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All Journal JDM (Jurnal Dinamika Manajemen) JUSIFO : Jurnal Sistem Informasi Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi Sistemasi: Jurnal Sistem Informasi Briliant: Jurnal Riset dan Konseptual Seminar Nasional Teknologi Informasi Komunikasi dan Industri Jurnal Teknologi Sistem Informasi dan Aplikasi J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Sistem Cerdas JOISIE (Journal Of Information Systems And Informatics Engineering) EDUMATIC: Jurnal Pendidikan Informatika Building of Informatics, Technology and Science JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Teknik Informatika (JUTIF) Journal of Applied Data Sciences Jurnal Pendidikan dan Teknologi Indonesia Bulletin of Computer Science Research J-SAKTI (Jurnal Sains Komputer dan Informatika) Indonesian Journal of Informatic Research and Software Engineering Malcom: Indonesian Journal of Machine Learning and Computer Science Journal of Informatics, Electrical and Electronics Engineering The Indonesian Journal of Computer Science Scientific Journal of Informatics
Arif Marsal
Fakultas Sains dan Teknologi Universitas Islam Negeri (UIN) Sultan Syarif Kasim Riau
Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Mathematics Other

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Klasifikasi Sentimen Pengguna X Terhadap Pemboikotan Produk Pro Israel Menggunakan Algoritma Machine Learning Susanti, Pingki Muliya; Afdal, M; Permana, Inggih; Marsal, Arif
Building of Informatics, Technology and Science (BITS) Vol 6 No 4 (2025): March 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v6i4.6533

Abstract

The campaign to boycott pro-Israel goods emerged as a result of the enduring conflict between Israel and Palestine. This boycott initiative led to a decline in sales, which adversely impacted the livelihoods of employees, manifesting in diminished bonuses, salary reductions, and job terminations. Such actions elicited a variety of reactions from the public on platform X. This study seeks to categorize the sentiments of X users regarding the boycott of pro-Israel products by comparing the efficacy of Machine Learning algorithms, namely Support Vector Machine and Random Forest. To address the class imbalance within the dataset, this research employs the synthetic minority over-sampling technique (SMOTE). The dataset comprised 2,275 entries, gathered through web scraping methods on the X platform. The findings indicate that a majority of X users in Indonesia endorse the boycott movement, exhibiting a positive sentiment of 58%. The SVM algorithm, when combined with SMOTE, demonstrated the highest performance in sentiment classification, achieving an accuracy of 90.54%, whereas Random Forest attained an accuracy of only 83.1%. This research offers insights into the views of the Indonesian populace regarding the boycott of pro-Israel products.
Analysis of The Influence of Trust on User Satisfaction of Mobile Application E-Commerce Using DeLone and McLean Method Amani, Nailul; Megawati, Megawati; Maita, Idria; Nur Salisah, Febi; Marsal, Arif
Jurnal Sistem Cerdas Vol. 8 No. 1 (2025)
Publisher : APIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37396/jsc.v8i1.490

Abstract

Lazada is one of the mobile-platform based e-commerce that has more than 100 million downloads. Lazada is an e-commerce site that offers several necessities such as mobile phones or tablets; household appliances, health and beauty, men's and women's fashion, baby and children's equipment, and electronics. User satisfaction is one of the important factors in the success of e-commerce implementation. However, there are still many complaints felt by Lazada application users which have an impact on user trust and satisfaction. Therefore, this study aims to determine the level of user satisfaction and how the trust factor influences user satisfaction on the Lazada mobile application using the DeLone& McLean model by adding the trust variable. Respondents in this study were Lazada application users in Pekanbaru City. This study uses a quantitative approach by distributing questionnaires online and sampling using a purposive sampling technique. The total data collected from 100 respondents was analyzed using the PLS-SEM technique with the help of the SmartPLS 4.0 tool. The results of this study indicate that Information Quality, Trust, and Use have a significant influence on user satisfaction and user satisfaction has a significant effect on trust. Of the 10 hypotheses proposed, four were rejected, namely information quality on trust, service quality on user satisfaction, system quality on user satisfaction, and trust on net benefit.
Analisa Pengaruh Technology Readiness Index Pada Penggunaan E-Wallet Hardianto, Arvin; Fronita, Mona; Rahmawita M, Medyantiwi; Marsal, Arif
Bulletin of Computer Science Research Vol. 5 No. 4 (2025): June 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v5i4.632

Abstract

Current technological developments have also driven transformation in payment systems, one of which is through the implementation of a non-cash lifestyle digital wallet, such as DANA, an application used as a medium for storing and transacting electronic money via smartphone devices. Although the number of DANA users and transaction values ??have shown a significant increase, the adoption of technology does not always have a positive impact. There are still problems, one of which is that some users report delays in incoming balances. The success of implementing technological innovation is influenced by various factors, one of which can be measured using the Technology Readiness Index (TRI) instrument developed by Parasuraman. This study aims to identify factors that inhibit the use of DANA Digital Wallets in Indonesia. The results of the analysis using SPSS version 26 software show that the TRI value is at 3.00994 which is included in the moderate category, proving that the resulting influence is standard, with the highest value on the Discomfort variable (0.77892) and the lowest value on the Insecurity variable (0.72978).
Evaluation of the Impact of the Online Game Mobile Legends on Users’ Mental Health using the Fuzzy Logic Method Kurniawansyah, Fito Cahya; Munzir, Medyantiwi Rahmawita; Mustakim, Mustakim; M. Afdal, M. Afdal; Marsal, Arif
Sistemasi: Jurnal Sistem Informasi Vol 14, No 4 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i4.5311

Abstract

One of the benefits of advancing technology is its ability to serve as a medium for entertainment. The online game Mobile Legends has gained widespread popularity and attracts a broad audience, including university students. While playing Mobile Legends can offer cognitive stimulation, enjoyment, and entertainment, it can also lead to excessive addiction, which may negatively affect users’ mental health. This study applies a fuzzy logic approach, which processes input data through fuzzy rules involving fuzzification, fuzzy inference, and defuzzification. Three input variables are used: Playing Time, Emotional Level, and Stress Level, with a single output variable: Health Index, which reflects the user's mental health condition. The purpose of this study is to evaluate the impact of the Mobile Legends online game on users’ mental health using fuzzy logic implemented in MATLAB. Based on the results, the manual Mamdani fuzzy analysis yielded a defuzzification result of 44.75. Meanwhile, using MATLAB Fuzzy Mamdani Toolbox (version 2023b) with input values of Playing Time (69), Emotional Level (68), and Stress Level (65) produced an output of 52.7. Both results fall within the fuzzy domain of “Agree” [40, 60, 80], indicating that prolonged playing time of Mobile Legends can influence players’ mental health.
ANALISA KUALITAS LAYANAN SISTEM AKADEMIK MAHASISWA TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE WEBQUAL 4.0 Arsyad, Ilham; Rahmawita, Medyantiwi; Marsal, Arif; Fronita, Mona
JOISIE (Journal Of Information Systems And Informatics Engineering) Vol 9 No 1 (2025)
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/joisie.v9i1.5029

Abstract

Seiring dengan pesatnya kemajuan teknologi informasi di ranah akademik, sangat penting untuk melakukan evaluasi menyeluruh terhadap sistem informasi yang dikembangkan guna memastikan bahwa proses yang ingin dicapai telah terpenuhi secara optimal. Penelitian ini mengkaji tentang kualitas layanan Sistem Informasi Akademik Mahasiswa (SIAM) pada Universitas Muhamadiyah Riau. Pendekatan penelitian menggunakan metode kuantitatif dengan menyebarkan kuesioner yang telah lolos uji validitas dan reliabilitas kepada 100 mahasiswa UMRI secara acak sebagai pengguna akhiir. Tiga variabel independen yang digunakan yaitu 1) Usability Qualty, yang berhubungan dengan rancangan website, 2) Infromation Quality, kelayakan informasi yang diberikan oleh website, 3) Service Interaction, tingkat kepercayaan dan keamanan dalam menggunakan website. Variabel dependen yang digunakan yaitu Kepuasan Pengguna, yakni website yang disediakan telah sesuai bahkan melebihi harapan pengguna.Pengelolaan data menggunakan Smart PLS 4 dengan menganalisa Evaluasi Model Structuran (Inner Model) dan Evaluasi Model Pengukuran (Outer Model). Hasil Penelitian ini menunjukkan bahwa variabel Usability Quality, Information Quality serta Service Interaction berpengaruh signifikan terhadap Kepuasan Pengguna, hal ini mengindikasikan bahwa pengguna merasa puas dengan keseluruhan website. Selain itu, pengguna juga sangat setuju bahwa Sistem Informasi Akademik Universitas Muhammadiyah Riau sangat membantu dalam mendapatkan informasi yang sesuai dengan kebutuhan.
PERANCANGAN DAN PENGEMBANGAN APLIKASI HAJI UMRAH MENGGUNAKAN REACT NATIVE PADA PDA TRAVEL INHU KUANSING Prananda, Yaldri Oktra; Jazman, Muhammad; Anofrizen, Anofrizen; Saputra, Eki; Syaifullah, Syaifullah; Marsal, Arif
JOISIE (Journal Of Information Systems And Informatics Engineering) Vol 9 No 1 (2025)
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/joisie.v9i1.5013

Abstract

PDA Travel Inhu Kuansing merupakan biro travel haji dan umrah wilayah Indragiri Hulu dan Kuantan Singingi. Merupakan partner dari PT. PDA Tigi Maaya (PDA Travel). PDA Travel Inhu Kuansing berada dalam naungan manajemen CV. Sumatera Elang Perkasa. Didalam proses bisnis PDA Travel Inhu Kuansing masih terdapat masalah menjadi kendala dalam pengolahan administrasi masih secara manual, pendaftaran belum memakai sistem digitalisa dan promosi paket dalam lingkup yang terbatas. Dari kendala yang ada muncul topik untuk mencari solusi. Dilakukanlah penelitian dengan tujuan untuk merancang dan mengembangkan sebuah aplikasi berbasis mobile. Aplikasi dibuat untuk membantu manajemen dalam pendaftaran, pengolahan data dan memberikan informasi paket perjalanan dan wisata kepada masyarakat indragiri hulu dan kuantan singingi. Pengembangan aplikasi menggunakan framework react native dan Firebase. Metode pengembangan menggunakan Devops lifecycle. DevOps terdiri dari planning, coding, build, testing, release, deployment, operate, monitor. Banyak tools yang direkomendasi pada devops seperti Jenkins, GitLab, Docker, Firebase deployment yang dipakai sesuai kebutuhan dalam tahapan DevOps. Hasil akhir penelitian ini berupa aplikasi travel haji dan umrah yang dibangun mengunakan react native. Pada masa depan diharapkan penggunaan tools automasi yang direkomendasikan devops untuk pengembangan aplikasi. Pembuatan fitur lebih baik dari yang ada pada aplikasi saat ini.
Quality Evaluation of The SITASI Final Project System using Selected McCall Software Quality Factors Adillah, Suci Nur; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Anofrizen, Anofrizen; Marsal, Arif
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.30675

Abstract

The Final Project Information System (SITASI) was developed to support academic administration processes. However, performance and usability issues continue to hinder its effectiveness, particularly during peak usage. This study aims to evaluate the quality of SITASI using the McCall Software Quality Model by focusing on five relevant operational factors: correctness, reliability, efficiency, integrity, and usability. The research employed a descriptive quantitative approach by distributing a validated user perception questionnaire to 72 students with active experience using SITASI. The instrument was tested for validity and reliability, with data analyzed using descriptive statistical techniques to evaluate the quality of the SITASI system. The results show that usability scored the highest at 86%, followed by correctness at 67.6%, reliability at 64.2%, integrity at 50.8%, and efficiency at 43.5%. These findings reveal strong user interface performance but expose technical limitations in speed and data security. The study concludes that while SITASI performs well in terms of usability, it requires substantial improvements in system responsiveness and integrity features. The results offer a structured evaluation of software quality and provide practical recommendations for developers to optimize performance and strengthen data protection. This study contributes a replicable framework for evaluating academic information systems in higher education environments.
Evaluating User Experience of SITASI System using HEART Metrics and Importance-Performance Analysis (IPA) Harmaniola, Elsa; Ahsyar, Tengku Khairil; Syaifullah, Syaifullah; Anofrizen, Anofrizen; Marsal, Arif
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.30691

Abstract

SITASI is a web-based system developed to help students manage references and citations for their final projects. Despite its importance, no comprehensive evaluation of the system’s user experience (UX) had been conducted. This study aims to evaluate the UX of SITASI used by students of the Information Systems Study Programme at UIN Suska Riau. Using a quantitative survey method, data were collected from 72 active students from the 2018-2021 cohorts through an online questionnaire. The evaluation was based on the five HEART Metrics dimensions: Happiness, Engagement, Adoption, Retention, and Task Success. Respondents were selected through random sampling using the Slovin formula. Data were analysed using SPSS version 30 for validity, reliability, and Importance-Performance Analysis (IPA). The HEART results indicated high usability levels across all dimensions, with Happiness and Retention scoring highest (73%) and Engagement lowest (70%). IPA showed an average suitability of 92%, with four indicators placed in Quadrant I, signifying urgent areas for improvement. These results serve as a foundation for actionable recommendations to enhance system satisfaction, improve performance, and develop a more user-centered and adaptive SITASI platform.
User Satisfaction in Public Sector Digital Transformation: A Critical EUCS Analysis of the E-Kinerja Application in Indragiri Hilir Regency Dermawan, Tri; Jazman, Muhammad; Ahsyar, Tengku Khairil; Saputra, Eki; Muttakin, Fitriani; Marsal, Arif
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 9 (2025): JPTI - September 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.1079

Abstract

The accelerated global push for digitalized public services places immense pressure on government agencies to ensure the effectiveness and user acceptance of new information systems. This study critically investigates user satisfaction with the E-Kinerja application, a pivotal e-performance management system implemented at the Regional Personnel and Human Resource Development Agency (BKPSDM) of Indragiri Hilir Regency. Utilizing the well-established End-User Computing Satisfaction (EUCS) model, encompassing content, accuracy, format, ease of use, and timeliness dimensions, this research employs a quantitative approach. Data were collected via questionnaires from 36 active users (total population) and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) in SmartPLS. The findings reveal a nuanced and unexpected pattern of influence: only the Content (T-Statistic = 2.002, p<0.05) and Timeliness (T-Statistic = 2.433, p<0.05) dimensions significantly and positively impact user satisfaction. Crucially, Accuracy, Format, and Ease of Use did not exhibit a statistically significant influence. The model explained a substantial 76.7% of user satisfaction variance. This counter-intuitive outcome challenges generalized EUCS applicability in mandatory government contexts, suggesting that user priorities in public sector performance systems may uniquely emphasize core utility and promptness over aesthetic or perceived ease. These findings offer critical insights for public administrators prioritizing IT investments and contribute to refining the theoretical understanding of EUCS dynamics in specific organizational environments. Recommendations include prioritizing content quality and timely information delivery, while re-evaluating the perceived importance of other dimensions in similar government settings.
EVALUATION OF MATURITY LEVEL AND DESIGN OF INCIDENT MANAGEMENT SOP IN ACADEMIC INFORMATION SYSTEM USING ITIL V4 Febrian, Dany; Salisah, Febi Nur; Megawati, Megawati; M.Afdal; Marsal, Arif
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 4 (2024): JUTIF Volume 5, Number 4, August 2024 - SENIKO
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.4.2286

Abstract

STIKES is one of the universities that organizes study programs that focus on Health Professional Education, one of which is STIKES XYZ Pekanbaru. STIKES XYZ should be able to utilize technology to support the performance and processes carried out in the educational environment. The Academic Information System (SIADAK) is a system at STIKES XYZ which is used by all lecturers and students. This system can be accessed online, however, the process that occurs when the system is used does not necessarily run well, there are still several things that must be considered, starting from maintenance and management of problems that occur. Therefore, maturity level measurements are carried out as well as designing standard operational procedures for incident management. This research uses the Information Technology Infrastructure Library Framework 4 and uses incident management practice as a guide for measuring maturity levels and designing SOPs for handling problems. Based on the results of data collection and processing based on practice incident management, it was found that the maturity level was at level 2 (Repeatable) and the SOP for handling problems was designed. Based on the results of the maturity level and the design of SOPs for handling problems with the academic information system, they can be used as a reference to further improve the quality of services and the quality of the Academic Information System.
Co-Authors Abror Abror Adillah, Suci Nur Ahsyar, Tengku Khairil Al Kiramy, Razanul Al-Yasir, Al-Yasir Alfian, Zhevin Angraini Angraini Anofrizen Anofrizen Ariansah, Rizky Ariyansir, Sigit Arrazak, Fadlan Arsyad, Ilham Butar Butar, Febiola Siska Butar, Fajar Rido Butar Daulay, Suandi Dermawan, Tri Eki Saputra Fahlepi, Ridho Febi Nur Salisah Febrian, Dany Fikri, Nidhal Hamzah, Muhammad Luthfi Hardianto, Arvin Harmaniola, Elsa Inggih Permana Jazman, Muhammad Khairil Ahsyar, Tengku Kurniawansyah, Fito Cahya Kusuma, Gathot Hanyokro M. Afdal M. Afdal, M. Afdal M.Afdal Megawati Megawati - Mona Fronita, Mona Munzir, Medyantiwi Rahmawita Mustakim Mustakim Muttakin, Fitriani Nabillah, Putri Nailul Amani Nanda Nazira Naufal Fikri, R. Adlian Nazaf, Latiful Nisa', Sayyidatun Novita Sari Perengki Susanto Prananda, Yaldri Oktra Praniffa, Anisya Caty Pratama, Arya Yendri Pratama, Muhammad Wahyu Putera, Thariq Pratama Putri, Amanda Iksanul Rahmawita M, Medyantiwi Rahmawita, Medyantiwi Rice Novita Rozanda, Nesdi Evrilyan Ryna Parlyna, Ryna Sari, Gusmelia Puspita Siregar, Muslim Putra Perdana Susanti, Pingki Muliya Susanto, Parengki Syaifullah Syaifullah Syaifullah Tasia, Ena Wulan, Damar Yanti, Rahma Zarnelly Zarnelly Zarnelly