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All Journal Seminar Nasional Teknologi Informasi Komunikasi dan Industri Jurnal Ilmiah Mahasiswa Fakultas Ilmu Sosial & Ilmu Politik Jurnal Pengabdian Masyarakat Aufa (JPMA) Jurnal Ekonomi Trisakti Jurnal Pengabdian Mandiri Jurnal Hukum, Politik dan Ilmu Sosial (JHPIS) Jurnal Teknik Mesin, Industri, Elektro dan Informatika Filosofi: Publikasi Ilmu Komunikasi, Desain, Seni Budaya Journal of Research and Technology Studies Inovasi Pendidikan dan Anak Usia Dini Jurnal Pengabdian Kader Bangsa Miracle Get Journal Journal of Health Service Administration and Hospital Management
Mila Sari
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Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Public Health Social Sciences Other

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Medical Records Search Application Design Outpatient at RSI Ibnu Sina Padang Year 2023 Alfauzain; Mughni Dhastin; Ade Wisandra; Mila Sari
Miracle Journal Get Press Vol 1 No 2 (2024): May, 2024
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/mgj.v1i2.19

Abstract

The problem at RSI Ibnu Sina Padang in 2023 is that the search for medical records is always done manually with the time needed for 1 medical record ± 10 minutes, this is because the medical records are not specified or scattered. The purpose of this study is to find out the design of an outpatient medical record search application at RSI Ibnu Sina Padang in 2023. By adopting the type of research, namely Research & Development (R&D) with the prototype development method. The research was conducted from January to July 2023. The number of informants was 5 people, namely 5 runner officers. Conduct data analysis of potentials and problems, collect data, design products, validate designs, improve designs, and test products. The results showed that the process flow for filling in components, especially in the form of searching was done manually which included outpatient registration proof sheets. Application design can be fully implemented. The test results show that the existing components are in accordance with the hospital format and the application of the search process is faster and more efficient than manual search. Based on the results of the study, it was concluded that the design of the outpatient medical record storage information system was in accordance with the hospital format. It is hoped that this research application design can be used in hospitals and this research can be continued by other researchers.
Optimization of Outpatient Administrative Workflow in the Digital Era: A Comparative Analysis of Registration Waiting Times via the Mobile JKN Application vs. On-Site Registration Antik Pujihastuti; Mila Sari
Journal of Health Service Administration and Hospital Management Vol. 1 No. 1 (2025): January, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/jhsah.v1i1.347

Abstract

The digitalization of healthcare is crucial for improving service efficiency, a necessity highlighted by administrative burdens in Indonesia's JKN-KIS program causing long patient waiting times. This study addresses the need for quantitative evidence by comparing the operational efficiency of Mobile JKN application (Digital Pathway) versus conventional on-site registration (Physical Pathway). Using an ex-post facto quantitative comparative design on aggregated secondary RWT data from official health reports (2020–2025; N=170,995), the analysis employed the non-parametric Mann-Whitney U Test. Results showed a statistically significant difference (p < 0.001), with the Mobile JKN RWT averaging 5.38 minutes compared to 18.91 minutes for the on-site method. This represents a substantial efficiency gain, quantified by a very large effect size (Cohen's d = 3.15). The findings validate Mobile JKN as an effective parallel service channel for mitigating system bottlenecks. Implications include justifying health policy mandates for digital adoption and supporting the revision of Minimum Service Standards. Future research should focus on end-to-end service time analysis and sustained digital adoption drivers.
The Influence of KARS Accreditation Status (Paripurna vs. Non-Paripurna) on Patient Satisfaction Ratings: A Case Study of Public Sentiment Analysis on Google Maps Reviews Rafika Aini; Mila Sari
Journal of Health Service Administration and Hospital Management Vol. 1 No. 2 (2025): July, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/laceri.v1i2.429

Abstract

The quality stability of healthcare services in Indonesia is critically influenced by the Hospital Accreditation Commission (KARS) certification, which functions as a formal regulatory system ensuring compliance with national standards. Despite this, a gap persists between formal accreditation status (Paripurna vs. Non-Paripurna) and actual patient satisfaction, particularly as reflected in public sentiment on digital platforms like Google Maps. This study aims to analyze the correlation between KARS accreditation levels and patient satisfaction ratings derived from sentiment analysis of over 50,000 Indonesian-language Google Maps reviews spanning 2020–2025. Employing a quantitative correlational design, the research integrates ordinal accreditation data and sentiment classification results generated through advanced machine learning methods (LSTM/Naïve Bayes). The analysis utilized Spearman’s rank correlation to assess the association between hospital accreditation status and aggregated sentiment scores. Findings reveal a statistically significant but weak positive correlation (ρ = 0.215, p < 0.001), indicating that higher formal accreditation does not strongly predict better patient-perceived quality. Negative sentiments notably cluster around non-technical service issues such as staff empathy and administrative delays, highlighting deficiencies unaddressed by the accreditation framework. These results suggest the need for hospital management and policymakers to incorporate digital patient feedback as a critical complement to traditional quality assurance measures. The study advocates for integrating Patient Reported Experience Measures (PREMs) from online sources into KARS standards and encourages future research using diagnostic tools like Root Cause Analysis to target underlying causes of patient dissatisfaction. This comprehensive approach aims to close the gap between institutional compliance and patient experience, promoting sustainable improvements in healthcare service quality in Indonesia.
Kegiatan Penanaman Tanaman Obat Keluarga di Kelurahan Jua-Jua Sebagai Upaya Pengobatan Tradisional Intan Sari; Ahmad Arief; Mila Sari; Cholifatul Rizky Nasution; Cici Nabilah; Anggi Theresia Putri; Depita Sari; Anggi Febrianti
JURNAL PENGABDIAN KADER BANGSA Vol 2 No 2 (2026): Jurnal Pengabdian Kader Bangsa
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Kader Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54816/jpkb.v2i2.1266

Abstract

The increasing prevalence of non-communicable diseases and the high cost of healthcare services emphasize the importance of strengthening family-based promotive and preventive health efforts. The utilization of Family Medicinal Plants (TOGA) represents a practical community empowerment strategy to support self-reliant healthcare. This community service activity aimed to provide education and hands-on training on TOGA cultivation to the community in Jua-Jua Village. A participatory and experiential learning approach was applied, involving PKK members and community service students. Activities included land preparation, educational counseling, and practical planting of medicinal plants such as ginger, turmeric, white turmeric, lemongrass, basil, pandan, red betel, and cat’s whiskers. Evaluation was conducted through participatory observation and group discussions. The results indicated active participant involvement and the establishment of a TOGA garden as a medium for health education and community empowerment. The activity increased community awareness of medicinal plant utilization and encouraged the optimization of home yards as sources of natural remedies. Program sustainability depends on the community’s commitment to continuous maintenance of the TOGA garden.
ANALISIS PENGENDALIAN PERSEDIAAN SPARE PARTS FILTER UNIT EXCAVATOR DENGAN METODE ECONOMIC ORDER QUANTITY (EOQ) DI PT HEXINDO ADIPERKASA Mila Sari; Sri Mayasari; Muhammad Fitri Budi Utomo; Sri Purwati
Journal of Research and Technology Studies Vol 5 No 1 (2026): Journal of Research and Technology Studies
Publisher : LP3M

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59582/jrts.v5i1.1635

Abstract

Filter unit merupakan fast moving spare parts pada excavator ZX870H-5G yang berperan penting dalam menjaga kinerja mesin dan mencegah terjadinya downtime. Berdasarkan hasil observasi di PT Hexindo Adiperkasa Tbk Cabang Melak Project, sistem pengendalian persediaan filter oil, filter fuel, element filter, dan cartridge masih menggunakan kebijakan konvensional sehingga menyebabkan frekuensi pemesanan tinggi, biaya persediaan besar, serta berpotensi menimbulkan kondisi overstock maupun stockout. Penelitian ini bertujuan menentukan jumlah pemesanan yang ekonomis menggunakan metode Economic Order Quantity (EOQ) serta membandingkan total biaya persediaan dengan kebijakan perusahaan. Data penelitian berupa penggunaan, harga, biaya pemesanan, dan biaya penyimpanan selama tahun 2024 dianalisis menggunakan metode EOQ, safety stock, dan reorder point. Hasil penelitian menunjukkan jumlah pemesanan optimal sebesar 480 unit untuk filter oil, 358 unit untuk filter fuel, 265 unit untuk element filter, dan 204 unit untuk cartridge. Penerapan metode EOQ mampu menurunkan frekuensi pemesanan serta menghemat total biaya persediaan sebesar Rp31.447.173,44 atau sekitar 74,7% dibandingkan sistem yang diterapkan perusahaan. Oleh karena itu, metode EOQ layak direkomendasikan sebagai kebijakan pengendalian persediaan karena terbukti meningkatkan efisiensi biaya tanpa mengurangi ketersediaan stok.
Co-Authors Ade Irma Purnamasari Ade Wisandra Agus Munandar Ahmad Arief Alamsyah Taher, Alamsyah Alfauzain Alfina Fistalita Amelia Amelia Anggi Febrianti Anggi Maulida Anggi Theresia Putri Antik Pujihastuti Baiq Siti Rahmi Nur lita Cholifatul Rizky Nasution Cici Nabilah Corry Corazon Marzuki Depita Sari Fathurrahim, Fathurrahim Fitri Aryani Hamdani Hamdani Intan Sari Khirstina Curry Lalu Ibnu Mughni Dhastin Muh Hayyi Muhammad Fajar Hidayat, Muhammad Fajar Muhammad Fitri Budi Utomo Navyra Berlianny Oki Sastrawan Pandu Wijaya Pohan, Rostina Afrida Putri Yanti Rafika Aini Rahmat Prayogi, Rahmat RAMBE, KUMALA SARI Renawati Renawati Riadi, Bambang Sinaga, Elvina Sari Sri Mayasari Sri Purwati Yuli Andini Puspitasari Zombie Kaswari Wantira