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Fitrotun Niswah
Department Of Public Administration, Faculty Of Social Sciences And Law, Universitas Negeri Surabaya, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Physics Public Health Social Sciences Other

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PENGARUH BEBAN KERJA TERHADAP KINERJA PEGAWAI BIRO ORGANISASI DAN TATA LAKSANA SEKRETARIAT JENDERAL KEMENTERIAN PERTAHANAN REPUBLIK INDONESIA Salsabila Putri; Fitrotun Niswah; Meirinawati; Eva Hany Fanida
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v14n1.p311 - 326

Abstract

Kinerja pegawai merupakan salah satu indikator utama keberhasilan organisasi pemerintah dalam mencapai tujuannya, sehingga beban kerja perlu dikelola secara proporsional untuk menjaga kinerja tetap optimal. Biro Ortala Setjen Kemhan RI menunjukkan indikasi peningkatan beban kerja akibat keterbatasan SDM, distribusi tugas yang belum optimal, dan kondisi ruang kerja yang kurang memadai. Penelitian ini bertujuan menganalisis pengaruh beban kerja terhadap kinerja pegawai Biro Ortala. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis asosiatif. Data dikumpulkan melalui kuesioner, wawancara, dan dokumentasi, kemudian dianalisis menggunakan regresi linear sederhana melalui SPSS versi 27. Hasil penelitian mengungkap bahwa beban kerja memiliki pengaruh signifikan terhadap kinerja pegawai Biro Ortala (Sig. 0,000 < 0,05), dengan koefisien korelasi sebesar -0,714 yang menunjukkan hubungan kuat dan berarah negatif. Koefisien determinasi sebesar 51% menunjukkan kontribusi beban kerja terhadap variasi kinerja pegawai, sedangkan faktor lain di luar model memengaruhi 49% sisanya. Temuan ini mengungkap bahwa peningkatan beban kerja yang diterima pegawai diikuti oleh penurunan kinerja pegawainya, dengan beban mental dan fisik sebagai faktor dominan mempengaruhi penurunan tersebut.
Pengaruh Tingkat Pendidikan terhadap Kualitas Kinerja Aparatur Desa Kacangan Kecamatan Tambakrejo Kabupaten Bojonegoro Akmal Bhagaskara; Fitrotun Niswah; Meirinawati Meirinawati; Eva Hany Fanida
Journal of Legal, Political, and Humanistic Inquiry Vol 1 No 3 (2026): March: Custodia: Journal of Legal, Political, and Humanistic Inquiry
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/v1k6eh65

Abstract

This study examines the influence of education level on the quality of performance of village apparatus in Kacangan Village, Tambakrejo District, Bojonegoro Regency. The research employs a quantitative approach using primary data collected from respondents through structured questionnaires. Data analysis was conducted using descriptive statistics and inferential analysis, including simple and multiple linear regression tests. The results indicate that the education level of village apparatus has a positive and significant effect on overall performance quality, particularly on the productivity dimension. The coefficient of determination shows that education level explains a substantial proportion of performance variation among village apparatus. However, further analysis reveals that education level does not significantly affect other performance dimensions, namely service quality, responsiveness, responsibility, and accountability. These findings suggest that formal education alone is insufficient to enhance all aspects of village apparatus performance. Organizational systems, work experience, leadership, and institutional control mechanisms play a critical role in shaping service-oriented and accountable performance. Therefore, improving village governance requires an integrated approach that combines education with continuous training and effective organizational management.  
TRANSFORMASI DIGITAL MELALUI APLIKASI PENATAAN KEARSIPAN DI BIRO PERENCANAAN DAN KEUANGAN SEKRETARIAT JENDERAL KEMENTERIAN PERTAHANAN REPUBLIK INDONESIA Avita Handayani; Fitrotun Niswah; Meirinawati; Eva Hany Fanida
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Di era digital, modernisasi pengelolaan arsip pemerintahan menjadi krusial untuk mendukung kinerja birokrasi yang cepat, transparan, dan aman. Merespons tuntutan tersebut, Biro Perencanaan dan Keuangan (Rorenku) Setjen Kemhan RI mengembangkan inovasi mandiri yaitu Aplikasi Penataan Kearsipan sebagai alternatif sistem nasional (SRIKANDI) demi menjaga kerahasiaan data pertahanan. Penelitian ini bertujuan menganalisis efektivitas transformasi digital tersebut menggunakan perspektif tujuh dimensi transformasi digital Dewana et al. (2025). Metode yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa transformasi digital masih berjalan parsial. Meskipun efisiensi ruang dan kecepatan akses informasi berhasil ditingkatkan, terdapat kesenjangan antara standar keamanan ketat dengan kapasitas infrastruktur server yang belum stabil. Selain itu, ditemukan inersia birokrasi berupa ketiadaan SOP dan Jadwal Retensi Arsip (JRA), serta terbentuknya budaya kerja digital hibrida di mana pegawai masih mempertahankan metode manual. Penelitian merekomendasikan formalisasi regulasi internal dan peremajaan infrastruktur untuk menjamin keberlanjutan sistem.
Efektivitas Pelayanan Sistem Penerimaan Murid Baru (SPMB) di Sekolah Menengah Pertama Negeri 4 Lamongan Evanda Arsinta Rahma; Meirinawati Meirinawati; Eva Hany Fanida; Fitrotun Niswah
Jurnal Ilmu Sosial dan Humaniora Vol. 2 No. 1 (2026): JANUARI-MARET
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/b1tket57

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas pelayanan Sistem Penerimaan Murid Baru (SPMB) di SMP Negeri 4 Lamongan Tahun Pelajaran 2025/2026. Penelitian menggunakan pendekatan kualitatif dengan desain deskriptif. Data dikumpulkan melalui observasi, wawancara mendalam, dan dokumentasi terhadap panitia SPMB, calon murid, serta wali murid. Instrumen utama dalam penelitian ini adalah peneliti, dengan instrumen pendukung berupa pedoman wawancara dan observasi. Analisis data dilakukan secara induktif menggunakan model Miles dan Huberman yang meliputi pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pelayanan SPMB di SMP Negeri 4 Lamongan berjalan efektif ditinjau dari aspek pencapaian tujuan, integrasi, dan adaptasi. Target penerimaan peserta didik tercapai sesuai dengan daya tampung yang ditetapkan, koordinasi antar panitia berjalan dengan baik, serta terdapat kemampuan adaptasi dalam menghadapi kendala teknis dan kebutuhan masyarakat. Meskipun demikian, peningkatan sosialisasi dan pendampingan teknis masih diperlukan untuk mengoptimalkan kualitas pelayanan SPMB di masa mendatang.
Pengaruh Beban Kerja Terhadap Kinerja Pegawai Biro Organisasi dan Tata Laksana Sekretariat Jenderal Kementerian Pertahanan Republik Indonesia Salsabila Putri; Fitrotun Niswah; Meirinawati M; Eva Hany Fanida
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 12 (2026): July 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21380617

Abstract

Employee performance is one of the key indicators of a government organization's success in achieving its goals, therefore, workload must be managed proportionally to maintain optimal performance. Biro Ortala Setjen Kemhan RI shows indications of an increased workload due to human resource limitations, suboptimal task distribution, and inadequate workspace conditions. This study aims to analyze the effect of workload on employee performance at the Biro Ortala. This study employs a quantitative approach with an associative research design. Data were collected through questionnaires, interviews, and documentation, and then analyzed using simple linear regression via SPSS version 27. The results reveal that workload has a significant effect on employee performance at the Biro Ortala (Sig. 0.000 0.05), with a correlation coefficient of -0.714, indicating a strong and negative relationship. The coefficient of determination of 51% indicates the contribution of workload to the variation in employee performance, while other factors outside the model influence the remaining 49%. These findings reveal that an increase in the workload experienced by employees is followed by a decline in their performance, with mental and physical workload asthe dominant factors.
Persepsi Masyarakat Terhadap Proses Layanan Kuitansi Elektronik di Kantor Pelayanan Kekayaan Negara dan Lelang (KPKNL) Surabaya Fitri Nur Aini; Fitrotun Niswah; Meirinawati M; Eva Hany Fanida
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18465897

Abstract

Post-auction services are a crucial stage that connects the entire transaction process, where delays or irregularities in signing receipts can cancel asset acquisition, BPHTB payments, and ownership transfers. This study aims to analyze the influence of public perception on the electronic receipt service process in terms of speed, transparency, and accountability. This research uses a variance-based Structural Equation Modeling (SEM) or Partial Least Square (PLS) model with SmartPLS 4.0. Data analysis consists of two stages of testing, namely the outer model and the inner model. The results show that the public's perception of the electronic receipt service process in terms of speed, transparency, and accountability is positive and significant. This indicates an increase in the public's positive perception of the speed, transparency, and accountability of the service, followed by a significant increase in the overall assessment of the electronic receipt service. Thus, the combination of service speed, service transparency, and service accountability will play a significant role in shaping public perception and increasing public satisfaction with the service provided.                                                                                   
The Effect of Customer Experience and Perceived Value on Tourist Satisfaction among Sidoarjo City Tour Bus Users Anisa Nur Fadilla; Meirinawati M; Eva Hany Fanida; Fitrotun Niswah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18371566

Abstract

This study aims to analyze the influence of customer experience and perceived value on tourist satisfaction among users of the Sidoarjo City Tour Bus as a form of public tourism transportation service. The Sidoarjo City Tour Bus represents a regional government service innovation intended to support tourism development while improving urban tourism accessibility. This study employs a quantitative approach using a survey method involving tourists who used the Sidoarjo City Tour Bus. Data were collected through questionnaires distributed to 99 respondents and analyzed using multiple linear regression with the assistance of SPSS software. The results indicate that customer experience does not have a significant effect on tourist satisfaction, suggesting that the experiences perceived by users are still subjective and not consistently felt by all service users. In contrast, perceived value has a positive and significant effect on tourist satisfaction, making it the most dominant variable in influencing satisfaction among Sidoarjo City Tour Bus users. These findings indicate that tourist satisfaction is more strongly determined by perceptions of benefits, service quality, and the suitability between sacrifices made and benefits received rather than by emotional experience alone. Therefore, this study recommends that the management of the Sidoarjo City Tour Bus and the local government enhance service value through improvements in facilities, information systems and registration processes, as well as optimization of comfort and schedule certainty. These efforts are important to increase tourist satisfaction and to support sustainable tourism development in Sidoarjo Regency.
Evaluation of Technical Education and Training (Diklat) at the Human Resource Development Agency of East Java Province Denok Elvira Hanindiya; Meirinawati M; Eva Hany Fanida; Fitrotun Niswah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 8 (2026): March
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19383662

Abstract

Education and training are essential instruments in developing the competence and performance of civil servants. This study aims to analyze the evaluation of technical education and training programs at the Human Resource Development Agency (BPSDM) of East Java Province. The research employs a qualitative descriptive approach, with data collected through interviews, observations, and documentation. The evaluation of the training programs was analyzed using the Kirkpatrick evaluation model. The results indicate that technical training programs have been relatively effective at the reaction and learning levels, as evidenced by positive participant responses and improvements in knowledge and understanding of the training materials. However, effectiveness at the behavior and results levels has not been fully achieved. This condition is influenced by training planning that is not entirely based on participants’ needs, differences in initial competencies, limited practice time, and insufficient organizational support in encouraging the application of training outcomes in the workplace. This study concludes that improving training evaluation requires needs-based planning, more practical and applicable training design, and sustained organizational support to ensure that training outcomes lead to behavioral change and improved organizational performance at the Human Resource Development Agency of East Java Province.
Efektivitas Pelayanan Sistem Penerimaan Murid Baru (SPMB) di Sekolah Menengah Pertama Negeri 4 Lamongan Evanda Arsinta Rahma; Meirinawati M; Eva Hany Fanida; Fitrotun Niswah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 7 (2026): February 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18433328

Abstract

This study aims to analyze the effectiveness of the New Student Admission System (Sistem Penerimaan Murid Baru/SPMB) services at SMP Negeri 4 Lamongan in the 2025/2026 academic year. The research employed a qualitative approach with a descriptive design. Data were collected through observations, in-depth interviews, and documentation involving the SPMB committee, prospective students, and parents. The main research instrument was the researcher, supported by interview and observation guidelines. Data analysis was conducted inductively using the Miles and Huberman interactive model, consisting of data collection, data reduction, data display, and conclusion drawing. The results indicate that the implementation of SPMB services at SMP Negeri 4 Lamongan was effective in terms of goal achievement, integration, and adaptation. Admission targets were achieved according to the established capacity, coordination among committee members was well organized, and adaptive measures were implemented to address technical constraints and community needs. However, improvements in technical socialization and assistance are still required to enhance the quality of SPMB services in the future.
Manajemen Strategi Pengelolaan Ekowisata Mangrove Untuk Meningkatkan Perekonomian Masyarakat: Studi Kasus Mangrove Gunung Anyar Kota Surabaya Fikri Akbar Syarifuddin; Meirinawati M; Eva Hany Fanida; Fitrotun Niswah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 1 (2026): August 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21647625

Abstract

Gunung Anyar Mangrove Ecotourism is a conservation-based tourist destination with significant potential to support environmental preservation while improving the local communitys economy through the empowerment of Micro, Small, and Medium Enterprises (MSMEs). However, its management continues to face several challenges, including a low number of tourist visits, limited accessibility to the site, and the suboptimal management of tourism facilities and promotional activities. This study aims to analyze the strategic management of Gunung Anyar Mangrove Ecotourism in improving the local communitys economy based on the Ministry of Tourisms destination development indicators, namely accessibility, amenities, attractions, and promotion. This study employed a qualitative research method with a case study approach. Data were collected through observation, interviews, and documentation, and analyzed using data reduction, data display, and conclusion drawing techniques. The findings indicate that the accessibility aspect is still constrained by limited transportation options and inadequate directional signage leading to the tourist destination. Regarding amenities, the management has provided various supporting facilities for visitors and MSME operators, although infrastructure maintenance requires further improvement. The attraction aspect has been developed through mangrove ecotourism activities, environmental conservation programs, and community-based economic activities. Meanwhile, promotion has been conducted through digital platforms and social media; however, these efforts have not yet succeeded in significantly increasing tourist arrivals.
Co-Authors Ahmad Zakky Mubarok Akmal Bhagaskara Anisa Nur Fadilla Avita Handayani Denok Elvira Hanindiya Dewi Rahma Shobirin Eva Hany Fanida Evanda Arsinta Rahma Evanda Arsinta Rahma Fikri Akbar Syarifuddin Firre An Suprapto Fitri Dwi Laraswati Fitri Nur Aini Galih Wahyu Pradana Indah Prabawati Krisna Dwi Darna Iswanto Meirinawati Meirinawati M Meirinawati M Meirinawati M Meirinawati M Meirinawati M Meirinawati M Meirinawati Meirinawati Meirinawati Meirinawati Meirinawati Niswah Mona Alecya Ardianche Muhammad Farid Ma&#039;ruf Muhammad Farid Ma'ruf Muhammad Farid Ma’ruf Muhammad Farrel Langit Arundaya Neny Ayu Nourmanita Nuh Krama Hadianto Putri Anggraeni Cahyaningrum Salsabila Putri Salsabila Putri Suci Megawati Suci Megawati Tjitjik Rahaju Trenda Aktiva Oktariyanda Tria Shaliha Putri Wilda Sumarsyah