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Implementasi Algoritma K-Means dalam Menentukan Clustering pada Penilaian Kepuasan Pelanggan di Badan Pelatihan Kesehatan Pekanbaru Fahrozi, Aqshol Al; Insani, Fitri; Budianita, Elvia; Afrianty, Iis
Indonesian Journal of Innovation Multidisipliner Research Vol. 1 No. 4 (2023): December
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/ijim.v1i4.53

Abstract

This research discusses the implementation of the K-Means algorithm in determining clustering in customer satisfaction assessments at the Pekanbaru Health Training Agency. Customer satisfaction is the level of a person's feelings to perceive the comparison between the consumer's impression of the level of product and service performance and the customer's or buyer's expectations. The aim of this research is to see the level of customer satisfaction with the Pekanbaru Health Training Agency (Bapalkes) services using K-means clustering and how high the level of customer satisfaction is using the K-means Clustering method. In this research, the data used is Health Training Center customer data from 2019 and 2023. Data was collected through questionnaires distributed via Google form. Creating a rule model for the collected data using the k-means algorithm and rapidminer software. From the research results obtained using the K-Means algorithm in clustering customer data, it can provide customer segmentation results that are in line with expectations, so that the Pekanbaru Health Training Agency can easily understand the characteristics of its customers based on their clusters and their satisfaction. Then, using the elbow and Davies Bouldin methods, we also provide a solution for selecting the right number of clusters so that performance is more optimal and produces more accurate customer segmentation results. From the calculations of the k-means algorithm, it was obtained that the response value was very dominant at 259 who expressed satisfaction and 44 people who expressed dissatisfaction from 303 customers, so that the k-means algorithm used sensitivity and specificity tests, 86% expressed satisfaction and 14% expressed dissatisfaction with services provided by the Pekanbaru Health Training Agency.
Penerapan Algortitma C4.5 untuk Klasifikasi Sentimen Masyarakat terhadap #RUUKUHP pada Twitter Vusuvangat, Imam; Kurnia Gusti, Siska; Syafira, Fadhilah; Novriyanto, Novriyanto; Insani, Fitri
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 6 No. 4 (2023): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Social media, especially Twitter, has developed into an important tool for people to share their opinions and feelings widely. Users often use hashtags to share messages related to certain topics. Some of the issues that lead to the need for sentiment analysis of the Draft Criminal Code are social impact, Public disapproval, Potential legal uncertainty, Potential abuse, Support and criticism. By conducting a sentiment analysis of the draft Penal Code, the government and policymakers can better understand the views of the public, identify possible problems and address them, and make necessary improvements or clarifications to the draft law. This can help ensure that the draft Penal Code has greater public support and adheres to good legal principles. The classification of public responses to this hashtag provides a significant snapshot of public attitudes and perspectives. This study aims to classify public sentiment towards the RUUKUHP hashtag on the Twitter platform using the C4.5 algorithm. This study uses a collection of tweets with the hashtag RUUKUHP which are manually categorized into two and three sentiment categories, namely positive, negative and positive, negative and neutral. In this study, data preprocessing is carried out before training the model which includes removing links, special characters, removing stopwords, and word tokenization. Furthermore, this research uses text representation methods such as TF-IDF to extract features from the tweet text and convert them into numerical vectors used by the C4.5 algorithm. After training the classification model using the C4.5 algorithm with the classified dataset, it evaluates the performance of the model with the metrics of accuracy, recall, precision, and F1 score. Experimental results using 2 categories of Negative and Positive show that the model applied with the C4.5 algorithm achieved an accuracy of 96.6% with a recall of 96.6%, a percision of 97.1% and an F1 score of 96.8. And experiments using 3 categories of Negative, Positive and Neutral achieved an accuracy of 67%, a recall of 67%, a precision of 65%, and an F1 score of 66%. Thus it can be concluded that the results of the RUUKUHP hashtag sentiment classification with 2 class predictions are more relevant than 3 sentiment class predictions with a value reaching 96.6%.
Pengelompokan Tingkat Stres Akademik Pada Mahasiswa Menggunakan Algoritma K-Medoids Nurfadilah, Nova Siska; Budianita, Elvia; Nazir, Alwis; Insani, Fitri; Susanti, Reni
Building of Informatics, Technology and Science (BITS) Vol 7 No 1 (2025): June (2025)
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v7i1.7409

Abstract

Academic stress is one of the common problems issues by university students due to heavy with heavy workloads, grade pressure, and various academic This condition can have a negatively impact on mental health, productivity and overall academic performance. In the long term, unmaged stress may lead serious psychological disorders. Therefore, it is important to accurately identify and classify the levels of academic stress. This study aims to cluster students’ academic stress levels by utilizing the K-Medoids algorithm. The data analyzed in the research were collected through questionnaires that were filled out by 507 students from the 2021-2023 cohorts, based on a modified version of the Perception of Academic Stress Scale (PASS). The results show that the K-medoids algorithm successfully clustered the data in 2 groups: cluster 0, which represents a moderate stress level with 212 students, and cluster 1, which indicates a high stress level with 295 students. This high-stress cluster exhibited higher average cores on questions 12 and 13 (score 3-5), which fall under the favorable category and are suspected to be the main triggers of academic stress among students in this group. Based on two evalutation metrics-Silhouette Coeficient and Davies-Bouldin Index (DBI)-it can be concluded that the optimal number of clusters for this data set is K=2. However, the clustering separation was not optimal due to he variation in study programs and the uneven distribution of respondets across academic years. This research is expected to provide direction the development intervation policies and strategies to support student welfare.
Penerapan Algoritma K-Means Untuk Mengelompokkan Tingkat Stres Akademik Pada Mahasiswa Wiranti, Lusi Diah; Budianita, Elvia; Nazir, Alwis; Insani, Fitri; Susanti, Reni
Building of Informatics, Technology and Science (BITS) Vol 7 No 1 (2025): June (2025)
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v7i1.7410

Abstract

Academic stress is a prevalent concern among university students, often arising from various challenges within the academic environment. These challenges may include tight assignment deadlines, elevated expectations from both lecturers and parents, ineffective time management, and negative self-assessment. If left unaddressed, such stress can negatively impact students’ academic performance and mental well-being. This study focuses on categorizing student academic stress levels using the K-Means clustering algorithm. Data were collected from 507 participants through a customized version of the Perception of Academic Stress Scale (PASS) questionnaire, adapted to suit the study context. Prior to analysis, the data were preprocessed and converted into a numerical format. Clustering was performed using Python on the Google Colab platform. To assess the clustering performance, two evaluation metrics were used: the Davies-Bouldin Index (DBI) and the Silhouette Coefficient. Lower DBI values suggest that the clusters formed are more compact and distinct from each other, while higher Silhouette values indicate better clustering performance. From the evaluation, the best clustering result was found when the number of clusters was 2, with a DBI score of 1.43 and a Silhouette score of 0.27. Nonetheless, these values still fall short of the ideal range, likely due to the heterogeneous nature of the data, as participants came from five different departments within the Faculty of Science and Technology. Moreover, the number of responses varied across academic years (2021–2023). Cluster 1 comprised 229 students identified as having low levels of academic stress, as shown by their lower questionnaire scores. In contrast, Cluster 2 consisted of 278 students with higher levels of stress, as reflected in their higher scores (ranging from 3 to 5) on positively worded items.
Klasifikasi Tingkat Keberhasilan Produksi Ayam Broiler di Riau Menggunakan Algoritma Naïve Bayes Hamwar, Syahbudin; Nazir, Alwis; Gusti, Siska Kurnia; Iskandar, Iwan; Insani, Fitri
Jurnal Sistem Komputer dan Informatika (JSON) Vol. 5 No. 2 (2023): Desember 2023
Publisher : Universitas Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/json.v5i2.7038

Abstract

Livestock is becoming one of the important animal protein source providers, along with the fisheries sector, to meet the protein needs of the community at large. One type of livestock business that is popular is the maintenance of broiler chickens because of the potential for meat yield. Today, many breeders run a partnership pattern with large companies where breeders play the role of the main supplier and the company as the core. This step helps maintain the stability of production and income of farmers. The success of farmers in broiler chicken production can be measured by looking at the performance index (IP), if the performance is not good then coaching from the core company is needed. The large amount of data obtained from farmers makes it difficult for core companies to model the success rate of farmer production, this can make it difficult for core companies to choose farmers who need coaching. The application of data mining methods using the Naïve Bayes algorithm classification model has the potential to provide solutions to this problem. The purpose of this study was to predict how much success rate of broiler chicken production in Riau region by utilizing the Naïve Bayes Classifier algorithm. This study utilizes a production data set involving 952 broiler chicken farmers in Riau, with 3 scenarios dividing the data ratio of 90:10, 80:20, and 70:30. The results of the analysis showed that through the evaluation of the confusion matrix, it was best found in a data ratio of 90:10 with accuracy results reaching 89,58%, precision reaching 89,89%, and recall reaching 90,16%.
Clustering Data Persediaan Barang Menggunakan Metode Elbow dan DBSCAN Berliana, Trisia Intan; Budianita, Elvia; Nazir, Alwis; Insani, Fitri
Jurnal Sistem Komputer dan Informatika (JSON) Vol. 5 No. 2 (2023): Desember 2023
Publisher : Universitas Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/json.v5i2.7089

Abstract

In the world of business and inventory management, efficient inventory management is very important. If a company does not have inventory, it is impossible to fulfill consumer desires. Managing inventory requires careful inventory management and good data analysis. Challenges in inventory involve unpredictable fluctuations in demand, making it difficult to determine optimal inventory levels. Product diversification with various characteristics is also an obstacle, hindering grouping and formulating inventory management strategies. The lack of clear product segmentation adds to the inhibiting factor, making it difficult to identify groups of similar goods. Inefficient stockpiling can be detrimental to the business as a whole, so implementing clustering is necessary to optimize inventory strategies based on product characteristics. By analyzing product groups, companies can develop more efficient and effective inventory management strategies. This research uses a clustering method using the elbow method and DBSCAN (Density-Based Spatial Clustering of Applications with Noise). The elbow method is used to determine the most optimal EPS and Minpts values. The aim of this research is to group goods inventory data using the attributes Initial quantity (initial stock), quantity sold (stock sold), and quantity available (available product stock). So that grouped data can make it easier for companies to optimize the inventory of the most sold goods. and fans. Based on the elbow and DBSCAN test results, 144 clusters and 0 noise data were obtained, with cluster 2 being the product with the largest number of sales and inventory. The DBSCAN method which was tested without using elbows obtained cluster 3 results and 959 noise data.