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Journal : Jurnal Riset Kesehatan

ANALYSIS OF NURSE'S JOB SATISFACTION BASED ON INTERNAL SERVICE QUALITY MEASUREMENT Agus Aan Adriansyah; Budhi Setianto; Wiwik Afridah; Akas Yekti Pulih Asih; Stefanus Supriyanto; Venia Ilma Dwi Prastika; Amanatul Istifaiyah
Jurnal Riset Kesehatan Vol 9, No 2 (2020): NOVEMBER 2020
Publisher : Poltekkes Kemenkes Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (97.143 KB) | DOI: 10.31983/jrk.v9i2.6444

Abstract

Nurses who are considered by the hospital to be able to provide maximum health services to patients so that they can increase patient satisfaction. This research was conducted to analyze the job satisfaction of nurses based on Internal Service Quality in the inpatient installation of RSI A. Yani Surabaya. The study was conducted with an observational analytic design and cross-sectional approach. The study population was the nurses in the inpatient installation of RSI A. Yani Surabaya, a total of 104 nurses. The sample size was 78 nurses who were spread in each inpatient room of RSI A. Yani Surabaya. The method of sampling using simple random sampling. Data analysis was performed using binary logistic regression test. The results showed that 98.7% of nurses rated internal service quality as good and 64.1% of nurses said they were satisfied. Based on the statistical test, it was found that the value of p = 0.999 (more than 0.05), which means that internal service quality has no significant effect on job satisfaction of nurses. However, based on the aspect of internal service quality, the aspects of tools and reward and recognition can provide an almost significant effect on job satisfaction of nurses. Provision of tools has 9.23 times less risk of dissatisfying nurses than providing good tools. Likewise, giving rewards and recognition that was less likely to have a 3.34 times risk of making nurses dissatisfied compared to giving good recognition.
Co-Authors Abdillah, Muhammad Zahid Abdul Muhith Adelia Priadina Cahya Ningrum Adelia Priadina Cahya Ningrum Adiiba Dzakiyah Choirunnisa Afridah, Wiwik Agus Aan Adriansyah Ahla Tamaro Aizatun Nisa Ajeng Dwi Rahmawati Akas Pinaringan Sujalu Alfaridzi, Aditya Rizky Aliya Zahro Fuadah Amanatul Istifaiyah Andi Roesbiantoro Andryade Kurniawan Aviana Gita Lara Aviana Gita Lara Bagus Wicaksono Bagus Wicaksono BAGUS WICAKSONO Binti Sholihah, Nindy Kurniati Budhi Setianto Budhi Setianto Difran Nobel Bistara Diva Ali Savitri Djazuly Chalidyanto Dwi Handayani Edza Aria Wikurendra Effendi Effendi Effendi Effendy Effendy Endang Sulistiyani Eppy Setiyoati Eppy Setiyowati Ervina Yanti Harahap Evy Afifah Syagran Evy Afiyah Syagran Fasya, Abdul Hakim Fasya, Abdul Hakim Zakiy Fasya, Abdul Hakim Zakkiy Fatmawati, Ulik Hadi, Bella Rose Indira Harahap, Ervina Yanti Iftitahurrohmah Iftitahurrohmah Imamate, ewi Sinta Nuriatul Iqbal Firdaus Iqbal Firdaus Iswahyudi Iswahyudi Jihan Ekanita Anwar Kartika Sari, Dyan Kombih, Muhammad Fifin Kuuni Ulfah Naila El Muna Lono Wijayanti M. Herdin Fatwa Toga Putra Maki Zamzam Maya Purnia Sari Maya Purnia Sari Muhammad Zahid Abdillah Mutiaraningrum, Indah Nadatien, Ima Nailah Tri Iswira Nathalya Dwi Kartika Sari Nazilatul Khurin Nikmatus Sa’adah Ningtias, Dyah Ayu Ratna Novera Herdiani, Novera Nurharianti, Pradita Rani Paramita, Ristiya Galih Primasari, Niken Savitri Rizki Andikawati Fitriasari Rochmawati, Elva Apriliya Adella Rokhiya, Naily Aniqotur Rusdianingsih Rusdianingsih Salim, Hotimah Masdan Satriya Wijaya Selviana Larasati Sofia Nur Islami Stefanus Supriyanto Syafiuddin, Achmad Tamya Amiratus Sholihah Ubaidillah Zuhdi Umi Hanik Venia Ilma Dwi Prastika Wijaya , Terivenna Yanti, Alfiyah Indah Yauwan Tobing Lukiyono Zahro, Novianti Fatimahtus