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Putri Ayu Lestari
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Journal : Nusantara Journal of Multidisciplinary Science

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Analisis Kualitas Sistem Informasi Pada Website ETLE Polda Metro Jaya: Menggunakan Metode Penelitian Webqual 4.0 Faisal Zaki Prabowo; Putri Ayu Lestari; Hilman Nurjaya; Ibnu Akil
Nusantara Journal of Multidisciplinary Science Vol. 2 No. 12 (2025): NJMS - Juli 2025
Publisher : PT. Inovasi Teknologi Komputer

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Abstract

Penelitian ini bertujuan untuk menganalisis kualitas website ETLE Polda Metro Jaya menggunakan metode WebQual 4.0, yang mencakup tiga dimensi utama: Usability, Information Quality, dan Service Interaction Quality. Data diperoleh melalui kuesioner kepada 135 responden, kemudian diuji validitas dan reliabilitas menggunakan SPSS. Hasil analisis menunjukkan semua instrumen valid dan reliabel. Rata-rata skor usability 3,86; information quality 3,84; dan service interaction quality 3,88 (kategori baik). Namun terdapat GAP negatif yang menunjukkan ekspektasi pengguna belum sepenuhnya terpenuhi. Penelitian ini memberikan rekomendasi untuk perbaikan tampilan, kelengkapan informasi, dan interaksi layanan.
Co-Authors Bayu Prio Septiantoro Bukhari, Eri Chairany Fadilah Chairil Anwar Pohan Dinda Nuria Utami Dwi Wahyu Candra Dewi Dyah A.Perwitasari Elina Novita Sari Faisal Zaki Prabowo Gusti Indrawan Hilman Nurjaya I Dewa Gd Bayu Ari Amerta Ibnu Akil Imam Baidlowi Jumadi Jumadi Kadek Peni Ariani Ketut Putri Ariani Kiki Utami M. Syamsul Hidayat Made Sri Mariani Muhammad Fathurrahman Muhammad Iqbal Fasa Nirwan, Multy Syaddam Notika Rahmi Novianita Rulandari Nur Ainun Mukhrimah Nurul Zahriani Jf Rakhma Al-Awwabin Hamid Rani Prita Andini Rianto, Muhammad Richo Rini Dian Anggraini Wildannul Karimah Yenita Roza Yohana Keel Lie Liyu