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Departemen Keperawatan Sekolah Tinggi Ilmu Kesehatan Indonesia Maju Jakarta
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Hubungan Kualitas Pelayanan Keperawatan dengan Kepuasan Pasien di Ruangan Rawat Inap Rumah Sakit UMMI Bogor Tahun 2025 Mayang Kusnadi; Solehudin Solehudin; Inas Syabanasyah
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 4 No. 2 (2026): April : Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v4i2.2131

Abstract

Nursing services are a fundamental part of the hospital service system because nurses interact frequently with patients, particularly in inpatient rooms. The quality of nursing services significantly impacts patient satisfaction. This study aims to determine the relationship between the quality of nursing services and patient satisfaction in the inpatient rooms of UMMI Hospital Bogor. This study used a correlational analytical research design with a cross-sectional approach. The population in the study were 1,944 inpatients at UMMI Hospital Bogor. The sample calculation used the Slovin formula with a simple random sampling technique and obtained 332 respondents. The research instrument for the quality of nursing services was based on the five dimensions of SERVQUAL (tangible, reliability, responsiveness, assurance, and empathy) and a patient satisfaction questionnaire. Data analysis was performed univariately and bivariately using the Chi-Square Test statistic. The results showed that the majority of respondents rated the quality of nursing services as good, namely 214 people (64.5%), while respondents who rated the quality of nursing services as poor were 118 people (35.5%). Patient satisfaction results revealed that of the 332 respondents, the majority (230 people or 69.3%) expressed satisfaction, while 102 (30.7%) expressed dissatisfaction. The statistical test results showed a p-value of 0.000 (p < 0.05). The conclusion of this study is that there is a significant relationship between the quality of nursing services and patient satisfaction in inpatient wards. Therefore, continuous improvement in the quality of nursing services is necessary to enhance patient satisfaction and the quality of hospital services.
Hubungan Kepatuhan Perawat dalam Penerapan Komunikasi SBAR dengan Ketepatan Identifikasi Pasien di RS X Jakarta Barat Ade Septiani; Solehudin Solehudin; Sancka Stella
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 4 No. 2 (2026): April : Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v4i2.2184

Abstract

Patient safety is a top priority in healthcare services in hospitals. One of the critical elements is the accuracy of patient identification to prevent incidents such as procedural errors or medication administration. The purpose of this study was to determine the relationship between nurses' compliance in implementing SBAR communication with the accuracy of patient identification at Hospital X, West Jakarta. This study is a quantitative analytical study. The research design used was a cross-sectional study. The population in this study were nurses working at Hospital X, West Jakarta with a sample of 50 respondents taken using the total sampling technique. The data collection technique used an instrument in the form of an observation sheet for SBAR compliance and patient identification accuracy. Data analysis used the Chi-Square statistical test method. Based on the results of the study, it was found that most nurses were not compliant in implementing SBAR communication, namely 27 people (54%) and the majority were not accurate in identifying patients, namely 30 people (60%). The results of the statistical test showed a p value = 0.000 (p <0.05), which means there is a significant relationship between nurses' compliance in implementing SBAR communication with the accuracy of patient identification at Hospital X, West Jakarta. This study indicates that the better nurses' adherence to SBAR communication, the better the accuracy of patient identification. Hospitals are recommended to increase routine supervision and ongoing training to strengthen a culture of patient safety through effective communication.  
Implementasi Pelatihan Triase pada Basic Trauma Cardiac Life Support (BTCLS) sebagai Upaya Peningkatan Kesiapsiagaan Perawat dalam Kegawatdaruratan Solehudin Solehudin; Arif Hidahatullah; Inas Syabanasyah
Sahabat Sosial: Jurnal Pengabdian Masyarakat Vol. 4 No. 1 (2025): Sahabat Sosial: Jurnal Pengabdian Masyarakat (Desember)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/sosisabdimas.v4i1.960

Abstract

The Basic Trauma Cardiac Life Support (BTCLS) training, which includes triage principles, is a strategic effort to enhance nurses’ preparedness in facing emergency situations. This article discusses the implementation of triage training in BTCLS as a means of developing nurses’ competencies in rapid assessment and priority decision-making for patient management using the START and ATS methods. Through a combination of theory, simulation, and practice, this training improves psychomotor skills, communication, and interprofessional coordination among healthcare providers in critical situations. As a result, nurses become more confident, responsive, and effective in delivering emergency care, which contributes to improved patient safety and the overall quality of healthcare services. This article emphasizes the importance of structured training as a foundation for strengthening triage systems and emergency management in healthcare facilities.
Co-Authors Achmad Fauzi Ade Septiani Adi Wijaya Agus Purnama Alivia Intan Fahrully Arif Hidahatullah Arif Hidayatullah Astrid Novita, Astrid Bambang Suryadi Cecep Rijaludin Cut Nurliana Emi Yuliza Emy Yuliza Hadi, Muhammad Imelda Asima Sijabat Inas Syabanasyah Inas Syabanasyah Inas Syabanasyah Indah Septiani Indri Sarwili Indri Sarwili Indri Sarwili Irma Herliana Jumari Jumari Lannasari Lannasari Lannasari Lannasari Lannasari Lannasari Lusi Nurlita Malen Alen Lellola Marisca Agustina Mayang Kusnadi Mustopa Mustopa Mustopa Novrida Tambunan Nursalam, Nursalam Orenta Sidauruk Ratna Purnamasari Rina Afrina Risha Gustiani Hamzah Saiful Gunardi Saiful Gunardi Saiful Gunardi Saiful Gunardi Sancka Stella G. Sihura Siti Hajar Sangadji Siti Masyaroh Suhendar Sulaeman Tila Januartiwi Tri Kurniati Wilda Nur Anggraini Yeni Koto Yudi Yulyanto