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Student Word of Mouth in Higher Education: A Systematic Review of Key Determinants and Implications for Underserved Regions Raya, Silfanus Lebu; Mulyono, Mulyono; Iswari, Hanif Rani
Bulletin of Management and Business Vol. 5 No. 2 (2024): October 2024
Publisher : Universitas Widyagama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v5i2.435

Abstract

Abstfac student word of mouth (WOM) plays a strategic role in enhancing the reputation and attractiveness of higher education institutions, particularly in regions with limited access to formal information such as Nusa Tenggara Timur (NTT). WOM represents a voluntary form of communication that reflects students’ authentic academic experiences and serves as a credible, cost-effective promotional channel for reaching prospective students. This study aims to identify key factors influencing the formation of WOM in higher education through a Systematic Literature Review (SLR) approach. A total of 52 peer-reviewed articles published between 2020 and 2024 were analyzed thematically. The findings reveal that academic service quality, perceived value, and institutional image are the most dominant determinants of positive student WOM. Academic service quality contributes to student satisfaction, perceived value acts as a cognitive-affective bridge that strengthens students’ intention to recommend their institution, and institutional image reinforces student trust and long-term loyalty. These findings offer practical implications for higher education institutions seeking to expand student recruitment from underserved regions such as NTT. By prioritizing high-quality academic services and fostering strong perceptions of value, institutions can organically stimulate WOM as a sustainable and impactful marketing strategy to attract students from these areas.
Makna Akuntansi dan Persepsi Nilai dalam Startup Bricolage: Etnografi Mikro-Kontekstual atas Praktik Keuangan Subjektif dan Interaksi Konsumen di Malang Sodik, Sodik; Iswari, Hanif Rani; Wulandari, Wahju
Journal of Public and Business Accounting Vol. 6 No. 2 (2025): Juli-Desember
Publisher : Program Studi Akuntansi, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/jopba.v6i2.414

Abstract

Penelitian ini mengkaji dinamika praktik keuangan subjektif dalam startup komunitas teknologi melalui pendekatan mikro-etnografi. Studi ini menyoroti bagaimana sistem keuangan informal tidak hanya berfungsi sebagai alat administratif, melainkan juga sebagai medium representasi nilai sosial dan pengelolaan kolektif. Praktik-praktik tersebut membentuk model konseptual yang terdiri dari tiga pilar utama: narrative-based accountability, behavioral anchoring in collective finance, dan perceived integrity of informal financial communication. Temuan menunjukkan bahwa akuntansi dijalankan dengan bahasa moral, tidak hanya memfasilitasi pengambilan keputusan internal tetapi juga membentuk kepercayaan eksternal melalui narasi transparansi. Dimensi seperti pelabelan kas berbasis nilai, bias perilaku adaptif, serta respon konsumen terhadap komunikasi nonformal menjadi elemen penting dalam membentuk siklus akuntabilitas partisipatif. Model konseptual yang dihasilkan membuka kontribusi baru dalam literatur behavioral accounting dengan menekankan pentingnya konteks komunitas, narasi sosial, dan bias terinternalisasi dalam merancang sistem keuangan. Penelitian ini juga menawarkan arah riset lanjutan untuk mengeksplorasi keterhubungan antara keuangan subjektif, loyalitas konsumen, dan strategi pemasaran berbasis nilai dalam ekosistem usaha kecil.
Bootstrapping as a Survival Strategy Amid Psychological Pressure and Trust Crisis among Digital Startup Founders in Malang City Iswari, Hanif Rani; Mas, Nasharuddin; Zahroh, Viony Alfiyatu
Bulletin of Management and Business Vol. 5 No. 2 (2024): October 2024
Publisher : Universitas Widyagama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v5i2.437

Abstract

The rise of fraud cases among Indonesian startups has triggered a trust crisis within the funding ecosystem, affecting both investors and entrepreneurs. In this context, some founders opt for bootstrapping not merely due to resource constraints, but as a deliberate response to external pressures and a desire to maintain integrity and business direction. This study employs a descriptive qualitative approach through in-depth interviews with three digital startup founders in Malang City who are currently practicing or have previously practiced bootstrapping strategies. The findings reveal that the decision to reject external funding is influenced by psychological pressure, the need to preserve autonomy, and behavioral biases such as overconfidence and illusion of control. Furthermore, concerns about excessive intervention and reputational risks due to associations with fraudulent practices also reinforce the choice to bootstrap. These findings indicate that financial decisions within startups cannot be separated from the psychological and social contexts surrounding them. Therefore, a more empathetic funding approach that aligns with the personal values of founders is necessary to restore trust and support the holistic sustainability of startups.
Reflective Financial Awareness for Student Bootstrapping Founders: A Community Engagement Approach Iswari, Hanif Rani; Zahroh, Viony Alfiyatu; Nur, Ayu Wandani Mustika Rahma Baits
TGO Journal of Community Development Vol. 3 No. 1 (2025): January - June
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.2025.002

Abstract

This community service initiative aims to cultivate reflective financial behavior among student startup founders who rely on bootstrapping as their primary funding strategy. Conducted over four months, the program engaged a student-led startup operating in both private tutoring and catfish farming sectors. The initiative addressed common behavioral finance biases—such as overconfidence, sunk cost fallacy, and status quo bias—through contextualized education, reflective journaling, decision-mapping, and low-cost tools like pre-mortem analysis and behavioral checklists. The results revealed tangible improvements in financial self-awareness, decision quality, and emotional regulation. Participants began implementing structured pause points before making financial commitments, differentiated financial logic between service-based and production-based businesses, and revised pricing strategies based on both operational realities and psychological insight. The program also fostered a psychologically safe environment for discussing financial anxiety and learning from failure. This intervention demonstrates that reflective financial education can serve as an impactful and scalable early-stage support model for young entrepreneurs. Its low-barrier, behaviorally-informed approach can be replicated across educational institutions and community-based startup ecosystems, particularly those lacking formal financial mentorship structures. The outcomes suggest that empowering founders to understand their financial behavior is just as crucial as teaching them to manage financial tools.
Developing Malang City Tourism: A Qualitative Analysis of Opportunities, Challenges, and Sustainability Strategies Iswari, Hanif Rani; Baits Nur, Ayu Wandani Mustika Rahma; Rusdianti, Imanita Septian
PANGRIPTA Vol. 8 No. 2 (2025): Pangripta Jurnal Ilmiah Kajian Perencanaan Pembangunan
Publisher : Badan Perencanaan Pembangunan Kota Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (738.654 KB) | DOI: 10.58411/fhssnr41

Abstract

Malang City possesses diverse tourism potential, ranging from thematic villages, culinary and educational tourism, to emerging halal tourism destinations. However, the city is often perceived merely as a transit point for visitors heading to Batu or Mount Bromo, limiting its positioning as a primary destination. This study aims to analyze tourism development strategies for Malang City using a qualitative descriptive approach supported by primary and secondary data. Primary data were collected through in-depth interviews with thematic village managers, culinary business owners, and representatives of the Malang City Tourism Office, while secondary data were drawn from statistical reports and scholarly literature. Findings reveal that Malang’s tourism development can be strengthened through five key strategies: differentiation of attractions (creative, culinary, and halal tourism), improvement of infrastructure and public facilities, multi-stakeholder collaboration, empowerment of local communities, and digital promotion. The study highlights that sustainable and inclusive planning is critical for transforming Malang from a mere stopover into a leading tourism destination in East Java, with broader socio-economic benefits for local communities.
Pengaruh Profitabilitas dan Ukuran Perusahaan terhadap Nilai Perusahaan yang Dimediasi oleh Struktur Modal: Studi Kasus pada Perusahaan Sub Sektor Makanan dan Minuman Nanda Apriliya; Alfiana Alfiana; Hanif Rani Iswari
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 4 No. 3 (2025): September: Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v4i3.4908

Abstract

This study aims to analyze tehe effect of profitability and firm size on firm value with capital structure as a mediating variable. The study was conducted on food and beverage sub-sector companies listed on the Indonesia Stock Exchange during 2020-2023. The variables used in this study include Return on Assets (ROA), frim size (SIZE), Dept to Equity Ratio (DER), and Price to Earnings Ratio (PER). Path analysis was applied to test the relationsips. The results show that booth profitability and firm size significantly influence capital structure. Pprofitability and firm size also directly affect firm value. Furthemore, capital structure ppartially mediates the relationship between profitabilitiy, firm size, and firm value. These findings highlight the importance of strategic capital structur management to enhance corporate financial performance and long-term value, especially in the food and beverage sector.