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All Journal Krisna: Kumpulan Riset Akuntansi Jurnal Dinamika Pengabdian (JDP) YUME : Journal of Management Journal La Bisecoman Jurnal Manajemen dan Organisasi Review (MANOR) Journal La Edusci AKUNSIKA: Jurnal Akuntansi dan Keuangan Journal Online Manajemen ELPEI (JOMEL) POMA JURNAL Journal Development Manecos
Muhammad Ridwan Arif
Politeknik Negeri Ujung Pandang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Pengaruh Kualitas Pelayanan Dan Inovasi Layanan Digital PLN Mobile Terhadap Kepuasan Pelanggan PT PLN (Persero) Unit Pelaksana Pelayanan Pelanggan (UP3) Mamuju Yusuf, Basri; Arif, Muhammad Ridwan; Rukaiyah, St
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.455

Abstract

This study aims to analyze the influence of service quality and digital service innovation through the PLN Mobile application on customer satisfaction at PT PLN (Persero) Customer Service Implementation Unit (UP3) Mamuju. The research employs a quantitative method with a survey design, involving 100 respondents selected through the Simple Random Sampling technique. Service quality is measured using the SERVQUAL model, encompassing five dimensions: Tangibility, Reliability, Responsiveness, Assurance, and Empathy. Digital service innovation is assessed through three dimensions: Perceived Usefulness, Perceived Ease of Use, and User Experience. Data were collected via an online questionnaire using a Likert scale and analyzed with multiple linear regression. The results indicate that service quality (p-value < 0.001) and digital service innovation (p-value < 0.001) individually and simultaneously have a significant impact on customer satisfaction, with a coefficient of determination (R²) of 87.3%. The dimensions of Reliability and Empathy from service quality, along with Perceived Ease of Use from digital service innovation, are the dominant factors influencing customer satisfaction. The study recommends enhancing Reliability and Empathy by improving electricity supply reliability and customer care, as well as optimizing the PLN Mobile application to enhance ease of use, particularly for customers with limited digital literacy.
Analisis Manajemen Pemenuhan Kebutuhan Dokter Pada Rumah Sakit Umum Daerah Kabupaten Nunukan Kalimantan Utara Utami, Nurul Riskya; Arif, Muhammad Ridwan; Rukaiyah, St
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.456

Abstract

This study aims to analyze the management of doctor fulfillment at the Regional General Hospital (RSUD) of Nunukan Regency, North Kalimantan. This research employs a qualitative approach with a descriptive method, prioritizing the collection of primary and secondary data through interviews, field observations, and document analysis. The findings indicate that while the management of doctor fulfillment at RSUD Nunukan has covered various essential aspects, improvements are still needed in the recruitment system, enhancement of workplace facilities, and the welfare of medical personnel. The main obstacles identified include the lack of incentives, limited medical facilities, as well as geographical challenges and complex bureaucratic procedures. This study provides recommendations to improve the recruitment system, increase incentives for medical personnel, and optimize budget management to better meet the demand for doctors and enhance the quality of healthcare services in the region.
Analysis of Performance Results Reporting at the Personnel and Human Resource Development Agency: JEL Classification: M12, M54, J24, D23, J53 Israwati, Ita; Sawaji, Jamaluddin; Arif, Muhammad Ridwan
Journal La Bisecoman Vol. 6 No. 4 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i4.2524

Abstract

This study aims to analyze the performance reporting mechanism and identify obstacles causing delays in the reporting process at the Nunukan Regency Personnel and Human Resources Development Agency (BKPSDM). Performance reporting, particularly the Government Agency Performance Report (LKJIP), is a crucial instrument for assessing the achievement of an organization's strategic goals and ensuring the effective implementation of the principles of public accountability and transparency. This research was conducted at the Human Resources Development and Personnel Agency (BKPSDM) of Nunukan Regency. This study used a descriptive qualitative approach, collecting data through in-depth interviews, observation, and documentation. The results indicate that the reporting mechanism has a clear basic structure, but it is not yet fully operational due to weak coordination, limited digital systems, and a lack of technical guidance. Meanwhile, reporting delays are also influenced by high operational workloads and the lack of standardized procedures. This research provides strategic recommendations in the form of strengthening the coordination system, developing reporting SOPs, increasing human resource capacity, and digitizing the reporting process as steps to improve the effectiveness and timeliness of LKJIP preparation in the future.
MODELLING ANALISIS STANDAR BELANJA DALAM KEWAJARAN ANGGARAN (STUDI EMPIRIS PADA PEMERINTAH DAERAH KABUPATEN WAJO DI SULAWESI SELATAN) Rasyidah Nadir; Muhammad Ridwan Arif; Fatmawati Fatmawati
KRISNA: Kumpulan Riset Akuntansi Vol. 11 No. 2 (2020): KRISNA: Kumpulan Riset Akuntansi
Publisher : Faculty of Economics and Business, Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/kr.11.2.2020.197-205

Abstract

This study aims to examine the application of the Shopping Standards Analysis (ASB) model to the City / Regency governments in South Sulawesi. Spending standards analysis is an instrument for the assessment of the reasonableness of workload and costs for an activity organized by a local government. The data used in this study are secondary data sourced from the Budget Implementation List (DPA) of 2017 and 2018, 2017 Budget Realization Data from all SKPDs in the local government, and Data Unit Standards based on Regional Regulations (Perda). The method of data analysis uses standard shopping analysis with a linear regression model approach. The ASB model is carried out through three stages of preparation namely the stage of data collection, the stage of equalizing activities, and the stage of forming the model. The research method was carried out using two approaches namely library research and field research. Penelitian ini bertujuan untuk mengkaji penerapan model Analisis Standar Belanja (ASB) pada pemerintah Kota/Kabupaten di Sulawesi Selatan. Analisis standar belanja merupakan suatu instrumen untuk penilaian kewajaran atas beban kerja dan biaya terhadap suatu kegiatan yang diselenggarakan pemerintah daerah. Data yang digunakan dalam penelitian ini adalah data sekunder yang bersumber pada Daftar Pelaksanaan Anggaran (DPA) Tahun 2017 dan 2018, Data Realisasi Anggaran 2017 dari seluruh SKPD pada pemerintah daerah setempat, dan data Standar Satuan Harga berdasarkan Peraturan Daerah (Perda). Metode analisis data menggunakan analisis standar belanja dengan pendekatan model regresi linear. Model ASB dilakukan melalui tiga tahapan penyusunan yaitu tahap pengumpulan data, tahap penyetaraan kegiatan, dan tahap pembentukan model. Metode penelitian dilakukan dengan menggunakan dua pendekatan yaitu penelitian kepustakaan (library research) dan penelitian lapangan (field research).
Analysis of Leadership and Managerial Functions on the Km. Sultan Hasanuddin as an Inter-Island Pioneer Ship in Makassar Nurkhalis Nurkhalis; Muhammad Ridwan Arif; Sri Adrianti Muin
Journal Development Manecos Vol. 4 No. 1 (2026): Journal Development Manecos
Publisher : Scieclouds Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71435/732083

Abstract

This study examines the effectiveness of leadership and managerial functions on KM Sultan Hasanuddin, an inter-island pioneer vessel operating in Eastern Indonesia. Maritime operations present unique challenges due to their high-risk, isolated, and hierarchical environment, making leadership a critical determinant of safety and performance. This research adopts a descriptive qualitative approach with a case study design. Data were collected through in-depth interviews, participant observation, and documentation involving seven informants representing top, middle, and lower management levels on board. Data analysis followed the Miles and Huberman model, supported by triangulation techniques to ensure validity. The findings reveal that the captain applies a situational leadership approach by integrating transformational and transactional leadership styles within the Full Range Leadership Model (FRLM). Transformational elements are reflected in motivational and inclusive interactions that foster crew cohesion and reduce burnout, while transactional elements ensure strict adherence to standard operating procedures (SOPs), particularly in emergency and technical operations. The implementation of managerial functions (Planning, Organizing, Actuating, and Controlling) demonstrates strong organizational structure, clear task division, and systematic evaluation mechanisms, contributing to operational stability and zero-incident performance. Furthermore, organizational communication is characterized by open, participatory, and adaptive patterns, supported by both formal (HT communication) and informal channels, despite technical barriers such as signal limitations. This study concludes that effective leadership on board is achieved through adaptive leadership shifting, strong managerial integration, and resilient communication systems, which collectively enhance safety, efficiency, and crew well-being in maritime operations.
Co-Authors . Syamsinar A, Abdul Samad Abdul Samad Andi Abdul Azis Ishak Ardiansa B, Aco Berg, Erdawati Dahsan Hasan Djabar, Sadly Abdul Fadilah, Achmad Diky Fatmawati Fatmawati Hamid, Mulyadi Handayani, Fransisca Heny Hasniaty Hasniaty Israwati, Ita Jamaluddin Sawaji Kasmiati, Juni Muliyadi Hamid Nurkhalis Nurkhalis Rafi, Fadliastuti Rasyidah Nadir Siera, Alfa Sri Adrianti Muin Sri Adrianti Muin St. Rukaiyah Subur Rahmawati Agustina Arta Dita Triana, Dien Utami, Nurul Riskya Wahyu Wahyu Yusuf, Basri