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Arissetyanto Nugroho

Universitas Pancasila

Author-ID : 333162

Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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ANALYSIS OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INFLUENCE ON SATISFACTION AND ITS IMPACT ON CONSUMER LOYALTY OF PT. RAHARJA DUTA SOLUSINDO Dewi Sumantri, Ratih; Mukti Ali, Moch.; Nugroho, Arissetyanto
Dinasti International Journal of Education Management And Social Science Vol. 1 No. 4 (2020): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v1i4.209

The purpose of this study was to study the Analysis of the Influence of Customer Relationship Management (CRM) on Satisfaction and Its Impact on Customer Loyalty of PT. Raharja Duta Solusindo by measuring indicators that influence the Customer Relationship Management (CRM) variable, Customer Satisfaction and Loyalty. This research uses descriptive research design using survey methods. Sampling uses certain criteria where respondents have attended at least 1 training at PT. Raharja Duta Solusindo as a sampling technique. This study discusses using structural equation modeling (SEM) - Lisrel to discuss the significance of the relationship of the overall model and predetermined pathway. The findings show that the variable Customer Relationship Management (CRM) shows a positive and significant impact on Satisfaction, Customer Relationship Management (CRM) has a positive and significant effect on Customer Loyalty and customer satisfaction shows positive and significant impact on customer loyalty.

Systematic Analysis of the Influence of Green Product Innovation on Sustainable Competitive Advantage in the Food Industry Sector Prakoso, Sugih; Nugroho, Arissetyanto; Zulkifli
International Journal of Science and Society Vol 7 No 2 (2025): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v7i2.1434

This study aims to analyze the relationship between Green Product Innovation (GPI) and sustainable competitive advantage (SCA) in the context of MSMEs in the food sector in West Java. The approach used is the Systematic Literature Review (SLR) of 30 selected scientific articles from various international databases. The results of the analysis show that the main indicators of GPI include environmentally friendly product design, use of sustainable raw materials, green processing technology, and ecological packaging. The dominant dimensions of SCA include cost advantage, product differentiation, customer loyalty, sustainable innovation, and corporate image (green image). Most of the literature supports a positive relationship between GPI and SCA through the mechanisms of operational efficiency, increased brand value, and market attractiveness. There is a theoretical gap due to the lack of integration between GPI and classical strategy frameworks such as Resource-Based View (RBV) and Porter's Generic Strategies. This study provides practical contributions to the food industry through recommendations for systematic adoption of GPI, as well as theoretical contributions in strengthening the resource-based sustainability model. Further research is recommended to use quantitative and longitudinal approaches to deepen the understanding of the causal relationship between these key variables.

Systematic Review of Determinants of Organizational Performance of Craft SMEs in the Era of Industry 4.0: The Mediation Role of Digital Knowledge Management Rianto, Toha; Nugroho, Arissetyanto; Zulkifli
International Journal of Science and Society Vol 7 No 2 (2025): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v7i2.1435

This study examines the determinants of Organizational Performance in Small and Medium Industries (SMEs) of crafts by highlighting the role of Digital Knowledge Management (DKM) as the main mediator in the digital era. Using the Systematic Literature Review (SLR) approach referring to Kitchenham (2004) and PRISMA guidelines, 35 relevant articles were analyzed to identify key factors such as innovation, human resources, digitalization, and operational management that contribute to organizational performance. The findings show that DKM functions as a bridge connecting internal and external factors, strengthening organizational processes and driving long-term sustainability. This study also emphasizes the importance of digital knowledge management in supporting organizational adaptation to rapid changes in the business environment and increasingly fierce global competition. The practical implications of this study provide direction for SMEs to integrate DKM strategies into daily operations to improve effectiveness and competitiveness. These findings enrich the literature on knowledge management and Organizational Performance, especially in the context of developing countries. This study contributes to an in-depth understanding of the relationship between digital technology and business sustainability, opening up opportunities for the development of more adaptive and innovative policies and managerial practices.

Supporting Factors of Digital Marketing and Customer Relationship Management and Their Role in Developing the Champion UMKM Model in West Java: Literature Review Wulandari, Rosanna; Nugroho, Arissetyanto; Derriawan, Derriawan
Quantitative Economics and Management Studies Vol. 6 No. 2 (2025)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems3951

This study aims to identify the supporting factors in implementing Digital Marketing(DM) and Customer Relationship Management(CRM) and to examine their role in developing the Champion MSME model in West Java. Amidst tight digital competition, many MSMEs have not fully leveraged the use of digital technology, particularly in building strong customer relationships and expanding their market share. The method employed is a Systematic Literature Review(SLR) using the PRISMA 2020 guidelines, which involves articles published between 2015 and 2025 and indexed in Scopus, Web of Science, Copernicus, Sinta, and Garuda. The results of the study show that the success of digital marketing (DM) and CRM depends on the level of digital literacy, technological infrastructure support, personal interaction, and efficient customer data management. Both strategies play a role in increasing Customer Satisfaction(CS), Customer Engagement(CE), and Customer Loyalty(CL), which then contribute positively to MSME performance. In addition, the Soft System Methodology (SSM) approach is used to design a contextual Champion MSME development model that involves the participation of stakeholders. These findings are expected to be the basis for an effective strategy for developing sustainable MSME digitalization.

Exploring the Role of Empathy and Ethics in Enhancing Organizational Creativity and Performance: A Systematic Review Mafriningsianti, Evi; Nugroho, Arissetyanto; Zulkifli
International Journal of Science and Society Vol 7 No 3 (2025): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v7i3.1477

This study investigates the interrelationships among empathy, ethical interaction, organizational rewards, creativity, and organizational performance through a Systematic Literature Review (SLR) of peer-reviewed journal articles published between 2013 and 2023. A total of 48 relevant studies were identified and analyzed from major databases including Scopus, Web of Science, Google Scholar, and ScienceDirect. The findings indicate that empathy fosters psychological safety, encourages open idea exchange, and enhances both individual and team creativity. Ethical interaction significantly contributes to organizational trust, employee satisfaction, and improved performance. Furthermore, organizational rewards play a critical role in motivating behavior, reinforcing ethical values, and stimulating innovation when aligned with intrinsic goals. However, the existing literature remains fragmented, with limited integrative models combining all five variables, and is dominated by studies from private-sector contexts. The widespread use of cross-sectional designs also restricts understanding of long-term causal dynamics. This review identifies key enabling factors—such as transformational leadership, inclusive work culture, and trust—alongside challenges like cultural resistance, power asymmetries, and a lack of ethical role models. The study provides a conceptual foundation for future empirical research and practical insights for leaders aiming to embed empathy, ethics, and reward systems into organizational strategies to foster creativity and sustainable performance.

Systematic Literature Review: Factors Influencing Generation Z's Attitudes Toward Environmentally Friendly Products and Their Implications for Green Consumer Behavior Adah, Eva Fathussya; Nugroho, Arissetyanto; Rachbini, Widarto
International Journal of Science and Society Vol 7 No 3 (2025): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v7i3.1486

This study examines the factors influencing Generation Z's attitudes toward environmentally friendly products and their implications for green consumer behavior, with a focus on reducing plastic waste in West Java, Indonesia. Through a Systematic Literature Review, this study analyzes recent scientific publications to identify patterns of relationships between environmental awareness, environmental knowledge, product availability, environmental policies, attitudes toward environmentally friendly products, and green consumer behavior. The review findings indicate that environmental awareness and knowledge play a fundamental role in shaping positive attitudes toward eco-friendly products. Product availability and effective environmental policies are crucial in bridging the gap between attitudes and behavior. While positive attitudes are a strong predictor of green consumer behavior, there remains a gap between attitudes and actual behavior. Digital technology and social media hold significant potential in influencing the attitudes and behavior of Generation Z. Cultural factors and geographical context also play a significant role. Implementation challenges such as price, convenience, and product availability remain major barriers. In conclusion, a holistic approach is needed that combines increased awareness, the provision of environmentally friendly products, effective policies, and the utilization of digital technology. Further research is required to explore effective strategies in specific contexts and address the attitude-behavior gap.

The Financial Drivers of CSR Disclosure: Evidence from Indonesian Coal Mining Companies Ramadhan, Syahril; Nugroho, Arissetyanto; Darmasyah, Darmansyah
International Journal of Digital Entrepreneurship and Business Vol 5 No 2 (2024): International Journal of Digital Entrepreneurship and Business (IDEB)
Publisher : Universitas Jakarta Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52238/ideb.v5i2.172

This study explores the influence of company size, profitability, and leverage on Corporate Social Responsibility (CSR) disclosure among coal mining companies listed on the Indonesia Stock Exchange (IDX) from 2019 to 2023. Despite the increasing global emphasis on sustainability reporting, research on CSR disclosure determinants in emerging markets, particularly in coal mining industry, remains limited. This study is examining how financial and organizational factors shape CSR disclosure in a sector that faces intense scrutiny due to its environmental and social footprint. Utilizing stakeholder theory, legitimacy theory, and resource-based theory, the research employs multiple linear regression analysis to investigate these relationships. The findings reveal that company size positively impacts CSR disclosure, indicating that larger firms are more likely to engage in CSR activities to meet stakeholder expectations and maintain legitimacy. However, profitability and leverage do not significantly affect CSR disclosure, suggesting that financial performance and risk levels do not directly dictate CSR practices in the examined companies. These results underscore the importance of contextual factors and strategic resource allocation in understanding CSR disclosure. For policymakers, the findings highlight the need for regulatory measures that encourage all firms, regardless of size or financial standing, to enhance transparency in sustainability reporting. For corporate managers, it suggests that CSR disclosure should not be solely driven by financial performance but rather integrated into long-term stakeholder engagement and risk management strategies. Given the growing expectations for environmental accountability, companies should proactively align their CSR initiatives with regulatory trends and stakeholder demands to enhance legitimacy and competitive advantage.

A Scoping Review of Green Supply Chain and Company Performance Ningrum, Endah Prawesti; Nugroho, Arissetyanto; Darmansyah, Darmansyah; Ahmar, Nurmala
International Journal of Quantitative Research and Modeling Vol. 5 No. 1 (2024)
Publisher : Research Collaboration Community (RCC)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46336/ijqrm.v5i1.608

Environmental pollution is a serious problem that can cause the extinction of living things on earth if it is not addressed immediately. Implementing a green supply chain is one form of company attention to answer these demands. This research aims to analyze the influence of green supply chains on company performance. This research was carried out using the literature review method by reviewing various previous studies contained in various electronic journal or literature search databases. The results of this research found that the green supply chain is an important strategy for achieving sustainable development for companies. The biggest driving factors for implementing a green supply chain usually come from outside the company, namely government regulations and environmentally conscious customers. Companies must also evaluate product design and production techniques and presentation in order to produce products that are more environmentally friendly.

The effect of financial culture, risk management, organizational innovation on organizational performance in private higher education: Organizational resilience as mediating variable Nugroho, Arissetyanto; Lutfiyah, Konita
Jurnal Manajemen Strategi dan Aplikasi Bisnis Vol 7 No 1 (2024)
Publisher : Lembaga Pengembangan Manajemen dan Publikasi Imperium

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36407/jmsab.v7i1.1236

This study aims to determine the effect of financial culture, risk management, and organizational innovation on the performance of private tertiary institutions with organizational resilience as a mediating variable. The independent variables used are financial culture, risk management, and organizational innovation, while the dependent variable used is organizational performance, and the mediating variable used is organizational resilience. The method used in this study is a survey method, where data is obtained from the results of collection using a questionnaire. The population in this study were lecturers at private tertiary institutions in the LLDikti III area. The sampling technique was carried out using the proportionate stratified random sampling method. The sample in this study were 355 respondents. The analysis tool used is SmartPLS 3 with the path analysis method. The results of this study state that financial culture, risk management, and organizational innovation have a positive and significant effect on organizational resilience. Then financial culture, risk management, organizational innovation, and organizational resilience have a positive and significant effect on organizational performance. This research also shows that organizational resilience mediates the relationship between financial culture and organizational performance and also between organizational innovation and organizational performance. Meanwhile, organizational resilience failed to mediate the effect of risk management on organizational performance.

The Low Cost Airline Consumer Price Sensitivity. An Investigation on The Mediating Role of Promotion and Trust in Brand Sihite, Janfry; Harun, Tabby Wihasari; Nugroho, Arissetyanto
International Research Journal of Business Studies Vol. 7 No. 3 (2014): December 2014 - March 2015
Publisher : Universitas Prasetiya Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/irjbs.7.3.199-211

The ASEAN Open Sky Policy is one of ASEAN policy to open the airspace between the ASEAN member countries. Aviation services based companies including the Low Cost airlines will experience tight competition among ASEAN airline companies. This research aim to explore the effect of price on customer loyalty through the mediating role of promotion and trust in brand. The original sample collected from 100 Indonesian low-cost airline Citilink consumer that just arrived in Soekarno-Hatta International Airport, the bootstrapped techniques conducted for 500 sub-samples and further analyzed with structural equation modelling partial least square. The research findings support the low cost airline consumer price sensitivity, furthermore price affect the trust in brand more severe compared with the promotion. Price effect fully mediated through the trust in brand and promotion toward the consumer loyalty. Further research should consider the sensitivity of price to elaborate the decision making process for the low cost airline consumer.

Co-Authors Adah, Eva Fathussya Budiono, Herlina C. Catur Widayati DARMANSYAH . Darmansyah Darmansyah Darmasyah, Darmansyah Derriawan Derriawan, Derriawan Dewi Sumantri, Ratih Elyssa Nurulita Erna Sofriana Imaningsih Erwandy Erwandy Harnovinsah Harnovinsah Harun, Tabby Wihasari Harun, Tabby Wihasari Immawati, Siti Asriah Ivan Rivai Janfry Sihite Janfry Sihite Janfry Sihite Janfry Sihite Janfry Sihite, Janfry Lola Fitriasari Lutfiyah, Konita Mafriningsianti, Evi Molissa Dwi Zane Mukti Ali, Moch. Mulia Rahmah Ningrum, Endah Prawesti Nurmala Ahmar Parwoto Prakoso, Sugih Ramadhan, Syahril Ratna Yuwita, Ela Rianto, Toha Ririn Wulandari Setiyo Budiyanto Tabby Wihasari Harun Tatik Nur Khayati Wiyanto, Hendra Wulandari, Rosanna Yuli Harwani Zulkifli

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