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All Journal Buletin Udayana Mengabdi Jurnal Energi Dan Manufaktur TEKNIK JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Jurnal METTEK (Jurnal Ilmiah Nasional Dalam Bidang Ilmu Teknik Mesin) WIDYABHAKTI Jurnal Ilmiah Populer Prima Abdika: Jurnal Pengabdian Masyarakat Bulletin of Science Education Scientica: Jurnal Ilmiah Sains dan Teknologi Kohesi: Jurnal Sains dan Teknologi Jurnal Media Akademik (JMA) Jurnal Riset danAplikasi Teknik Industri (JRATI) Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika E-Jurnal Akuntansi
I Made Dwi Budiana Penindra
Program Studi Teknik Industri, Fakultas Teknik, Universitas Udayana, Denpasar, 80116, Bali-Indonesia.
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Pemberdayaan Koperasi Serba Usaha di Kecamatan Tampaksiring Melalui Penguatan Financial Literacy Dewi, Luh Gede Krisna; Ariyanto, Dodik; Penindra, I Made Dwi Budiana; Aksari, Ni Made Asti
Prima Abdika: Jurnal Pengabdian Masyarakat Vol. 5 No. 1 (2025): Volume 5 Nomor 1 Tahun 2025 (Maret)
Publisher : Program Studi Pendidikan Guru Sekolah Dasar Universitas Flores Ende

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37478/abdika.v5i1.4915

Abstract

The Banjar Malet Multi-Business Cooperative in Manukaya Village is one of the cooperatives that has the potential to increase community empowerment around the Tampaksiring Gianyar District. This cooperative has great potential with 276 members, but still requires improvements in governance and human resource capabilities, especially regarding financial literacy, credit analysis, and the use of information technology in cooperative operations. The aim of this Community Service is to accelerate the spread of science and technology to the community, especially increasing financial literacy, cooperative management, and the use of information technology in cooperative management. The method of service activities is carried out through socialization, training, application of technology and mentoring, as well as evaluation for program sustainability. The results of the activity show that there is an increase in cooperative managers' understanding of financial literacy, analysis of credit provision, and the application of technology in the form of increased knowledge of using Excel in preparing cooperative reports. At the evaluation stage, it was discovered that this Community Service activity was successful in improving the human resource capabilities of cooperative managers and improving the quality of cooperative governance for the better.
Evaluasi Usability Aplikasi Mamikos Menggunakan Metode Use Questionnaire dan Think Aloud Usability Testing Gusti, I Gusti Gek Sintya Putri; I Made Dwi Budiana Penindra; I Wayan Bandem Adnyana
JURNAL RISET DAN APLIKASI TEKNIK INDUSTRI Vol. 3 No. 03 (2025): Volume 03 Issue 03, Desember 2025
Publisher : Study Program of Industrial Engineering, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JRATI.2025.v03.i03.p09

Abstract

The use of mobile-based applications has become an integral part of everyday life. One very popular application in this category is Mamikos, which makes it easy to search for boarding houses online with various inspiring and user-friendly features. Even though Mamikos is well known by many groups, there are still several problems faced by users when using this application. Some users reported difficulty in navigation, inaccurate search information, and inadequate application response speed. This research aims to spread the usefulness of the Mamikos application using the Objective Evaluation method, USE Questionnaire, and Think Aloud Usability Testing. The USE Questionnaire method is used to collect quantitative data regarding usability, ease of use, ease of learning, and user satisfaction. Meanwhile, the Think Aloud Usability Testing method is used to gain qualitative insights from users as they use the application. The research results show that the Mamikos application has a good level of usability with an average score of 76% for completing tasks. The usability evaluation that has been tested shows that the Mamikos application has a feasibility score of 59% in the Usability aspect, 70% in the Ease of Use aspect, 55% in the Ease of Learning aspect, and 72% in the Satisfaction aspect. However, some navigation problems and inaccurate information retrieval were still encountered. Based on these findings, recommendations for improvements are provided to improve the user experience.
STRATEGI PENINGKATAN SERVICE QUALITY MENGGUNAKAN DIMENSI SERVQUAL DAN ANALISIS IMPORTANCE PERFORMANCE DI FITNESS XYZ Gusti Agung Ayu Melati Wraspati Devi; Anak Agung Istri Agung Sri Komaladewi; I Made Dwi Budiana Penindra
Jurnal Media Akademik (JMA) Vol. 4 No. 1 (2026): JURNAL MEDIA AKADEMIK Edisi Januari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/8yt5ca85

Abstract

Persaingan industri kebugaran yang semakin ketat menuntut setiap pusat kebugaran untuk terus meningkatkan kualitas pelayanannya agar dapat mempertahankan kepuasan dan loyalitas pelanggan. Penelitian ini bertujuan untuk menganalisis kualitas layanan dan tingkat kepuasan pelanggan di Fitness XYZ dengan menggunakan metode Servqual dan Importance Performance Analysis (IPA). Metode Servqual digunakan untuk mengukur kesenjangan antara harapan dan persepsi pelanggan berdasarkan lima dimensi kualitas layanan, yaitu bukti fisik, keandalan, daya tanggap, jaminan, dan empati. Selanjutnya, metode IPA digunakan untuk memetakan atribut pelayanan berdasarkan tingkat kepentingan dan kinerja agar diketahui prioritas peningkatannya. Data penelitian diperoleh melalui penyebaran kuesioner dengan skala Likert lima poin kepada anggota aktif Fitness XYZ. Hasil penelitian menunjukkan bahwa seluruh dimensi memiliki nilai gap negatif dengan selisih yang relatif kecil, menandakan bahwa kinerja pelayanan secara umum telah baik namun masih terdapat ruang untuk peningkatan terutama pada aspek daya tanggap dan keandalan. Hasil analisis IPA menunjukkan beberapa atribut yang perlu diprioritaskan untuk ditingkatkan guna mencapai kualitas layanan yang lebih optimal.
ANALISIS KEPUASAN PELANGGAN MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) DAN QUALITY FUNCTION DEPLOYMENT (QFD) UNTUK PERBAIKAN KUALITAS LAYANAN OPTIK XYZ Ni Ketut Shantika Ardini; I Made Dwi Budiana Penindra; I Gusti Agung Kade Suriadi
Jurnal Media Akademik (JMA) Vol. 4 No. 1 (2026): JURNAL MEDIA AKADEMIK Edisi Januari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/rehn4517

Abstract

Kepuasan pelanggan menjadi salah satu faktor krusial dalam mempertahankan loyalitas dan meningkatkan kualitas layanan di sektor ritel, termasuk bisnis optik. Optik XYZ menghadapi tantangan dalam memenuhi ekspektasi pelanggan secara konsisten, sehingga diperlukan analisis yang komprehensif untuk mengidentifikasi area layanan yang memerlukan perbaikan. Penelitian ini bertujuan untuk mengukur tingkat kepuasan Optik XYZ menggunakan metode SERVQUAL serta menentukan prioritas perbaikan layanan melalui pendekatan Quality Function Deployment (QFD). Metode SERVQUAL digunakan untuk menilai persepsi pelanggan terhadap lima dimensi kualitas layanan, yaitu tangibles, reliability, responsiveness, assurance, dan empathy, melalui kuesioner yang disebarkan kepada pelanggan. Data yang diperoleh kemudian dianalisis untuk mengidentifikasi gap antara harapan dan persepsi pelanggan. Selanjutnya, metode QFD diterapkan untuk menerjemahkan kebutuhan pelanggan menjadi prioritas teknis yang dapat diimplementasikan oleh perusahaan. Hasil penelitian menunjukkan bahwa dimensi responsiveness dan assurance menjadi area yang memiliki gap terbesar antara harapan dan persepsi pelanggan, sehingga memerlukan perhatian lebih dari manajemen. Berdasarkan analisis QFD, rekomendasi prioritas perbaikan mencakup peningkatan kecepatan dan ketepatan layanan serta penguatan kemampuan komunikasi dan pengetahuan staf dalam memberikan layanan yang profesional dan ramah. Kesimpulannya, penerapan metode SERVQUAL dan QFD memberikan panduan yang sistematis bagi Optik XYZ untuk meningkatkan kualitas layanan secara terukur, yang diharapkan dapat meningkatkan kepuasan dan loyalitas pelanggan secara signifikan.
ANALISIS KEPUASAN PELANGGAN DAN STRATEGI PENINGKATAN KUALITAS LAYANAN DI RESTORAN XYZ DENGAN METODE CUSTOMER SATISFACTION INDEX DAN IMPORTANCE PERFORMANCE ANALYSIS Gabriella Kylie; I Made Dwi Budiana Penindra; I Wayan Bandem Adnyana
Jurnal Media Akademik (JMA) Vol. 4 No. 1 (2026): JURNAL MEDIA AKADEMIK Edisi Januari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/dj1wgx52

Abstract

Persaingan industri kuliner di kawasan Canggu menuntut setiap restoran untuk terus meningkatkan kualitas pelayanan agar dapat mempertahankan kepuasan pelanggan. Penelitian ini dilakukan di Restoran XYZ Canggu dengan tujuan untuk menganalisis tingkat kepuasan pelanggan terhadap kualitas layanan dan menentukan prioritas perbaikan pelayanan. Metode yang digunakan adalah DINESERV untuk mengukur kualitas layanan berdasarkan lima dimensi utama, yaitu tangibles, reliability, responsiveness, assurance, dan empathy. Selanjutnya, digunakan metode Customer Satisfaction Index (CSI) untuk mengetahui tingkat kepuasan pelanggan secara keseluruhan, serta Importance Performance Analysis (IPA) untuk memetakan atribut pelayanan berdasarkan tingkat kepentingan dan kinerja aktualnya. Hasil penelitian menunjukkan bahwa nilai CSI sebesar 64,82%, yang termasuk dalam kategori “Cukup Baik.” Analisis IPA mengidentifikasi enam atribut prioritas utama yang perlu diperbaiki, yaitu kecepatan penanganan kesalahan, konsistensi layanan, kecepatan pelayanan, kemampuan staf dalam menjawab pertanyaan, serta empati dan sikap simpatik staf terhadap pelanggan. Berdasarkan hasil tersebut, disarankan agar manajemen Restoran XYZ Canggu meningkatkan kecepatan, konsistensi, dan kepekaan staf dalam memberikan layanan agar kepuasan pelanggan dapat meningkat ke tingkat yang lebih optimal.
Analysis of E-Money Acceptance among Young Generation in Denpasar City Budiana Penindra, I Made Dwi; Wedagama, Dewa Made Priyantha; I Gusti Ngurah Priambadi; Komaladewi, Anak Agung Istri Agung Sri
E-Jurnal Akuntansi Vol. 36 No. 1 (2026)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/EJA.2026.v36.i01.p03

Abstract

The development of digital payment systems has encouraged the increased use of electronic money (e-money) in Indonesia, particularly among the young generation as digital natives. However, the level of acceptance and usage of e-money is not yet evenly distributed, including in urban areas such as Denpasar City. This study aims to analyze the factors influencing e-money acceptance among the young generation in Denpasar City using the Technology Acceptance Model (TAM) approach with 114 respondent. This study employed a survey method with purposive sampling targeting young e-money users in Denpasar City. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that perceived usefulness and perceived ease of use have a positive and significant effect on attitude toward using e-money, and attitude toward using significantly affects behavioral intention to use. These findings confirm that perceived benefits and ease of use are key determinants in shaping attitudes and intentions to use e-money among the young generation. This study provides practical implications for e-money service providers and policymakers in promoting digital payment adoption.
Identifikasi Pemporosan pada Lini Proses Logistik Hotel PYX dengan Value Stream Mapping I Gusti Agung Mas Putri Anggita; I Made Dwi Budiana Penindra; I Gusti Agung Gangga Tirtayasa
Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Vol. 4 No. 1 (2026): Januari: Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Inform
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jupiter.v4i1.1297

Abstract

This study aims to identify and minimize waste in the process of procuring Food & Beverage raw materials at Hotel PXY Jasa Bali using the Lean Inventory Management approach. Observations over one month showed that the total procurement cost reached 47% of the total revenue, exceeding the ideal limit of 35%. One of the main causes is the inefficient and lack of synchronization between divisions in the Rhapsody platform, which causes waste in the form of defects, delays, over-processing, and transportation. This study uses the Value Stream Mapping (VSM) method to map actual conditions and Process Activity Mapping (PAM) to identify the type of activity based on the waste category. In addition, root cause analysis is carried out using the Root Cause Analysis (RCA) approach. The mapping results showed that out of the total lead time of 598.44 minutes, only 278.49 minutes or 46.54% were value-added activities. This finding indicates that the procurement process is not yet efficient and needs optimization. Several recommendations were given to minimize waste, such as clearer division of tasks, improved communication with vendors, and the procurement of supporting facilities to reduce physical movement between divisions. The implementation of this lean service is expected to be able to increase the efficiency of the logistics process and reduce the company's overall operational costs.
Co-Authors A. A. N. A. Kresnandra Anak Agung Istri Agung Sri Komaladewi Arya, Moch Arya Puanggawa Amir TK Astana P, A. Bima Duta Bryan Estavan Imanuel Sitanggang Canigia Susila, Ni Made Ari D.M Priyantha Wedagama Desak Ayu Sista Dewi Dewanggha, I Nyoman Ari Dewi, Luh Gede Krisna DODIK ARIYANTO Dr. Ir. I Gusti Ngurah Priambadi, MT Gabriella Kylie Gusti Agung Ayu Melati Wraspati Devi Gusti, I Gusti Gek Sintya Putri Hadi Santosa Haruyama, Shigeyuki Henrico Yangga Wijaya I Dewa Made Krishna Muku I Gede Kusuma Putra I Gusti Agung Gangga Tirtayasa I Gusti Agung Kade Suriadi I Gusti Agung Mas Putri Anggita I Gusti Bagus Wijaya Kusuma I Gusti Ngurah Priambadi I Ketut Adi Atmika I Made Gatot Karohika I Nyoman Budiarsa . I Nyoman Gde Antara I Wayan Bandem Adnyana I. G. R. Purbant Imanuel Sitanggang, Bryan Estavan Immanuel, Valleryo Victorious Juliana, Mia Komaladewi, A. A. Istri Agung Sri Komaladewi, Anak Agung Istri Agung Sri Krisna, I Gusti Ngurah Bagus Hermaya L. G. K. Dewi Made Yenni Latrini Makarawung, Advenni Natalia Mia Juliana Mia Juliana, S.TP., M.T Ni Ketut Shantika Ardini Ni Luh Putu Lilis Sinta Setiawati Ni Made Asti Aksari, Ni Made Asti Ni Made Cyntia Utami Ni Made Cyntia Utami, Ni Made Cyntia Ni Made Cyntia Utami, S.T., M.T Ni Putu Sri Harta Mimba Ni Wayan Sri Ariyani Permata Putri, Putu Sri Ratu Putu Ery Setiawan Sitanggang, Bryan Estavan Imanuel Widyastari, Ni Luh Putu Winni