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All Journal Pedagogik Journal of Islamic Elementary School Jurnal Ilmiah Pendidikan Matematika Al Qalasadi Jurnal Pengabdian Masyarakat Dinamis: Jurnal Pengabdian Kepada Masyarakat Inovate : Jurnal Ilmiah Inovasi Teknologi Informasi
Iftitaahul Mufarrihah
Prodi Matematika Jurusan Matematika FMIPA Universitas Brawijaya
Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Mathematics Social Sciences

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Digitalisasi Layanan Pengaduan Pasien Rumah Sakit Berbasis Web Andriani, Anita; Farenda, Cika; Mufarrihah, Iftitaahul; Lazulfa, Indana; Firdaus, Reza Augusta Jannatul
Dinamis: Jurnal Pengabdian Kepada Masyarakat Vol. 5 No. 2 (2025): Juli-Desember 2025
Publisher : Universitas Hasyim Asy'ari Tebuireng Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33752/dinamis.v5i2.10731

Abstract

Transformasi digital dalam layanan pengaduan rumah sakit memiliki peran penting dalam meningkatkan mutu pelayanan dan kepuasan pasien. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk mengimplementasikan sistem pengaduan pasien berbasis web di Rumah Sakit Nahdlatul Ulama (RSNU) Jombang guna meningkatkan responsivitas dan transparansi layanan pengaduan. Metode pelaksanaan kegiatan meliputi analisis kebutuhan melalui wawancara dan observasi, perancangan sistem menggunakan model Waterfall, implementasi sistem berbasis web, serta pengujian fungsional menggunakan metode black box testing. Hasil pengabdian menunjukkan bahwa sistem pengaduan pasien berbasis web mampu mempermudah pasien dalam menyampaikan keluhan secara daring dan memantau tindak lanjut pengaduan secara real-time. Dari sisi pengelola, sistem ini membantu petugas dalam mengelola pengaduan secara lebih terstruktur dan terdokumentasi. Implementasi sistem ini berkontribusi terhadap peningkatan efektivitas pengelolaan pengaduan serta mendukung upaya peningkatan mutu pelayanan kesehatan berbasis digital di lingkungan rumah sakit.
Pengembangan Website Company Profile sebagai Media Publikasi dan Branding EEC Jombang Andriani, Anita; Indana Lazulfa; Mufarrihah, Iftitaahul; Reza Augusta J.F.
Dinamis: Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 1 (2026): Januari-Juni 2026
Publisher : Universitas Hasyim Asy'ari Tebuireng Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33752/dinamis.v6i1.11790

Abstract

The development of information technology has encouraged educational institutions to adapt to digital transformation, particularly in the areas of information dissemination and institutional branding. Effective English Course (EEC) Jombang, as an English language training institution, had not yet possessed a digital information medium capable of reaching the wider community effectively. This community service activity aimed to develop a WordPress-based company profile website as a medium for publication and branding for EEC Jombang. The methods implemented included observation, needs analysis, website design, system implementation, and website management assistance. The resulting website successfully displayed institutional profile information, educational programs, tutor data, event documentation, galleries, and contact information in a more structured and accessible manner. The implementation results indicate that the website improved the institution’s digital image, facilitated information dissemination, and expanded promotional reach to the public. Therefore, the development of a company profile website can serve as an effective digital publication and branding strategy for educational institutions.
Co-Authors Abda Abda Ainun Fitri Mughiroh Andrik Santoso, Muhammad ANITA ANDRIANI, ANITA ANSHORI, SHOLIHUL Aries Dwi Indriyanti, Aries Dwi BAMBANG SUJATMIKO Dedy Rahman Prehanto Dwi Rahmawati, Novia F, Reza Augusta Jannatul Farenda, Cika Fatkhur Rizal, Muhammad Firdaus, Reza Augusta Jannatul I Kadek Dwi Nuryana, I Kadek Dwi Izzah, Asamillatul Khoiry Mahmud Kistofer, Terdy Kristianto, Hery Kumala, Akhsinatul Lazulfa, Indana Luluk Maulida Maghfiroh Muchammad Rizal Bahrevi Muhammad Fatkhur Rizal Mujianto, Ahmad Heru Nurva Agustin, Sandra Pratama, Dharma Bagus Putra Putra, Darma Bagus Pratama Putra, Dharma Bagus Pratama Rahma Ramadhani Reza Augusta J.F. Reza Augusta Jannatul Firdaus Ridlwan, Burhanuddin Rodliyah, Iesyah Sa’adah, Nihayatus Said, Ali Saraswati, Sari Sherly Mayfana Panglipur Yekti Siti Khabibah Siti Nurul Huda, Arla Surur, Shobihus Tanhella Zein Vitadiar UMAR FAUZI Widoyoningrum, Sri