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Putri, Rizqi Apriani
Universitas Maritim Raja Ali Haji, Tanjungpinang. Indonesia.
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Public Perception of the Revitalization of Roro Dompak Port in Tanjungpinang City Ananda, Riska; Lonika, Tri Asha; Putri, Rizqi Apriani
Journal Governance Society Vol. 2 No. 1 (2025): May, 2025
Publisher : CV. Austronesia Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69812/jgs.v2i1.79

Abstract

Port infrastructure plays a crucial role in supporting economic growth, connectivity, and public services, particularly in archipelagic regions such as Indonesia. Roro Dompak Port in Tanjungpinang City is a strategic transportation hub connecting the Riau Islands Province to surrounding areas, yet it has faced challenges in infrastructure quality, service efficiency, and user comfort. This study aims to analyze public perception of the port’s revitalization program and its impact on service quality and passenger satisfaction. A quantitative survey approach was applied, involving 518 purposively selected respondents, including passengers, vehicle owners, and logistics operators. Data were collected through a structured questionnaire covering service aspects such as cleanliness, security, facilities, officer responsiveness, ticketing, and departure flow, measured using the Community Satisfaction Index (CSI). The findings indicate that overall satisfaction falls within the “less good” category, with an average score of 2.95. While 66.7% of respondents rated waiting room cleanliness as “good” and improvements such as canopies and parking arrangements positively influenced comfort, other areas require enhancement. The revitalization has been well-received by the public, particularly in terms of new facilities and better passenger experience, but gaps remain in infrastructure capacity and operational performance. In conclusion, the study highlights the importance of aligning technical upgrades with community needs, enhancing service transparency, and fostering collaboration among stakeholders to ensure sustainable port development. The results provide empirical insights to guide strategic improvements that can strengthen Roro Dompak Port’s role in regional economic integration and maritime connectivity.
Co-Authors Ady Muzwardi Aleksa, Nabila Zazkia Zikra Ali Djamhuri Ananda, Riska Anastasia Wiwik Swastiwi Annissa Valentina Dhany Putra Pratama Ella Afnira Fadilla, Titik Nur Febrianty, Wan Jesica Fitri Kurnianingsih Herry Wahyudi Indri Susilo Indri Susilo Linggo Prabowo Lonika, Tri Asha Mahadiansar Mahadiansar Mahadiansar, Mahadiansar Marliani Marliani Marnia, Rani Mirza Ayunda Pratiwi Nur Azizah Okky Rizki Azizi Pazli, Pazli Pratiwy, Devi Putri, Vira Anggelina Riyadi, Sayed Fauzan Srinita, Geby Gita Susilo, Indri Vioni Dwi Saswi Wanofri Samry Zulha, Mimi Audia