyzed with multiple linear regression. The results indicate that service quality (p-value < 0.001) and digital service innovation (p-value < 0.001) individually and simultaneously have a significant impact on customer satisfaction, with a coefficient of determination (R²) of 87.3%. The dimensions of Reliability and Empathy from service quality, along with Perceived Ease of Use from digital service innovation, are the dominant factors influencing customer satisfaction. The study recommends enhancing Reliability and Empathy by improving electricity supply reliability and customer care, as well as optimizing the PLN Mobile application to enhance ease of use, particularly for customers with limited digital literacy.

Analisis Manajemen Pemenuhan Kebutuhan Dokter Pada Rumah Sakit Umum Daerah Kabupaten Nunukan Kalimantan Utara Utami, Nurul Riskya; Arif, Muhammad Ridwan; Rukaiyah, St
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.456

This study aims to analyze the management of doctor fulfillment at the Regional General Hospital (RSUD) of Nunukan Regency, North Kalimantan. This research employs a qualitative approach with a descriptive method, prioritizing the collection of primary and secondary data through interviews, field observations, and document analysis. The findings indicate that while the management of doctor fulfillment at RSUD Nunukan has covered various essential aspects, improvements are still needed in the recruitment system, enhancement of workplace facilities, and the welfare of medical personnel. The main obstacles identified include the lack of incentives, limited medical facilities, as well as geographical challenges and complex bureaucratic procedures. This study provides recommendations to improve the recruitment system, increase incentives for medical personnel, and optimize budget management to better meet the demand for doctors and enhance the quality of healthcare services in the region.

Edukasi Media Interaktif untuk Meningkatkan Pengetahuan Siswa Bijak Bermedia Sosial di Desa Bonde Utara Kecamatan Pamboang Kabupaten Majene Pertiwi, Nurlita; Mandra, Moh. Ahsan S.; Arif, Muhammad Ridwan
ABDIMASKU : JURNAL PENGABDIAN MASYARAKAT Vol 6, No 3 (2023): September 2023
Publisher : LPPM UNIVERSITAS DIAN NUSWANTORO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62411/ja.v6i3.1546

Mitra Program Kemitraan Masyarakat (PKM) ini adalah siswa SMP di Kabupaten Majene, Desa Bonde Utara. Metode yang digunakan pada pelatihan ini ada dua yakni kegiatan edukasi dengan metode ceramah tentang cara bijak bermedia sosial. Tahap kedua adalah pelatihan pembuatan video interaktif dan mensyaratkan siswa membuat satu video yang menggunakan foto dan video aktivitas pribadinya. Fokus materi yang diberikan adalah pembuatan video edukasi dengan menggunakan aplikasi capcut. Sebanyak 25 siswa yang terlibat dalam kegiatan ini. Hasil yang dicapai adalah peningkatan pengetahuan dan keterampilan peserta dalam membuat video tentang potensi yang ada di sekitarnya.

Analysis of Performance Results Reporting at the Personnel and Human Resource Development Agency: JEL Classification: M12, M54, J24, D23, J53 Israwati, Ita; Sawaji, Jamaluddin; Arif, Muhammad Ridwan
Journal La Bisecoman Vol. 6 No. 4 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i4.2524

This study aims to analyze the performance reporting mechanism and identify obstacles causing delays in the reporting process at the Nunukan Regency Personnel and Human Resources Development Agency (BKPSDM). Performance reporting, particularly the Government Agency Performance Report (LKJIP), is a crucial instrument for assessing the achievement of an organization's strategic goals and ensuring the effective implementation of the principles of public accountability and transparency. This research was conducted at the Human Resources Development and Personnel Agency (BKPSDM) of Nunukan Regency. This study used a descriptive qualitative approach, collecting data through in-depth interviews, observation, and documentation. The results indicate that the reporting mechanism has a clear basic structure, but it is not yet fully operational due to weak coordination, limited digital systems, and a lack of technical guidance. Meanwhile, reporting delays are also influenced by high operational workloads and the lack of standardized procedures. This research provides strategic recommendations in the form of strengthening the coordination system, developing reporting SOPs, increasing human resource capacity, and digitizing the reporting process as steps to improve the effectiveness and timeliness of LKJIP preparation in the future.

MODELLING ANALISIS STANDAR BELANJA DALAM KEWAJARAN ANGGARAN (STUDI EMPIRIS PADA PEMERINTAH DAERAH KABUPATEN WAJO DI SULAWESI SELATAN) Rasyidah Nadir; Muhammad Ridwan Arif; Fatmawati Fatmawati
KRISNA: Kumpulan Riset Akuntansi Vol. 11 No. 2 (2020): KRISNA: Kumpulan Riset Akuntansi
Publisher : Faculty of Economics and Business, Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/kr.11.2.2020.197-205

This study aims to examine the application of the Shopping Standards Analysis (ASB) model to the City / Regency governments in South Sulawesi. Spending standards analysis is an instrument for the assessment of the reasonableness of workload and costs for an activity organized by a local government. The data used in this study are secondary data sourced from the Budget Implementation List (DPA) of 2017 and 2018, 2017 Budget Realization Data from all SKPDs in the local government, and Data Unit Standards based on Regional Regulations (Perda). The method of data analysis uses standard shopping analysis with a linear regression model approach. The ASB model is carried out through three stages of preparation namely the stage of data collection, the stage of equalizing activities, and the stage of forming the model. The research method was carried out using two approaches namely library research and field research. Penelitian ini bertujuan untuk mengkaji penerapan model Analisis Standar Belanja (ASB) pada pemerintah Kota/Kabupaten di Sulawesi Selatan. Analisis standar belanja merupakan suatu instrumen untuk penilaian kewajaran atas beban kerja dan biaya terhadap suatu kegiatan yang diselenggarakan pemerintah daerah. Data yang digunakan dalam penelitian ini adalah data sekunder yang bersumber pada Daftar Pelaksanaan Anggaran (DPA) Tahun 2017 dan 2018, Data Realisasi Anggaran 2017 dari seluruh SKPD pada pemerintah daerah setempat, dan data Standar Satuan Harga berdasarkan Peraturan Daerah (Perda). Metode analisis data menggunakan analisis standar belanja dengan pendekatan model regresi linear. Model ASB dilakukan melalui tiga tahapan penyusunan yaitu tahap pengumpulan data, tahap penyetaraan kegiatan, dan tahap pembentukan model. Metode penelitian dilakukan dengan menggunakan dua pendekatan yaitu penelitian kepustakaan (library research) dan penelitian lapangan (field research).

Analysis of Leadership and Managerial Functions on the Km. Sultan Hasanuddin as an Inter-Island Pioneer Ship in Makassar Nurkhalis Nurkhalis; Muhammad Ridwan Arif; Sri Adrianti Muin
Journal Development Manecos Vol. 4 No. 1 (2026): Journal Development Manecos
Publisher : Scieclouds Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71435/732083

This study examines the effectiveness of leadership and managerial functions on KM Sultan Hasanuddin, an inter-island pioneer vessel operating in Eastern Indonesia. Maritime operations present unique challenges due to their high-risk, isolated, and hierarchical environment, making leadership a critical determinant of safety and performance. This research adopts a descriptive qualitative approach with a case study design. Data were collected through in-depth interviews, participant observation, and documentation involving seven informants representing top, middle, and lower management levels on board. Data analysis followed the Miles and Huberman model, supported by triangulation techniques to ensure validity. The findings reveal that the captain applies a situational leadership approach by integrating transformational and transactional leadership styles within the Full Range Leadership Model (FRLM). Transformational elements are reflected in motivational and inclusive interactions that foster crew cohesion and reduce burnout, while transactional elements ensure strict adherence to standard operating procedures (SOPs), particularly in emergency and technical operations. The implementation of managerial functions (Planning, Organizing, Actuating, and Controlling) demonstrates strong organizational structure, clear task division, and systematic evaluation mechanisms, contributing to operational stability and zero-incident performance. Furthermore, organizational communication is characterized by open, participatory, and adaptive patterns, supported by both formal (HT communication) and informal channels, despite technical barriers such as signal limitations. This study concludes that effective leadership on board is achieved through adaptive leadership shifting, strong managerial integration, and resilient communication systems, which collectively enhance safety, efficiency, and crew well-being in maritime operations.

Analysis of Leadership and Managerial Functions on the Km. Sultan Hasanuddin as an Inter-Island Pioneer Ship in Makassar Nurkhalis Nurkhalis; Muhammad Ridwan Arif; Sri Adrianti Muin
Journal Development Manecos Vol. 4 No. 1 (2026): Journal Development Manecos
Publisher : Scieclouds Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar

This study examines the effectiveness of leadership and managerial functions on KM Sultan Hasanuddin, an inter-island pioneer vessel operating in Eastern Indonesia. Maritime operations present unique challenges due to their high-risk, isolated, and hierarchical environment, making leadership a critical determinant of safety and performance. This research adopts a descriptive qualitative approach with a case study design. Data were collected through in-depth interviews, participant observation, and documentation involving seven informants representing top, middle, and lower management levels on board. Data analysis followed the Miles and Huberman model, supported by triangulation techniques to ensure validity. The findings reveal that the captain applies a situational leadership approach by integrating transformational and transactional leadership styles within the Full Range Leadership Model (FRLM). Transformational elements are reflected in motivational and inclusive interactions that foster crew cohesion and reduce burnout, while transactional elements ensure strict adherence to standard operating procedures (SOPs), particularly in emergency and technical operations. The implementation of managerial functions (Planning, Organizing, Actuating, and Controlling) demonstrates strong organizational structure, clear task division, and systematic evaluation mechanisms, contributing to operational stability and zero-incident performance. Furthermore, organizational communication is characterized by open, participatory, and adaptive patterns, supported by both formal (HT communication) and informal channels, despite technical barriers such as signal limitations. This study concludes that effective leadership on board is achieved through adaptive leadership shifting, strong managerial integration, and resilient communication systems, which collectively enhance safety, efficiency, and crew well-being in maritime operations.

Kepemimpinan Instruksional Kepala Sekolah Dalam Implementasi Pendekatan Pembelajaran Mendalam (Deep Learning) Di SDN 026 Penajam Kabupaten Penajam Paser Utara Heriansyah; Muhammad Ridwan Arif; St Rukaiyah
Jurnal Online Manajemen ELPEI Vol 6 No 2 (2026)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v6i2.554

This study aimed to describe the role of school principals in implementing the deep learning approach and identify the supporting and inhibiting factors at SDN 026 Penajam, Penajam Paser Utara Regency. This study employed a qualitative approach with a descriptive method. The subjects consisted of school principals, teachers, and students. Data were collected through in-depth interviews, observation, and documentation. Data analysis used the Miles and Huberman interactive model with validity tested through source and technique triangulation. The results showed that the roles of the school principal included instructional leader, facilitator, motivator, and academic supervisor. The principal encouraged teachers through learning communities (Kombel), In-House Training (IHT), and mentoring in utilizing the Ruang GTK. Supporting factors included the principal's commitment, availability of facilities and infrastructure, collaborative culture, and policy support. Inhibiting factors included limited technological skills of some teachers, varied understanding of the deep learning concept, and time constraints in learnin implementation. The conclusion indicates that the school principal's instructional leadership is highly strategic in the successful implementation of deep learning. Continuous capacity building for school principals and teachers is needed to ensure optimal implementation and impact on improving learning quality

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