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All Journal Krisna: Kumpulan Riset Akuntansi Jurnal Dinamika Pengabdian (JDP) Hasanuddin Economics and Business Review YUME : Journal of Management EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Ilmiah Akuntansi Kesatuan Journal La Bisecoman Jurnal Manajemen dan Organisasi Review (MANOR) Journal La Edusci MITZAL (Demokrasi, Komunikasi dan Budaya) : Jurnal Ilmu Pemerintahan dan Ilmu Komunikasi AKUNSIKA: Jurnal Akuntansi dan Keuangan Journal Online Manajemen ELPEI (JOMEL) POMA JURNAL
Muhammad Ridwan Arif
Politeknik Negeri Ujung Pandang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Peran Inspektorat Daerah Sebagai Konsultansi Dalam Mewujudkan Tata Kelola Pemerintahan yang Bersih di Pemerintah Kabupaten Penajam Paser Utara Berg, Erdawati; Arif, Muhammad Ridwan; A, Abdul Samad
JURNAL MANAJEMEN & ORGANISASI REVIEW (MANOR) Vol. 6 No. 2 (2024): Jurnal Manajemen dan Organisasi Review (MANOR)
Publisher : Universitas Fajar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47354/mjo.v6i2.865

Abstract

Penelitian ini bertujuan untuk memberikan pemahaman yang lebih dalam tentang Inspektorat Daerah dalam peran pemberi konsultansi dapat berkontribusi dalam mewujudkan tata kelola pemerintahan yang bersih di tingkat Perangkat Daerah dioptimalkan oleh Aparat Pengawas Internal Pemerintah (APIP) sebagai bentuk pertanggungjawaban terhadap tugas dan fungsi yang ditanggungnya untuk membantu manajemen dengan pertimbangan profesionalnya terkait risiko yang dihadapi organisasi. Melalui pendekatan kualitatif dan wawancara dengan responden, hasil penelitian menyimpulkan bahwa, Aparat Pengawas Internal Pemerintah (APIP) telah melaksanakan tugas pembantuan yang telah diberikan oleh kepala daerah Kabupaten Penajam Paser Utara di bidang pengawasan sesuai dengan Norma-norma yang berlaku. Sehingga peran Inspektorat Daerah sebagai pengawas intern pemerintah terlaksana dengan baik, tepat sasaran dan sesuai dengan aturan yang berlaku demi tercapainya kepemerintahan yang baik.
Implementation of M-Passport Application in Improving the Quality of Public Services : JEL Classification: K11, K12, K24, O34, D18 Rafi, Fadliastuti; Hamid, Muliyadi; Arif, Muhammad Ridwan
Journal La Bisecoman Vol. 6 No. 3 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i3.1937

Abstract

This study aims to (1) provide an overview of the implementation of the M-Passport application in the Passport service process, (2) assess its effectiveness and efficiency in improving service processes, and (3) identify obstacles faced during its implementation at the Makassar Class I TPI Immigration Office. The research adopts a mixed-method approach, involving 42 passport applicants and managers. Data were collected through interviews, questionnaires, and observations, and analyzed using data triangulation. The M-Passport application has significantly improved service procedures, offering clear, accessible guidelines for applicants. It ensures timely service completion and transparent payment details, enhancing overall user satisfaction. The application is supported by adequate infrastructure, including waiting areas, playrooms, breastfeeding rooms, separate toilets for public use and disabilities, and dedicated counters for Indonesian and foreign applicants. Information and service ambassadors are also available to assist users. The effectiveness of Passport services using the M-Passport application is rated at 84.56% ("Good"), while efficiency is rated at 83.88% ("Good"). Despite these achievements, challenges remain. Frequent maintenance and updates can render the application inaccessible for 2–3 days. Network issues also affect accessibility, while limited-service quotas occasionally prevent applicants from securing preferred schedules. the M-Passport application has improved the service experience at the Makassar Immigration Office but requires addressing maintenance, network reliability, and quota limitations to enhance its effectiveness and efficiency further.
Reassessing Bureaucratic Performance in Local Government through Institutional Evidence and Administrative Reali: JEL Classification: H83, H70, D73, O21, R58 Kasmiati, Juni; Hamid, Mulyadi; Arif, Muhammad Ridwan
Journal La Bisecoman Vol. 6 No. 2 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i2.2321

Abstract

This research does not question the success of the State Civil Apparatus (ASN) in the Nunukan Sub-district Office in order to find out whether the case of institutional success has been attained, but rather to question the circumstances surrounding the declaring of performance. The study builds on SKP faces of 2023 and 2024 and conversations and observations in the field to reveal a troubling disjuncture between institutional measures and reality in the administrative realm. Records indicate that there is universal performance in quantity, quality, and time, but the organizational fabric paints a different picture: there is no balance in the workload, discipline is applied irregularly, motivation is presupposed but not built, and the leadership preserves the stability preserving the stability but depriving growth. In this case performance is not failing; it is done. The system of SKP, built on the vision of measuring contribution, actually turns into the engine of cloning the bureaucratic coziness, encouraging silence, and adherence to the procedures instead of results. This paper claims that performance appraisals when removed of context and criticism occupy a position where they can only be rituals that obfuscate institutional stagnation more than they can serve a corrective purpose. Rather than adding weight to the feasibility of your (collective) governance, putting border governance in an analytical standoff may question the validity of coherent assessment standards and demand the introduction of a performance paradigm that is built not on scrutiny, but structural truthfulness and societal accountability.
Pengaruh Kualitas Pelayanan Dan Inovasi Layanan Digital PLN Mobile Terhadap Kepuasan Pelanggan PT PLN (Persero) Unit Pelaksana Pelayanan Pelanggan (UP3) Mamuju Yusuf, Basri; Arif, Muhammad Ridwan; Rukaiyah, St
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.455

Abstract

This study aims to analyze the influence of service quality and digital service innovation through the PLN Mobile application on customer satisfaction at PT PLN (Persero) Customer Service Implementation Unit (UP3) Mamuju. The research employs a quantitative method with a survey design, involving 100 respondents selected through the Simple Random Sampling technique. Service quality is measured using the SERVQUAL model, encompassing five dimensions: Tangibility, Reliability, Responsiveness, Assurance, and Empathy. Digital service innovation is assessed through three dimensions: Perceived Usefulness, Perceived Ease of Use, and User Experience. Data were collected via an online questionnaire using a Likert scale and analyzed with multiple linear regression. The results indicate that service quality (p-value < 0.001) and digital service innovation (p-value < 0.001) individually and simultaneously have a significant impact on customer satisfaction, with a coefficient of determination (R²) of 87.3%. The dimensions of Reliability and Empathy from service quality, along with Perceived Ease of Use from digital service innovation, are the dominant factors influencing customer satisfaction. The study recommends enhancing Reliability and Empathy by improving electricity supply reliability and customer care, as well as optimizing the PLN Mobile application to enhance ease of use, particularly for customers with limited digital literacy.
Analisis Manajemen Pemenuhan Kebutuhan Dokter Pada Rumah Sakit Umum Daerah Kabupaten Nunukan Kalimantan Utara Utami, Nurul Riskya; Arif, Muhammad Ridwan; Rukaiyah, St
Jurnal Online Manajemen ELPEI Vol 5 No 2 (2025)
Publisher : STIM-LPI Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58191/jomel.v5i2.456

Abstract

This study aims to analyze the management of doctor fulfillment at the Regional General Hospital (RSUD) of Nunukan Regency, North Kalimantan. This research employs a qualitative approach with a descriptive method, prioritizing the collection of primary and secondary data through interviews, field observations, and document analysis. The findings indicate that while the management of doctor fulfillment at RSUD Nunukan has covered various essential aspects, improvements are still needed in the recruitment system, enhancement of workplace facilities, and the welfare of medical personnel. The main obstacles identified include the lack of incentives, limited medical facilities, as well as geographical challenges and complex bureaucratic procedures. This study provides recommendations to improve the recruitment system, increase incentives for medical personnel, and optimize budget management to better meet the demand for doctors and enhance the quality of healthcare services in the region.
REDESIGNING ORGANIZATIONAL STRUCTURE AS A RESPOND TO THE UNCERTAINTY ENVIRONMENT IN THE NEWSPAPER COMPANY Arif, Muhammad Ridwan; Almaida, Asty
Hasanuddin Economics and Business Review VOLUME 1 NUMBER 3, 2018
Publisher : Faculty of Economics and Business, Hasanuddin University, Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v1i3.1353

Abstract

The objective of this paper is to identify the contingency factors in respond to environmental changing in designing the organizational structure for newspaper company. The current environment exist as the industry faces an uncertain future because of stagnant markets, increasing competition from other media for audience and attention, use by progressively smaller portions of the populations, and changes in advertiser media choice. Based on the literature review, by employing the contingency perspectives,  the organizational size, effective strategy, and adoption the high technology will influence the capability of organization to respond the environmental changing that in turn can strengthening it’s competitive advantage and innovation in uncertainty environment.
Strong Control Environment the Main Pillar of Internal Audit in State-Owned Enterprises Natsir, Sukriah; Arif, Muhammad Ridwan; Arsyad, Muhammad; Amin, Andi Nursyamsi; Azzahrah, Fathiah
Jurnal Ilmiah Akuntansi Kesatuan Vol. 13 No. 5 (2025): JIAKES Edisi Oktober 2025
Publisher : Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jiakes.v13i5.3790

Abstract

The control environment is a fundamental component of a company’s internal control system, comprising standards, processes, and organizational structures that guide the implementation of internal controls. This study aims to examine the factors influencing the implementation of the control environment and evaluate its stability in state-owned enterprises (SOEs) within the industrial and service sectors. An exploratory research design with multiple case studies was employed to gain in-depth insights. The findings indicate that SOE management has established a control environment; however, inconsistencies persist across business segments. In particular, the risk management dimension in some cases requires further development, as no dedicated Chief Risk Officer (CRO) exists, and internal audit and risk management functions are not yet optimal, reducing overall effectiveness. Nevertheless, positive practices are evident, including well-structured control organizations, strong commitment to competence, enforcement of accountability, productive roles of top management, and adherence to integrity and ethical standards. The study concludes that while the control environment is implemented, strengthening risk management and internal audit functions is essential to enhance the effectiveness and sustainability of internal controls in SOEs.
Analysis of Performance Results Reporting at the Personnel and Human Resource Development Agency: JEL Classification: M12, M54, J24, D23, J53 Israwati, Ita; Sawaji, Jamaluddin; Arif, Muhammad Ridwan
Journal La Bisecoman Vol. 6 No. 4 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i4.2524

Abstract

This study aims to analyze the performance reporting mechanism and identify obstacles causing delays in the reporting process at the Nunukan Regency Personnel and Human Resources Development Agency (BKPSDM). Performance reporting, particularly the Government Agency Performance Report (LKJIP), is a crucial instrument for assessing the achievement of an organization's strategic goals and ensuring the effective implementation of the principles of public accountability and transparency. This research was conducted at the Human Resources Development and Personnel Agency (BKPSDM) of Nunukan Regency. This study used a descriptive qualitative approach, collecting data through in-depth interviews, observation, and documentation. The results indicate that the reporting mechanism has a clear basic structure, but it is not yet fully operational due to weak coordination, limited digital systems, and a lack of technical guidance. Meanwhile, reporting delays are also influenced by high operational workloads and the lack of standardized procedures. This research provides strategic recommendations in the form of strengthening the coordination system, developing reporting SOPs, increasing human resource capacity, and digitizing the reporting process as steps to improve the effectiveness and timeliness of LKJIP preparation in the future.
Co-Authors . Syamsinar A, Abdul Samad Abdul Samad Almaida, Asty Amin, Andi Nursyamsi Andi Abdul Azis Ishak Ardiansa B, Aco Azzahrah, Fathiah Berg, Erdawati Dahsan Hasan Djabar, Sadly Abdul Fadilah, Achmad Diky Fatmawati Fatmawati Hamid, Mulyadi Handayani, Fransisca Heny Hasniaty Hasniaty Ishak, Andi Abdul Azis Israwati, Ita Jamaluddin Sawaji Jayadi, Muhammad Kadir, Darmawati Kasmiati, Juni Muhammad Arsyad Muhammad Asdar Muliyadi Hamid Natsir, Sukriah Rafi, Fadliastuti Rasyidah Nadir Siera, Alfa Sri Adrianti Muin St. Rukaiyah Subur Rahmawati Agustina Arta Dita Tamrin Tamrin Triana, Dien Utami, Nurul Riskya Wahyu Wahyu Yusuf, Basri