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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Source: Jurnal Ilmu Komunikasi Maarif Jurnal Scientia LEGAL BRIEF Jurnal Multidisiplin Dehasen (MUDE) SENGKUNI Journal (Social Science and Humanities Studies) Jurnal Dehasen Untuk Negeri Jurnal Stia Bengkulu : Committe To Administration For Education Quality Multidisciplinary Journals Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora
Anis Endang Sri Murwani
Universitas Dehasen Bengkulu
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Communication Privacy Management Of Celebgrams In Bengkulu City Ardiyes Mentari Santoso; Anis Endang; Indria Indria
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1150

Abstract

The purpose of this research is to find out the Management of Communication Privacy on Selebgram at Bengkulu city. This research uses Petronio’s theory, 2002 about communication privacy management. This research uses the qualitative research method. Data are collected by using observation, interview, and documentation as the method. The result of this research generally shows that the informants said it is very important to keep safe the privacy in selebgram era because it helps them for example to keep their figure and prevent from being talked back and can choose or negotiate with self whether to post or not about problems in their lives and family. And only will share good posts to be viewed by the public or followers.
Podcasts as a Communication Media in Increasing Knowledge of the Millennial Generation Dolly Syaitiawan; Sapta Sari; Anis Endang
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1152

Abstract

According to the background about the problem in this research, the purpose of this research is to improve the knowledge which still unknown about politics, economics, new knowledge also speaking style which obtained from the guest the podcast host. This research uses qualitative research and data are collected by using observation, interview, documentation. The theory which used in this research is Notoatmodjo (2012). The result of this research is to find out about information, education, and entertainment. The benefit obtained from watching the Deddy Corbuizer podcast is to obtain information about political history, economics, new knowledge, and how to be good and correct in speaking technique also to make the communication are delivered with a relaxed style and not too difficult and avoid ambiguity.
Persuasive Communication Of The Information And Counseling Customer Complaints Unit At DR. M. Yunus Hospital Bengkulu On Patients’ Problems (Case Study at M. Yunus Bengkulu Hospital) Rama Diansyah; Anis Endang; Bayu Risdiyanto
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 1 (2023): Juni
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i1.1153

Abstract

The purpose of this study was to determine the persuasive communication of the Information and Counseling Customer Complaints Unit at RSUD Dr. M Yunus Bengkulu. This study used qualitative research with data collection techniques, namely observation, interviews, and documentation. The theoretical basis used was the concept of persuasive communication according to De Vito (2011: 120), namely the nature that strengthens, provides illustrations, and offers information. The results of the study show that first, Reinforcing Properties; Persuasive communication applied by UPPIK to patients. Characteristics that can be strengthened include mutual respect and acceptance of differences in various matters as a good thing, tolerance for their different interests and carrying out joint activities in a community environment. Second, Providing Illustrations; Shown by the patient The use of illustrations will make it easier for the message/explanation to be understood by the patient. Third, Presenting Information; Presenting information in a persuasive manner refers to the message (speech or expression) that the UPPIK officer wants the patient to record or transmit from the message conveyed. Thus, it can be concluded that UPPIK officers apply mutual respect and make it easier to convey messages so that they form a character that strengthens, provides illustrations, and provides information in solving patients’ problems.
The Phenomenon Of The Instagram Stories Feature As A Medium For Student Self-Existence Rindiani Rindiani; Anis Endang; Yanto Yanto
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 2 (2023): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i2.1539

Abstract

This study aims to describe the phenomenon of using the instagram stories feature as a medium to express student self-existence. In the digital and media era, Instagram stories are one of the platforms used by Dehasen University's 2020 Communication Science students for various aspects of their lives. The results showed that students actively use the instagram stories feature to describe their identity and self-existence. Their stories postings include a variety of content, such as pictures, videos, short stories, quotes, and daily activities. Through content analysis, this study identifies patterns in the way students construct their self-existence on this social media. This research also discusses the impact of using Instagram Stories on students' social interactions and self-perception. This research uses Qualitative research methods. The subjects of this study consisted of 4 informants from the Dehasen University Class of 2020 Communication Science Study Program. Data collection techniques were carried out by observation, interviews, and documentation. The results show that this platform plays an important role in building social relationships, increasing self-confidence, and providing opportunities to express their interests, values, and aspirations.
Therapeutic Communication In Counseling Guidance At SMAN 01 Bengkulu City (Study On Class X Science 3 Students) Sendi Noviyanti; Sri Narti; Anis Endang
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 3 No. 2 (2023): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v3i2.1549

Abstract

This research aims to determine the therapeutic communication process in counseling guidance at SMAN 01 Bengkulu City. The theory used is Northouse's theory of therapeutic communication (in Suryani, 2005). This research is qualitative research in exploring data from the field, namely through in-depth interviews, direct observation and documentation. The research results stated that at the preparation stage (pre-interaction), initially before conducting counseling the teacher knew the problems the students were experiencing. Introductory stage (orientation), talk first about the problem, if it is not efficient, take it straight to the guidance room. Work stage, thinking about further understanding students' willingness to solve the problems they face. Next is the initiation stage, in counseling guidance there has been a change in the student.
The Role Of Telkomsel Public Relations In Maintaining Customer Loyalty Through Telkomsel Poin Program) Putri Maretta Gultom; Anis Endang; Sri Narti
Multidisciplinary Journals Vol. 3 No. 2 (2026): 2026
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/mj.v3i2.1397

Abstract

This study examines the role of Telkomsel Public Relations (PR), particularly within the Retention and Loyalty Operation (RLO) Division, in maintaining customer loyalty through the Telkomsel Poin partnership program in Bengkulu City. The problem addressed in this research is how PR activities contribute to sustaining customer loyalty in a competitive telecommunications industry. The aim of this study is to analyze the implementation of PR roles in supporting the Telkomsel Poin program as a customer retention strategy. The research employs a qualitative descriptive method, using in-depth interviews, observation, and documentation. Informants include the Supervisor and Staff of the RLO Division, two Telkomsel Poin customers, and a partner merchant (Solaria Restaurant). The findings indicate that PR performs four main roles: communication technician, expert prescriber, communication facilitator, and problem-solving facilitator. These roles are reflected in the preparation of program communication materials, selection of strategic partners aligned with customer needs, facilitation of two-way communication between customers and partners, and assistance in resolving customer complaints during point redemption. The study concludes that the PR role significantly contributes to maintaining customer loyalty by encouraging repeated participation and strengthening long-term relationships.
Co-Authors Ade Agung Adeni, Susri Adi Saputra Aditian Alam Rizki Albertus Simamora Anisa Dwi Saputri Apriadi Apriadi Ardiyes Mentari Santoso Arif Antoni Asnawati Asnawati Bayu Risdiyanto Bayu Risdiyanto Beny Fernando Bintang Fajri Bogi Andrian Deby Afrizal Delvi Iranda Desi Naili Rahmadawati Desi Rahmadania Dilmai Putra Dionni Ditya Perdana Dolly Syaitiawan Efriyandi Efriyandi Evi Lorita Fenti Dwi Sartika Fildzah Nabilah Abrar Fristy Reka Oktaviani Harius Eko Saputra Indah Gita Cahyani Indria Indria Indria Indria Indria Indria Jordan Ronal Mahyudin Agung Harahap Maryaningsih Maryaningsih Monica Anggraini Nadia Amanda Amanda Nur Leli Putri Afriyanti Dewi Putri Maretta Gultom Rahayu Putri Purnama Bismaini Rama Diansyah Ria Ade Nasti Rika Oktariana Rindiani Rindiani Sapta Sari Sendi Noviyanti Shintya Margaretha Marpaung Sillvia Anggraini Joue Purnama Sari Sindy Amalia Putri Sri Narti Sri Narti Veldi Yuni Setiawan Vethy Octaviani Winda Putriani Yanto Yanto Yatiman Yatiman Yudi Marihot