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All Journal Jurnal Manajemen dan Bisnis Sriwijaya JURNAL ILMIAH MANAJEMEN BISNIS DAN TERAPAN Falah : Jurnal Ekonomi Syariah Binus Business Review Jurnal Manajemen dan Kewirausahaan (JMDK) IJBE (Integrated Journal of Business and Economics) Syntax Literate: Jurnal Ilmiah Indonesia Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Jurnal Mantik JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Jurnal Riset Akuntansi Kontemporer Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Cakrawala Repositori Imwi Sricommerce: Journal of Sriwijaya Community Services Jurnal Ilmu Manajemen Terapan (JIMT) Yumary: Jurnal Pengabdian kepada Masyarakat International Journal of Social Service and Research Interdisciplinary Social Studies Al-Buhuts (e-journal) International Journal of Social Science, Education, Communication and Economics Annals of Human Resource Management Research Edunity: Kajian Ilmu Sosial dan Pendidikan Journal of Social Science Journal of International Conference Proceedings JURNAL ECONOMINA Jurnal Indonesia Sosial Teknologi Journal Research of Social Science, Economics, and Management Jurnal Nusantara Mengabdi IIJSE Journal of Management, Economic, and Financial ECONOMIST: Jurnal Ekonomi dan Bisnis Journal of Digital Business and Marketing
Ahmad Maulana
Fakultas Ekonomi, Universitas Sriwijaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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The Influence Of Service Quality And Product Quality Of Mobile Banking On Customer Satisfaction Ayu Liring Bethari; Aslamia Rosa; Ahmad Maulana; Zakaria Wahab
Al-Buhuts Vol. 20 No. 1 (2024): Al-Buhuts
Publisher : Institute Agama Islam Negeri (IAIN) Sultan Amai Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30603/ab.v20i1.5117

Abstract

This study aims to analyze the effect of service quality and product quality of mobile banking on customer satisfaction of Bank Sumsel Babel. This quantitative research uses data from 123 mobile banking customer respondents in the Palembang area collected through an online questionnaire during May to June 2024. Multiple linear regression analysis with SPSS version 26 was used to test the hypothesis. The results showed that both service quality and product quality had a positive and significant effect on customer satisfaction, and simultaneously also had a significant effect. Product quality has a more dominant influence on customer satisfaction than service quality
The Influence of Marketing Strategy and Product Innovation on Purchasing Decisions with Competitive Advantage as an Intervening Variable on South Sumatra Fertilizer Consumers Luthfia; Ahmad Maulana; Aslamia Rosa
JURNAL ECONOMINA Vol. 5 No. 5 (2026): JURNAL ECONOMINA, Mei 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i5.2203

Abstract

his study aims to analyze the influence of marketing strategy and product innovation on purchasing decisions with competitive advantage as an intervening variable among Pusri NPK Fertilizer consumers in South Sumatra. The study used a quantitative method with an explanatory research approach. The population in this study were end users of specific innovation products, Cassava NPK Fertilizer and Coffee NPK Fertilizer, who purchased commercially in the South Sumatra region in 2022–2025. The sampling technique used purposive sampling with a sample size of 165 respondents. Data collection was carried out through questionnaires using Google Forms. Data analysis used the Partial Least Square- Structural Equation Modeling (PLS-SEM) method. The results showed that marketing strategy had a significant effect on competitive advantage, product innovation had a significant effect on competitive advantage, competitive advantage had a significant effect on purchasing decisions, and product innovation had a significant effect on purchasing decisions. However, marketing strategy did not have a significant direct effect on purchasing decisions. The findings of this study indicate that competitive advantage can be an intervening variable that strengthens the relationship between marketing strategy and product innovation on purchasing decisions of Pusri NPK Fertilizer consumers in South Sumatra.
PENGARUH E-SERVICE QUALITY TERHADAP KEPUASAN KONSUMEN APLIKASI SHOPEE PADA MAHASISWA KOTA PALEMBANG Rohaya Dwi Maharani; Welly Nailis; Ahmad Maulana
ECONOMIST: Jurnal Ekonomi dan Bisnis Vol. 3 No. 3 (2026): Juli 2026
Publisher : CV Sentra Nusa Connection

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63545/economist.v3i3.133

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layananelektronik (E-Service Quality) terhadap kepuasan konsumen aplikasiShopee pada mahasiswa di Kota Palembang. Penelitian dilakukandengan metode kuantitatif melalui survei menggunakan kuesionerterhadap 100 responden yang dipilih dengan teknik purposive sampling. Analisis data menggunakan regresi linier berganda serta uji asumsiklasik. Hasil penelitian menunjukkan bahwa variabel E-Service Quality secara simultan berpengaruh signifikan terhadap kepuasan konsumen. Secara parsial, variabel Efficiency, Fulfillment, System Availability, Privacy, dan Responsiveness berpengaruh signifikan, sementaraCompensation dan Contact tidak. System Availability menjadi faktordominan dalam memengaruhi kepuasan. Hasil ini menunjukkanpentingnya stabilitas sistem dan layanan yang responsif dalammeningkatkan pengalaman pengguna platform e-commerce sepertiShopee.
Digital Marketing and Modern Management to Build Competitive Advantage for Pineapple Fiber MSMEs at Omah Kreatif Indy Prabumulih Ahmad Maulana; Nurkardina Novalia; Aslamia Rosa; Een Endasari
Yumary: Jurnal Pengabdian kepada Masyarakat Vol 6 No 4 (2026): Juni
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/yumary.v6i4.5653

Abstract

Purpose: This community service program aims to strengthen the competitive advantage of pineapple fiber MSMEs, Omah Creative Indy in Prabumulih, through digital marketing strategies and modern management practices to improve production capacity, branding, managerial skills, and business sustainability. Methodology: The program used a qualitative descriptive and participatory approach through field observations, in-depth interviews, and documentation. The implementation was conducted in sequential stages, including socialization, training, technology introduction, mentoring, and evaluation. Data validity was ensured through triangulation, while data were analyzed using reduction, display, and conclusion drawing.Results: The program improved partners’ skills in digital marketing, business management, and product development. The use of new machinery increased production capacity and product quality, enabling more varied and consistent pineapple fiber products. Partners also became more capable of using social media and e-commerce platforms, increasing product visibility and brand positioning.Conclusions: Digital marketing integration, modern management, technology adoption, and continuous mentoring successfully enhanced MSME competitiveness, production efficiency, managerial capability, and digital market reach. Limitations: The program remains limited by product design innovation, capital access, and advanced digital marketing skills. Contributions: This program supports local MSME empowerment and offers a collaboration model between academia, government, and MSMEs in developing creative industries based on natural resources.
Strengthening the Branding of the BMT Mekarsari Mandiri Cooperative through Public Speaking and Creativity Training Ahmad Maulana; Nurkardina Novalia; Aslamia Rosa; Umi Kalsum; Melisa Putri
Yumary: Jurnal Pengabdian kepada Masyarakat Vol 6 No 4 (2026): Juni
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/yumary.v6i4.5782

Abstract

Purpose: The purpose of this community service program is to enhance the branding of Koperasi Konsumen BMT Trans Mekarsari Mandiri by improving public speaking skills and creating engaging digital content for social media, thus increasing the cooperative’s visibility and market reach.Methodology: The methodology includes initial surveys and coordination with the cooperative’s management, followed by public speaking and content creation workshops. The implementation also involves ongoing mentoring and monitoring to ensure the effectiveness of the strategies introduced.Results: The program successfully improved participants' public speaking skills and ability to create creative content, such as short videos and digital posters. The cooperative’s branding efforts were strengthened, leading to better engagement on social media platforms like Instagram and Facebook. Participants showed increased confidence in promoting the cooperative, and there was noticeable improvement in the quality of content shared online. Conclusions: This community service program successfully empowered the cooperative’s management with essential skills in digital marketing and public communication, enabling Koperasi Konsumen BMT Trans Mekarsari Mandiri to enhance its branding and expand its reach. The skills acquired by the participants will contribute to the long-term sustainability and growth of the cooperative.Limitations: The program was limited by short duration and small participant scope.Contributions: This program contributes to community empowerment studies by integrating public speaking and digital content creation to improve cooperative branding and visibility.
Literature Review: New Wave Marketing, Marketing Performance, and Memorable Tourism Experience in The Tourism Sector Pelliyezer Karo Karo; Sulastri Sulastri; Ahmad Maulana
Journal of International Conference Proceedings Vol 7, No 4 (2024): 2024 Wimaya Yogyakarta Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v7i4.3598

Abstract

Sector Indonesian tourism is also obliged to implement draft marketing to survive and make a real contribution to state income. The digital era, of course, produces a shift for many sectors, including its impact on the tourism sector, so the marketing concept must be able to follow changes in the behavior of tourists as consumers, which is related to experience travel. This study uses the studies' bibliography to explore the relationship between implementing new-wave marketing and performance marketing and memorable tourism experiences. A total of 108 selected articles contributing to this research were searched using Publish and Perish with the electronic databases Scopus, Semantic Scholar, and Google Scholar in the publication range from 2014 to 2023. The study results show that no special studies directly linked study topics as variables within the scope of the tourism sector and other related sectors. However, the three study topics show a relationship where applied marketing tends to be legacy marketing oriented. Apart from that, no studies link function moderation or intervention from experience travel with concept marketing and performance marketing. This finding is a contribution and angle that looks new to marketing research tourists in the future.
Optimalisasi Nilai Produk Melalui Manajemen Usaha, Kemasan, Dan Labeling Desa Burai Ahmad Maulana; Nurkardina Novalia; Aslamia Rosa; Melisa Ariani Putri
Yumary: Jurnal Pengabdian kepada Masyarakat Vol 6 No 2 (2025): Desember
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/yumary.v6i2.3819

Abstract

Purpose: This community service activity aims to improve the ability of MSME actors in Burai Village through training and coaching in the fields of production, business management, and the use of good packaging and labeling. Methodology/approach: The approach used in implementing community service involves providing support to meet needs through assistance and education. The methods employed included lectures, demonstrations, and mentoring. Results/findings: usiness management is not yet fully optimized, which limits the effectiveness of business operations. Additionally, products such as wet cakes and kemplang lack proper packaging, which could enhance their appeal. Furthermore, the absence of effective labeling has led to poor product recognition among consumers. Conclusions: The conclusion drawn from the findings is that while the home industry has adequate facilities, it faces challenges in business management, packaging, and labeling, which hinder product appeal and recognition. Addressing these issues through training and support can enhance the development and growth of MSMEs in the home industry sector. Limitations: While the home industry owners have adequate facilities and infrastructure, they remain underdeveloped in terms of business management, packaging, and labeling. Contribution: This program aims to offer training and support to address issues related to management, packaging, and labeling, thereby enhancing MSMEs' capabilities to grow their businesses in the home industry sector. This activity is supported by Sriwijaya University's community service grant as a practical demonstration of community engagement.
Pengaruh Harga, Pengalaman Pembelian, dan Preferensi Konsumen terhadap Keputusan Pembelian Buah Durian di Kota Palembang dengan Perceived Product Quality sebagai Variabel Intervening Sofita Permata Sari; Ahmad Maulana; Aslamia Rosa
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 4 (2026): Jurnal Ilmu Manajemen Terapan (Maret - April 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i4.7909

Abstract

Penelitian ini bertujuan untuk menguji pengaruh harga, pengalaman pembelian, dan preferensi konsumen terhadap keputusan pembelian buah durian di Kota Palembang, dengan Perceived Product Quality sebagai variabel intervening. Penelitian ini menggunakan pendekatan kuantitatif kausal-komparatif yang bertujuan untuk menganalisis hubungan sebab-akibat antarvariabel, baik secara langsung maupun tidak langsung. Populasi pada penelitian ini adalah masyarakat Kota Palembang yang menyukai atau mengonsumsi durian dan pernah membeli durian dalam 12 bulan terakhir. Penelitian ini menggunakan teknik non-probability purposive sampling, dengan pemilihan responden yang memenuhi kriteria penelitian (pernah membeli atau mengonsumsi durian, usia ≥ 17 tahun, berdomisili dan beraktivitas di Kota Palembang). Metode yang digunakan dalam analisis data pada penelitian ini adalah teknik statistik deskriptif dan analisis Structural Equation Modeling (SEM) berbasis Partial Least Squares (PLS) dengan jumlah sampel sebesar 200 responden. Hasil penelitian menunjukkan bahwa harga, preferensi konsumen, pengalaman pembelian dan Perceived Product Quality berpengaruh positif dan signifikan terhadap keputusan pembelian durian. Hasil uji mediasi menunjukkan bahwa Perceived Product Quality berperan sebagai variabel intervening pada hubungan antara preferensi konsumen dan keputusan pembelian, namun tidak memediasi hubungan antara harga dan pengalaman pembelian terhadap keputusan pembelian.
The Effect of Price and Product Quality on Purchase Decisions with Brand Image as an Intervening Variable in The Lahat Coffee Monologue Product Ade Tiara Febrina; Ahmad Maulana; Aslamia Rosa
Journal Research of Social Science, Economics, and Management Vol. 4 No. 10 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i10.849

Abstract

The coffee shop industry in Indonesia has experienced rapid growth in recent years, with coffee becoming a staple beverage among diverse consumer groups. Monolog Coffee, located in Lahat Regency, represents a modern coffee shop that adopts both online and offline sales models. This research aims to analyze the influence of price and product quality on purchasing decisions, with brand image as an intervening variable. Using a quantitative approach and Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method, this study surveyed 100 Monolog Coffee consumers through questionnaires. The results reveal that price and product quality significantly affect brand image. Furthermore, price has a significant impact on purchasing decisions, while product quality does not show a direct influence on purchase decisions. Notably, brand image significantly mediates the relationship between the independent variables and purchasing decisions. These findings suggest that Monolog Coffee’s efforts to enhance its brand image through pricing strategy and product quality are effective in shaping customer behavior. The implication of this research is that small and medium-sized enterprises (SMEs) in the coffee industry should prioritize building a strong brand image as a strategic mediator to drive consumer loyalty and purchasing decisions. Future studies are encouraged to explore additional mediators such as customer satisfaction or digital engagement to deepen the understanding of consumer behavior in the coffee shop sector.
The Influence of Brand Loyalty and Service Quality on Product Purchase Decisions at Bank Syariah Indonesia Indah Kartika Sari; Marlina Widiyanti; Aslamia Rosa; Ahmad Maulana
Journal of Management Economic and Financial Vol. 2 No. 5 (2024): Special Issue
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jmef.v2i5.60

Abstract

This research was conducted with the aim of determining the influence of brand loyalty and service quality on product purchase decisions at Bank Syariah Indonesia. The population in this study is all customers who purchase products at Bank Syariah Indonesia in the city of Palembang in 2023-2024. The sample used in this study was 100 respondents with a determination method using purposive sampling. The results of the multiple linear regression analysis show that brand loyalty and service quality have a positive and significant effect on product purchase decisions. In the brand loyalty variable, it is necessary to innovate the types of services and products offered. Where at this time, there are many conventional banks in Indonesia that offer attractive facilities and offers. In terms of service quality variables, it is hoped that Bank Syariah Indonesia can adjust to the number of employees.
Co-Authors Ade Tiara Febrina Ahmad Syathiri Andriana, Isni Aslamia Rosa Aslamia Rosa Aslamia Rosa Aslamia Rosa Aslamia Rosa Ayu Liring Bethari Azzahra, Nafinka Badia Perizade, Badia Perizade Bob Olopan Samosir Catharina, Clara Chairunnisah, Firdha Wani Dessi Yunita Dessy Yunita Dwi Darma Puspita Sari Edduar Hendri, Edduar Een Endasari Efva Octavina D.G Erdiansyah Erdiansyah Farrell Farhan Zhafiri Fika Chandra Gozali, Efva Octavina Donata Hendy Setiady Iisnawati, Iisnawati Indah Kartika Sari Indrajaya, Nehemia Isnurhadi Isnurhadi Kemas Muhammad Husni Thamrin Luthfia M Bagus Barezki M. Eko Fitrianto Marlina Widiyanti Marlina Widiyanti Marlina Widiyanti Marlina Widiyanti Marlina Widiyanti, Marlina Melisa Ariani Putri Melisa Putri Mohamad Adam Muchin Saggaf Shihab Muchsin Saggaf Shihab Muchsin Saggaf Shihab Muchsin Saggaf Shihab Muchsin Saggaff Shihab Muchsin Saggaff Shihab Muhammad Mufashih Nurkardina Novalia Nurkardina Novalia Pelliyezer Karo Karo R. A. Firy Yuandita Rendra Haryadi Rifanka, Namira Roby Yansah Rohaya Dwi Maharani Shafira Adzra Sofita Permata Sari Sulastri Syathiri, Ahmad Taufik Taufik Thamrin, Kemas Tulus Wadi Nulhaq UMAR HAMDAN AJ, UMAR Umar Hamdan, Umar Umi Kalsum Vika Diwinta Aulia Wahyu Aji Wijaya Welly Nailis Welly Nailis Yudhy Afrianto Yulia Hamdaini Putri Yuliani Yuliani Yuliansyah Yuliansyah Yunita, Dessy Zakaria Wahab Zakaria Wahab