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All Journal Semantik Jurnal Simetris Prosiding Seminar Nasional Sains Dan Teknologi Fakultas Teknik Prosiding SNATIF Jurnal Transformatika Scientific Journal of Informatics Seminar Nasional Informatika (SEMNASIF) Jurnal Informatika Upgris International Journal of Artificial Intelligence Research JURNAL MEDIA INFORMATIKA BUDIDARMA Progresif: Jurnal Ilmiah Komputer Jurnal Teknologi Dan Sistem Informasi Bisnis JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Budimas : Jurnal Pengabdian Masyarakat Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Ilmiah Intech : Information Technology Journal of UMUS JUDIMAS (Jurnal Inovasi Pengabdian Kepada Masyarakat) Vivabio : Jurnal Pengabdian Multidisiplin Buletin Poltanesa Abdi Masya Jurnal Pengabdian Multidisiplin Journal Of Human And Education (JAHE) Community: Jurnal Pengabdian Pada Masyarakat Journal of Computing Theories and Applications Jurnal Informatika: Jurnal Pengembangan IT LogicLink: Journal of Artificial Intelligence and Multimedia in Informatics
Etika Kartikadarma
Universitas Dian Nuswantoro
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Journal : Jurnal Transformatika

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Aplikasi Text Mining untuk Klasterisasi Aduan Masyarakat Kota Semarang Menggunakan Algoritma K-means Afida, Dita; Udayanti, Erika Devi; Kartikadarma, Etika
Jurnal Transformatika Vol. 18 No. 2 (2021): January, 2021
Publisher : Jurusan Teknologi Informasi Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/transformatika.v18i2.2362

Abstract

Social media is a service that is very supportive for government activities, especially in providing openness and community-based government. One form of its implementation is the Semarang City government through the Center for Community Complaints Management (P3M), whose task is to manage community complaints that enter one of the communication channels namely social media twitter. The number of public complaints that enter every day is very varied. This is certainly quite difficult for managers in categorizing complaints reports according to the relevant Local Government Organizations (OPD). This paper focuses on the problem of how to conduct clustering of community complaints. The data source comes from Twitter using the keyword "Laporhendi". Text document data from community complaint tweets was analyzed by text mining methods. A number of pre-processing of text data processing begins with the process of case folding, tokenizing, stemming, stopword removal and word robbering with tf-idf. In conducting cluster mapping, clustering algorithm will be used in dividing the complaint cluster, namely the k-means algorithm. Evaluation of cluster results is done by using purity to determine the accuracy of the results of grouping or clustering.
Co-Authors Aditya Wahyu Ramadhan Affandy Affandy Afida, Dita Ahmad Zainul Fanani Ajib Susanto Akbar Dwi Syahputra Alvin Jaya Hulu, Alvin Angga Apriano Hermawan Ashari Juang, Ashari Astuti, Yani Parti Azhara Devi Sandi Christy Atika Sari De Rosal Ignatius Moses Setiadi Desi Purwanti Dhani, Iqbal Dianna Yanuaresta Dico Tri Rosandi Doheir, Mohamed Dwi Puji Prabowo Egia Rosi Subhiyakto Egia Rosi Subhiyakto Egia Rosi Subhiyakto, Egia Rosi Ekaprana Wijaya Erika Devi Udayanti Erlin Dolphina Fahmi Amiq Fahri Firdausillah Farikh Al Zami Fauzi Adi Rafrastara Filmada Ocky Saputra Gomiasti, Fita Sheila Habib Mustofa Hafidhoh, Nisa'ul Hafidhoh, Nisa’ul Hafidhoh, Nisa’ul Heribertus Himawan Ifan Rizqa Ifan Rizqa Ifan Rizqa Ifan Rizqa Ifan Rizqa Ifan Rizqa Ihwati Ummi Iskandar, Marcelino Johary, Lakui Jutono Gondohanindijo, Jutono Kumoro, Imanuel Dimas Cahyo Kurniawan, Defri Kusni Ingsih L. Budi Handoko Lakui Johary Marcelino Iskandar Meilani Dwi Permatasari Muhamad Ni'am Syukri Roni Asmi Muhammad Hafidz Muljono, - Najma Fatimah, Nandhita Nathaniel Alexander Nila Tristiarini, Nila Nisa'ul Hafidhoh Nova Rijati Pujiono Pujiono Purwanto Purwanto Rahma, Khalida Nur Raihan Yusuf Ricardus Anggi Pramunendar Rino Agung Rohman, Muhammad Syaifur Safa Firdaus, Muhammad Argya Sakti, Maulana Bima Saputra, Filmada Ocky Saraswati, Galuh Wilujeng Sari Ayu Wulandari Sari Wijayanti Sari Wijayanti Sari Wijayanti Setyawati, Vilda A. V. Sudibyo, Usman Sugiyanto - Susanto, Devva Ricovani T. Sutojo Tri Listyorini Trisnapradika, Gustina Alfa Usman Sudibyo Utomo, Danang Wahyu Wardatunizza, Indah Warto - Wibowo, Alrico Rizki Widayat Yutriatmansyah, Widi Widi Widayat Yutriatmansyah Wikan Isthika, Wikan Winarsih, Nurul Anisa Sri Yani Parti Astuti Yani Parti Astuti Yunita Kemala Sari Yutriatmansyah, Widi Widayat Yutriatmansyah, Widi Widayat Zaenal Arofi, Muhammad Labib