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Journal : Journal of Sustainable Development Science

The Effect of Service Quality on Financial Performance and Satisfaction of Cooperative Members in Gianyar Regency Ni Nyoman Alit Purnami; I Ketut Suamba; Ratna Komala Dewi
Journal of Sustainable Development Science Vol 6 No 1 (2024)
Publisher : Universitas Dwijendra Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46650/jsds.6.1.1544.36-42

Abstract

This study aims to determine the effect of service quality on financial performance and member satisfaction as well as the level of profitability in Amertanadi Farmer Cooperative and Lumbung Sari Farmer Cooperative. The data collection method uses the interview method with a questionnaire as the main instrument in the research. The sample used in this study were members or family members of the Amertandi Tani Cooperative totalling 81 respondents and members of the Lumbung Sari Tani Cooperative totalling 86 respondents. The research data were obtained from the results of filling out the questionnaire and analysed using SEM analysis techniques with the help of the SmartPLS program. The results of this study indicate that service quality (tangible, reliability, responsiveness, assurance and empathy) has a positive and significant effect on financial performance and financial performance has a positive and significant effect on member satisfaction, based on the results of the study, it is hoped that the Amertandi Farmer Cooperative and Lumbung Sari Farmer Cooperative will be able to improve service quality so that members feel very satisfied.
Co-Authors A. A. A. WULANDIRA SAWITRI DJELANTIK Adnyana, I Nengah Surata AGUSTINI CITRA DEWI ANAK AGUNG ISTRI MAS SURYA LAKSMI Anak Agung Keswari Krisnandika Anak Agung Putu Agung Suryawan Wiranatha ANAK AGUNG SAGUNG DESSY ANESTESIA PRABHANINGRUM Anak Agung Wulandari ARIEF SETIAWAN ROSO ASTITI, I WAYAN SRI CANDRA LESMANA CHASANAH, IMROATUL DESYANTARI, NI NYOMAN AYU Devi, Luh Putu Parendra Indra DEWA AYU PUTRI YULIARI DWI PUTRA DARMAWAN EDEN POSTER LALALA Elizabeth, Putu Sweken Fitri Ayu Suryani Fitri Puji Lestari G. Sedana Gede Mekse Korri Arisena GEDE MIKO SATRIA WIBAWA GEDE PUJA REDANA I Dewa Ayu Sri Yudhari I DEWA GEDE AGUNG I Dewa Gede Raka Sarjana I Dewa Putu Oka Suardi I Gde Pitana, I Gde I Gede Setiawan Adi Putra I GUSTI AGUNG AYU AMBARAWATI I GUSTI AYU AGUNG LIES ANGGRENI I GUSTI AYU CHINTYA DEWI I Gusti Ayu Oka Suryawardani I GUSTI AYU WINDI PRAMESTI I GUSTI NGURAH MAHA YASTRAWAN I KADEK ADI YOGA LESMANA I KADEK ASTRAWAN I Kadek Surya Dwi Merta I Ketut Rantau I Ketut Surya Diarta I KOMANG DEDY JUNIARTHA I Made Adikampana, I Made I Made Agus Wilantara I Made Antara I MADE DWIPAYASA I MADE RIYAN PERMANA I Made Sarjana I Nengah Surata Adnyana I Nyoman Gede Ustriyana I Nyoman Tantra Pradnyana I NYOMAN TRI ANANTA WIJAYA I Putu Andika Suryanatha BS I PUTU DHARMA I Putu Edi Swastawan I PUTU EKA BUDI ANTARA I WAYAN BUDIASA I WAYAN OKI SUMBERDAN I WAYAN SUDARTA I WAYAN WINDIA I Wayan Yudi Suwanda I. W. Tika IDA AYU LISTIA DEWEI Ida Ayu Listia Dewi IDA AYU TRISNAYANTI SAVITRI IDA BAGUS MANIK BRAHMANDHIKA JENICA, IRENA DEA KADEK DWI ANDIKA KADEK PUTRI TRISNA DEVI KADEK WINA CITRA WATI KALYANADEWI, GUSTI AYU PUTU KETUT BUDI SUSRUSA KOMANG TRI RAMENAYANTHI Komang Trisa Sari Damayanthi LIZA PRISKA NOVI YANTI LUH GEDE GITA SARASWATI Luh Putu Parendra Indra Devi Luh Putu Parendra Indra Devi LUH TRIASTITI MANIK ADHITA LUH WIWEKA LAKSMIYUNITA DEWI Made Antara Made Antara MADE ANTARA MADE CANDRA KIRANA CAHYANINGRUM MADE SARJANA Made Satria Wibawa MADE WIRARTHA Marcella Anesa Br Ginting MARDA SIXMALA MILLENIA, MARIA ANGELA MUZAYYANAH MUZAYYANAH NI KADEK AYU NINGSIH NI KADEK PONIAMBA SETIAWATI, Ni Luh Puji Pratiwi Ni Made Ayu Citra Laksmi NI MADE AYU CITRA LAKSMI NI MADE CAHYANI SUKMA DEWI NI MADE DWIYANI CITA ARSANI NI MADE MITA SINTYA PRADNYANI NI MADE REIKA PRAMITA NI MADE RIANA FITRI Ni Made Uning Praptika Adi Ni Made Yuni Erawati NI NYOMAN ALIT PURNAMI Ni Nyoman Alit Purnami Ni Nyoman Juli Nuryani Ni Nyoman Suindah NI PUTU AYU TRESNA SUARI Ni Putu Novi Sri Astiti NI PUTU PUTRIKA OKTARIANI NI PUTU SASRI WIRANTI NI PUTU SRI SUTARI NI WAYAN LIA WIDYANTARI NI WAYAN PUTU ARTINI Ni WAYAN SRI ASTITI NIKODEMUS KEMIT NOVIA MILA CAHYANI Nyoman Parining Paendong, Stella Maria Pingkan PRADNYAYANTI, NI PUTU WULAN MANIKA PS. Saraswati PUTRA, I WAYAN ADJOES BASKARA Putu Evi Henda Niri Antari PUTU RAKA MAHENDRA Putu Udayani Wijayanti Rahayu Relawati RATNA KOMALA DEWI ROMAN UMBU HAUMARA SAGUNG DWIYANTI INDRASWARI STEFANUS NYOMAN JAYA KURNIAWAN Stella Maria Pingkan Paendong Sulastri Sulastri Sumiati Sumiati Sumiati Sumiati Sumiyati Sumiyati Sumiyati Sumiyati Tien Cathy Patricia W. Windia Wayan Sukma Diatmika Wayan Tika Wayan Tika WIDHIANTHINI WIDHIANTHINI Wisno Wardana Yanti, Ni Wayan Rina YOSSY ACHRIBSONE KUEAIN