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All Journal Jurnal Ilmiah Kursor Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Mochamad Chandra Saputra
Fakultas Ilmu Komputer, Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering

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Pengembangan Sistem Self-Service Reservation pada Everyday Smart Hotel Malang Menggunakan Customer Relationship Management (CRM) Operasional Modul Sales Force Automation dan Service Automation Farhan Ishami; Retno Indah Rokhmawati; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 2 (2018): Februari 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Customer Relationship Management (CRM) is the process of menaging interaction between companies and customers regarding sales and service who utilize some integrated information to understand customer behaviour and serve the best service. This research was held at Everyday Smart Hotel Malang which one of activities is reservation process.Currently, the ordering has two process through online travel agent and booking process directly. But on certain activites, many customers make reservation directly. Furthermore, ordering process is often the occurrence of long queues, information received by customers is not complete, so customers involved to leave Everyday Smart Hotel. Regarding of this case hence need operational Customer Relationship Ranagement (CRM) module Sales Force Automation (SFA) and Service Automation (SA) Customer Self-service activity in order to improve service and customer satisfaction by applying integrated web-based system information then it will be more efficient. The result of this Customer Relationship Management (CRM) system for effectivity aspect, the result was 96% for customers and 96% for receptionist. For efficiency aspect, average time result 80% for the customer and 83% for receptionist more efficient. Then, for user satisfaction, the result was better because it has sixteen statement good for customers and receptionist.
Estimasi Biaya Perangkat Lunak Menggunakan Metode Function Point (Studi Kasus: CV Aptikma Indonesia) Mohammad Rizqi Zamzami Alnobeta; Mochamad Chandra Saputra; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 3 (2018): Maret 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

When the process of developing software with different size and functional become so fast, it makes the problem in cost estimation and effort estimation higher. Research explains the scope of Software A and Software B on CV Aptikma Indonesia using the approach of the Work Breakdown Structure as well as scheduling using Gantt Chart and the results of the estimated costs of using the method of Function Point. The mathematical calculation on software A, using the method of Function Point produce the effort a number of 56 for five months with a total cost amounting to Rp 610.000.000, 00. While the software B produce an estimated effort a number of nine people for six months with a total cost amounting to Rp 59.350.000, 00. Analysis of the comparison between the method of Function Point and Guesstimate on software A and software B can be the subject of consideration CV Aptikma Indonesia in resolving the problem.
Evaluasi Usability Dan Rekomendasi Perbaikan Tampilan Website Seleksi Mahasiswa (SELMA) Universitas Brawijaya Qurrata Aynayya; Mochamad Chandra Saputra; Djoko Pramono
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Brawijaya University as one of the public universities in Indonesia, has a Seleksi Mahasiswa (SELMA) UB which used as a public official media for information delivery. Based on the result data from the initial questionnaire distributed to respondents, several shortcomings are occured on the SELMA UB website. Respondents are having difficulties in finding the required information, the ambiguous content layout on the website, unappealing website appearance, dysfunctional links, and the disturbing excessive scrolling features. Therefore, further evaluation is necessary to determine the usability and quality level of website services from the user's point of view. This study aims to improve the usability and quality value of website services by providing a recommendation scheme for website interface design. The evaluation result for SELMA UB website usability, measured using WEBUSE, shows 11 statement indicators with Moderate usability value which required improvements. Meanwhile, the evaluation result for quality of service by using WEBQUAL 4.0 and calculation of Importance Performance Analysis (IPA), shows the results of gap analysis between performance and importance is -0.78 or <0. For quadrant analysis results, there are 10 statement indicators in quadrant I, III, IV and in need of improvement. The outcome of the website interface design improvement recommendation based on the HHS Usability Guidelines is a website interface design mockup of SELMA UB.
Analisis Penerimaan dan Kesuksesan Implementasi E-Learning Universitas Brawijaya pada Aspek Intention to Use, Use, User Satisfaction dan Net Benefits Deni Nugraheni; Mochamad Chandra Saputra; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 5 (2018): Mei 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

University of Brawijaya Malang has applied moodle based e-learning. UB e-learning website can be accessed through vlm.ub.ac.id. This research has a purpose to determine what factors that affecting the acceptance and success of UB e-learning implementation on the aspects of intention to use, use, user satisfaction and net benefit. The model that used there are the combined model of four variables Unified Theory of Acceptance and Use of Technology (UTAUT), there are performance expectancy, effort expectancy, social influence, facilitating conditions and seven variables Delone and McLean with modifications there are system quality, information quality, service quality, intention to use, use, user satisfaction and net benefits using parametric and non parametric methods. Collecting data method using the questionnaire online, with the minimum number of samples using slovin formula of 100. Based on the results of the data that has been collected, the number of respondent that will be used for this research is 113. The collected data is tested the basic assumption of normality, linearity and homogeneity. The data that passed the basic assumption test was done by parametric analysis using simple linear regression, while those did not pass the basic assumption be analyze using non parametric using Kendall Tau method. The results showing that all the variables that checked thoroughly positively affect the aspects of intention to use, use, user satisfaction and net benefits of UB e-learning.
Pengembangan Sistem Informasi Monitoring Kinerja Mesin Gilingan Berbasis Android Studi Kasus PG. Krebet Baru II, Malang Muhammad Hafizh Izzaturrahim; Mochamad Chandra Saputra; Aryo Pinandito
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 5 (2018): Mei 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PG Krebet Baru II, Malang is a factory that process sugarcane into sugar that operates for 160 - 180 days each year. The machines work for 24 hours. To keep the machine's performance works optimally, supervisors are responsible to supervising machine's performance to make sure it is in normal condition. The machine's performance data is very dynamic that change in seconds. It means the machine's performance is possible for being abnormal condition only for a few minutes or even in seconds. Currently, the factory has system to monitoring the machine's performance that are connected to application, so it can be opened in mobile device. Unfortunately, the information is passive. It means supervisor won't know any information if they didn't open the system. If the machine's performance is in abnormal condition and the machine is not being watched, it can interfere the machine in the future. From this problem, information system of milling machine should be developed based on Android using push notification features. Supervisor will get notification if the machine's performance is in abnormal condition. Information system of milling machine is developed using waterfall model. The testing in this system use validation testing, user acceptance testing, and basis path testing, where the result of user acceptancce testing conlude that system is valid and compatible with user requirements and the basis path testing conclude that the largest cyclomatic complexity is 17.
Analisis Pengaruh Harga, Persepsi Ukuran, Persepsi Reputasi, dan Kualitas Layanan Terhadap Kepercayaan Konsumen Dalam Menggunakan Transportasi Online (Studi Kasus : GO-JEK Indonesia) Muh. Edo Aprillia Andilala; Fitra A. Bachtiar; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 4 (2018): April 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

GO-JEK Indonesia is an online-based transportation with the most users in Indonesia with 21.6% users. Consumers have more trust in GO-JEK than any other online transportation services. One of the things to consider in choosing a product or service is price. In addition, perceived of size, perceived of reputation, and quality of services are considered to have positive influences on GO-JEK consumer belief. The problem arise is the influence between price, perceived of size, perceived of reputation and service quality with trust is not known. In addition, it is not known which variables are most influential on trust. Multiple linear regression is used to answer the problem. Primary data were obtained from questionnaires distributed online by social media. F test and T test are conducted to know the effect of relationship between price variables, perception size, perception of reptation, and quality of service with trust simultaneously and partially. The results of this study indicate that price and reputation perception have no significant effect on trust. While the perception of size and quality of service has a significant influence on trust. Service quality has the greatest influence to trust. The independent variables used in this study contributed 68.4% to the trust of GO-JEK customers.
Analisis dan Perancangan Sistem Informasi Manajemen Pusat Laktasi : Lactashare Lia Ninda Safitri; Satrio Agung Wicaksono; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 6 (2018): Juni 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Lactashare is a startup in social movement.The startup aims to disseminate breastmilk donation in Indonesia because of the national exclusive breastmilk target 80% that has not been reached. It affected by several factors, such as working mother, no baby initial milking, low production of breastmilk, and the limited of lactation counselor. Therefore, Lactashare needs a management information system that support the business process. The concept needed to build system base in development of information system is Software Development Life Cycle (SDLC). One of SDLC framework is Use case Driven Object Modeling with UML or named as ICONIX. ICONIX consists of six process. This research provide an insight to build a system that support Lactashare in requrements analysis and system designing phase in ICONIX process. Evaluation is an important activity in Requirements management. Evaluations that used in this research are tracebilty matrix and Correctness. Tracebility matrix refers to the ability to describe and trace the Requirements growth from the start to the end. Correctness used to observe the correct level of a features that made to the described Requirements. The result of this research are artifact of every ICONIX process and traceability matrix and correctness show that design system is correct to the requirement.
Penggunaan Metode User Centered Design (UCD) dalam Perancangan Ulang Web Portal Jurusan Psikologi FISIP Universitas Brawijaya Dini Pratiwi; Mochamad Chandra Saputra; Niken Hendrakusma Wardani
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 7 (2018): Juli 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The role of website becomes the essential needs of organizations, including The Department of Psychology, Faculty of Social and Politic Sciences, University of Brawijaya. The department utilizes the website to inform about academic activities, announcements, etc. The development of website has come through usability guidelines to ensure that the goal of the website could be achieved. To produce user interface design which could be accepted by the users, it was used the approach of User Centered Design (UCD) which would involve the users in developing process. According to the first interview that has been conducted, The Department of Psychology's web has not been evaluated in a long time. Thus explain the students complained because they could not find the information they needed. The problems that contained in the initial design can be solved on the new design, but there are still constraints felt by the user. This research focused on how to give the recommendation in using the approach of UCD toward the problem which was resulted after doing the evaluation. This research discussed from initial design evaluation and the new design, problem analysis, understand and specify the context of use, specify user requirements, recommendation analysis, produce design solution, and final evaluation. The result of this research is the existing problems can be solved according to the design guidelines, which is listed in Standardization of UB and HHS guidelines.
Analisis dan Perancangan Sistem Informasi Pengelolaan Skripsi dan Praktek Kerja Lapangan Widyasari Puspa Permata Witra; Mochamad Chandra Saputra; Bayu Priyambadha
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 6 (2018): Juni 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

University of Muhammadiyah Gresik (UMG) is private university that has many faculties and study program, one of them is Industrial Engineering (TI). TI UMG has a web-based information system called Academic Information System (SIAKAD). SIAKAD is a system at the university level that only serves for filling card study plan (KRS) and lecturers marking grades only, not including on the management of submission of Job Training (PKL), Thesis, Seminar and Thesis Defence. Some activities in TI UMG are done by manual procedure such as: job training and thesis registration. Three out of seven respondents say that without the system, number of students that have registered and have not is unknown. Two of the seven respondents stated that the current system is still less efficient. Therefore, a system is needed to fix the existing problem. The purpose of this research is to design a Thesis dan Field Job Practice Management Information System using Ripple methodology with design testing using Requirement Traceability. The results of this study are class diagrams, sequence diagrams, database schema and interface design. Then the results of the design tests show each requirement has unique code that can be traced to features, use cases, communication and sequence diagrams.
Evaluasi Biaya Perangkat Lunak Menggunakan Metode Fuzzy Use Case Point: Indonesia Rika Priyanti Manik; Andi Reza Perdanakusuma; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 7 (2018): Juli 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Software cost estimation is a very important aspect in information technology project for budgeting. Software house produces various software continously in limited time and cost. Therefore, a good budgeting is required by doing cost estimation. Software house PT. Sekawan Media Informatika dan CV. Profile Image at this research, still do not have a standard format to do cost estimation. Cost estimation in this research utilizes Fuzzy Use Case Point method. Cost estimation is obtained after getting time estimation. Then, the estimated cost and time are allocated to each phase that occurs in the software development (in this research, SIPAS and SMTPX), thus it provides suggestion for scheduling the development of software SIPAS and SMTPX. Fuzzy Use Case Point method, that is used to get the cost estimation, evaluated by using 2 software development projects that had been completed. At the end of this research, evaluation of cost estimation for software development is conducted, by comparing the cost estimation result which is gotten by using Fuzzy Use Case Point method with software house's actual cost allocation. The evaluation result from this research is useful to give such as consideration for software house to allocate cost for software development through estimation method Fuzzy Use Case Point.
Co-Authors Aditya Rachmadi Admaja Dwi Herlambang Afifahlya Alif Rizyomi Ahmad Muzakir Mahmud Ahmad Zaky Syihan Alfi Nur Rusydi Amellia Ayu Permatasari Anas Zulbichaq Andhika Mifta Alauddin Andi Reza` Perdanakusuma Anita Dwi Puspitasari Ardeni Bayu Praditya Arel Riedsa Adiguna ari kusyanti Arief Budi Setiawan Arofian Taufi Helmi Aryo Pinandito Atiyyah Lia Hijriyati Aziza Zuhroh Sya&#039;bandiyah Cendi Tito Rahman Christopher Dimas Satrio Deni Nugraheni Dhania Tami Wijaya Dhya Fairuzu Zahiroh Dini Pratiwi Djoko Pramono Fajar Krisna Wicaksono Fajar Pradana Farhan Ishami Farhani Ayu Amalina Farinda Ristanti Fathir Izzuddin Qisthi Fatwa Ramdani, Fatwa Fatwa Ramdhani Febrina Putri Laksamana Fitra Abdurrachman Bachtiar Hana Nur Hanifah Hanifah Muslimah Az-Zahra Hansen Natanael I Gde Yuda Pratama Ika Kurniawati Ismiarta Aknuranda Karimah Siti Wahyuni Laras Miranti Sanyoto Lia Ninda Safitri Lukas Sada Arihta Sinulingga Luluk Mukarromah M. Fahmi Aresha M. Rizky Kurniadi Ramadhan Masrur Anwar Mega Shero Gayatrie Megha Nilasari Khoiro Mohamad Rendiansah Mohammad Mirza Zanuar Mohammad Rizqi Zamzami Alnobeta Muh. Edo Aprillia Andilala Muhammad Hadi Selamet Hariyanto Muhammad Hafizh Izzaturrahim Muhammad Jauhar Fuadi Muhammad Rizsky Nanang Yudi Setiawan Niken Hendrakusma Wardani Noor Dwi Indah Lestari Oki Ari Saputra Priyambadha, Bayu Putri Wulandari Qori&#039; Ima Ma&#039;rifatin Qurrata Aynayya Raga Saputra Heri Istanto Rahadian Irwandana Retno Indah Rokhmawati Rika Priyanti Manik Rizkialdy Suja Pratama Rosalia Indah Salma Nada Safira Sandrian Yulian Firmansyah Noorihsan Satrio Agung Wicaksono Savira Fahrunisa Sinta Kurniasari Siti Sarah Ramadhani Sri Eko Wahyudi Stefanus Eka Prastya Theresia Lulu Indah Kurniawati Tio Renndy Winarna Welly Purnomo Widyasari Puspa Permata Witra Windha Parwaningsuci Yhouga Beta Evantio Yusi Tyroni Mursityo Yusuf Habib Alfatha